Greetings. I bought this plugin, and it did not implement particle.js well and it was overlapping my content and did not work for me. All of my content was not clickable after adding it.
Right after, I purchased “VC Particles Background”. Can you refund the first 3D one. It did not work. I will keep the 2nd “VC Particles Background”. It works well.
Sure. Please file for a refund.
Also, you’ve also purchased support with the item. You can always contact us – we’ll solve the issue.
Boom Apps Team
Hi, I was thinking about buying this plugin but was wondering if it has similar customization to your VC Particles Background plugin, something like the particle.js playground.
If you could clear this up or how the customization works, it would be much appreciated.
Unfortunatelly there is much less customization possibilities than in classic particles plugin. Available options are:
Camera max move (X)
Camera max move (Y)
Camera elastic move ratio (X)
Camera elastic move ratio (Y)
Hello. I also just bought this plugin, and it did not implement particle.js well and it was overlapping my content and did not work for me. All of my content was not clickable after adding it. NO matter what I do the particles lay over everything.
This is most likely simple z-index issue. Please contact us here or pm (email@example.com) with a link to page where this problem appears. We’ll fix it.
Hi there, is it possible to get a plain working HTML/JS file as per the demo? I don’t need it combined with Visual Composer, I just need the raw code.
This plugin requires Visual Composer and it’s not possible without programming knowledge.
How can the buttons be enabled with this as a header bg?
Please PM us (firstname.lastname@example.org) with a link to page where this problem appears.
Hello, my co-worker bought this plug-in for the company using her own account.
The VC background is working fine, but our CTA button is not working now.
How do we solve this? Thanks!
This is most likely easy to fix z-index issue. Please PM us – email@example.com with a link. We’ll fix it.
Best, Boom Apps Team
hello, please help me set up homepage like demo plugin. Can not figure out. Sent email request
hello, please help me set up homepage like demo plugin. Can not figure out.
We’ve just fixed the problem on website and replied to your email
Could you please kindly check the compatibility on IE 10, 11 and Edge. It runs very slow on those browsers and make the browser becomes extremely unresponsive.
Thanks for the feedback. Could you please provide some more details on that? Exact versions of browsers/os version/hardware info/etc.
We’ve just checked it on Edge and IE11 and it works fine.
Hi, I bought your plugin, but after installation, I don’t have 3D Particles settings in rows.
How turn this on this in my VC Rows?
There is an “Particles 3D Background” elements in “Add element” window. You just add it the same way you add text block and it’ll add this effect to parent row.
Boom Apps Team
Thanks for contacting support.
You can add background image In the same way you add background to VC Row. Particles effect will be transparent.
Hey sorry for the double post I didn’t see the reply. when I add a background image the praticles disappears. I can only have the particles with no background. Thanks for your help
Hey, so this is a z-index issue. Please PM us a link to page where particles are active but not visible (disappeared) – we’ll send you a css fix. Our mail is firstname.lastname@example.org
I wrote to you last friday. I am having trouble adding a background image the the VC row with the particle effect. Please help me out.
Thanks !Cheers Rob
We’ve replied in your first comment thread.
As I would like to display the effect in the background of my site, is it possible to pay a developer to get this result? Do you offer this service? What if or what budget? My adresse : email@example.com
thank you very much
Yes, we offer such services. It depends if your website is Wordpress based or not. Please PM us at firstname.lastname@example.org with a link to your website to get an inquiry.
This doesn’t actually seem to work as a background. It is in fact it’s own element. I would like to be able to use it as a section background. Thoughts?
Hey! It is an element in VC, but works as a background. Just add it to your row next to content.
Boom Apps Team
Just downloaded this plugin – it works, but it is not covering the whole background is only showing behind the content within the row that I have added this element. How do I make it full screen?
Please PM us at email@example.com with a link to page where this happens. We’ll check it.
Hello! Just installed your plugin and added a row with particles but I can’t see any particles here. Can you help me please?
Sure! Thanks for contacting support.
This is most likely a simple z-index issue. Please PM us with a link to page where this happens – we’ll reply with instructions how to fix it.
Hi! Actually the website is under construction on our private server so there is no way to show you the page :/ I’ll contact you later… Thanks
Hello! Please, could you take a look to our website to see what’s wrong? I can’t see any particle… http://www.tech-academy.it/
It looks like our plugin is not added to the page at all.
Are you sure that VC Particles Background element is added to at aleast one row on the page?
If you PM us (firstname.lastname@example.org) with your wp-admin credentials we can set things up for you.
Hello! I wrote to you via email on August 16th but received no reply… can you check please?
Your email was filtered by our spam filter. We are working on your issue right now.
Boom Apps team
Hello! I wrote you because I can’t see anything on my website after adding vc particles via visual composer. I see the row with the vc particle id on the backend, but then on the front end nothing appears. I don’t think it is a z-index issue as you told me because I’ve inspected the code and there is nothing at all that refers to vc particles… please could you give me further advice? Thanks
We’ require a link to page where this happen to investigate further this issue.
Please PM us at email@example.com
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