This author's response time can be up to 1 business day.
I’m using the Visual Composer Starter Theme and set up the Mega Footer via the custom hook. However, the custom footer just won’t show up. Any ideas?
Hi if you can leave some temporary login details here: https://codecanyon.net/user/happy_robot_studio I will take a look
Hi, I’ve provided the login details 3 weeks ago but hear nothing at all. Are you still around? Since I can’t use it, can I get a refund?
Hi doing support on this one today, so sorry I must have missed the ticket, the problem is almost solved just some width issues, please allow approx 1 hour and it should be ready
Ok. Obviously, you are very behind with your support. I have found another alternative solution and need to move on with my project. Please let me know the refund process.
Yep sorry about that, refund has been processed
Your plugin is working great but I’m having the same issue as a few other people with the VC role manager deselecting posts and pages when I save a page. It’s not every time but it does happen quite regularly. The url is http://www.gicms2.co.uk and I’m using megafooter 1.0.9, VC 5.4.5 and the theme The7. If you can help me fix it that would be great.
Any chance you can have a look at this for me. I’ve already sent login details.
Yes there was definitely an issue with the roles, the code has change in the latest Visual Composer (now WPBakery Page Builder),
I have updated the version on your site,
Please note that the vcmegafooter post type will always be selected, the other post types should behave as normal,
Maybe if you can check this out to confirm,
I’ve just purchased this product and adapted my first footer from Sample Footer 5.
However, when I preview the footer or look at it “live” in Safari (no matter which device I use), it shows up for a split second, then disappears, leaving the space blank where it would have been.
It’s working fine in Chrome.
The Hide/Show this footer block toggle in that footer is to the right. And all others are turned off (to the left).
Here’s a page on my site: http://www.codependencynomore.com/homepage/
Can you offer any help with this?
Can you send me some temporary login details here:
I can take a further look
I’ve just sent the details. Thanks.
Hi I have uploaded a newer version to your site, can you possibly check if this has corrected the error, make sure to hold ‘shift’ and press refresh to ensure that you get the newest copy of the files in your browser
I had some trouble re-creating this error, so this fix may or may not work … apologies I wish it were an easy solution but all versions of safari I have tried do not re-create the error =(
But yep, try it out with shift refresh and let me know, in the worst case I can arrange a refund if this really will not work in this case …
Ok. I first time purchased a plugin without any instruction who to use it. Any ideas?
So there is an instruction manual attached in the file,
Maybe you mean a manual for visual composer?
Mega footer just makes ‘footer blocks’ which are each pages in visual composer,
Then shows these blocks at the footer of the page,
So yep, just create some footer blocks, set them to active, and put some content to see,
Ok, let me know and I can help out further if need be
Hi Happy Robot,
I am trying to get your add-on to work with the Jupiter theme, however I cannot get the footers to display at all. I have tried using the standard wp_footer hook as this is in the footer template file but it doesn’t show. I’ve also tried adding the additional action hook as suggested in the documentation but this doesn’t show anything either. Is there a conflict with the Jupiter theme and this add-on? I read in the comments that it was supported.
Hoping you can assist.
If you can you send me some temporary login details here:
Hi, can you please confirm you received the details I emailed you?
So I have solved a display problem where the footer wasn’t appearing correctly,
Now we have the footer appearing, it looks like you have ‘two copies’ of the footer?
Im not quite sure what the desired effect is, but perhaps you can have two separate ‘footer blocks’ and you can show these on different pages as required.
Ok, let me know, maybe I have misunderstood the problem,
I created footer . Now, I can’t show it on site. I received text from theme developer:
The theme already uses wp_footer hook. You don't need to add another hook. And you shouldn't run wp_footer more than once. I suggest you talk with your plugin author if you don't know how to set up there plugin. You can tell them it's not an issue with a missing hook.
If you get in touch here with some temporary login details:
Hi, did you get this solved? I can take a look if you provide some details, thanks!
Do I need to know about coding to use this foot builder?
And is it possible to add a newsletter subscription box?
So no coding is required, just a knowledge of using WPBakery Page Builder (Visual Composer)
Editing the footer is basically the same as editing a regular page in Page Builder
Hi There, I’m getting an error: Warning: DOMDocument::importNode(): ID mk-shortcode-style-5a6a29e4b0bd7 already defined in /home/holidaytrailsres/public_html/v2/wp-content/plugins/vc-mega-footer/public/vendor/phpQuery/phpQuery.php on line 590
This happens when I select to use the Social Network element’s Simple Rounded style. I would really like to use this style. Can you please advise? Thanks!
Hi, ahh yes I know this error and the solution,
Can you get in touch here with some temp login details:
And I will look at the issue
Thanks! I sent you login information.
I have uploaded version 1.1.0, and this includes a fix for this issue, it appears to be working well for me, maybe if you can test it out and confirm all is ok,
Seems good to me. Thank you! I’ll let you know if it happens again
Hi, just purchased the plugin, but we cant get it to show on the site, we have tried the custom hook but just hides the orginal themes footer.
Is it possbile you can have a look please.
Hi yes sure thing, can you leave some temporary log in details here:
And I can take a look
Hello, I recently purchaed your Mega Footer Plugin to incorporate into a theme that already has WP Page Builder. Your instructions are not clear on either ‘creating hook’ or the next step to make the footer display. If you provided a video tutorial that would really help. I am requesting your assistance.
This was located in the Voux Theme’s footer.php
/* Always have wp_footer() just before the closing
* tag of your theme, or you will break many plugins, which
Also, WPBakery Page Builder came preinstalled with the Voux Theme.
Hi so yep I can take a look if you leave some temp login details here: https://codecanyon.net/user/happy_robot_studio
I sent you temp login details. Have you had a chance to look into my issue.
Would appreciate update!
I still have not heard back from you. Once again, this is urgent. Please look into my matter and fix the issue. I have been patiently waiting.
Urgent! I have reached out to you numerous times and even informed you that the website needs to go live last Monday. It has now been a week, and I am behind schedule to launch.
Please look into my matter of why the Mega Footer is not working with the Voux Theme. I have created a new temporary user account. Please contact me and I will provide the temporary admin access into the website so that you can fix the matter.
I got confirmation from the creators of theme I am using that the theme uses the wp_footer hooker. If you are able to go in the back end of the website that would hopefully help resolve my issue.
I just realize that when I activate this plugin on my site it removes the role manager changes I made. I know some other people reported this issue as well. Anything I can do to fix this?
hi there, I have the version 1.08 installed and while trying to install the version 1.09 it says it already exists. How can I update to the newest version and keep all the footer configurations I already done on the 1.08? Thanks
Hi, what can be wrong?
and it is only on woocommerce pages.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $7
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
25,000+ tutorials and 1,000+ courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work