Discussion on Vanilla Form - Modern & Responsive Contact Form


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214 comments found.

“Response from server side is unclear.. Please Contact administrator.. ” MY MAIL IS GOING FINE BUT this error coming.. what to do ?

Hi, it means that script throws some additional output from php script. Can you share the link that I will be able to look into it?

“Response from mailing server was unclear. Please contact administrator.” after this I check the page in F12 and i received this https://uploaddeimagens.com.br/imagens/sem_titulo-jpg--8075 Whats going on??


The requests URL looks differently that it should be. Is it possible that you are using some js frameworks which can overwrite the xhr requests?

Please also send screenshot of the response tab in view showed on sem_titulo4.png file

The response tab is failing to load data, but I’ll try to find the js that are interfering with vanilla form. I’ll tell you soon, thank you for now.


I too am getting”Response from mailing server was unclear. Please contact administrator.”

Console shows:

vanilla-form.js:361 SyntaxError: Unexpected token < in JSON at position 0 at JSON.parse (<anonymous>) at VanillaForm.processResponse (vanilla-form.js:359) at VanillaForm.requestStateChange (vanilla-form.js:391)

done. Now the green success shows !? Not sure how that fixed it, but anyway. ..

One more question please, I want the “from email” in the actual email received (not in the body) to show the senders email address. How can I do this please?

The line that I gave you, is just turn of showing the notice messages.

About the “from email”, try to set the 'emailSender' => 'your-email@domain.com' in config. It should work unless your hosting provider doesn’t block this feature.

many thanks

Hi. I’ve used your for before and I’ve purchased it again because its great. This time I need to redirect to a downloads page once someone has submitted their details. Is it possible to re-direct after submission? Thanks.

Just tested on mobile (using developer tools and an iphone) and I’m getting the NOSPAM message again. Fine on desktop versions.

Just for a record, the issue has been resolved via PM :)

Yes, thank you. Great support.


mrzibi Purchased

Question before purchase Is it possible to send E-mails with SMTP?

Currently it’s not included in the package when you download from envato. After purchase please send me private message and I’ll send you plugin to use vanilla form with SMTP.


mrzibi Purchased

I just bought Vanilla Form – Modern & Responsive Contact Form. Please send me the plugin to use vanilla form with SMTP.

Hi, I’ve just sent you the email with needed files

Hi, I’m not sure this contact form is the right product for me. I want to add multiple fields to this contact form including more check boxes and drop downs.

I also don’t have ftp access so won’t be able to upload it.

Are you either able to help me with this or refund the purchase?

Hi, are you able to upload the php files into the server? Maybe through administration panel? If there is no possibility to do this and run custom php scripts I’m afraid that this form will not work for you. Unfortunately, I have no experience with wordpress.com website…

Hi, Unfortunately I don’t have access to upload php files to the server so this form won’t work for me.

Ok, so please rise the refund ticket and I’ll do the refund for you.

Hi, I’m getting the 500 error message when trying to use the form. The form sits at: http://www.dermletter.com/vanilla-form/standard-contact-form.html I read the comments from other users that had similar error and see that PHP syntax could be an issue. So I copied your entire structure without changing any PHP code in the PHP file ecxept adding the recipient email. Tried to access the PHP file directly (like you suggested to other users) to get “OK”, but no OK there, just an empty page: http://www.dermletter.com/vanilla-form/standard-contact-form.php

Would appreciate your help with that.

Please write PM to me, I’ll send you files that may resolve your issue.

great, I sent you a PM, looking forward to the issue being resolved.

Cool, I’ve just sent you URL to the new package. Please check your inbox.

I have purchased and used this plugin on many sites, love it. Only problem Im having is my clients aren’t getting their emails sent to their work emails only @gmail.com emails. for example www.grandschoolofmusic.com/contact.html contact form, in my php the sender is info@grandschoolofmusic.com and the recipients are info@grandschoolofmusic.com and jeffreylorberdesign@gmail.com. If I fill the form out as a user, say jeff@nightcrewstudio.com, I’ll receive the email at jeffreylorberdesign@gmail.com but not info@grandschoolofmusic.com. Its not in the spam or nothing and on gmail it is flagged. Any solution?

Hey, can you share your php file with configuration? Please send me it in private message.

Thank u for the Contact Form. I have one question. How is it possible to redirect to a Thank u Page after sending the Mail.

Hey, check the manual “Advanced customization” page and “Using Form Success Custom Event” section. There you will find code snippet that you need :)

Hello, i have purchased your theme but maybe the documentation is a little out dated?

I have installed the filed all correctly, and the form is working great, just one issue i cannot seem to get right, when the form is sent, i receive it on my end, and i press reply, the reply to address is coming up as my own and not that of the senders, how to we fix this?

thank you


please check whether the client’s email tag has name attribute set to “email” in your html form markup. Unfortunately it’s hardcoded and there is no way to change it from configuration file, but I’m going to change it in next version.

Do you mean in the html code of the form field where the customer types in their email address? if so the code is currently :

<input type=”email” name=”email” placeholder=”Your e-mail” required=”required”>

Oh I sorry, that I made you wrong. I’ve just doubled checked it and it should be “contact”. So the snippet should looks like here:

<input type="email" name="email" placeholder="Your e-mail" required="required">

when a checkbox for receiving newsletter is checked can a preformatted email be sent automatically to the newsletter editor?

Hello! I have a question. Is possible to add a attachment field?

Regards, Peter

Hello Peter, unfortunately the file field is not supported.

Looking for Demo access and Font End and backend

Hello, the demo is available on http://envato.szepielak.com/vanilla-form/ There is no backend site for this form.