Support for userTrack - Private Analytics with Mouse Heatmaps and Full Visitor Recording


tips4design supports this item


This author's response time can be up to 1 business day.

Popular questions for this item

The script does not record anything.

If you are using chrome press CTRL+SHIFT+I and go to Console tab and see if there are any errors there. If it says it can not connect to the database it means the dbconfig.php file does not contain the proper connection info. If there are no errors but you see still see no recordings contact us at

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This author provides limited support for this item through this item's comments.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

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