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Hello,

1) I want to take up User track, but am not sure whether I should opt for WordPress plugin or the script itself. Can you tell me which is better? Which has the more features? I have one WordPress website and one HTML website.

2)Since it uses javascript, can you tell me how much load it adds on the page size?

3)What kind of impact does it have on a Cpanel Shared hosting account? Storage, memory? An average estimate would help.

Hello,

1) They are almost identical. The wp version is just a bit easier to install.

2) The tracker.js file is a few kilobytes uncompressed, you can compress it if you want to be smaller.

3) If you have under 1000 daily visitors you should’t worry about performance. It uses about 6MB of storage for 1000 recordings.

Regards,
Cristy

Feature request: I would like to be able to set goals and sort based on them. For instance set a goal = customer checks out in my store.

Then be able to sort recordings based on users who has reached a goal. This will help me see the buying process.

A bit more technical could be to sort on goals, and negative goals. For instance have a goal tracking for putting things in the basket, but have not reached the checkout success page.

This way I can see what causes people to abandon a shopping cart. (Or at least easier to see.)

A solution can be to add a call for a javascript-url, and just pass a parameter:

http://myheatmapdomain.com/heatmap/trackergoal.js?goal=basket and http://myheatmapdomain.com/heatmap/trackergoal.js?goal=checkoutsuccess

or something simiiar.

I didn’t get the UST.addTag(“username_John”) to work (should just be wrapped in a <script> right?

But the data-UST_click_tag=”clicked_input” worked well.

Hello,

I’ll take a look and see why that call wasn’t working. Did you add that script at the end of the body tag?

Regards,
Cristy

I added it in the middle of body. Wrapped it in <script> UST.addTag(“username_John”) </ script>. But I found later that the webshop might have removed it, so I need to test once more. I had added a comment <!- comment ->, and I could see the comment in the inspector, but the javascript was not present there. Might be a function in the webshop that removes javascript.

I install script and I see “0 recorded visitors”, I visit page and my friends, but passed 1 hour and I see still “0 recorded visitors”. I add code before and I add domain to panel.

Hello,

Can you send me the URL to your userTrack panel at support@tips4design.com

Regards, Cristy

I send.

Hello,

I have received your e-mail but I’m currently away. I will respond with a solution as soon as I get back to my office (approx. on Thursday)

Regards,
Cristy

Hi, how can i make it work on a site behind login?

Thanks

There are a few road blocks, for example user privacy and most important the thing that saving a login protected page means saving the entire content on that page (as the content might differ from user to user) this would lead to increase recording size. Probably I will implement a toggle to choose whether to save only the link to the recorded page (as it is now) or the entire page HTML.

I understand. With respect to privacy I wouldn’t worry as this is part of the privacy rules of any site using it (fullstory, inspectlet and others don’t worry about it at least)

Yes, but saving login the cookies on their servers or user sensitive data on their servers might not be something that some users like (even though, in the case of userTrack the data is stored on your own servers, so that user-sensitive data is already stored on your server anyway).

Hello, sorry to bother you. I love the script and just wanted to know if the code was crypted or if it was open source and possible to make modification as will? (Sorry for the poor tech language).

Hello,

Open source means publicly available on the web, which is not.

The code is not obfuscated or compressed, you can edit it and it is mostly well commented but I do not recommend making changes as you will have to make them again each new version (if the part that you changed is updated in that version).

Regards,
Cristy

Ok, seems good, thank you very much your reply.

Nice work…very nice.

I have a very important report. The canvas of id = “heatmap” when scaling for both movements and cliks scrolls and does not exactly mark the location.

That is to say with the same resolution as the visitor, everything looks perfect, but by dwarfing or enlarging the resolution points do not match, therefore in different resolutions, the heatmap is distributing the data.

This is very important, since the data collected are not accurate, but are shifted depending on the resolution of the domain administrator in the panel.

Hello,

Thanks!

What do you mean by enlarging the resolution? Zooming in? Or changing the resolution via the dropdown?

Change the resolution by scaling the browser and reload the browser to do resize.

You can view heatmaps for a specific resolution only if you want to. Aggregated heatmaps are saved relative to the main content div of your site, so if you content is always centered for example, the heatmaps should display at the correct position even for different resolutions.

Hello, I am using e-commerce website and I am also interested in having usertrack working behind login…

As you also noted and wrote in a previous reply, it should not be related to a privacy issue cause we are already storing users data on our server logs.

It will be really a nice improvement if you will add this feature to Usertrack, cause it will be the only one self hosted product to do it…

Thanks

Hi Cristy, Happy New Year! How is going this task, please? Are you working on it? Thanks

Hello,

Happy New Year!

Yes, I am working on this along with other cool features suggested by other users. I will probably release a beta version of this feature this month and see how well it works.

Regards,
Cristy

Fantastic news!!! I hope to be able to test the beta release!

Scroll attention, only have values of red color? Is there in the design values from blue to red?

Hello,

Colors are from red to blue/cyan. Red means high attention, blue means “cold” and no attention (no user activity in that zone of the page).

The scroll maps are not as good as I wanted at the moment and I will try to improve them in future updates.

If the whole map is red it means that the entire page was viewed by most of the users.

Regards,
Cristy

neno69

neno69 Purchased

I do not mean to see the results of the visitors according to their resolution. The problem is that the layer that the clicks heatmap is displayed, scrolls depending on the resolution of the browser on my PC, ie if I change the resolution of my browser to a smaller one, it moves and moves the heatmap layer .

It is a mistake that I am committing it, day after day. If you have a 24 “screen, it looks good, since you do the test in that same resolution, but when switching to a 19” screen, the click heatmap display, is shifted and does not match the exact location Of the heatmap.

You know what I mean now?

I know what you mean. userTrack tries to merge heatmaps from different resolutions into a single one, but this might not work 100% of time and in some cases it might be impossible. For example, if you have a responsive website and a user on a mobile device browses your website, the heatmap generated at that resolution is impossible to be viewed on the desktop version of your site, as the desktop and mobile version might actually have different elements on the page.

Even though, this might not be the problem in your case. Send me an e-mail at support@tips4design.com mentioning the URL of your site.

Regards,
Cristy

sadakoff

sadakoff Purchased

What code should be inserted so that it was working? Inserts code in the <script type = “text / javascript” UST.addTag ( ‘username_John’)> </script> and <script> UST.addTag ( “username_John”) </script> they do not work

Make sure you add that before the end of the body tag (after tracker.js). Do you get any errors in the JavaScript console?

sadakoff

sadakoff Purchased

No errors. I found an example of your code with the tag ‘scrolled_on_home’

You can tell the full embed code? To script automatically attached to the recording tag with the name of the website from which the visitor has passed. For example Google tag if the record contains Referrer https://www.google.com

The referrer is automatically stored on the server side when the user fiirst visits your site, it does not use the tag feature. Send me an e-mail at support@tips4design.com with the URL of your website so I can see why aren’t the tags working.

Hi We have a live chat plugin on our website. Is there a way to associate a unique id from usertrack which we can set in the pre chat api.

Hello,

UserTrack already generates a clientID for each user. If you want to use another ID and keep track of it you could add it using a tag. Eg: in JavaScript: UST.addTag(‘chatID_123’);

Now, I don’t think the server could handle storing data for 30k visitors daily (depends on the server though), plus you should only have stored max 1k-2k recordings at once, otherwise generating the heatmaps might be slow. I recommend setting the percentage of visitors to be recorded to about 3% and only store latest 1000 recordings. This way you will generate relevant data while still keeping the stress on your server to an unnoticable level.

Regards,
Cristy

Hi i tried adding the tag but keep getting this error that “addtag” function does not exist. I am making the call after including the tracker script.

Also,is it possible to get a link to the recording for a particular client id.We want to share the link with a client in an email.

Thank you

Hello,

Did you spell it correctly (camel case): UST.addTag ?

Try adding a small delay before calling the addTag function, something like
setTimeout(function() { UST.addTag(“mytag”); }, 300);
This will add the tag with a delay of 300ms, this way you can make sure that all userTrack functionalities have been initialized. What version of userTrack are you using?

As of now, there is no way to make a recording public, but I will add it to my to-do list and will implement it for the next version.

Regards,
Cristy

manufao

manufao Purchased

Hi,

I download the last version and I have some problems with the logout and the display of the statistic. When I try to logout I arrive on a white page. Is there a fix patch ?

Hello,

Did you re-install everything from scratch? What was the version you updated from? Do you get any errors? Try clearing your cache.

Regards,
Cristy

manufao

manufao Purchased

Yes I re-install everything from scratch, and the version is the last there are on codecanyon. I have an error when I try to install and connect the BDD but after several refresh and cleaning cache all works

Thx Manu

neno69

neno69 Purchased

Do you have in mind the data of scroll, to put them of colors ?, of warmer (red) to but cold (blue). At the moment it is only red, and it does not differentiate very well.

Hello,

It should actually be from red to cyan/blue. The scrollmap will be improved soon as currently it doesn’t show enough relevant data.

Thanks for the feedback!
Cristy

neno69

neno69 Purchased

I understand, but it’s better with colors, like the one in this example. The present does not differ much.

http://dave-taylor.co.uk/blog/wp-content/uploads/2013/04/clicktale_scroll_reach_heatmap_w640.jpeg

For when will this update be ready?

Thanks for your work ;)

Hello is it possible for me to save the recoreding or heatmap to custom file instead of database?

Hello I have understood the programm function.I have one more query can I track more than 2000 websites if I store this on VPS or any other platform. Actually I am planning if I can save the data somewhere else than database may be in some file or like that. Can you please share your skype or email id so I can directly ask my queries over it

Hello,

2000 is a lot for one user. As I said in many other comments, I do not recommend using userTrack as a service and offering it to others. Also, using an external database is definitely possible, but this might still not solve your problem. You can edit dbconfig.php to enter the connection info to another, external database.

Also, I do not provide any script customizations, so if you want to provide functilnalities for which the script was not created for you would have to hire another developer.

PS: Your support period is over, I was not supposed to respond to your comments unless you have a valid supported tag next to your name.

Regards, Cristy

Thanks Cristy for your support

I set up a website and see that there have been visitors and data recorded. When I try and see the heat maps it starts to load but then I’m redirected to the actual website I’m trying to track.

Hello,

You might have some htaccess redirects set-up for your site that lead to this. Does the whole site redirect or only the iframe window where the heatmap is displayed?

Regards, Cristy

pre sales question – apart from HEATMAPS, RECORDINGS your application does CONVERSION FUNNELS, FORM ANALYSIS, FEEDBACK POLLS and SURVEYS? Thanks

Hello,

No. Almost all features are listed in the features page on the userTrack.net website.

Usually new features are added based on user feedback, but no one actually requested those features yet. I was actually planning to implement some sort of conversion funnels based on the tag system already inplemented (more like extra stats showing that X% of your visitors clicked a specific button). As for the feedback polls/surveys those won’t be added to soon as userTrack wants to be more of an automated tool where your visitors don’t actually have to give you explicit feedback. For now. if you want those fratures you could use external services that offer chat/feedback tools.

Let me know if you have any other questions!

Regards,
Cristian

allante5

allante5 Purchased

Hello, can you take a look at my system i cant seem to get it to work, I have installed everything correctly and added the code but it wont record any sessions.

Hello,

Sure, can you e-mail me the URL of your site at support@tips4design.com ?

Thanks!
Cristy

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