Discussion on userTrack - Private Analytics with Mouse Heatmaps and Full Visitor Recording

tips4design

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291 comments found.

ModDM

ModDM Purchased

Hello Christy,

In the Ignore IPs section by default there is only a selection of the Google Bot IPs listed, but actually the whole range of IPs of Google Bot is 66.249.66.0 to 66.249.66.255. And after installing UserTrack new Google Bots keep coming to visit my site, all starting with 66.249.66. Instead of adding 255 IPs, would it not be better to add 1 rule: 66.249.66.*? Is that possible? Would make working with your extension much better (and maybe you already support this in Ignore IPs).

With kind regards,

Agent ModDM

Hello,

Regex string ignore for IP adresses is a planned feature. I will try to include it in the next version so you can ignore a range of IPs.

Thank you for the feedback!

Regards,
Cristian

exepteu

exepteu Purchased

Hi tips4design. why do you add link example: https://thumbapi.tips4design.com/thumb?sw=1000&url=dodeals.net

That will not work if you change your homepage so how much do you charge to add Thumbapi to that script?

I mean: I dont like 3th part links with can give me problem if you change or do not have that domainname.

thanks

That’s a Node.js app I created and run on my own server specifically for userTrack thumbnails.

I offer the service for fee and it does not track any user data. You are free to change the API if you want, just search in the code for “thumbapi” and replace the service link with your prefered service.

Regarda,
Cristian

shli

shli Purchased

hi, I want to know, can it count the total number of single button clicks on all pages?

PHello,

You can add a tag to visitors who click that button: https://docs.usertrack.net/api/client-side-api.html#2-tag-visitors-dynamically

This way, if a visitor clicks 50 times the button you will still see only one click. You can then filte your visitors and only see those who clicked a button.

One thing I could also add in the future might be dding a legend to the heatmap, saying that red is 257 clicks, yellow X clicks and so on. Would this be useful?

Regards,
Cristian

fsoft72

fsoft72 Purchased

Hello, you really should not remove “www.” from domain name. My domain “os3.it” does not have ssh enabled while my website “www.os3.it” has. When I register “www.os3.it” with your tool, the “www” is removed and then nothing works in the replay functions because “os3.it” does not point to the website (www.os3.it).

I have “hacked” your sources and now userTrack works, but I’d like to have an “official” support for “www.” domain (NOTE: this could break all database entries since you save domains without “www”)

If you want, I can mail your modified sources to you ;-)

Ciao Fabio

Hello Fabio,

userTrack enforces usage of www. because it is a best practice for both SEO and user-friendlines reasons. Your website should always be accessible with or without www (eg: www.google.com and google.com both work) and they should both lead to the same content. The recommended way to fix this is to create a redirect from “yoursite.com/page” to “www.yoursite.com/page” (or the other way around).

So, in your case, you should redirect “os3.it” to “www.os3.it”.

Another problem with having both www. and non-www domains is that you will have your data split. If user A visits site.com/page and user B visits www.site.com/page then you will have your heatmap data for the same page split across two different domains (“site.com” and “www.site.com”).

Regards,
Cristian

Hi…sorry for this silly question, but how can I change the password on the WORDPRESS plugin ?

I can’t see such option & when I tried to go to domain.com/userTrack (obviously with my domain) it said nothing found.

Hello,

Just access your userTrack panel normally (through your wp-admin interface). Then you can change your password my clicking on the admin bar (purple bar where you can add new domains/users) and click on the Lock icon in the Password field. You can then set a new password for your user.

Regards,
Crstian

Hi …

Just purchased you Wp plugin for heatmaps and recording and there are few things I think might be worth your attention.

I’ve made a video (screen recording) in order for you to see everything :

https://www.useloom.com/share/a8f654eb64224a4a87b8bc5f8815a2e2

Looking forward to your reply.

Kind regards, Zdenek

Hello Zdenek,

The video linked cuts of right before showing what is the issue. Could you describe what’s the problem?

Are the popups not being closed?

Also, there is a bug in the latest version where textareas are not recorded, it has been already fixed for the upcoming version.

Regards,
Cristian

hi, i wanna buy this, just have few pre-sale questions
1. what does cross domain support mean? does it mean that i can add other website and get heat maps for them too?
2. Can user register?
thanks !! waiting for reply

Hello,

1. Cross domain support means that you can install userTrack on one server/domain and track other domains on the same installation. You install userTrack on one server and then just include tracker.js on the pages of any domain you want to track.

2. You can create different users, but they can’t register by themselves. UserTrack is meant to be used by the webmaster, not offered as a service for others.

Regards,
Cristian

hello :) suggestion to your next update….. is it possible to integrate with google geolocation api or something similar such as http://ip-api.com? Best Regards,

Hello,

userTrack already uses a geoip location service (you can see the country flag of each visitor and if you hover the visitor you can see the city from that country).

Would you also find useful to know the exact location of the user?

Note that userTrack did not start as an analytics platform, it started only as a heatmap and mouse tracking tool, but as more features were added it started to look more like an analytics platform (with visitors count/graphs, list of visitors, time spent on pages, visitor tags, etc.) but it’s still not really usable as a standalone analytics platform.

Would you think that, with a few other analytics features, you would be able to use userTrack as your only analytics platform?

Regards,
Cristian

hello :) I thought showing the geolocation in “Map” view is useful feature. thank you for your reply and consideration :)

exepteu

exepteu Purchased

Hi, I get 20-30 visitor with show: 0 pages in 1s. With is lot of extra work to delete all this trackers.

Can you add so under 10 sec. trackers is not show? thanks

Hello,

Are those from different users? It looks like you receive a lot of bot/spam traffic. There is a button to delete all grayed out recordings.

Hi, I have tried to upload the zip file to WP but no plugin is being recognised. “The package could not be installed. No valid plugins were found.” I tried emailing you as well at support@tips4deaign.com per your request in the comments but like many others the email is bouncing back as un-delivered.

Hello,

It seems that you purchased the standalone version instead of the wordpress version.

If you want the wp version you should purchase that one and ask a refund for this one mentioning the purchase code of the other version.

Regards,
Cristian

Hi Cristian, Thanks for the response. I have done what you said. I purchased the wordpress version and requested a refund. I have installed the wordpress plugin but it is not working. I am getting an error in the console GET ….com/wp-content/plugins/wp-usertrack/userTrack/helpers/getIP.php net::ERR_ABORTED (anonymous) @ tracker.js?ver=4.9.4:998 I sent you a private email with the website.

nintyn

nintyn Purchased

woulbe interesting a multiuser system…and set permision to only use an asignated domain.

Hello,

userTrack already has a multiuser system, where admins can create new users and assign specific domains to them.

Regards,
Cristian

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