Discussion on userTrack - Private Analytics with Mouse Heatmaps and Full Visitor Recording

tips4design

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231 comments found.

I get this error

The requested URL /u/lib/jquery.qtip.min.js.map was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

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Hello,

I have replied to your e-mail.

Regards,
Cristy

@tips4design – Hi Cristy, Has the session/cookie problem been fixed yet so it correctly records pages that are session driven as before it used to show mouse moving on a blank page, I reported this to you some time back and you was aware of it. since then i have been waiting for future updates so im hoping i can use it as i initially intended :)

Hello,

What cookie problem are you referring to? The problem with the blank page was probably due to the server having the x-frame-origin header to same-origin, thus not allowing the site to be displayed in an iframe.

What version are you using? I’m currently working on version 2.2.0 which contains a lot of codebase changes and also changes the way tracked data is transferred and stored, leading to up to 70% less database usage while storing heatmap data and full session recordings. If you haven’t updated for a while I would recommend waiting a couple more weeks for the 2.2.0 version.

Regards,
Cristy

hi i order a usertrack wordpress version and i get standalone version how can you help me

Hello,

Please ask for a refund for this version, you have to request the refund first before I can approve it.

Regards,
Cristy

how i ask for refound ?

This is a prepurchase question but would you ever consider adding the fesature of saas and multi user memberships where you charge people to put it on their site etc and also does it work on xhttp/ajax where u load it in when u need it thanks

Hello,

UserTrack was created as an alternative to existent SaaS that offer similar features so it is unlikely that I will include an userTrack SaaS feature. Also, I do not recommend oferring userTrack as a service.

Regards,
Cristy

(1) Does the script ONLY records OR (2) we can even see in real time what users are doing.

Hello,

It should be working fine. Are you seeing any error when trying to view the recordings?

Regards,
Cristy

when is LIVE view coming – currently its recorded

Hello,

The live user viewing feature will be included in the next version, which will most likely be released in approx one month.

Regards,
Cristy

Hi!

I’m really interested in your script. But I have a few questions before.

1. Is it possible to track only a few pages of the website. For example, just the homepage. I have a lot of visitors and I don’t want to track the pages that I’m not interested in.

2. Is it possible to switch off the recording. I only need the heatmaps function.

3. My site has an ssl certificate so the script should be. Will it work on https?

4. Which hosting do you suggest?

Thanks you.

Regards, Imre

Hello Imre,

1. Yes, the only pages tracked are those where you include the tracker.js file. Although it is recommended to include the tracker on all pages you can include it on only some pages if you want.

2. Currently you can only do the opposite (disable heatmaps and keep recordings). You could alter the code and disable sending the record data to the server (only one code of change must be changed), but I will consider adding this feature in the future.

3. Yes, HTTPS is supported. The demo on the userTrack landing page is actually on HTTPS.

4. Any hosting should work, but I would stay away from dodgy companies that might block your account for no reason, or that don’t have customer support. I personally use HostGator as of now as they offered a good deal. Also, make sure to also use something like CloudFlare to speed up your site.

Let me know if you have any other questions!

Regards,
Cristy

The answer is unclear, I can track multiple domains that are hosted in multiple locations or I can only track domains on the same server as my installation of UserTrack? Thanks! :D

Awesome! Bought it. Last question, does it have to be in the folder userTrack or can I install it directly into my root?

Hello,

You can install directly into the root or any other folder. Just make sure to click run auto-setup from the userTrack dashboard after the installation is complete so the correct server path will be set.

Regards,
Cristy

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will the code put on everywebsite leave a footprint?

Hello,

What do you mean by footprint? You have to include a JavaScript file on each page. Every javascript code included on a site can be seen in the source code of that site.

Regards,
Cristy

Hello,

I don’t think script includes leave footprint as search engines do not index the JavaScript file contents. I wouldn’t think this would be a problem. Anyway, if finding all the sites from a single person is your concern there are easier ways to do it and it can be done in different several ways.

Still, if you are really worried about including the same script on kultiple sites, you can simply upload the tracker.js file to each server and include it locally, or upload it to a CDN and use it from there. The best and recommended solution anyway is to use a service like CloudFlare whici will also minify and concatenate all yout JavaScript files.

Regards,
Cristy

What’s up? Just bought UserTrack. I don’t see the instructions on how to use SSL at the actual domain where my UserTrack is installed.

Thanks.

Hello,

If your host has SSL enabled, just access the userTrack dashboard with HTTPS and it should work. ( https://yoursite.com/userTrack )

Regards,
Cristy

Thanks for all your help! This script works perfectly!

No problem. Thanks for your kind words! :)

Nothing is perfect, but I am trying to make userTrack better and better, the new update that will be up soon focuses on performance and minimizes storage usage.

Have a nice day!
Cristy

can it show full ip address or only a half of it?

Hello,

The full IP can be shown by changing the “Censor IP address” option in the userTrack settings menu.

Regards,
Cristy

For Immediate attention – (1) I tested your script on website and by doing these steps. I highlighted a text and did few other mouse movements. When i saw the recording – the highlighted text that i had selected was NOT shown and ONLY mouse movements were visible. I checked on all browsers and did repeat this test few times and SAME results. Can you get this issue taken care immediately. (2) ALSO when is the version coming where you can see live movement – let us know response to both questions (1) and (2). Thanks

Yes, you are right, the problem with this is that there’s the risk of spending weeks of time on adding a feature that no one will use, time which could be better used adding more features that everyone can take advantage of.

I guess that’s just your perception (That’s what you only think) – but as users we would love to see those things

I know, different users would love to see a lot of different features added. I would love to implement all of those, but my time is not unlimited and I have to decide which of the requested features to implement first and which to post-pone. This is why feedback like yours is very important because it helps be decide which features to implement next.

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