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Does it record mobile users activities?
Yes, userTrack also records mobile users.
Can we add Price feature. I will create plan for customer. Like FREE 10000 sessions per month etc and every month we’ll charge. IS this possible?
This might be possible but it’s not recommended or supported by default by the script. userTrack was created to be used directly by webmasters, not to be offered as a service.
If you still plant to use userTrack to build your own service, then you would have to purchase the extended license as clients are charged for using userTrack.
Something has gone wrong with the download. I am trying to upload to Wordpress but am wondering if the download was the PHP version. Can you help?
If you look at the current product page it shows you have purchased the regular version. You can purchase the WordPress version and request a refund for this one and I will happily accept the refund request.
Okay, thanks. I purchased the Wordpress one now. And, it installed correctly. May I request a refund for the other mistake of mine (sorry for the confusion)? Thanks.
Okay; I have the Wordpress plugin installed and activated as I would any other Wordpress plugin, but when I go to userTrack tab I get this message:
“FORBIDDEN: You don’t have permission to access /wp-content/plugins/wp-usertrack/userTrack/login.php on this server.”
What’s up? I do not see any way to “log in” to userTrack or install a license.
How do I get to the admin pages with heatmaps, etc. ?
Hmm, this is strange, someone else had the same issue. What version of WordPress do you have? Do you have any security plugins installed?
Do you happen to have installed the WP Spam Shield plugin?
WordPress 4.8.3. And, yes, I have the iThemes Security Pro plugin installed. That was the first thing I thought of too. I will also check to see if there is an easy workaround. But, let me know what you think … the login.php file permissions are set a 644 [i.e., owner with read-write privleges].
I think the problem is not with the permissions, because the first time I access the page it works, but if I try to actually login it doesn’t work.
My guess is that something blocks the userTrack `setcookie()` call that sets the login cookie. Does it work with the security plugin disabled?
I have it working now. The offending security plugin was Sucuri Security – Auditing, Malware Scanner and Hardening. I had to deactivate the plugin. Can this be reactivated somehow? I will check into the ‘setcookie()’ blocking.
Also, how do you remove data from the database to basically do a rebaseline at some point in time and to manage the volume of the stored data? The User Manual doesn;t talk to the Wordpress version I don’t think: i.e., no record tab.
How do I keep the plugin from recording the clicks/movements of a logged in user (me)?
To remove all the data in the database (for a specific domain) go to that recorded domain data, go the the recording playback page (where you can see the list of your visitors) and you have the delete buttons in the bottom-left corners.
Yep; that did it. Thanks!
No problem, let me know if you require any other assistance.
is there any upcoming Discounts
Black friday is coming on envato so userTrack could be selected for the event, but it’s not certain yet
If you are not in a rush you can wait until next Monday and see if the price is discounted.
Have a nice day!
userTrack is part of the Cyber Monday campaign, you can now get it for 50% off
Hi, can the plugin somehow slow down the site? Thx
The impact on the visitors is mininal. All data sent is sent asynchronously (not blocking the page rendering), it is compressed and only sent in batches to minimize the number of requests.
Your users won’t notice any performance difference with or without the script, it is very lightweight.
our site have online visitor average 500 – 2000 online on google analytic.
1 month more 10.000.000,- page view.
how munch resourceses needed for using this?
how much databases need ?
The script was not created to be used for sites with high traffic, it was mostly created to be used for personal sites or sites that are still in development or in an early phase.
The database usage is somewhere about 10MB/1000 recordings (approx the size of 2 JPEG photos for 1000 recorded users). So for 10milion users that means around 100GB, which is a lot. Anyway the script can’t really handle a database of 100GB as the queries would become slow.
What you can do is only track some visitors (eg: say you only want to track 1% of your visitors), but that’s still a lot.
I would not recommend using userTrack if you have over 1k daily visitors as it becomes pretty hard anyway to view the recorded data.
oke sir, thanks for your answer
may for future can create something for high… support for no-sql
Currently only MySQL is supported, but even in a NoSQL format, you would need a distributed database to support all that load, which is harder to implement and maintain. userTrack is more aimed towards webmasters who don’t have a strong technical background.
I am always striving to improve performance, I currently have a few performance updates planned for next versions which should improve both recording and data viewing performance.
Hey, I have mistakenly purchased this plugin, as I didn’t notice it was added to the cart! I don’t need it for use. Is there any option I could return it and get a refunt? As it really was mistakenly purchased
Sure, you can request a refund and if the item has not been downloaded I will gladly accept the refund request.
We have installed the script, But we are not able to view all the fetched data.
Have sent you an email a couple of days back.
Please check and reply
I have nt received the email, can you please send it again at email@example.com ?
It would be nice if you add a small function like date picker. I need to view heatmaps of a specific day like today, yesterday, week to date, last 7 days, month to date, last 30 days, etc… or a custom range of dates.
Would love to buy this but without date ranges, it will be useless for me.
Also, if you can add multi-users it would be great, as like we have managers, each manager manage 1-2 domains, is that possible?
Heatmap filters (date range) is a planned feature and will be added soon.
userTrack already supports multiple users.
Can i make the script only record and do nothing else?
I get about 10k views a month and i would still like to use this so i wanted to know if there is anything i can do?
Can i make it only store 2k videos at a time?
10k views a month should not be a problem. Yes, you can make it so it only stores the last 2k recordings (note that the recordings are not actually videos, so for 2k recordings you would only see about 20MB.
Unfortunately currently you can only disable clicks or movements from being recorded, but this setting affects both the heatmaps and the recordings. Making it so that you can disable heatmaps or session recordings individually shouldn’t be too hard to implement, I will add that to my to-do list for future versions.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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