Discussion on userTrack - Private Analytics with Mouse Heatmaps and Full Visitor Recording

tips4design

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207 comments found.

mairi0o

mairi0o Purchased

aaugh, yes the script can track but only and only your domain name all trackers allow to track any domain name

Did you give yourself access to view data for that domain? Click Add domain next to the admin user.

mairi0o

mairi0o Purchased

We want a script that work on all domain without adding the domain.

What do you mean? This is simillar to Google Analytics. You need to add the JS tracking script to each page you want to track,otherwise there is no way to record the data.

NuDann

NuDann Purchased

Hey, nice plugin and I like the accuracy it is tracking. But I think the main menu needs some UX improvements and I would love to have even more statistics than only the referrer of a user. That way I wouldn’t have to use other tools additionally to yours.

I currently have the problem, that a recording (2 minutes long) takes very long to load until it starts and sometimes it just stops for some seconds. I don’t think my server is too slow. What do you think?

Hello,

Yes, more statistics will be added. The plan is to make userTrack the only analytics tool that you need.

Probably the user didn’t do anything in the first seconds. Does it also happen if you check the “Skip pauses” button?

Regards,
Cristy

NuDann

NuDann Purchased

Sounds awesome! Yes, that solved it for me, thank you. Maybe you should show a small info notice, that the recording is running, but the user is not moving for X seconds.

The plan is to make it even cooler, add some small icons on the timeline bar to show user idle time, clicks, etc… :)

Thanks for your feedback!

Hi I’m looking forward to getting set up with userTrack. Unfortunately, I didn’t see that you had a WP specific plugin before I bought it, which is a shame, as it makes life easier.

Is there any way of changing it (and I will pay the difference)?

I understand it can all be done manually; i just prefer the plugin accessibility.

Many thanks…

Hello,

You could ask for a refund for this version and purchase the other version.

But, the two version are very similar, if you already installed you only have to include a JS script onto your WP pages.

If you haven’t already installed it, the script has an installer and shouldn’t take more than 4-5 minutes to set-up.

Regards,
Cristy

Hello,

I have approved your refund request. I don’t know if it shows up instantly on your side or how long it takes for the money to be refunded.

Let me know if you need any assistance when you purchase the WordPress version of userTrack.

Regards,
Cristy

Thanks a lot Cristy, I appreciate your effort and responsiveness!

I received confirmation of the refund. I will need to wait until the funds are back in the account so that I can repurchase (they say it can take 3 days)... Hopefully it is asap… I’m looking forward to getting it all setup!

Best

Charles.

NuDann

NuDann Purchased

Hi, I just noticed that your script is always calling https://www.l2.io/ip.js?var=ust_myIP, which takes about 500ms with SSL and is an additional security vulnerability. Could you please find a different way to detect the IP? Maybe you can detect the IP by calling addData.php the first time (http://stackoverflow.com/a/3003233/2515158).

NuDann

NuDann Purchased

And it would be cool to also see the IP-calculated city in the admin panel. Just as an additional info to the country in the tool tip.

NuDann

NuDann Purchased

Btw, do you have a bug tracker or forum for suggestions, or is everything happening here?

Hello,

Thanks for your feedback!

1. Yes, I have a bug tracker, using UserVoice: https://tips4design.uservoice.com/ but most bug reports/feature requests come in the comment section and mail. I have to find a way to make people use that. :)

2. I used that IP service in order to reduce the amount of requests sent to your own server. I thought about making a request to your server instead, but usually splitting the requests over multiple domains/servers is faster. I am currently looking in further improving the addData.php request load, so I will also look into doing a local request. As the script performance got improved, doing an extra request to get the IP from your own server might be the best solution now.

3. I have actually just made some changes to the IP geolocation being used and now the City is also received, but not currently displayed. I will add this in the next version.

Thanks again for your valuable feedback!

Regards,
Cristy

Hi! While it works great with tracking desktop users experience, it absolutelly doesn’t catch mobile/iPad users taps on the screen and clicks on the buttons or menu.

Could you please help with this?

Hello,

Even though mobile support is not 100% integrated, tabs should be tracked. Let me further investigate this!

Thanks for the feedback!

Regards,
Cristy

Hello, I installed this script on a subdomain. My main domain is an https so I put <script src=”//www.tracking.mydomain.com/tracker.js”></script> – In my footer, as well as reidrected the sub-domain to www, still doesnt work…Any idea why?

Thanks

Hello,

Try setting your server path in the settings with https:// in front instead of //

Let me know if it works.

Yup I did that yesterday, it seems to be working now, guess it took so time..Also when viewing recordings can I view by IP address? Bc im not sure if it was me, my friend or a random visitor who viewed the website…

Sorry, I got it, I had censor IP address’s on

NuDann

NuDann Purchased

Hi, could you please add a “delete all data” confirmation dialog? This is important, as the buttons can easily be mistaken and a fast double click deletes it all.

When is the next update coming?

Hello,

New features and fixes have been implemented, I will release next week a minor version update (2.0.3).

Sure, I was planning to change those buttons because being triggered only by double-click they can not be “clicked” on mobile devices. I will switch to a simple click/tap plus a confirmation dialog. Thanks for your feedback!

Regards,
Cristy

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