Discussion on userTrack - Private Analytics with Mouse Heatmaps and Full Visitor Recording

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Hello, I use usertrack on responsive websites. and the click heatmap results varies and I don’t think the heat dot is not in the right place. I quick look through source code, and database and found out that usertrack only saves click point as x,y coordination system. but responsive website can’t be expressed with them. I think clicks on responsive website should be saved with page width. only x,y position doesn’t explain all that. I think due to most of current website takes responsive and bootstrap design. and I think you better notify about this problem.

Hello, Execuse me for my ignorance. I found usertrack saves resolution in database.

https://imgur.com/a/tPX8P this is usertrack result on our website. you can see the upper side is the original screenshot from the program. and down side is fixation by moving mis-overlayed part to the right place.

but my problem is that left part has too much points comparing to right site. I wonder this is a usual or not.

thank you. -Woojae Park

Hello Woojae,

Because your website is responsive there is no way to aggregate data for different resolutions.

What you can do is access the top-left menu (purple down arrow button) and filter the heatmap data for specific resolutions range, based on your responsiveness breakpoints (eg: only see data for screen widths between 0 to 900px).

Let me know if this is useful in your case.

Regards,
Cristian

ModDM

ModDM Purchased

Dear Christian,

What actually does the UST_noClick class? Do you have documentation of it? I found your answers mentioning UST_noClick, because I had concerns that it would be risky to play recorded sessions, because once a user hits any send button in a form, an order button, or contact submit button, and it will send the data (or place the order) again I would have a serious problem. Now I found UST_noClick, would that solve this problem? What actually does it? Removing the submit link or removing JS or something else? Is it wise to add this class to every button on the site?

With thanks and regards,

ModDM

Hello ModDM,

It is safe to add it, it only takes effect during playback and it stops the artificial click to be triggered by the recording.

I think this feature is not explained in the docs: https://docs.usertrack.net/api/client-side-api.html

I will add an explanation of what it does and why you would want to use it for the cases you mentioned.

Thanks for pointing this out!

Regards,
Cristian

ModDM

ModDM Purchased

Dear Christian,

I just updated to version 2.3.4. All files are replaced for the new ones. In the changelog I read under version 2.3.4 “You can now click on the “x visitors online” in the main dashboard to go directly to the Live playback panel”. But when I click on that nothing happens.

I doublechecked and all files are replaced with the new ones, except “dbconfig.php” (because I keep that original file with my database credentials in it).

What do I have to do? Thank you.

With kind regards,

ModDM

ModDM

ModDM Purchased

Simpler than I thought: I removed cache and that was the solution. Everything works, also the new “x visitors online” which goes to the Live playback panel.

Hello,

I am glad you figured out the solution yourself, it is always recommended to clear cache after updating, I think I should add that to the instructions.

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