Discussion on userTrack - Wordpress Analytics with Mouse Heatmaps and Full Visitor Recording

tips4design

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159 comments found.

pijag

pijag Purchased

Hi, what is the username and password to my usertrack panel. From Wodpress (did not work), Envato? I see info “If you do not know what your password is see the Quick Start Guide” – sorry but I can not find it anywhere. Please help ASAP

pijag

pijag Purchased

OK, I found this info in the manual, sorry

I am glad you figured that out.

For the next update I am actually planning to remove the default password and prompt the user after installation to set his own password. This should be better from both security and usability points of view.

Regards,
Cristian

WEBkits

WEBkits Purchased

Hey there :) Beautiful and useful plugin must have for every website. I will buy today 2 licences in the hope you will make good and valuable updates! please don’t betray us.

Hello,

Thank you for your kind message.

Yes, I am planning to continue releasing updates based on community feedback. Currently there’s a big list of updates being worked on (auto-minify tracker, UI/performance improvements, export list of visitors as CSV, more filtering options for visitors list, etc…).

Every purchase increases the development speed as it allows me to spend more time working on userTrack instead of working on something else, so the more buyer the more frequent and better the updates become.

Have a nice day!
Cristian

Hi, first of all I like your work a lot. Then two questions: - is it possible to change the admin name, and or remove the user adding a new one with ID different from 1 and administration credentials? I see a potential exposure to brute force that I don’t like, considering that I think these are sensitive data. - my installation seems to work fine on all pages but the homepage (https://cleverframes.com). The console gives this error: Failed to load resource: the server responded with a status of 404 () The error is about a JS file optimized by Autoptimize that I use for code optimization. Any suggestion apart from trying to disble Autoptimize for the page? Kindest regards (and thank you for the quick response for the refund of the standard version) Kindest regards

Lorenzo

Hello Lorenzo,

1) Yes, it is possible. Login into the default admin user, add a new user and set it’s access level to 5. You can then login into the new user and delete the default admin user from there.

2) That’s very strange. So the homepage can not be loaded within userTrack? If I access your homepage I only get a JS error from another script, but the tracking seems to work. Can you send me an e-mail at support@tips4design.com mentioning your userTrack login info?

Regards,
Cristian

Hi, I tried to write you but the email comes back. Can you please ttry tro contact me at info@cleverframes.com?

Hello, I have already bought your plugin, wordpress version. I made the installation but when I tryed turn on the plugin there is critical error:

Warning: shell_exec() has been disabled for security reasons in /usr/home/Mafinus/domains/legrosmethod.pl/public_html/wp-content/plugins/wp-usertrack/wp-usertrack.php on line 133

maybe this is the problem with my server or something, but I don’t know how to fix it.

Best regards

Hello,

Your server doesn’t have the shell exec command enbled. You could try removing the mentioned lined from the script and it should work anyway.

Regards,

Cristian

I have bought it . I have installed it through the wordpress normal with zip format . The plugin is activated but appears a box for username and password and If you do not know what your password is see the Quick Start Guide.. I have check the quick start guide and i am not pretty sure what I must do it . mydomain/userTrack/install.php is 404 error …... Please, provide me a step by step full guide

Hello,

The visitors should appear instantly.

Can you please send me an email with your website URL at support@tips4deaign.com ?

Regards,
Cristian

Solved 10/10 . Please just explain in a more detailed form how works and the steps. A really useful and great plugin that all people should enjoy !

Sorry for the initial bug, it will be fixed in the next version. I am also planning to create some short instructional videos on how to better use userTrack and also improve the installation documentation.

I would really appreciate if you could rate the script and support from your Downloads page on CodeCanyon.

Have a nice day!
Cristian

We purchased and cannot get this running correctly. We have the settings correct to track [ TRACK ALL PAGES EXCEPT THE SELECTED ONES ] And we are not getting any results back

Please help.

Hello,

Did you add the domain name of the site you are tracking?

Can you send me the URL of your site at support@tips4design.com ?

Thank you!

Cristian

Hi,

Thank you for this awesome module.

I had a little problem. I got

Refused to execute script from ‘https://******.**/wp-content/plugins/wp-usertrack/userTrack/helpers/getIP.php' because its MIME type (‘text/html’) is not executable, and strict MIME type checking is enabled.

error in Chrome’s web console and the heatmap didn’t work.

I solved this problem by adding

header(‘Content-Type: application/javascript’);

after <?php line in getIP.php file.

I hope it helps your future updates.

Best, Mark

Hello Mark,

Thank you for your feedback!

This has been already fixed in the latest version, but the new version will only be released at the end of this month.

Thank you again!

Regarda,
Cristian

Hello, i want to know if i use this plugin, will it affect my website load page speed?

Hello,

No, it does not affect website loading speed. The tracker script only has 5kb compressed and it is only loaded after your website has finished loading. All the data sent after is sent in batches, asynchrnously so it doesn’t slow your site.

Regards,
Cristian

Can you track multiple websites with one license?

Yes, you can track multiple domains/websites on the same installation. You install userTrack once and can add the tracking script to multiple sites.

Hello, is your plugin compatible with WP 4.9.4? Thanks

Hello,

Haven’t tested yet but it should work without any problems.

Regards,
Cristian

Hello,

I installed the plugin. However, a user name and password are required. I don’t know how I can install in a wordpress. Could you help me?

Best Regards

I found. Thanks.

Hello,

Always “No data stored in database…” What is the problem :S

Hello,

Can you send an e-mail at support@tips4design.com mentioning the URL of your userTrack dashboard?

Thank you!
Cristian

Hello,

I receive this error when I try to install.

The plugin is installed successfully in wordpress however when I go to the usertrack plugin I receive this error:

“Connection failed: SQLSTATEHY000 Unknown MySQL server host ‘d08041291513110.db.41291513.hostedresource.com3308’ (0)”

Are you able to help? Thanks.

Hello,

I never seen this error before, do you use an external database for your WordPress site (eg: your database is on a different server or a different port)?

Regards,
Cristian

Hi there, I am interested in your plugin. Is a basic license for one or unlimited domains?

Hello,

It is for personal use but for unlimited domains. So you can track as many domains as you want as long as you don’t charge anyone for viewing the data.

Regards,
Cristian

Installed it and getting 404 when clicking User Tracking. Tried deactivating all plugins and same. Using Route theme from CodeCanyon. What is the issue?

Hello,

Could you send me an e-mail at support@tips4design.com with the URL of your site where userTrack is installed?

Regards,
Cristian

Hello there, any news on updates for php7, 7.1 & 7.2?

plugin is not working properly with new wordpress and php versions. Things are getting messy at the backend and we have to delete the plugin without proper update.

Thanks and looking forward to hearing from you

Hello,

Yes, I am currently investigating the PHP7 issues and hopefully will release an update before the end of the month.

Regards,
Cristian

Hi,

i’m very interested in your plugin.

But in the demomode i can see a “you are being recorded” notification in the records.

Is it possible to turn off these notification?

Kind Regards, Alina

Hello Alina,

That notification is not visible in the actual script, it’s only shown for the demo site.

Regards,
Cristian

Hello Can I use it with Wordpress Multisite Network ?

The userTrack users and login info are separated from WordPress. It only uses the WordPress database to store data, but you can create users within the userTrack dashboard itself, you don’t have to give any of your WordPress credentials for someone to be able to access userTrack.

Ok got it thank you. So how the other user will see the data ?

You can create userTrack accounts for them and give them access to see specific domains.

Hello,

All “play” buttons are inactive. Is it normal?

Best Regards

https://pasteboard.co/Hq8Id9x.png

It is not really normal. Read here: https://docs.usertrack.net/usage-tips.html#1-gray-play-button-and-fake-visitors

Do you think that all those users are bots/fake visitors? Do you have any paid traffic reaching your site?

Regards,
Cristian

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