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104 comments found.

This plugin doesn’t record anything from 3 days ago and my site get down every time that the panel is open i would like a solution or money back

Hello,

Send me an e-mail at support@tips4design.com mentioning the URL of your site.

Regards,
Cristy

Hi,

1. Is your (standalone and WP plugin) code totally free from third-party dependencies, it be webservices or libraries? (No leaks?...... user privacy is really important to us)

2. Am I allowed to buy only one regular license, and use it for all subdomains of a same company’s “website”? (that is, use it for www.mycompany.com, mail.mycompany.com and chat.mycompany.com at the same time, with one license, all sites being free and from the same company)

3. Does it record user keyboard inputs and passwords? Like, what they’re typing in..

Thank you very much, Alex

Hello Alex,

  1. The script stores everything internally. There are, of course, libraries used locally to display and process data (heatmap.js, jQuery), but those are included from your own server too. The only third-party services used are one to get the IP address of the current user and another one, on the admin-panel to get the country for a specific IP address. I am currently looking into dropping the ip2location service and including a local database for IP locations, but this is not a priority as calling the ip2location IP is done server-side so no extra data for the clients would be leaked.

    The WebService to get the IP is this one: L2.io

  2. You can buy one license and even track multiple sites as long as the people viewing the userTrack panel do not pay for having userTrack access. In other words, regular license is fine for everything as long as you do not charge people in any way to access the userTrack interface.
  3. It records keyboard input, but recording is disabled on password inputs. Also you can add the class noRecord to any form input which you do not want to be tracked. Let me know if you have any other questions!

Regards,
Cristy

Greetings

Got a problem when tracking a non SSL site (http://www.tracked-domain.com) by my installation on a SSL host (https://www.tracking-domain.com).

Tracker is included on http://www.tracked-domain.com ”<script src=”https://www.tracking-domain.com/mypath/plugins/wp-usertrack/userTrack/tracker.js”></script>”

but on the tracked (non-SSL) domain I got some errors:

“XMLHttpRequest cannot load http://www.tracking-domain.com/mypath/plugins/wp-usertrack/userTrack/helpers/clearPartial.php. Redirect from ‘http://www.tracking-domain.com/mypath/plugins/wp-usertrack/userTrack/helpers/clearPartial.php' to ‘https://www.tracking-domain.com/mypath/plugins/wp-usertrack/userTrack/helpers/clearPartial.php' has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin ‘http://www.tracking-domain.com' is therefore not allowed access.”

I´m a little bit cofused about the http -> https redirect…CORS seems to be enabled in “clearPartial.php”, as far as I can see.

Any idea?

Regards!

Hello,

Make sure the server path in the userTrack settings is set with https:// in front, not only with // as it seems that for some reason the redirect from http to https is failing.

Let me know if this fixes your problem!

Regards,
Cristy

Yepp. working :-)

Thanks!

No problem. I just realized that the auto-setup should add https:// instead of // if the dashboard is on SSL. As for now, it just uses ”//” and if the tracker is included on a HTTP site the redirects should work, but apparently redirects don’t always work.

fabiogo

fabiogo Purchased

Hello, I’m trying to add a new domain but I get 0 data. Is this the code to add in the header of the new domain?
<script src="https://mydomain.com/wp-content/plugins/wp-usertrack/userTrack/tracker.js"></script>

Hello,

Yes, that code should be added (before the end of the body tag preferably). Makes sure you also have jQuery included before that tracker.js script. Also, did you add the domain name you want to track in your userTrack dashboard?

If you need further help regarding the installation send me an e-mail at support@tips4design.com mentioning the URL of your site.

Regards,
Cristy

fabiogo

fabiogo Purchased

Thank you, I think that I have a jQuery conflict in one of my website. I’ll check again a solution.
Thanks

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