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This plugin doesn’t record anything from 3 days ago and my site get down every time that the panel is open i would like a solution or money back
Send me an e-mail at email@example.com mentioning the URL of your site.
1. Is your (standalone and WP plugin) code totally free from third-party dependencies, it be webservices or libraries? (No leaks?...... user privacy is really important to us)
2. Am I allowed to buy only one regular license, and use it for all subdomains of a same company’s “website”? (that is, use it for www.mycompany.com, mail.mycompany.com and chat.mycompany.com at the same time, with one license, all sites being free and from the same company)
3. Does it record user keyboard inputs and passwords? Like, what they’re typing in..
Thank you very much,
The WebService to get the IP is this one: L2.io
Got a problem when tracking a non SSL site (http://www.tracked-domain.com) by my installation on a SSL host (https://www.tracking-domain.com).
Tracker is included on http://www.tracked-domain.com
but on the tracked (non-SSL) domain I got some errors:
“XMLHttpRequest cannot load http://www.tracking-domain.com/mypath/plugins/wp-usertrack/userTrack/helpers/clearPartial.php. Redirect from ‘http://www.tracking-domain.com/mypath/plugins/wp-usertrack/userTrack/helpers/clearPartial.php' to ‘https://www.tracking-domain.com/mypath/plugins/wp-usertrack/userTrack/helpers/clearPartial.php' has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin ‘http://www.tracking-domain.com' is therefore not allowed access.”
I´m a little bit cofused about the http -> https redirect…CORS seems to be enabled in “clearPartial.php”, as far as I can see.
Make sure the server path in the userTrack settings is set with https:// in front, not only with // as it seems that for some reason the redirect from http to https is failing.
Let me know if this fixes your problem!
No problem. I just realized that the auto-setup should add https:// instead of // if the dashboard is on SSL. As for now, it just uses ”//” and if the tracker is included on a HTTP site the redirects should work, but apparently redirects don’t always work.
Hello, I’m trying to add a new domain but I get 0 data. Is this the code to add in the header of the new domain? <script src="https://mydomain.com/wp-content/plugins/wp-usertrack/userTrack/tracker.js"></script>
Yes, that code should be added (before the end of the body tag preferably). Makes sure you also have jQuery included before that tracker.js script. Also, did you add the domain name you want to track in your userTrack dashboard?
If you need further help regarding the installation send me an e-mail at firstname.lastname@example.org mentioning the URL of your site.
Thank you, I think that I have a jQuery conflict in one of my website. I’ll check again a solution.Thanks
Hello, I have some questions about your warning that the script isn’t suited for highly-trafficked websites.
1) Does the performance impact affect users, or only admins trying to view the admin panel?
2) What do you define as “highly-trafficked”?
3) What are typical server specs that would be appropriate for a specific amount of traffic?
Thanks for your assistance.
1) No, the script sends data asynchronously, in the background, in an efficient way so the users won’t see any difference. The wp-admin panel is not affected by userTrack and the userTrack panel can actually be viewed outside of the wp-admin panel.
2) I consider to be highly-trafficked sites with 1000+ visitors a day.
3) Most installations are done on basic shared hosting servers, where there are actually no specs provided. Usually that works without a problem if you have around 200-300 visitors a day and only choose to save data for the latest 800-1000 visitors (having more data stored means it takes more time to compute and show the heatmaps).
Let me know if you have any other questions!
Thanks for the quick response.
Regarding #3, if a site has for example 5000 visitors a day but chooses to save only the last 1000 visitors data, will visitors notice a performance difference?
And if settings then are changed to save the last 100k visitors data will there be an impact on visitors? Or would there only be an effect when a userTrack admin generates a heatmap
Usually the performance won’t notice any performance change unless the server is over-loaded (CPU or disk kept at 100% usage).
If you choose to save latest 100k visitors and you want to view the heatmap of the homepage, all the movements made by those 100k visitors will have to be aggregated so that the heatmap will be computed. This might take more than a few seconds to compute and it might even fail (if it takes longer to compute than the time your server allows a script to run for).
What can you do is set from the settings to only randomly track 5% of visitors, so that you will get randomly distributed data while keeping the amount of data stored to a minimum.
You could also install userTrack on a different, more powerful server that you can use only to store userTrack data so your website server won’t be affected in any way.
Hello, I went ahead and bought userTrack but I seem to have accidentally bought the script rather than the WordPress plugin that I’ve been commenting on here, is it possible to resolve this mistake? I sent you an email but have received no reply.
I have received no e-mail, maybe it got into spam and I accidentally deleted it.
The two scripts are very similar, the only real difference is the way they are installed. If you already installed the stand-alone version there’s not really any reason to make the change.
If you still want to change it, you will have to ask for a refund for this version and purchase the WordPress version.
Weird I just got a mailer-daemon “undelivered” email today, 5 days later. email@example.com is the correct email right? You may have more undelivered emails than just mine.
I haven’t installed the standalone, I’m clueless at dev stuff which is why I wanted the 1-click WordPress plugin install. Sent a refund request so I can get the WordPress version, thanks!
The e-mail address seems correct. I will take a look over your refund request and you will get notified when it is approved.
Hello, installed the plugin but its not recording anything. when i log into user track it just freezes at ‘Retrieving movements statistics..” or “Retrieving movements statistics..” Pleas help, thanks.
All good now, needed to check all pages to record.
I’m glad you figured that out. If a page does not have the tracker on it userTrack can’t access the contents of the iframe that displays that page. I should probably add a warning with: “tracker not included on this page!”.
thank you, i’ll check on it today to see if has been tracking!
Nice plugin, I am planing to purchase it, but few questions i want to ask before proceeding,
Can we make it as a SAAS application and provide separate logins to each clients on their usage? like google analytics they will one-time registrar on our website and add the tracking code so that they can come to our Saas website and check for the stats, so is it possible ?
Please let me know this details.
If the users are charged for your software you can by purchasing the extended license.
UserTrack was not created to be used as a SaaS and while you can create multiple users there is no automated way to create users or set certain limits for users from a distinct dashboard. Also, I created userTrack specially to be used directly by webmasters who don’t want to use a service.
TL;DR: You can if you purchase the extended license but I do not remember it.
HI Cristy, thanks for your prompt response, would you please let me know more details about the extent version? since the goal is to make it like heatmap or crazy egg Saas, so to charge a ongoing monthly subscription from the users by providing a dashboard to the users, so if this is possible then would you please guide me further?
Yes it is posssible. The extended license is so you can use userTrack to create a product for which users are charged for. You can find out more about the licenses from Envato.
You will have to customize the script to fit your needs and by altering the source code you might have some conflics when trying to update to a new usrTrack version (so it does not overwrite your customizations). This is another reason why I do not suggest using userTrack as a service.
The error ‘could not find driver’ always comes up when connecting to the database. Any solution for this?
This usually means that you don’t have the pdo_mysql extension enabled as required. Either change php.ini yourself (if you have access to that) or look for the option in cPanel to enable it. If you still don’t find it try contacting your hosting company. Try creating a phpinfo() file and see if pdo_mysql shows as enabled.
(see this: http://stackoverflow.com/a/2852997/407650)
Let me know if you still need help.
I been trying for months now to make this plugin work, in fact I even changed my full site to a new theme that is compatbiel with everything. but is still not working at all. if there is no fix i would like a refund.
Did you send an e-mail at firstname.lastname@example.org mentioning your URL? What exactly doesn’t work?
I responded to your e-mail. It seems like your website is not loading at all.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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