tips4design

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109 comments found.

This plugin doesn’t record anything from 3 days ago and my site get down every time that the panel is open i would like a solution or money back

Hello,

Send me an e-mail at support@tips4design.com mentioning the URL of your site.

Regards,
Cristy

Hi,

1. Is your (standalone and WP plugin) code totally free from third-party dependencies, it be webservices or libraries? (No leaks?...... user privacy is really important to us)

2. Am I allowed to buy only one regular license, and use it for all subdomains of a same company’s “website”? (that is, use it for www.mycompany.com, mail.mycompany.com and chat.mycompany.com at the same time, with one license, all sites being free and from the same company)

3. Does it record user keyboard inputs and passwords? Like, what they’re typing in..

Thank you very much, Alex

Hello Alex,

  1. The script stores everything internally. There are, of course, libraries used locally to display and process data (heatmap.js, jQuery), but those are included from your own server too. The only third-party services used are one to get the IP address of the current user and another one, on the admin-panel to get the country for a specific IP address. I am currently looking into dropping the ip2location service and including a local database for IP locations, but this is not a priority as calling the ip2location IP is done server-side so no extra data for the clients would be leaked.

    The WebService to get the IP is this one: L2.io

  2. You can buy one license and even track multiple sites as long as the people viewing the userTrack panel do not pay for having userTrack access. In other words, regular license is fine for everything as long as you do not charge people in any way to access the userTrack interface.
  3. It records keyboard input, but recording is disabled on password inputs. Also you can add the class noRecord to any form input which you do not want to be tracked. Let me know if you have any other questions!

Regards,
Cristy

Greetings

Got a problem when tracking a non SSL site (http://www.tracked-domain.com) by my installation on a SSL host (https://www.tracking-domain.com).

Tracker is included on http://www.tracked-domain.com ”<script src=”https://www.tracking-domain.com/mypath/plugins/wp-usertrack/userTrack/tracker.js”></script>”

but on the tracked (non-SSL) domain I got some errors:

“XMLHttpRequest cannot load http://www.tracking-domain.com/mypath/plugins/wp-usertrack/userTrack/helpers/clearPartial.php. Redirect from ‘http://www.tracking-domain.com/mypath/plugins/wp-usertrack/userTrack/helpers/clearPartial.php' to ‘https://www.tracking-domain.com/mypath/plugins/wp-usertrack/userTrack/helpers/clearPartial.php' has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin ‘http://www.tracking-domain.com' is therefore not allowed access.”

I´m a little bit cofused about the http -> https redirect…CORS seems to be enabled in “clearPartial.php”, as far as I can see.

Any idea?

Regards!

Hello,

Make sure the server path in the userTrack settings is set with https:// in front, not only with // as it seems that for some reason the redirect from http to https is failing.

Let me know if this fixes your problem!

Regards,
Cristy

Yepp. working :-)

Thanks!

No problem. I just realized that the auto-setup should add https:// instead of // if the dashboard is on SSL. As for now, it just uses ”//” and if the tracker is included on a HTTP site the redirects should work, but apparently redirects don’t always work.

Hello, I’m trying to add a new domain but I get 0 data. Is this the code to add in the header of the new domain?
<script src="https://mydomain.com/wp-content/plugins/wp-usertrack/userTrack/tracker.js"></script>

Hello,

Yes, that code should be added (before the end of the body tag preferably). Makes sure you also have jQuery included before that tracker.js script. Also, did you add the domain name you want to track in your userTrack dashboard?

If you need further help regarding the installation send me an e-mail at support@tips4design.com mentioning the URL of your site.

Regards,
Cristy

Thank you, I think that I have a jQuery conflict in one of my website. I’ll check again a solution.
Thanks

Hello, I have some questions about your warning that the script isn’t suited for highly-trafficked websites.

1) Does the performance impact affect users, or only admins trying to view the admin panel?

2) What do you define as “highly-trafficked”?

3) What are typical server specs that would be appropriate for a specific amount of traffic?

Thanks for your assistance.

Hello,

I have received no e-mail, maybe it got into spam and I accidentally deleted it.

The two scripts are very similar, the only real difference is the way they are installed. If you already installed the stand-alone version there’s not really any reason to make the change.

If you still want to change it, you will have to ask for a refund for this version and purchase the WordPress version.

Regards, Cristy

PostMM

PostMM Purchased

Weird I just got a mailer-daemon “undelivered” email today, 5 days later. tips4design@yahoo.com is the correct email right? You may have more undelivered emails than just mine.

I haven’t installed the standalone, I’m clueless at dev stuff which is why I wanted the 1-click WordPress plugin install. Sent a refund request so I can get the WordPress version, thanks!

The e-mail address seems correct. I will take a look over your refund request and you will get notified when it is approved.

GS2770

GS2770 Purchased

Hello, installed the plugin but its not recording anything. when i log into user track it just freezes at ‘Retrieving movements statistics..” or “Retrieving movements statistics..” Pleas help, thanks.

GS2770

GS2770 Purchased

All good now, needed to check all pages to record. ;)

I’m glad you figured that out. If a page does not have the tracker on it userTrack can’t access the contents of the iframe that displays that page. I should probably add a warning with: “tracker not included on this page!”.

GS2770

GS2770 Purchased

thank you, i’ll check on it today to see if has been tracking!

HI,

Nice plugin, I am planing to purchase it, but few questions i want to ask before proceeding,

Can we make it as a SAAS application and provide separate logins to each clients on their usage? like google analytics they will one-time registrar on our website and add the tracking code so that they can come to our Saas website and check for the stats, so is it possible ?

Please let me know this details.

Thanks

Hello,

If the users are charged for your software you can by purchasing the extended license.

UserTrack was not created to be used as a SaaS and while you can create multiple users there is no automated way to create users or set certain limits for users from a distinct dashboard. Also, I created userTrack specially to be used directly by webmasters who don’t want to use a service.

TL;DR: You can if you purchase the extended license but I do not remember it.

Regards,
Cristy

HI Cristy, thanks for your prompt response, would you please let me know more details about the extent version? since the goal is to make it like heatmap or crazy egg Saas, so to charge a ongoing monthly subscription from the users by providing a dashboard to the users, so if this is possible then would you please guide me further?

Yes it is posssible. The extended license is so you can use userTrack to create a product for which users are charged for. You can find out more about the licenses from Envato.

You will have to customize the script to fit your needs and by altering the source code you might have some conflics when trying to update to a new usrTrack version (so it does not overwrite your customizations). This is another reason why I do not suggest using userTrack as a service.

Regards,
Cristy

The error ‘could not find driver’ always comes up when connecting to the database. Any solution for this?

Hello,

This usually means that you don’t have the pdo_mysql extension enabled as required. Either change php.ini yourself (if you have access to that) or look for the option in cPanel to enable it. If you still don’t find it try contacting your hosting company. Try creating a phpinfo() file and see if pdo_mysql shows as enabled.

(see this: http://stackoverflow.com/a/2852997/407650)

Let me know if you still need help.

Regards,
Cristy

isaac666

isaac666 Purchased

I been trying for months now to make this plugin work, in fact I even changed my full site to a new theme that is compatbiel with everything. but is still not working at all. if there is no fix i would like a refund.

Hello,

Did you send an e-mail at support@tips4design.com mentioning your URL? What exactly doesn’t work?

Regards,
Cristy

Hello,

I responded to your e-mail. It seems like your website is not loading at all.

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