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Just purchased and installed, followed the instructions and selected the pages I want, clicked save then usertrack>>usertrack and I get the sites 404 page.
What have I missed please?
Can you please send me an URL of your website to firstname.lastname@example.org ?
Hi – thanks for the quick reply: 2 sites are running the brand new WP4.8 and they don’t work, one that hasn’t been upgraded runs fine….
Thanks for the report, I am currently working on a very big update and didn’t have time to check the new WP version, will do after I release userTrack 2.2.0 (which includes 70% less storage usage, no jQuery dependency for tracking, reduced network usage and much more).
I will update my WP to 4.8 and see what’s the problem.
I upgrade to WP 4.8 and it works as expected, it might be an issue with your .htaccess configuration.
Please send me an e-mail with your URL at email@example.com
Does this plugin show the user ID if a logged in user is visiting the site?
Hey, pre-sale question. Speed and proper optimization is of critical importance to me. Is this plugin on par with stuff like hotjar, etc. (in terms of not slowing down the website)?
Depends on whether you host userTrack on the same server or not. Anyway, the tracking should be more optimized than hotjar as the tracking is not as complex as the one done by hotjar. That being said, the impact of userTrack on your site performance should be very low (unnoticable) even if you host userTrack on the same server.
I’m afraid I cannot get this to work for the life of me – basically keep getting js errors all around (when I try to access the heatmap it just staggers there).
I’ve sent a support request email from firstname.lastname@example.org
I have responded to your e-mail.
Have a nice day!
Hello support, I have a multisite with one primary domain. e.g. (site1.mysite.com, site2.mysite.com, site3.mysite.com etc) Should this be activated on the main mysite.com only with tracker.js installed on each separate subdomain or should you activate it ‘network wide’ which would in theory allow each subsite have its own recordings with the primary domain recording across domains (so to say)? Looking forward to playing with this. Thanks!!!
What exactly is “shell_exec access”? I’m on wpengine.com and they are telling me they don’t provide that so I think I just threw my $$ away
You can install userTrack on a single site and then add the tracker.js on as mant sites as you want.
You can also install userTrack entirely separate on each site if you want.
Shell_exec_access is needed to set a file permission, if you don’t have it and the file permissions are not correctly set by default the only inconvonience is that you will have to manually set the permissions (CHMOD).
Let me know if you need help!
what files or folders will I need to set the CHMOD permissions to.
If I recall correctly only the tracker.js file needs write permissions enabled.
So where would I install it? Do you have detailed instructions on this configuration? I’d really like to try this against another system that I’m not happy with
You have detailed installed instructions here: https://docs.usertrack.net/installation.html
Let me know if anything is unclear.
The plugin doesn’t seem to work. It is just saying “Retrieving data…” all the time but nothing happens.
Here is a screenshot: http://prntscr.com/fxyeph
Please update to the latest version first.
Hi there. Ok I just updated it and nothing happens. All I see is this: http://prntscr.com/fy1hr4 – it just says loading and nothing is appearing.
Make sure that all files have been updated, clear your cache and refresh several times. Make sure you are using Google Chrome. Also, check your console for errors.
PS: Your support period has long expired, I normally shouldn’t offer support if your support period is not valid.
Thank you for your message.
I fully understand that our support-period is over, however the plugin is not working and still not to this day has been.
I think it’s a bit critical and for now I’m thinking of just using Hotjar instead, since the plugin won’t load the data.
However if you help us out I will of course leave you with a 5 star review for support and service.
Please let me know if you want to help us out?
Yes, I was helping you, I just asked whether you have the lastest version installed.
Yes we already installed the lastest version.
Please send me an e-mail at email@example.com with the URL of your site and ueerTrack login.
Hi there. I have send you an email. Looking forward to hearing from you. Thanks.
I have replied to your e-mail.
Hello – we have been using without a problem for the last two months… today we changed the setting from 1000 (default) to last 25 views/clicks and it broke the entire site. We uninstalled and reinstalled and same problem keeps happening. Any suggestions would be appreciated
Currently the deletion is pretty slow as it has to delete all the data for the clients. I just recommend living the page open for a minute or so until all the data is deleted.
If that doesn’t work, try dropping all the tables in the database (even though they should automatically be removed when you uninstall the plugin).
When you change the limit from 1000 to 25 is there any data already stored that has to be deleted? Do you get any errors?
If you still have issues send me an e-mail at firstname.lastname@example.org mentioning the URL of your userTrack installation and the userTrack login info.
This comment is currently being reviewed.
Please immediately remove the login info from this section (it is public) and send me an email with your problem at email@example.com
Plugin doesn’t work. Has never worked actually for me. Installed it on Wordpress website correctly and it displays “No data stored in database” every time.
Does this capture keystrokes or can this be turned off? When a shopper is doing a checkout, any way to avoid capturing the input of personal information?
Yes, you can disable specific input of being tracked by adding the noRecord CSS class to the element. Also, by default, password inputs are not recorded.
So, something like this: <input type=”text” class=”noRecord” />
so i installed and activated the wordpress plugin, i do not see the “Click Run auto setup” i have your plugin in my dashboard when i clik it redirects me to a page where i nead to login but dont have login details?
Auto-setup has to be run after logging in.
See here login details: https://docs.usertrack.net/basic-usage.html#21-accesing-the-interface
I installed the plugin, and logged in. I’ve setup the script to track my pages. However, when i visit the website, it still says “no active users” or users-online: 0?
I’ve already checked that the script is included in the pages i want to track, but it’s not tracking?
When i login, and click the “Run auto setup.” nothing happens, it only refreshes the page, and redirect me back to the userTrack dashboard?
Can you please send the url of your website at firstname.lastname@example.org ?
- removed -
I have sent you an email with all details.
Hi Tips4design Team,
I have two questions:
a) I’ve bought and downloaded the PHP-Script by accident. I know the refund policy, but maybe there can be an exception, since I haven’t any use for the Script.
b) I can’t get the wordpress plugin running. The Usertrack-Interface states: “There seems to be no data stored in the database, Tracking 0 domain, 0 visitors.” Changing the path under settings reverts itself to the old path. Also I think the path is ok. The url point to a Wordpress Installation in a subdirectory. New users can be added, but are not shown in the list.
Thanks for your help.
If you send both the purchase codes and issue a refund for one of them I will retund the PHP version.
Can you send me the URL of your WordPress site?
Please send all the requested info at email@example.com
Hi Tips4design Team, sorry for contacting again. b) seems to works now.
Hi Christian, thanks for the fast reply.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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