tips4design

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126 comments found.

Hi

Just purchased and installed, followed the instructions and selected the pages I want, clicked save then usertrack>>usertrack and I get the sites 404 page.

What have I missed please?

Andy.

Hi – thanks for the quick reply: 2 sites are running the brand new WP4.8 and they don’t work, one that hasn’t been upgraded runs fine….

Thanks for the report, I am currently working on a very big update and didn’t have time to check the new WP version, will do after I release userTrack 2.2.0 (which includes 70% less storage usage, no jQuery dependency for tracking, reduced network usage and much more).

I will update my WP to 4.8 and see what’s the problem.

Hello Andy,

I upgrade to WP 4.8 and it works as expected, it might be an issue with your .htaccess configuration.

Please send me an e-mail with your URL at support@tips4design.com

Regards,
Cristy

Does this plugin show the user ID if a logged in user is visiting the site?

Hello,

Depends on what user ID is in your case. The script can’t know what the user ID is, but what you can do is automaticallly add a tag to the user like “userid_1234” using JavaScript. For this you have to be able to get the userID in JavaScript and call the UST.addTag() function.

Regards,
Cristy

Hey, pre-sale question. Speed and proper optimization is of critical importance to me. Is this plugin on par with stuff like hotjar, etc. (in terms of not slowing down the website)? Thank you

Hello,

Depends on whether you host userTrack on the same server or not. Anyway, the tracking should be more optimized than hotjar as the tracking is not as complex as the one done by hotjar. That being said, the impact of userTrack on your site performance should be very low (unnoticable) even if you host userTrack on the same server.

Regards,
Cristy

cfixy

cfixy Purchased

I’m afraid I cannot get this to work for the life of me – basically keep getting js errors all around (when I try to access the heatmap it just staggers there).

I’ve sent a support request email from daniel@fondadigital.com

Thank you

Hello Daniel,

I have responded to your e-mail.

Have a nice day!
Cristian

Hello support, I have a multisite with one primary domain. e.g. (site1.mysite.com, site2.mysite.com, site3.mysite.com etc) Should this be activated on the main mysite.com only with tracker.js installed on each separate subdomain or should you activate it ‘network wide’ which would in theory allow each subsite have its own recordings with the primary domain recording across domains (so to say)? Looking forward to playing with this. Thanks!!!

Hello,

If I recall correctly only the tracker.js file needs write permissions enabled.

Regards,
Cristy

So where would I install it? Do you have detailed instructions on this configuration? I’d really like to try this against another system that I’m not happy with

Hello,

You have detailed installed instructions here: https://docs.usertrack.net/installation.html

Let me know if anything is unclear.

Regards,
Cristy

dkgjen123

dkgjen123 Purchased

The plugin doesn’t seem to work. It is just saying “Retrieving data…” all the time but nothing happens.

Here is a screenshot: http://prntscr.com/fxyeph

Hello,

Please update to the latest version first.

Regarda,
Cristy

dkgjen123

dkgjen123 Purchased

Hi there. Ok I just updated it and nothing happens. All I see is this: http://prntscr.com/fy1hr4 – it just says loading and nothing is appearing.

Make sure that all files have been updated, clear your cache and refresh several times. Make sure you are using Google Chrome. Also, check your console for errors.

PS: Your support period has long expired, I normally shouldn’t offer support if your support period is not valid.

Regards,
Cristy

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