356 Reviews

for Customer Support

I highly recommend this product to everyone! Works great, and support is top notch!

for Documentation Quality

I just wanted the idea portion and submission form for users to submit ideas.

Shortcode [usernoise] for the form only doesn't work.

I also don't want the popup on every page of my products and I have 500+ products. I'm not putting in a shortcode into every page to turn it off.

Nice looks but poor documentation.

karevn

Author response

Hello! [usernoise] shortcode was discontinued some time ago. You can attach Usernoise v4 link to some menu item, and have it work very close to what [usernoise] did.

Also, you can disable Usernoise globally and have it enabled on certain pages by using [show_usernoise_button] shortcode.

Thank you, I hope you'll change your mind, because I believe the problems you faced with don't do this plugin 1-star :)

for Design Quality

Customer support is also top notch. New v5 allowed users to upload files and login and I just wanted no login option or file upload to display if I wanted. He said it was a good idea and would get on it for the next release. Guess what? The next release it was there as an option! Wonderful plugin

If all plugins were this intuitive.

★★★★★ Clean code
★★★★★ Plug and Play
★★★★★ Pre Sales Support
★★★★★ Post Sales Support

⫷ IC ⫸

for Feature Availability

Just bought Pro. Very very very disappointed. Key features of free version disappeared! I can't find any documentation, support link doesn't work. A terrible waste of money.

for Design Quality

Well designed, doesn't conflict with any of the 100+ plugins I have installed over 3 sites, would recommend to anyone looking for this type of feedback form.

for Customizability

The coder seems nice enough and responds fairly quickly to messages, but this plug-in needs more work. First off, the code needs some basic clean-up. For example, coder needs to separate the free version and the pro version. When someone installs the pro version, the free version should be replaced. Period. Secondly, the feature list and ability to customize is pretty weak. What's the use of having categories, for example, if they don't actually do anything? Hope the next update brings in some big changes. For now, I'm going to uninstall it and had back to bbPress.

karevn

Author response

Hello! "Free + Pro" configuration was a mistake, which was fixed with 4.x release, so I believe that lesson was learned some months ago. Can you please name specific customisations you're missing so bad to set it only 2 points? I'm constantly looking for a feedback to be able to improve this plugin, so will be happy to hear your input. You can send it with a private message from my profile page.
P.S. I would not call it "bbpress-replacement" - they're designed to solve completely different tasks, and Usernoise was never meant to be a forum engine.
Thanks!

for Design Quality

A very well done plugin with great attention to details. My favorite feature is how it detect's current user's name and email and auto populates the form. Highly recommended.

karevn

Author response

Thanks for your kind words. Feel free to contact me if you'll have any questions regarding this plugin.

for Customizability

I love the functionality of the 3.x plug-in, but am disappointed in the loss of customizability options in the 4.0x version.

I'm left running an obsolete version to get the functionality I want and worry that a future WordPress update will break the code and the version of the plugin I use won't be updated.

karevn

Author response

Please contact me and describe the options you're missing in 4.x release - I'm looking for a feedback on this area and will really appreciate any input. The development of 3.x will not be continued as there were some by-design usability flaws those were fixed in 4.x. Taking in account the way WordPress evolves - I don't expect 3.x code to break in an observable timespan, as WP is very conservative and in last 8 years there were no breaking changes those would affect Usernoise. Also, if there will be real demand for 3.x to work in WP, say, 6.x - I'll obviously make some more releases (but still no active development).

That said, I really hope you'll change your mind about the rating you set.
Thanks!

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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