hi any way to use screenshot on a iframe? I got this message SecurityError (DOM Exception 18): The operation is insecure.
Hello! Sorry, it’s impossible due to browser archtecture. This plugin’s “screenshot” feature does not save true “screenshots”, but creates a rendered DOM reproduction of the page, which is affected by browser security restrictions. Unfortunately, it’s the best way possible.
The plugin looks great! Except it doesn’t work. When I click “Submit,” nothing happens.
To be clear, this only happens when I have all the check boxes unchecked (https://www.dropbox.com/s/exc263xg91rvf2f/Screenshot%202016-12-26%2018.24.00.png?dl=0). If I check one of them, then it submits properly.
Hello! It was a bug in one of the versions published. Please drop me a private message to get the latest release or wait a couple of days for an updated 5.x version.
Hi, the plugin looks great! But the types of feedback were not displayed although in the settings it is selected. I doesn´t can set icons on the feedback types. It doesn´t save that. I hope you can help me!
Hello! Can you please drop me your site details so I could take a closer look and help you?
Hi, sorry i have two questions:
1) How i could change the “heart” image with a custom image in the “feedback list”?
2) Are you sure that notification works right? I mean, in my wp site, mail function works, i already selected to send notification to admin for new feedback but i didn’t received any notification.
3) How should be possible to edit notification? Are notification compatible with wpml?
1. You can only do that with a decent custom coding. There’s no shortcut.
2. I am not sure as they may be affected by your web and mail server configurations, so are a bit “fragile”. First of all – please make sure email delivery works on your WordPress installation.
Yes as i said email delivery works fine thanks
I can take a closer look if you’ll renew your support period, but can’t guarantee I’ll fix it – it still may be down to the server or mail account config.
Can you insert embed in and email to collect feedback that way? I do not mean juist a link to a website but actually respond from within the email?
Hello! I am not sure I understand the question. All the feedback gathered by Usernoise Pro is stored in the database, and you’ll receive notifications upon each feedback allowing you to view it and answer from email.
It may be the wrong tool or the wrong way about it . I want to place a feedback form within emails I send out. I understand I could link to a page form my email. I want to place a form in the email and be able to send from the email is that possible? In a perfect world it would coordinate withe the feedback online
Got it. It’s impossible.
I tried the free version, it worked well so I would like to buy the pro version.
It’s very beautiful but even if I translated all the words (live only), it’s still in english.
Could you help me fix this ?
Thank you very much !
Please @karevn delete this comment if you could. I didn’t realize the support is on the comments page !
Hello! Please refer to FAQ – it contains an answer for translations. I can also help you with technical aspects if you want, and would appreciate if you provide an updated translation back to include it into the main release.
Hi, Can I just add this plugin into the specific page ? I don’t want this feedback modal display in all of my pages. tnx!
When choosing Feedback type, I am unable to select the first alternative unless I select the second or third option first. After I have done that I am able to select the first alternative again.
Hello! What specific version do you have?
I tried to translate your plugin but the translation doesn’t appear on the live site.
Please help me I sent you an email 4 days before and I didn’t receive any answer.
Hello! I did not receive that email for some reason. Can you please describe the steps you used to translate? People (including myself) often forget to compile .po files to .mo, so the translation is not updated. Or the site can just cache HTML and your changes are applied with a huge delay.
I used Loco Translate, it works well for all my plugins. But I tried with poedit too, I can see the po and the mo are well compiled, at the same date, but the plugin is still in english. With the free version of your plugin the french version appears (but I tried to update a word because their were a mistake “avi” -> “avis” and my update doesn’t appears too)
Free version is VERY different from the current Pro (Pro is 2 major redesigns ahead), so translations may be outdated. As far as I remember – Loco Translate cannot re-scan sources for translation placeholders, that’s why I recommend CodeStyling.
Anyway, it’s just a guessing game without seeing the site admin. You can send me your .po file so I’ll make sure it compiles and is handled correctly, or you can drop me your site admin details and I’ll take a closer look for you.
how can i display on a specific page ? after i bought this i can not figure out how …. please help
Hello! Please refer to this FAQ: https://codecanyon.net/item/usernoise-pro-modal-feedback-contact-form/1420436/faqs/15622
is the usernoise pro support wordpress 4.7.1? I tried the free one show only background with dark transparent after click the icon. is this issue from theme I used or kind of not support problem?
Sure, latest Pro version is compatible to WordPress 4.7.1.
Does the login works with the wordpress account? can you post your feedback with your normal user data?
Hello! If user is logged in – the feedback record contains all user data.
That’s really nice! It is posible to show all the visitors that there’s new feedback? will a notification number or something like that
There’s no built-in feature like this now. What is the use case for this feature?
That’s a pitty. You have a really powerfull tool and you could use it as a mini-forum or a question&answer place with an easy acces. If you set notifications (like a count number) with the new messages would be awesome. You could make a lot of money. For feedback is usefull too, at least to let other users to give their opinion in the new topics.
It’s “out of scope” for this plugin, so you can use it as the basis for your custom work, or … drop me a message describing your needs and I’ll use it as the basis for my next product – I’m considering designing something like a mini-forum/chat.
Hi Karevn, thanks for answering
It just need a notification icon to now when there’s new content (feedback, post or whatever the admin wants). With that it could be have so many uses!
If it’s just a notification icon – you’ll be able to easily add it yourself, it’s just one <span /> tag
But speaking seriously – I’ll add it to my “maybe” todo list.
I mean a notification system, as you can imagine haha
Thank you, that would be awesome!
I love your plugin. But, I have a question regarding sending feedback email to users. I was wondering why the email which is sent to user is firstname.lastname@example.org while I changed it to email@example.com? I want to know why is wordpress@?
Hello! I think you mean “Admin email for notifications” setting from “Notifications” settings tab. This option tells Usernoise where to send notifications when a new feedback is posted by user. And “from” email for notifications sent to users is controlled by WordPress’s global settings (and is firstname.lastname@example.org by default).
I already changed my email for notifications (Admin), but how to change wordpress email? and you said notifications sent to users is controlled by WordPress’s global settings, how can I change this setting? I don’t want my user know I am using the wordpress for my website.
I look forward to hearing from you.
It’s a generic WordPress problem. Basically, there’s no “out of the shelf” way to do that. You can change it by using my other plugin Advanced Email Delivery or by following this guide: https://www.daretothink.co.uk/change-default-wordpress-email-address/
Hi! Looks like a great plugin, and the only one properly doing what it’s asked for!
Before buying it I want to make sure of some things :
Hello! Site admins receive notifications on new feedback – to be able to respond.
Users are only notified on comments posted to their feedback, but not on status change (but I’ll put this idea into my “maybe” todo list – it’s a decent idea).
You don’t need to enter your email to vote. The voting system was not designed to be fraud-proof, as there’s usually no strong motivation for users to try to cheat it.
Thanks for the answers!
Just for clarification, I wanted to know if they had to input their email addresses not for fraud-check, but to tell a user when an idea he voted for has been completed for example! (I plan on using it to track suggestions for a program, so it would be interesting to tell users when a feature they wanted has been implemented)
But maybe I can manage without that, not a big deal…
Anyway, keep up the good work
Got it. “Correct” implementation of this feature leads us to the need to force users to sign up for the site somehow (just to limit “unintended” spam). I’ll consider adding this, but no promises for now.
I have version 4.7.1 of Usernoise Pro installed. Is this version compatible with the newest WP update (4.7.1 on January 11)? Are there any known issues?
Yes, all my plugins are always compatible to latest WP versions.
Here by default the first screen is where we have the add description and take screen shot, then on clicking next i get the ability to add name, email, select option from dropdown.. etc.. I wish to switch the order of these to screen. First the name, email and other things are entered and then on cliking next i get the screen where i enter the feedback and screenshot. How to do that..
Usernoise is not designed to do that, sorry. It was designed the way it is because of usability reasons – user usually want to express their opinions without filling in “boring” details, that’s why the text comes first. Of course, I’ll change my mind if there will be more requests like yours.
Before purchase, I have question . I want to install you wordpress plugin in subdirectory https://domain.com/wp/ then I want to add “Feedback” button to subdomain of this domain : https://app.domain.com ..
Is it possible or no ?
Hello! Usernoise does not support cross-domain installations currently. You can install it into app.domain.com/wp though (if your server can do that).
I already changed my email for notifications (Admin), but how to change wordpress email? and you said notifications sent to users is controlled by WordPress’s global settings, how can I change this setting? I don’t want my user know I am using the wordpress for my website. I was wondering why the email which is sent to user is email@example.com?
You need to do some custom coding or use my other plugin “Advanced email delivery” that can do this WP tweak for you.
You can also read more on this here: http://www.wpbeginner.com/plugins/how-to-change-sender-name-in-outgoing-wordpress-email/
Hi – interested in, had questions:
1. Log in feature isn’t working on demo – can we force people to log in?
2. After leaving a comment, can someone click the user and it will go to their profile?
3. Can this be a full-page plugin, not just pop-out?
4. Can you control questions on flip-around where it is “email name, etc”
1. It does work, but there’s no “public demo” account for now.
2. Nice point, I’ll add this feature for comments added by registered users.
3. It becomes full-page on mobile devices. On wide screens – it’s just a slide for now. I’ll re-think it, maybe.
4. You can disable some of them. Having some simple “form builder” is in my todo.
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