This author's response time can be up to 5 business days.
Having security issues with Ubernoise on my site, see here:
Also having issues with the email and name fields as they won’t accept text. Please let me know how I can fix these issues!
Hello! The link shows 404. I can take a closer look at the issue if you’l give me site URL.
Hello! Is it possible to get new request directly in Slack and answering from there? instead of emails
Nice idea, but it’s impossible for now.
Hello again! Do you have also an inline submit form? instead of the slide-out or popup? thanks
Hello! No, it is not supported, but as it’s on high demand – I’ll add it some day.
I love your usernoise plugin and installed it in Wordpress. Now I need an additional field (drop down list) with 2 items.
Can I hire you for modifikations?
All the best,
Hello! I don’t do custom development, sorry.
Hi, the latest version looks very good. We bought it and are using it on our documentation website that is still under construction: docs.iraiser.eu. Even though it worked perfectly fine with the previous version, 5.2 is not. Every time we post something we get “Unexpected end of JSON input”. Moreover, the feedbacks are notified in the back-end (we know how many were posted) but yet we can’t find them in the feedback list (whatever the language). Is that something you already ran into?
Please use an account used to purchase Usernoise license for submitting support requests. Thanks.
When using version 5 or 4 from the plugin, I remarked that when pressing the heart button, it doesn’t shows immediately that it is pressed. Only after reloading, you can see that you have voted. This happens also in your demo so it is nothing site specific. I think this is confusing for users.
Hello! You probably have an outdated version. Please re-download a new one.
In Firefox, I consistently get the following error, no matter what page of the website I am on: “Loading Usernoise failed: TypeError: NetworkError when attempting to fetch resource.” I am going to have to disable the plugin until I get some help from you, which is very upsetting as we were using it for a tool to collect votes on a current campaign. Please help1
Hello! It looks like a misconfigured HTTPS protocol. Can you please tell your site URL or send me full site details via a private message from my profile page?
List of shortcodes is not appearing for me in “add post”. Can you send me a list of them?
Can I show directly in the page the feedback submit form? Or it has to appear always after pressing a button?
Hello! I described shortcodes available at the product description page.
The on-page form is not available in version 5. But I’m going to put it back in version 6.
Okay thank you!
I read that is not possible to revoke votes. Is there a ETA to implement this? I think this is very important. And add a limit of votes like UserVoice should be great.
For now voting is implemented as a low-importance feature with some simplifications. Can you please describe an use-case where reliable voting system is important?
Really I found this plugin searching something like UserVoice. I would like to have that and a limit vote number like them. I suppose you know that platform
There is a bug when wordpress hour is not UTC+0. It is adding 2 hours in comments, etc. because I was using UTC2.
Confirmed, thanks for reporting. I’ll fix it today.
In mobile version there are some BIG problems.
First and very very important: Chrome and chromium web browsers (Brave for example) are not working, error: Loading Usernoise failed: TypeError: Failed to fetch. This is happening in Android and iPhone. Safari works fine.
Second: the autozoom when press some texts or buttons is awful and unconfortable.
Can you please tell the site URL so I could see the problem?
I sent you an email and I added to Facebook, reply me in some place and I will say my website.
User names are not appearing in comments. Only appear the avatar and the date.
Thanks for reporting, fixed. Yuou can drop me a private message (so I could send an update) or wait for generally available update.
Hi there, just bought the plugin and love it!
But I have a problem in the comment-section. The username and avatar of the comment author are not showing up. When I switch to Version usernoise-3.7.20 of the plugin, username + avatar show up. But after switching to usernoise-5.2.4, the info is gone.
Could you please assist?
Hello! Please send me your site details via private messages from my profile page – I’ll take a closer look.
Thanks, login details already sent 5 days ago via private Message. Please have a look and get in touch if you can solve the problem! Best, Martin
I am sorry, missed them. Anyway, the problem is fixed a few minutes ago, sending you an update.
I want to create a simple feedback form on my website. I just purchased a regular licence for usernoise in order to do so. Purchase key f19949d2-be6e-4a31-8275-cbc285c908e1. I am lost as to what to do next. I have downloaded the zip files and I am now stuck. I am not website savvy so please help me to create this form as I am very lost.
Waiting on your prompt respone. Please email me your response at email@example.com.
Hello! Please follow the instructions from the product description page. Most probably you need to follow version 5 instructions.
Loading Usernoise failed: TypeError: Failed to fetch
Hello, I posted a question almost two weeks ago, and i have not seen a response. Other people have asked the same question, I am getting a “Loading Usernoise failed: TypeError: Failed to fetch” error.
If you have answered me, I apologize; but i have had to deactivate this plugin, which I think would be very nice, but so far the support has been poor enough for me to recommend against using this plugin.
Hello! Do you still experience this problem?
I get the “Loading Usernoise failed” Failure consistently. In Safari the full error is “Loading Usernoise failed: TypeError: Type error” in Firefox it’s “Loading Usernoise failed: TypeError: NetworkError when attempting to fetch resource.”. I’m not sure when it happens, but it happens all the time on Author-Pages like http://sozialmarketing.de/author/pluralog/ Best wishes
Hello! It’s due to incorrect HTTPs protorol configuration – the page itself is loaded with HTTP, while some of the resources are loaded with HTTPS and prohibited by CORS setup. I see Usernoise is uninstalled now, but if you’ll open Chrome debugger console – you’ll see those CORS errors anyway. After fixing that – Usernoise will start working without an additional setup.
Thank you! I forced SSL (wrong ) and now it seems to work.
I have tried to contact you on many occasions regarding Usernoise. It keeps saying “Failed to Fetch”. Many people have asked about this. ARe you supporting this plugin>?
Please post here or send using private messages your site URL. Login credentials would be helpful too. I’ll take a closer look at the issue. For now it looks like a misconfigured HTTPs protocol or debug output in admin-ajax.php file.
re: Hello! It’s due to incorrect HTTPs protorol configuration – the page itself is loaded with HTTP, while some of the resources are loaded with HTTPS and prohibited by CORS setup. I see Usernoise is uninstalled now, but if you’ll open Chrome debugger console – you’ll see those CORS errors anyway. After fixing that – Usernoise will start working without an additional setup.
Could you please specify exactly what needs to be changed or could you update it in your plugin, as I don’t know how to change these things
You can find it in FAQ: https://codecanyon.net/item/usernoise-pro-modal-feedback-contact-form/1420436/faqs/30518
Unfortunately, this can’t be fixed at the plugin side.
I did add easy https redirection with the settings that you suggested. As i edit my site, i still get many user fetch errors. If this only occurs on my own computer when I am editing, that’s better, but is this occurring on other users sites? There must be a way for you to help with this, as there are many people saying this….
Hmm. I have one interesting idea. Can you please drop me your site details via a private message from my profile page?
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