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1. You say screenshots not possible in the standalone version. Your demo of the standalone version shows option to Take Screenshot. Which is it?
2. You say: No, and I am not planning to release a standalone version. But, you can install a WordPress copy “sideways” and use Usernoise Pro WP version on your main site (they should be on exactly the same domain).
Not following. Can the WP version be installed on a non-WP site. We use WP, but only as blog. The feedback would be used on non-WP pages (main site).
I just purchased this and am getting an Internal Server Error. This is on an internal server for an Intranet website.
Screenshot of error: http://imgur.com/a/GyEcR
When I try to take a screenshot, that doesn’t work.
Can you help me French Fan
Hello! I can take a look at the problem if you’ll tell your site URL, but as told at the product description page – the support for this feature is not guaranteed. Thanks.
I will send you an email
hi I having internal server error message when i am trying to use usernoise feedback form. and also screen shot option is not working
Hello! Please tell your site URL so I could take a look to help you. Please also note, that screenshot option is provided without support (I’ll try to help you though, but can’t promise I’ll be able to make it work for you).
Screenshots not working for me either… just spins forever… also I don’t see the html2canvas js code anywhere in the zip or codebase… should there be a writable directory somewhere to hold the screenshot (assuming it is actually taking one) – no errors to debug…but other than this, it works fine. I am adding code to save the submissions to a table in my DB… that should be in your next update… it is such a simple thing… who wants to review hundreds of emails…
Hello! Please tell your site URL – I’ll take a look. Please also note, that “screenshot” feature comes with no guaranteed support – it’s stated at the product description page. It’s because html2canvas library is not 100% stable and I can’t provide a full support for it – it’s decently complex. Anyway, I can take a look at the issue if you’ll tell your site URL.
hello, can you put the button down?
Hello! Button position is configurable – it can stick to any side of the screen.
hello, I uploaded the folder on my site … I copied the file addle.html onto the file where I want to see the script, but I can not see the button … can I get help? sorry but i’m not very good at php
I managed to make the button appear but I can not send the mail
hello, now i can see the button but i am sending error …. i use gmail
I use the button on a page of my site … can you put it down on the page? (I now see it so www.cambioturno.it/a.png
$config[‘email.smtp.enable’] = false;
I entered false here and now send mail … but I can not see any other messages … can I see them?
Hello! If SMTP mode is turned off – it means all the messages will be sent using your server’s local mail system (which is not set up correctly in most cases). So messages go nowhere most probably. So, I recommend to enable SMTP unless you 100% know what you’re doing. Then, I can take a closer look.
I have activated but now I can not send any mail … error: Internal Server Error
Can you please enable php error reporting so I could see what error happens?
sorry but i did not understand … i am from this error: Error sending feedback
error: Internal Server Error
Yes. It tells the error did happen, but does not tell what specific kind of errors and other details, because PHP error reporting is disabled. You can learn more here: http://php.net/manual/en/function.error-reporting.php If you don’t know how to do that – it’s best to contact your hosting company support to figure it out (as it depends on the specific server’s setup).
[12-Nov-2017 08:25:30 GMT] PHP Fatal error:
Uncaught Error: Class ‘SMTP’ not found in
PHPMailer->smtpSend(‘Date: Sun, 12 N…’, ‘A new q
It’s really weird. Please try to re-upload Usernoise as it looks like some code was changed there. Or you can drop me your site details including FTP credentials and I can take a closer look myself. I am always extremely careful working with client’s sites.
thank you I have sent you an email with credentials
I am not able to take a screenshot in the standalone version. When clicked on screenshot the screen says “Taking screenshot” and it stays there for ever. And also I am not finding the “html2canvas” folder in the download provided.
Can you help me on that.
Why are you selling something that doesn’t work ? one side you have a PHP version but again you say that wont work .. why sell something that wont work …and poor response to support request also . its been more then a day but no response ..
Hello! This product’s description has a paragraph telling this feature is not guaranteed to work and may not be supported. It is not a pleasant thing to say, but there’s a serious technical reason for that, which is out of my control. You can read more on this issue here: https://codecanyon.net/item/usernoise-modal-contact-feedback-form/3461759/faqs/30901
I have the same problem with Screenshot – is there a update ?
Hi I’m trying to get this to work with elastic email. They have a smtp service but it doesnt work. Can you help? these are my config settings:
$config = array();
// It is recommended to stick to default Gmail configuration.
// Just put your gmail account address and password to the fields below – and it will work in 99%.
// Don’t forget to log into Gmail from your browser and confirm an authentication attempt!
$config[‘email.to’] = myemail’; //Email address you want notifications to be sent to.
$config[‘email.smtp.password’] = ‘mypassword’; // Your email password.
// You want these nitty gritty delivery options? We got them.
$config[‘email.from’] = $config[‘email.to’]; // Default to the same email. You can change it if you want.
$config[‘email.from.name’] = ‘support’; // Human readable FROM name.
$config[‘email.subject’] = ‘A support question was submitted’; // Notification email subject.
$config[‘email.smtp.enable’] = true; // Use PHP mail() function by default. Please note that SMTP delivery works MUCH better usually.
$config[‘email.smtp.host’] = ‘smtp25.elasticemail.com’; // Default to Gmail.
$config[‘email.smtp.secure’] = null; // Allowed values are null, ‘ssl’ and ‘tls’. SSL is best for Gmail.
$config[‘email.smtp.port’] = ‘25’; //SSL SMTP port. 25 for non-secure connections, 465 for SSL connections, 589 for TLS connections.
$config[‘email.smtp.auth’] = true; // Almost all email servers require authentication nowadays. Gmail does.
$config[‘email.smtp.login’] = $config[‘email.to’]; //Please enter your SMTP login here. It is equal to email usually. Defaults your email.
$config[‘timezone’] = “GMT”; //requred for sending outgoing emails.
The form just says error
error log says:
[14-Dec-2017 14:30:02 GMT] PHP Fatal error: Uncaught Error: Class ‘SMTP’ not found in /path/usernoise/vendor/phpmailer/class.phpmailer.php:1520
#0 /path/usernoise/vendor/phpmailer/class.phpmailer.php(1603): PHPMailer->getSMTPInstance()
#1 /path/usernoise/vendor/phpmailer/class.phpmailer.php(1540): PHPMailer->smtpConnect(Array)
#2 /path/usernoise/vendor/phpmailer/class.phpmailer.php(1335): PHPMailer->smtpSend(‘Date: Thu, 14 D…’, ‘A new idea has …’)
#3 /path/usernoise/vendor/phpmailer/class.phpmailer.php(1213): PHPMailer->postSend()
#4 /path/usernoise/send.php(87): PHPMailer->send()
thrown in /path/usernoise/vendor/phpmailer/class.phpmailer.php on line 1520
I havent edited the files, only included the addme.html code and edited the config.php
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