I do not have a lot of overseas sales but I got the first one today since installing your plugin. The customer was offered First Class Mail International Large Envelope as a default, and charged the US rate, rather than the international rate. I went out to the USPS site and could not find anythinhg called First Class Mail International Large Envelope, yet you have it as an option under International First Class.
It charged my customer the USA First Class Rate, which was $10+ LESS than the cheapest First Class rates to the European Union. I had to cancel the sale.
I looked at the Most Recent Request and the First Class Mail International Large Envelope was listed there as if the Post Office itself had processed all the parameters and offered that as the cheapest rate. If the Post Office doesn’t have such a rate in the first place, how could the Most Recent Request window show it? How is your software getting the info displayed in Most Recent Request?
I have since unchecked the First Class Mail International Large Envelope but I believe you need to remove that option entirely.
Thanks for letting us know. If this service is not commonly found, we can remove the option (It may have been recently removed by USPS from their retail site). It is a valid service name for the USPS Web Tools api, so it may be available for commercial mailing. We will take a look. Thanks and hope everything goes well from now on with your website. All the best!
I was using commercial mailing. And I searched the USPS site and didn’t find any mention of it.
in regard to international shipping. i am able to get
“Priority Mail International:” option to show on cart.
but i only want ” Priority Mail International Padded Flat Rate Envelope”
please let me know what combination of selections do i have to make?
in fact on domestic also i am Unable to get priority padded envelope! why is it i am able to get some results but not padded?
Thanks for using our plugin. The padded flat rate envelope may have a more restrictive size. Also, the First Class package service name was recently updating because of a change with USPS. If you have the most recent version of this plugin (1.3.4), it will be fine. The services are restricted by size/dimensions to fit inside the services. So try unselecting “Enable Boxes”, as they may be making it too large to fit. Hope that helps!
Hi, I can’t get First Class Package Service to appear as an option in the cart, even with very small items (only a few grams). I am logging the requests and the API is only returning Priority Mail.
The items specs are:
0.06kg (Actual 0.01kg) 5cm x 8cm x 2cm
Service: USPS Priority Mail (USPS.D.PM.1)
Hope you can help!
Thanks for using our plugin. What units do you have Woocommerce set to? The First Class package service name was recently updating because of a change with USPS. If you have the most recent version of this plugin (1.3.4), it will be fine. The services are restricted by size/dimensions to fit inside the services. So try disabling boxes, as they may be making it too large to fit. Hope that helps!
Hi. Thanks for getting back to me.
I had Woocommerce set to kg as the unit but changed to lb to test.
I am running 1.3.4.
I do not have boxes enabled at all and tried different weight calculation modes. The test item is tiny, it will definitely be eligible for this shipping class.
Thanks! When you change the units setting, it doesn’t change any of the values on the product weights, so just make sure they are the correct values for lbs/inches. All the best!
I am aware. I changed all the values on the product. They are correct.
I should add that all other USPS methods I have turned on are working. Only First Class Package Service does not work.
We’re looking in to this, but haven’t been able to reproduce an issue. I’ll get back to you if we have any updates to see what might be the problem. All the best.
Thanks for using our plugin. The issue with USPS First-Class Package Service turns out to be a price increase and change of the service that USPS made in September. You can read about the annoucement and changes to the USPS First Class Package service. The First Class Package service has been renamed to First Class Package – Retail. USPS has indicated that if you want the previous rates, you will need to use their Commercial rates. You can switch to using Commercial instead of Retail rates using our plugin by simply choosing “Commercial/Contract Customer” in this plugin’s settings. This will provide all the rates using the USPS Commercial rates. So in the end, this issue is not a technical problem but rather caused by a change and price increase that USPS has made recently. All the best.
My client has Purchased the Plugin and i installed it on site https://www.apachepokerchips.com
International shipping for Parcel is working fine. but not for the order more than .50kg. Right now i activated diff plugin to show the international shipping. But please check the issue as is not showing for your plugin and don’t want to use different plugin to show international shipping.
Thanks for using our plugin. Which services (ie. Priority) did you have enabled for the International shipping? When you say it didn’t work, do you mean that the rates were incorrect, or that it just did not provide a rate? Thanks and all the best.
on Frontend: it is not providing shipping rates
The Woocommerce Shipping Zones might need to be updated. Check to see what zone would include the International destinations (It might be the default zone that includes everything not in a zone). Make sure that you’ve added “US Postal Service” shipping method to all the zones that it should be displaying rates for. This is the most common reason that rates do not show up for a subset of destinations. All the best.
I just purchased your plugin and I’m having difficulty getting it to work. I’ve added it to the shipping zones and selected every shipping option. My credentials validate with some rates for various methods and appear accurate. My problem is the cart always shows no shipping method available, and the logging shows no recent requests even after recalculating shipping from the cart.
Any help would be appreciated.
It appears to have been using a shipping zone that I didn’t configure. Once I deleted this zone, all is working now. Thanks
That is great to hear! Glad it is all working. All the best!
I’m having the same problem that SuperVillain above has noted. I’ve tried everything and cannot get USPS Package Service to appear with the shipping options displayed on the shopping cart. USPS Package Service – Retail appears just fine but that service charges a higher price. I sell CD’s. One CD (5 oz.) and two CDs (8 oz.) should fall within the First Class Package rate of $2.77. You’ve indicated to SuperVillain that you’re looking into the issue. What’s preventing this particular service from appearing when all the others seem to work just fine?
Thanks for using our plugin. The issue with USPS First-Class Package Service turns out to be a price increase and change of the service that USPS made in September. You can read about the annoucement and changes to the USPS First Class Package service. The First Class Package service has been renamed to First Class Package – Retail. USPS has indicated that if you want the previous rates, you will need to use their Commercial rates. You can switch to using Commercial instead of Retail rates using our plugin by simply choosing “Commercial/Contract Customer” in this plugin’s settings. This will provide all the rates using the USPS Commercial rates. So in the end, this issue is not a technical problem but rather caused by a change and price increase that USPS has made recently. Hope that helps!
I’ve found this plugin to be very easy to set up and definitely appreciate the time saved by purchasing it. But I have one question – when added to the shipping area as an option to pay I only see all options by USPS available for shipping due to items in shopping cart. The title I set “USPS” doesn’t show up. Is it possible to have the title “USPS” only showing but if selected all shipping options under USPS show ?
This would probably require some customization to the UI for Woocommerce. This plugin just adds the available shipping services (which you can customize the label in the plugin settings). But if you’d like to group them together under a “USPS” option, that would require some customization to the theme/display of the shipping options. Hope that helps point you in the right direction. All the best.
Hi. In “Shipping Class Rules” of the Shipping Rates/Boxes tab, I created a rule that my Books can only use Media Mail. But when I select products from my store that are not Books, Media Mail still shows up as a shipping option on my checkout page. Am I not using the Shipping Class Rules correctly? Thanks.
You’ll need to create a second rule that includes all the other products and then select all the services that they can use, specifically not including the “Media Mail” service. Then it will exclude Media Mail from them. Best Regards.
Hello. I have activated and authorized the app through USPS. I went to an order and there is no “Order Shipping Tracking” section to add a tracking number on an order details page..? How do I get a tracking number to my customer?
Thanks for using our plugin! Have you selected the “Enable tracking” option on this plugin’s settings page? Also, the Webservice API mode has to be set to live for tracking to work. Hope that helps!
Hi I just purchased this not realizing my designer purchase this in October. How do I request a refund? It’s been less than about 3 hours since I purchased it. I didn’t realize the plug in can do international shipping. Thank you.
Sure, no problem. Just request a refund for this duplicate purchase by using this form. All the best.
I am contacting you because I am currently setting up an online store and I am having some trouble with the shipping cost. Every time I add an item my shipping costs double. Is there a way to fix this? I appreciate your timely help. Thank you.
Thanks for using our plugin! This situation is usually caused by having “Ship Separately (Prepackaged)” selected on the Product. Just go to the Woocommerce product edit page and unselect the option “Ship Separately (Prepackaged)” in the “Shipping” tab. All the best!
That’s what I would have figured, but no where on the shipping tab does it have an option to ship separately, could it be anything else?
The checkbox is on the Product Edit page, under the shipping section. Are you able to find it? You might need to temporarily enable “Enable the option to mark products as Package Separately (Pre-packaged)” to see it. Also, have you made sure that you have the latest version of this plugin? (v1.6.5). All the best.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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