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You’ve taken a quick look at the list of things to try when no rates appear? Make sure you have enabled enough services (ie. Priority Mail, etc) so that some will match your customer cart. It could be something simple. I recommend enabling “Rates lookup logging” (in the Shipping Rates/Boxes tab) and then seeing the result of your cart in it. Hope that helps!

Again, I appreciate your help. Will you please refund my money as I have done everything you’ve mentioned. I did that BEFORE I contacted you the first time. Please, I am requesting a refund. It was my understanding that I could request a refund within 30 days of purchase, for any reason. I purchased this yesterday so I am well within the 30 days.

You can follow the instructions on this page to request a refund. It is done through Envato. All the best!

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