143 comments found.
I want to provide three membership tiers, Free, Member and Pro Member
These will be for a year unless they upgrade earlier. Will this plugin allow upgrades at anytime from one membership to the next?
Will it integrate with Ultimate member by placing WooCommerce account information in the Ultimate Member accounts page?
Hi GregW1, Sorry for my late reply, bit buzzy here. - Yes it will allow upgrades anytime. - Invoices are only showing in the WC Dashboard
Apparently Ultimate Member can be used with UM Switcher and Woocommerce. I need users to be able to complete a UM registration form and make a UMS enabled product payment via Woocommerce in one go. Failing payment will be resulted in the registration form being deleted. Are there any guides on how to achieve this?
Hi den1s, We’re sorry for the delay in our response. Failing payment will be resulted in the registration form being deleted. There’s no guide to achive this.
For support you can register via theme-dutch.com and ask help from our support-staf.
Hi, i want to create a memberships levels, 3 for example, everyone of them give users the ability to get free product per month, first plan give 3 free products per month and second level gives 5 free products and so, is that possible with this plugin?
Sorry for the late response, we missed this question. Each user can have only one subscription (level, 1, 2, or 3 etc) A user can re-new their subscription before expiration date and level up.
You can automatically send email reminders before (or after) the expiration date or time, so that users know their subscription is about to end. Then tehy can subscribe to a higher subscription level with more free products
I have paid support but I have a ticket on your system now for almost a week and there has been no reply? What is your time scale for replying to tickets?
I don’t know why this company offers technical support as an option as they don’t reply to support tickets.
I don’t think this company is still in business so be careful if you are buying support.
customers who have paid for support are of course helped with feedback. However, instructing us to login to the site and checking orders and settings of Ultimate Member, UMS and Cron is ‘not covered under this support option’ as troubleshooting and resolving might sometimes take up to several hours of work
Why don’t you reply to the ticket and say that? I believe your plugin is not working correctly and you refuse to log in and look at what I am reporting. If what I ask is outside the scope of support you just have to say it, don’t leave a ticket unanswered for weeks.
The ticket sitting on your system for more than a month is not asking about a cron job, it is as follows: Some customers chose to pay with BACS Payment, so when they paid the admin went in and marked the order as completed. She then manually went to users and changed her profile to Subscriber. We have Ultimate Member set to change users who buy this product as Subscribers. IF they have not paid they are customers. I ran the cron job but when I log to UM Switcher they are still showing as customer and the dates are not correct for the renewal? Event when we manually change them to a subscriber they seem to be reset to Customers?
I Need to add recurring with quantity subscriptions plans I want to create a recurring plan for a parent and they can add more than a kid in the same plan, and there is a calculator to show the price for each kid added, consider kid is added as a quantity in the check out, each kid will increase the price for that plan by one multiplied with the subscription fees, does it applicable with your plugin??
Hi MohamedBakry, UM switcher is not developed for “automatic” recurring subscriptions.
From UM-switcher you can have e-mail reminders sent to subscribers to renew their subscription themselves, before or after the subscription has expired.
I have renewed my support license, where do I raise a ticket? All I can see is a link to a public forum? I don’t want to put all the details on a public forum?
You can login (if youre already registered) on our website theme-dutch.com and raise a support ticket. Our support staff will help you from there.
Kind regards, Themedutch
yes I’m logged in but when I click on https://theme-dutch.com/login/?redirect_to=https%3A%2F%2Ftheme-dutch.com%2Fmy-tickets%2F I just get Welcome Back message and link to My Profile.
Hi Breda, You should be able to send a ticket. Just checked and see tickets other clients sent. The ticket system is working
I am trying in Chrome and Firefox and both the same: http://prntscr.com/1910bcj is there a way to send you a private message with my log in so you can try it?
Hi Breda, After you’ve logged in: go to the main menu HELPDESK and scroll to ‘Send ticket’
As per this screen shot I am logged in and there is no option for send ticket, just My tickets which just brings me to the profile page. http://prntscr.com/197xzsa
I have registered again with a different email address and it seems to be giving me the send ticket option now.
Hi, Can you ask your support team to look at my ticket? Its 5 days since i got a reply. thanks
I am worried about renewing my support subscription as the response from technical support is so slow and comments here don’t get answered for a long time.
Hi bredamcguigan, You had support for this item until 23/10/2019. That’s a long time ago
What is your response time now as i was waiting a long time for responses then and I put a comment up here 7 days ago and no response?
We’ve responded a minute ago
Support questions we answer through ticket-system
what is the usual response time?
Is it possible to set a BCC email on the subscription reminder emails that go to customers?
Yes, if it’s a valid e-mail
Where is the field to do this as there is none on the wordpress area that I can see?
Support questions we answer through ticket-system
UM Switcher update Version 3.4 is available via your account on Codecanyon
Download the latests version 3.4 – 4-05-2021 FIXED: End Date to Reminders Calculation Issue FIXED: Cronjob Bug FIXED: Roles, Reminders and Subscription Update FIXED: UM-shortcode and Predefined field bugs
Version 3.3 – 4-02-2021
FIXED: WooCommerce 4.9.2 compatibility issue
When will compatibility for WooCommerce 4.9.2 be rolled out?
Hi there, just asked developer to test it out and make an update if needed. But it will be this week. Did you experience any problems?
Hi, WooCommerce warned me that the plugin hadn’t been tested with the latest release so I left it un-updated and checked with you first.
Hi, I don’t think there will be an issue, but wait we will release an update asap.
Plugin conflict with 10Web Photo Gallery
When I activate Um-Switcher the settings for the Photo Gallery cannot be accessed. if I deactivate Um-Switcher it works fine. I have tested all other plugins and it is only when I activate Um-Switcher
hmm, more testing reveals it may not be UM-S. Will keep testing
Ok so tested once again, It does only happen when I activate UM-S. If I have only the Photo Gallery, Ultimate Member, Um-Switcher and Woocommerce active, as soon as I deactivate Um-Switcher the Photo Gallery settings are active, when activated it is not accessible.
Hi can I switch on refill or not at all? we absolutely need rebill option
I already have many members registered on my membership site. I would like to have members pay to renew their membership from the website. Is this something UM Switcher can do? Also, what happens to the Profile pages and user information if a member does not renew their membership?
You only need to setup a Woocoomerce Product with product data is umswitcher.
Umswitcher does not touch any registered users unless they purchased a product that is setup on Umswitcher.
They will still have their old membership for members who do not re-new.
You can make a role/membership and you can set up conditions from there in the ultimate member for the old members.
and for those who purchased, it depends on what role you setup on in the ultimate member user roles.
You can set up automated e-mail reminders for members (before or after) their subscription (date) expires and let them know they need to re-new their paid subscription if they want to continue using your services.
Kind regards, Themedutch
Thank you very much for your response. If I continue to register members outside of the UMSwitcher transaction process, will those new members’ data be saved if they fail to renew?
Here you’ll find specific info about creating user-roles (member-roles) and UM switcher products https://www.umswitcher.com/manual/
Kind regards, Themedutch
Hi. I recently purchased the plugin however Its not want im looking for – it works as stated however for the full functionality im after its not the right plugin. Is there a refund I could have processed. I will of course remove the plugin from my install.
We’re very sorry, but we cannot give a refund, since the item is already downloaded and installed. Feature and functions are described on the product page. Potential buyers are free to ask pre-sales questions to be sure.
Kind regards, Themedutch
Download latest version UM Switcher
Version 3.0 – 16-07-2020 FIXED: Fixed Ajax issue FIXED: Fixed Cronjob link issue FIXED: Roles, reminders and subscription. UPDATE: Expiration display on Profile / UM-shortcode field / use short-code: [UMSWITCHER-PROFILE-SUBSCRIPTION]
I’m having huge issues getting the cron job to run – on your website https://theme-dutch.com/um-switcher/manual-um-switcher/ you mention a cron.php file that can be downloaded from the settings but all I have is a url – https://mywebsite.com/wp-admin/admin-ajax.php?action=umswticher_cronjob I’ve set this to be called on the hosting every 5 mins /usr/bin/curl —request GET ‘https://mywebsite.com/wp-admin/admin-ajax.php?action=umswticher_cronjob' and that didn’t work and I also tried this which was recommended by my host /usr/bin/curl—silent ‘https://mywebsite.com/wp-admin/admin-ajax.php?action=umswticher_cronjob' >/dev/null but neither option works. My licence has expired, I wouldn’t mind renewing if you could get this to work as reminders aren’t being sent, but if it’s outside the terms of the licence then there’s no benefit with renewing – please advise. I think it’s a super plugin, but it’s causing issues with reminders not being sent and users not being reassigned on renewal because of this cron job issue. Can you help?
Hi Charlotte, Thanks for posting. Please register on theme-dutch.com and send a ticket. Our Support staff is happy to help you from there. (maybe ‘copy / paste’ this remark in the ticket, so they know what’s going on.
Thank you, Themedutch
Hi, are the plugin updates for life?
Yes, they are. New version coming up soon.
Can you set more than one role to a subscription?
A subscriber can get a standard role (for example, access to free content). When a subscriber buys a paid subscription, he gets a different role. As soon as the subscription expires, the subscriber automatically returns to the standard role. When he renews the subscription (before or after the end of the subscription), he regains that specific role for the paid subscription. So there is one role per subscription.
Hi, I’m currently using another membership plugin, but I’ thinking to switch to yours. The reason is that you use roles, right? Second, and main: I have Woocommerce and want to sell access to a specific video X just for one day and to video B for one week. Will it be possible? Thank you for your response.
Yes Um-switcher is the right plugin for this as you can read here https://www.umswitcher.com/features/
Hello, I bought this plugin but it’s not working for me… Please, I couldn’t find any way to talk to you, I need your help.
Hi ofeksitbon, please hit support so we can talk.
I can’t. For some reason it’s not working in your website
Okay send me a email: mike(@)theme-dutch.com
I get an error when I’m trying to send a message to this mail.
Did not receive your email
That’s what I get:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:email@example.com host theme-dutch.com [22.214.171.124] SMTP error from remote mail server after end of data: 550 5.7.23 SPF validation failed.
Ok will look into that, use for know: firstname.lastname@example.org