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Hello, i installed all but when I test it, i get a ” Start Chat error”
No worries, we’ll help you sort it out.
Please submit a technical support ticket at: premiumscripts.site/support
Yes it has full history with transcripts to view, email and download if you wish.
Sorry, I don’t understand what you mean.
Sorry, i was asking if it’s compatible with WPML to provide it in different languages as this is where most of these chat scripts fall down, in that they are not multi language.
Or maybe is can be set up in another way for multi language websites?
And will you have a live demo soon?
It’s not implemented at the moment.
If you need multiple language support please check out the pro version here:
The pro version support all languages.
fantastic work, wish you big sales
Thank’s very much! back at you
hi rtl support?
Not sure what you mean. If you are referring to multi-language support you can check out the PHP version here: premiumscripts.site.
The PHP version supports all languages including rtl.
Hello I installed it, activated it but it does not appear in admin backend? Frontend shows chat we are closed>
It should appear in the back-end after installation. You might have a plugin that clashes with it. Try to disable/ enable some things to see if you find the cause.
I’d like to have multilingual support, but I’m using a WordPress site. Are there instructions how to implement the php version in a wordpress site?
Yes. It’s super simple. Get the PRO version. It has multi-language support for all languages. To install in a wordpress site: paste the given code snippet in your footer file. Check out the FAQ for more info on how: https://codecanyon.net/item/ultimate-support-chat-php-live-chat/16255559/support
Other than ease of installing the WordPress plugin, does the WordPress plugin have any advantages over the Pro PHP version?
No, they are the same expect that the PHP version has cross-domain support.
For that reason the PHP version is better suited for a very busy site because you can install it on a separate server or separate domain if you wish.
The PHP PRO version is the best of the three.
can this work with whmsc billing system
I’m not familiar with whmc billing system, is it a plugin or theme?
Hi, What’s your url?
when I am offline, someone sent me a message on my blog, and message sign where ? , Chat View on Ultimate support chat, my gmail, or my mail domain ?
The email should get to your wordpress admin email address.
but, in my inbox admin email address, no messages found
Please check your spam folder.
We just re-tested again to double check and confirm that emails are being sent.
Please keep in mind that your server has to be setup and able to send and receive emails. Further, some servers may be have config issues that can block emails sent to @gmail addresses.
If you still can’t get emails you should contact your server admin or hosting provider.
i check my domain mail via roundcub, but nothing message, in inbox or spam all nothing why ?
Probably a email server config issue.
You should contact your server or hosting provider to inquire.
What I recommend, regardless, is to use a mailing service such as Sendgrid or Mandrill (from the MailChimp company). These services offer sending over 10,000 free email per month which should be plenty, and using such service instead of your own email server can be a perfect solution in cases where the server is not handling emails correctly.
Hi, i did everything but i have a “start chat error” mu url is uryyb.io can you help me?
Of course. It’s a database config issue. Please email me your ftp login (via my profile) and I’ll set the config for you.
i say thank you for problem solved, but now my website havn’t ICON… what’s happened?
Please refresh the page a few times. The fonts will re-load and show up.
there is a view like this part of my wordpress dashboard :
Warning: array_flip(): Can only flip STRING and INTEGER values! in /home/brankaso/public_html/wp-admin/includes/menu.php on line 273
Warning: array_flip(): Can only flip STRING and INTEGER values! in /home/brankaso/public_html/wp-admin/includes/menu.php on line 274
These files are not a part of the chat plugin! So the error seems un-related.
Regardless, you should open your wp-config.php file and make sure DEBUG is set to false. That will make PHP errors go away.
ok, thank problem solved, but why, after i using ultimate support chat, my website is late ?
What is the url?
I am interested in purchasing this chat script for my wp site
1) does it come in a form of plug in or needs a code pasting into the page?
2) what version is the best for wp site? i guess that would be pro version, although pro version is not on this website, do i buy 25usd version one from your website?
3) any updates in a pipeline ?
You can buy the wordpress plugin version which does not require pasting any code snippet – basically, it works like any other wordpress plugin – you activate it from the wordpress admin and your ready to go.
Or, you can buy the PHP version and install it outside of your wordpress installation. Then you can paste the code snippet into your wordpress pages.
Both versions will work for a wordpress site, so it is a matter of what you prefer.
Regarding the PRO version. It has more advanced features. It’s not a wordpress plugin, so you’ll need to paste the code snippet as described above – easy to do. If you choose this version, you can get it on premiumscripts.site
that’s great, i have just purchased pro version for a wp site and when i unzip the file it has got a lot of files and folders in it, which particular code do i need to paste? and can you link the installation video or guide, as ones i ve seen do not provide such guidance
No problem. I just sent you an email. Regards
Presales question. Can i place it on the center of the screen? (not as pop up or modal)
Very POOR customer support….If you don’t need it you maybe alright, but look out if you do….there isn’t any….at least I haven’t seen any..
Unfortunately your issue couldn’t be resolved. We offered you a refund in this case a few days ago. You need to submit the refund request to Envato – which will then ask permission to refund. As promised, once we receive the refund request – we’ll approve it.
1. What user role do I assign to Operators. I would like to assign them a role where they do have access to WordPress files like content and plugins etc. So they do not fiddle with the website.
2, Do you have website that I can look at it where the plugin was used?
When you create an operator with the plugin it gets one of two possible roles: It can be an admin operator or agent. Both of these don’t have any access to your Wordpress plugins, pages, setups etc. The difference between them is that the admin operator can customize the chat plugin look and settings and the agent can only reply to chats.
In addition, the main Wordpress admin (the super admin), has access to all of course.
You have only answered one of my questions.
Not at this time.
Hello! As i could not find at comments, i ask you i can i embed the chat window inside a wordpress page, using a iframe, so can create a page dedicated to the chat,
I just need to see how it would look like. Is it possible? How to? I cant buy it if i’m not sure it will work as i need
If you want to have the widget in an iFrame you should buy the PHP version. The PHP version is not a Wordpress plugin but it will work with Wordpress sites. You’ll just have to place the widget code on your Wordpress page and it will show up inside the iframe, completely separated from your main site.
Hello! if I buy the PHP version, will you support me to make the chat window to show inside a wordpress page with iframe, and the chat window must be always open.
With the PHP – It’s easy to embed the code in any Wordpress site.
The chat widget will expand/collapse when the visitors clicks on it as normal.
Hi, I just bought. I am trying to customize the chat windows. Every time I make a change, I get the error below so I am unable to view the changes.
Can you help?
Warning: Cannot modify header information – headers already sent by (output started at /home2/thebroad/public_html/hollywoodcharityauction/wp-admin/includes/template.php:1995) in /home2/thebroad/public_html/hollywoodcharityauction/wp-includes/pluggable.php on line 1179
Also, how do you ACTIVATE an operator/turn on the chart? It should be simple and easy, but I’ve spent 15 minutes searching for the answer. Only see button that says OFFLINE that you can click, but nothing happens. So unable to see on site. (Yes, I hit PUBLISH.)
I Sent you an email with instructions. Regards
Once you create an operator it’s ready to be used, but that operator has to be logged in to chat with visitors. Open a new browser window (best to open a new incognito window in chrome) and log in with this new operator’s username as password. Now you should have two operators online: the first is the admin who installed the plugin and is still online, the second is the operator who just logged in and ready to chat.
Still not working. Now what?
Sent you an email. Regards
I unchecked: Hide widget when operators are offline – so now it shows. But it still shows me as offine when I have the main administrator as the operator. I am logged in – but still not showing as active. I don’t want to have to do an “incognito tab” every time. —Also, how do you get desktop notifications?
My response is after reading the email. Nothing has changed. You also did not address the string of error codes I’m getting.
I am communicating with you by email trying to help. Please use email to receive support. Regards
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