Discussion on Ultimate Support Chat - WordPress Chat Plugin

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17 comments found.

Hello, i installed all but when I test it, i get a ” Start Chat error”

Hi,

No worries, we’ll help you sort it out.

Please submit a technical support ticket at: premiumscripts.site/support

Best regards.

Hi the important at all I guess, that your script has: - archive of the chat that I did with customers.

Yes it has full history with transcripts to view, email and download if you wish.

Best regards,

Sorry, I don’t understand what you mean.

Regards

Sorry, i was asking if it’s compatible with WPML to provide it in different languages as this is where most of these chat scripts fall down, in that they are not multi language. Or maybe is can be set up in another way for multi language websites? And will you have a live demo soon?

Hi,

It’s not implemented at the moment.

If you need multiple language support please check out the pro version here:

http://premiumscripts.site/demos

The pro version support all languages.

Best regards

fantastic work, wish you big sales ;)

Thank’s very much! back at you :)

hi rtl support?

Not sure what you mean. If you are referring to multi-language support you can check out the PHP version here: premiumscripts.site.

The PHP version supports all languages including rtl.

Best regards.

Hello I installed it, activated it but it does not appear in admin backend? Frontend shows chat we are closed>

It should appear in the back-end after installation. You might have a plugin that clashes with it. Try to disable/ enable some things to see if you find the cause.

I’d like to have multilingual support, but I’m using a WordPress site. Are there instructions how to implement the php version in a wordpress site?

Thanks! O

Yes. It’s super simple. Get the PRO version. It has multi-language support for all languages. To install in a wordpress site: paste the given code snippet in your footer file. Check out the FAQ for more info on how: https://codecanyon.net/item/ultimate-support-chat-php-live-chat/16255559/support

Hi.

Other than ease of installing the WordPress plugin, does the WordPress plugin have any advantages over the Pro PHP version?

Thanks, O

No, they are the same expect that the PHP version has cross-domain support.

For that reason the PHP version is better suited for a very busy site because you can install it on a separate server or separate domain if you wish.

The PHP PRO version is the best of the three.

Best regards

can this work with whmsc billing system

Hi,

I’m not familiar with whmc billing system, is it a plugin or theme?

Azam789

Azam789 Purchased

Hello, i installed all but when I test it, i get a ” Start Chat error”

Hi, What’s your url?

Azam789

Azam789 Purchased

when I am offline, someone sent me a message on my blog, and message sign where ? , Chat View on Ultimate support chat, my gmail, or my mail domain ?

Hi,

Please check your spam folder.

We just re-tested again to double check and confirm that emails are being sent.

Please keep in mind that your server has to be setup and able to send and receive emails. Further, some servers may be have config issues that can block emails sent to @gmail addresses.

If you still can’t get emails you should contact your server admin or hosting provider.

Best regards

Azam789

Azam789 Purchased

i check my domain mail via roundcub, but nothing message, in inbox or spam all nothing why ?

Hi,

Probably a email server config issue. You should contact your server or hosting provider to inquire.

What I recommend, regardless, is to use a mailing service such as Sendgrid or Mandrill (from the MailChimp company). These services offer sending over 10,000 free email per month which should be plenty, and using such service instead of your own email server can be a perfect solution in cases where the server is not handling emails correctly.

Best regards

Hi, i did everything but i have a “start chat error” mu url is uryyb.io can you help me?

Of course. It’s a database config issue. Please email me your ftp login (via my profile) and I’ll set the config for you.

Best regards

i say thank you for problem solved, but now my website havn’t ICON… what’s happened? thank you

Please refresh the page a few times. The fonts will re-load and show up.

Azam789

Azam789 Purchased

there is a view like this part of my wordpress dashboard :

Warning: array_flip(): Can only flip STRING and INTEGER values! in /home/brankaso/public_html/wp-admin/includes/menu.php on line 273

Warning: array_flip(): Can only flip STRING and INTEGER values! in /home/brankaso/public_html/wp-admin/includes/menu.php on line 274

Hi,

These files are not a part of the chat plugin! So the error seems un-related.

Regardless, you should open your wp-config.php file and make sure DEBUG is set to false. That will make PHP errors go away.

Azam789

Azam789 Purchased

ok, thank problem solved, but why, after i using ultimate support chat, my website is late ?

What is the url?

I am interested in purchasing this chat script for my wp site 1) does it come in a form of plug in or needs a code pasting into the page? 2) what version is the best for wp site? i guess that would be pro version, although pro version is not on this website, do i buy 25usd version one from your website? 3) any updates in a pipeline ?

Hi,

You can buy the wordpress plugin version which does not require pasting any code snippet – basically, it works like any other wordpress plugin – you activate it from the wordpress admin and your ready to go.

Or, you can buy the PHP version and install it outside of your wordpress installation. Then you can paste the code snippet into your wordpress pages.

Both versions will work for a wordpress site, so it is a matter of what you prefer.

Regarding the PRO version. It has more advanced features. It’s not a wordpress plugin, so you’ll need to paste the code snippet as described above – easy to do. If you choose this version, you can get it on premiumscripts.site

Best regards

that’s great, i have just purchased pro version for a wp site and when i unzip the file it has got a lot of files and folders in it, which particular code do i need to paste? and can you link the installation video or guide, as ones i ve seen do not provide such guidance

No problem. I just sent you an email. Regards

Presales question. Can i place it on the center of the screen? (not as pop up or modal)

Hi,

If you have basic skills (css, a bit of javascript) you should be able to do it.

Very POOR customer support….If you don’t need it you maybe alright, but look out if you do….there isn’t any….at least I haven’t seen any..

Hi,

Unfortunately your issue couldn’t be resolved. We offered you a refund in this case a few days ago. You need to submit the refund request to Envato – which will then ask permission to refund. As promised, once we receive the refund request – we’ll approve it.

Best regards

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