This author's response time can be up to 2 business days.
where we used to add this code,i forgot the path ?
Hi, what’s this code? It is not related to the chat. I think you may be confusing it with another purchase you had made. Regards
yes sorry i send wrong aria…
Hello, I bought your pro version. I tried using my iphone to login to see if I could chat from there. It really is not working. When are you going to come up with the IOS/Iphone app. I would like to recommend this to other businesses, but without the app, it is a big minus to you. Who sits on the desktop computer waiting for a chat these days?
Hi, the application works perfectly on all mobile devices unless your site is very old or using a non-responsive layout, or there is some issue. Please create a support ticket here: premiumscripts.site/submit-ticket and we’ll be happy to help you sort out the issue.
Regarding the mobile apps, they are in development and will be released when ready for deployment.
Hello I am getting the following issue with normal version:
supportoff_inc.php:1 Refused to execute script from /widget/jsonp.php?callback=detectClient’ because its MIME type (‘application/json’) is not executable, and strict MIME type checking is enabled.
Anyone faced this problem and have a solution? This issue happened in google chrome.
Hi, please contact me by email via my profile so I can help resolve the issue. Regards
I was able to solve the issue by editing a line in jsonp.php file. Thanks
hi i purchased this a while ago from your website directly the pro version.i lost the files and i need to reinstall it because my hosting company made some changes in the cpanel.the link in my e-mail sais invalid and your support page has an error can you help?
Hi, sure no problem. Please submit a ticket here: premiumscripts.site/submit-ticket
hi, is this chat Pro version?
if this is not Pro version, then why do you not sell here?
to bye from codecanyon is a security for your customers.for that security I can pay 32 usd for you script.. no problem. thanks
Hi, we currently offer the pro script on our website. We do offer a money back guarantee, unlimited support and free updates to your email box, so rest assured it’s money well spent.
i try your Pro, and it shows my ip-address is from france. but I live in a other country. so please check your demo.
Hi, this can sometime happen if your server has a FORWARDED-X-TO setting, or using a proxy forward setting. In both cases this can be easily adjusted from the app config file
Hi, is it possible for the chat to show a notification to a operator as soon as customer starts a chat by entering their name and email?
We are loosing chats because customers are confused that they have to enter that, then enter a message before the chat actually starts.
Does that make sense?
If your pro version does this, let me know and we will upgrade.
Hi, actually the regular version can do this as well as the pro. Simply click the widget design tab and disabled the name and email fields in the first chat dialog.
Hi, I have tried that however it means they still have to write a message before the notification comes through. I want the notification to come through as soon as they click on the start button.
This behavior is by design.
The idea behind not actually triggering the chat is to save server resources and minimize load. For example – in cases where a website visitor clicks the start button out of curiosity but then closes the widget without actually writing anything. This actually happens quite a lot, and because of this we designed the code to not trigger the chat protocol unless something was actually written by the website visitor – this way allowing your server to better perform and better handle the load of multiple website visitors and chats.
Ok, we will have to look at the wording to make sure customers know the chat hasnt started until a message is written.
Out of curiosity how much would a custom version cost that does initiate a chat on them clicking the start button?
Do you offer free installation
and where to buy the pro version and what is the cost?
Click on the demo
Hi, I just purchased and installed this, and created an operator in addition to admin. I do not get chat requests AT ALL, NOT EVEN WHEN A USER INITIATES A CHAT BY TYPING A MESSAGE. Kindly help me fix this please. I have sent you an email about this also.
Hi. Sounds Like an installation issue. I will help resolve the problem. Please check your email
Ok. I just sent you my URL via email.
Fix that you can send empty texts “spam enter”
Hello author, we purchased your script to run in the latest WP, but for someone that has almost no experience running scripts, the documentation and video are not very helpfull, can you please email me detailed explanation on how to make it work on WP?
1- we downloaded the .zip folder form codecanyon
2- we unzipped the folder
3-uploaded the folder via ftp to publichtml/ourdomain.com/
4-we go to the url ourdomain.com/ultimate-support-chat/
we can not see the how to go after here, chrome browser shows us a blank page with a list of folders and files in that address as text. nothing else, we can not set the server, data base, etc.
We would really appreciate some help. Thanks a lot.
Hi, sure no problem. Please email me the url of your site using my profile email at envato. Thanks
Hello author, we purchased your script to run in the latest WP with this account, but for someone that has almost no experience running scripts, the documentation and video are not very helpful, can you please email me detailed explanation on how to make it work on WP? 1- we downloaded the .zip folder form codecanyon 2- we unzipped the folder 3-uploaded the folder via ftp to publichtml/ourdomain.com/ 4-we go to the url ourdomain.com/ultimate-support-chat/ and even 4.1-ourdomain.com/ultimate-support-chat/install/init.php and Nothing, we are not sure what we need to get to the page where we can input the
We are runing php.5.6 and mysql 5.1.73 those are compliant with your widget right?
We did already, Thanks
I have the script installed. The admin will not show a chat notification. There is nothing in the error log. In the script all ini_set (display_error = 0) removed. It just does not work. No matter if PHP5 or 7. FPM or CGI ..
Hi, please contact me via email with url info, user & password so I can check what is causing your issue. Regards
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