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I bought the pro script from your website.
Everything works pretty well but the location.
No matter from where I open it always get New York as location. I tried firefox, chrome, mobile browsers, etc. And I live in Brazil.
I figured out that the system is getting the SERVER IP, not the client.
I use server in digital ocean so the server ip is in new york, but mine is in Curitiba – Brazil
Could you help me here?
Of course – but this doesn’t sound correct. Please email me though my profile and we’ll pick it up from there. Thanks
Seems like you a have a reverse proxy setup on your server- that is why the client IP is spoofed.
If this can’t been disabled at your server config there are other ways around it.
Pease check your email.
License verification failed. Please check the credentials and try again. have done and have now emailed you please reply .
Email replied. Regards
I installed the script. It looks great BUT when the user types a message the script is not acknowledging that there was an incoming chat request. This happens both when I use the built in tester and also when I installed it onto one of my websites. This is the PRO version please respond via the tech support ticket I created as soon as possible. THANK YOU!!
The config setting is probably wrong. Email replied.
Excellent. I just sent you a response to that message. Thank you!
Hi, Can employees also can chat for internal purpose ?
At the preset time no.
Ultimate Support Chat Pro, I am interested in buying this, buts its outside of codecanyon.net, will I be able to get updates free just as if I had bought it on codecanyon.net, or will I have to purchase each new version. And I notice there is no support on your website for the Ultimate Support Chat Pro version. I like the advanced features, but I have always preferred to buy from codecanyon.net
Yes. Free updates are included. The Pro version includes unlimited free support, you can contact us at premiumscripts.site/support or by clicking the support link on our site and submitting a ticket.
I bought the pro version, i need help to use in with my PHP web applications
Sure. Please create a ticket here: http://premiumscripts.site/submit-ticket/
Hi, I want to know if with this chat allow:
1) I always put only one minified js file inside my webpage that obiuvsly load from the same server of the website. So it is possible to concate the external JS inside my onw JS file of my site? If yes, I suppose that I have to specify somehow where the PHP application is.
2) I want to know if the chat for the user remain the same if the user browse in another page of my website (it persists also all the previuos messages of the same chat)?
1. I don’t think so.
2. Yes, open chats remain even when the user is browsing through the website.
Hello, your script looks good, I have tried your demo but before purchase I want to know if you can add some very important feature – browser notification upon entering the website. Your script currently notifying the admin when user starts the chat but I also need this notification once user just entering the website so I will know someone on the website and i can initiate the chat with visitor. If you can add this feature I will buy your script. Thanks
Hi, you can get the PRO version + buy the MOD PAY option. The Mod Pay is for one modification.
Is it possible to send the chat request to a specific operator? I have a website with multiple pages, I would like certain pages to be assigned to certain operators. I do not want a human delegation step in between.
Not at this time.
Hi premium_scripts, it’s a nice and very logical feature proposed above like Browser notification when visitor coming to the website! I’m also is interested in this feature but I would prefer to buy your script here on codecanyon rather than a side purchase. So please kindly consider to add this feature and you will have one more buyer here. Thanks
I’m trying to decide between buying your plugin or Chat X ( http://apps.screets.org/chat-x-night-bird/ ) I like the unlimited support you provide. But do you have all of their features? In particular, is it possible to enable the chant widget ONLY in particular pages but not others? Is there chat history? A way to capture the user’s email address instead of just their name? Also, is there a way to auto trigger a request for chat? For example, after 2 min on my woocommerce checkout page, I want to auto trigger a chat invite to the user, so as to pre-empt any sales concerns. Is that doable? Or are all invitations to chat manual?
Regarding your questions:
is it possible to enable the chant widget ONLY in particular pages but not others? - Yes
Is there chat history? – Yes
A way to capture the user’s email address instead of just their name?
Also, is there a way to auto trigger a request for chat? For example, after 2 min on my woocommerce checkout page, I want to auto trigger a chat invite to the user, so as to pre-empt any sales concerns. Is that doable? – Yes
Bought PRO version …
1. Test widget DOES NOT load
2. Widget DOES NOT show on website after embedding script
3. Map DOES NOT load I get the following message for the latter …
Sent ticket via your eMail … thanks for the support.
Sounds like the installation failed. Your ticket has been received and instructions sent by email.
ULTIMATE SUPPORT CHAT INSTALLATION
Required: MySQL 4 >= 4.0 is required
but my server gave me MariaDB
It means that you have no authorization. Please buy a license to use the program.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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