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I bought the pro script from your website.
Everything works pretty well but the location.
No matter from where I open it always get New York as location. I tried firefox, chrome, mobile browsers, etc. And I live in Brazil.
I figured out that the system is getting the SERVER IP, not the client.
I use server in digital ocean so the server ip is in new york, but mine is in Curitiba – Brazil
Could you help me here?
Of course – but this doesn’t sound correct. Please email me though my profile and we’ll pick it up from there. Thanks
Seems like you a have a reverse proxy setup on your server- that is why the client IP is spoofed.
If this can’t been disabled at your server config there are other ways around it.
Pease check your email.
License verification failed. Please check the credentials and try again. have done and have now emailed you please reply .
Email replied. Regards
I installed the script. It looks great BUT when the user types a message the script is not acknowledging that there was an incoming chat request. This happens both when I use the built in tester and also when I installed it onto one of my websites. This is the PRO version please respond via the tech support ticket I created as soon as possible. THANK YOU!!
The config setting is probably wrong. Email replied.
Excellent. I just sent you a response to that message. Thank you!
Hi, Can employees also can chat for internal purpose ?
At the preset time no.
Ultimate Support Chat Pro, I am interested in buying this, buts its outside of codecanyon.net, will I be able to get updates free just as if I had bought it on codecanyon.net, or will I have to purchase each new version. And I notice there is no support on your website for the Ultimate Support Chat Pro version. I like the advanced features, but I have always preferred to buy from codecanyon.net
Yes. Free updates are included. The Pro version includes unlimited free support, you can contact us at premiumscripts.site/support or by clicking the support link on our site and submitting a ticket.
I bought the pro version, i need help to use in with my PHP web applications
Sure. Please create a ticket here: http://premiumscripts.site/submit-ticket/
Hi, I want to know if with this chat allow:
1) I always put only one minified js file inside my webpage that obiuvsly load from the same server of the website. So it is possible to concate the external JS inside my onw JS file of my site? If yes, I suppose that I have to specify somehow where the PHP application is.
2) I want to know if the chat for the user remain the same if the user browse in another page of my website (it persists also all the previuos messages of the same chat)?
1. I don’t think so.
2. Yes, open chats remain even when the user is browsing through the website.
Hello, your script looks good, I have tried your demo but before purchase I want to know if you can add some very important feature – browser notification upon entering the website. Your script currently notifying the admin when user starts the chat but I also need this notification once user just entering the website so I will know someone on the website and i can initiate the chat with visitor. If you can add this feature I will buy your script. Thanks
Hi, you can get the PRO version + buy the MOD PAY option. The Mod Pay is for one modification.
Is it possible to send the chat request to a specific operator? I have a website with multiple pages, I would like certain pages to be assigned to certain operators. I do not want a human delegation step in between.
Not at this time.
Hi premium_scripts, it’s a nice and very logical feature proposed above like Browser notification when visitor coming to the website! I’m also is interested in this feature but I would prefer to buy your script here on codecanyon rather than a side purchase. So please kindly consider to add this feature and you will have one more buyer here. Thanks
I’m trying to decide between buying your plugin or Chat X ( http://apps.screets.org/chat-x-night-bird/ ) I like the unlimited support you provide. But do you have all of their features? In particular, is it possible to enable the chant widget ONLY in particular pages but not others? Is there chat history? A way to capture the user’s email address instead of just their name? Also, is there a way to auto trigger a request for chat? For example, after 2 min on my woocommerce checkout page, I want to auto trigger a chat invite to the user, so as to pre-empt any sales concerns. Is that doable? Or are all invitations to chat manual?
Regarding your questions:
is it possible to enable the chant widget ONLY in particular pages but not others? - Yes
Is there chat history? – Yes
A way to capture the user’s email address instead of just their name?
Also, is there a way to auto trigger a request for chat? For example, after 2 min on my woocommerce checkout page, I want to auto trigger a chat invite to the user, so as to pre-empt any sales concerns. Is that doable? – Yes
Bought PRO version …
1. Test widget DOES NOT load
2. Widget DOES NOT show on website after embedding script
3. Map DOES NOT load I get the following message for the latter …
Sent ticket via your eMail … thanks for the support.
Sounds like the installation failed. Your ticket has been received and instructions sent by email.
ULTIMATE SUPPORT CHAT INSTALLATION
Required: MySQL 4 >= 4.0 is required
but my server gave me MariaDB
It means that you have no authorization. Please buy a license to use the program.
Is it possible to send files?
Hello! i could not figure out if i do can embed the chat window inside a wordpress page, using a iframe, so can create a page dedicated to the chat,
I just need to see how it would look like. Is it possible? How to? I cant buy it if i’m not sure it will work as i need
If you want to have the widget in an iFrame you should buy the PHP version. The PHP version is not a Wordpress plugin but it will work with Wordpress sites. You’ll just have to place the widget code on your Wordpress page and it will show up inside the iframe, completely separated from your main site.
Hello, I did the installation and everything went perfectly. After installing I configured and added the widget to the site, I made the first access and tests. Everything’s good! But after the first access the map of google is no longer listing the visitors. In the first test google maps listed, but now does not list. I already did the api key change and it still does not work. What can it be.?
It’s probably that the api key is setup incorrectly. When you set up the key with google, make sure you enter the domain correctly. eg. http://yoursite.com/chat-folder or leave the domain open which is sometimes easier. The map should load right up.
Hello, I did the API configuration, I registered the domain and did the verification. Everything ok, but the map still does not show visitors.
I’m using PHP 7, with Varish, but I did test in another domain and it also did not work. The api presents the map, but on the map does not show the same visitors.
Please check global settings, or email me (via my profile) the chat admin username & password and I’ll check for you. Regards
hi i’m interested in purchasing your chat but i want to know first if it can be used with opencart based websites.because thats what i have.and if so will you help me?also is it posible to auto send a chat invite to a customer that visits the website after a time interval?thank you
I haven’t tried it with opencart but I believe it should work because the PHP version installs and runs independently. I would recommend getting the PRO version for better performance. In case it doesn’t work you can get a refund.
Re the auto invite, at the moment that feature is not implemented. It’s planned as a future update to the PRO version.
i plan on buying the pro version anywayi believe it would work too because all you have to do is edit a few tpl files and paste the code.and if something happens i can always give you hosting access for help if needed thank you for your fast reply i will buy it soon
well i purchased the pro version installation worked perfect, map works perfect, i had to modify a module i had to implement it in opencart but all works perfect thank you great product
Glad to hear. Thanks for the update
Hi, I just sent you an email through the contact form on your website. I bought the pro version through your site and I lost the email with the licence key.
No worries. We’ll resend it by email. Regards
I purchased the pro version, How do I add this to a PHP site. I want to add it to my CRM which was developed in PHP
To add the chat widget to your site simply copy the chat code snippet to the page/s where you want the widget to appear. You can find the code snippet when you login into the chat admin and click global settings.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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