jigowatt

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298 comments found.

I’m having an issue with the form where it’s giving the message below despite the fact we don’t actually have an upload field and we aren’t uploading anything. I’ve checked our upload value anyway and it’s set at64mb.

Hang on! Something went wrong! You’ve tried uploading a file bigger than your hosting provider has allowed in the php.ini file – please contact your hosting provider to confirm.

Any ideas?

Heya,

Chances are its still trying to validate the upload field so if you remove the validation it should be ok.

Thanks.

Good Day, Recently set up UCF and seems to be working fine. However, the “default PHP mail server” option is sending messages into spam folders. SMTP isn’t currently an option because our support address is an alias address with google that gets forwarded to multiple people. That is, the address doesn’t have any login credentials.

Is there a way to prevent messages going to spam with the “default PHP mail server” option?

Thank you for your support.

Heya,

I’m afraid that would be handled server side rather than in code I’m afraid.

Thanks, Jigowatt.

Hi there,

awesome script rated with 5 *. Installation and setup was easy. I just cant get it to send an email. http://olafernstphotography.com/contact.php Is there something I missed? Thanks Olaf

Heya,

The process.php file is getting a 404 error which will stop the form from doing anything functional. Please fix this and then let us know if issues continue.

Thanks, Jigowatt.

Hi,

How do I make the success message load on the page instead of being redirected to another page?

Thanks

Heya,

It should be doing this by default. It should only redirect if you’ve set the redirect URL in process.php

Thanks, Jigowatt.

@band63, that is a very good question.

So how is it done jigowatt?

Thanks.

As this is the asking the same question I’ll paste the reply so its sent to you as well.

It should be doing this by default. It should only redirect if you’ve set the redirect URL in process.php

Thanks, Jigowatt.

Hi,

For some reason the form validation messages such as ‘Please fill out this field’ are not appearing for me on mobile devices. Any idea why this might be?

Thanks

Heya,

There are some javascript errors appearing in the console. Appears theres some reference issues in the contact.js file.

Try fixing these first.

Thanks, Jigowatt.

Ok, I have cleared the js errors but it has not solved the issue:(

Heya,

There are still errors showing in our console.

Thanks, Jigowatt.

Hello,

I have just purchased “Ultimate PHP, HTML5 & AJAX Contact Form”.

The Form available on page “http://allweb.in/neuation2/contact.php”. As you can see from the source code, I have pasted the Site-Key on two places.

The secret KEY is pasted in process.php at one place. Also I have added email ID of From, To and BCC. Also set the Redirect URL.

Apart from above, I have also copied all the files/folders “assets”, “attachments”, “phpmailer”, “translations.json” to Public HTML.

When I fill the form, Tick the Captcha, it does not take any action.

I have not made any changes in SMTP Options in process.php.

Please let me know if you need any further information from my side to resolve the issue.

Thank you in advance for your prompt reply.

Parixit Soni

I have sent one more email just a moment ago.

Hello,

It has been 5 days now since I have purchased the product. I would request you to check the error in process.php on line number 60 as mentioned in below email.

In your last email on 13th, you have asked me to check below link of envato.

The PHP file should be accessible and when directly accessed show (in the browser) the same as this: http://envato.jigowatt.co.uk/demos/codecanyon-ultimate-php-html5-ajax-contact-form/contact-form/process.php

I have checked the link and attached is the screen shot for your reference.

Please reply faster.

Hi Jigowatt,

I really need the solution. Please let me know if you are working on it or you do not have any solution.

Regards

Parixit Soni

Heya,

We’re dealing with this over email. There isn’t a need to post the same question to us twice.

Thanks.

I just got this as it said you do not need knowledge in coding to use it. I have gone through the steps in the info file but I get an error “Hang on! Something went wrong!” I have only changed the reCaptcha as instructed and the “Generic email options” and “SMTP options” sections of the php file. Can you let me know what this error is reffering to?

Heya,

It can refer to a number of things.

Can you provide us a link to where the form is?

Thanks, Jigowatt.

Sorry I should have given some more details.

I have actually managed to get the email from the form to be sent, but the error message is still showing after submission.

I have uploaded the form at http://www.cleaningfresh.co.uk/form.html

Heya,

It looks like theres an issue with CURL on the server.

What we suggest doing is going to line 85 in the process.php and setting it to false. Failing that remove lines 59 – 60 and set line 65 to return false.

Let us know if you have further issues.

Thanks.

Is this compatible with bootstrap?

what is the format of the contact page, is it .html or .php?

Meaning is the contact page is it’s format .html or .php?

Heya,

We offer a bootstrap version of this form here: https://codecanyon.net/item/ultimate-php-html5-ajax-contact-form-bootstrap-edition/18332006

It’s a .html contact page but it does require PHP to run.

Thanks, Jigowatt.

The mail form works fine, but the messages shown are in english instead of in german. I did translate the translations.json as described and validated the file by using the checker.

Heya,

Have you changed the base language the form is using?

Thanks, Jigowatt.

Hi jigowatt!

No I did not change the base language. Whre can I do this? I can find nothing about this in the readme-file or the comments in the process.php. I thought it would use the default browser-language for this …

Thank you, Uli

Heya,

The default language is set in the translations.json file right at the top.

Thanks, Jigowatt.

Hi jigowatt, I have installed your contact form on this site http://simi-metall.de/?kontakt,12 but I can’t get it to work. Could you check my site and let me know what I’m doing wrong. The email are not being sent.

Regards Michal

Heya,

If you check the console you can see there is a 404 on the translations.json file which needs to be fixed.

Providing all the files connect, and you’ve entered the correct details into the process.php you should be fine.

Thanks, Jigowatt.

Thanks for a quick reply. I have translated the translations.json file (added new language). But when I’m using your default json file the problem occurs as well.

Ok. I figured it out – the whole contact form has to be placed in the parent domain directory. When I placed it to the subdirectory than the translations.json could not be found.

I can not get my money back

I got an error

Hang on! Something went wrong!

Oh my! Your details failed to send: Could not instantiate mail function.

Hello.

Typically “Could not instantiate mail function” would indicate a server-side issue, or a problem with the details you’ve added in the options.

If you could email us your FTP details we’re more than happy to take a look for you and help to get this working.

pardog

pardog Purchased

Hello,

By submitting the form: Oh my! Your details failed to send: S

Thanks for your support.

pardog

pardog Purchased

Two more things that I have noticed:

1- does not always delete the server file. 2- Translated into Spanish. The accents do not come out correctly. I have looked at the translations.json file and there they are fine. When shown on the web, do not do it correctly: “Something went wrong! Please complete the CAPTCHA Go back a page to correct it. “

I wait for your help. Thank you.

Hi. Could you email your site/page for us to take a quick look? I’d imagine the reference to the javascript file may be incorrect, and you may need to change the default language in the translation.json file, but need to look at the site to confirm.

Thanks.

pardog

pardog Purchased

mail send

My demo site: http://s212266.gridserver.com/

When I submit my form, I first get the “You’re Nicked Son! reCAPTCHA think’s you’re a bot: {$1}”. Just a second or two later, that message disappears and I get “Spiffing! Your details were successfully sent! We’ll get back to you soon.”.

Have you seen this behavior before? Any reason why the submission would fail and then succeed.

hmm.. interesting, not seen that one before. I just did a test submission, and looking in the browser’s JS console, it looks like the submission takes place twice when hitting the submit button. Perhaps you have a couple of click events assigned to the button? Hope that helps.

Anyone seen this SyntaxError: Unexpected token: punc (:) (line: 2, col: 16)

{ “default_lang” : “en-gb”, This Is Line 2

0n translations.json

Shows up when I went to compress it

it comes up as you copy it in before you compress, so I did not go further thanks for your very quick reply

Hi.

Where are you copying it into to get the error? The JSON was validated before submitting to codecanyon, so it should be fine, but we’ll correct it if not.

Hi, yes just copy and then past Thanks again

Dear Support I just purchased your plugin through Envato. I have installed the index (example) file and it works fine. The issue is, of course, I can’t find in the document how to add new fields and set the validation for them and send the values int the email?

Please advise Regards Samuel

Hey Samuel,

We don’t provide documentation on how to customise the form to that extent & customising the form beyond its base functionality is outside of the Envato terms of support so we can’t do this for you.

If you view how we set up the others you should be able to do it with relative ease if you have some coding background.

Thanks, Jigowatt.

cgarvey

cgarvey Purchased

I’m also seeing this “Undefined variable: protocol” error.

Fixed it myself but it’s unacceptable that this is broken out of the box.

Similarly, the issue with validation not checking to see whether or not files are actually uploaded is both unprofessional and incomplete and I will be requesting a refund for this purchase.

Lastly, comments in the vein of ” Yeah.. we’ll get around to fixing this” reflect poorly on you as developers and professionals.

Hi. Thanks for the feedback.

We uploaded a new version of the code for approval (which fixes a couple of these bugs). According to our author dashboard it was approved on 20th Jan, but the new code isn’t appearing in the downloaded zip file. We’re not sure what happened there, so our apologies for that.

We will update the product again (we get put into an approval queue which can take a few days) and see if it updates the download zip correctly this time.

I get this error when I complete my form:

You’re Nicked Son! reCAPTCHA think’s you’re a bot: {$1}

Hey,

This usually comes from the recaptcha not being set up correctly.

If you can email ftp details to envato @ jigowatt.co.uk along with a screenshot of your recaptcha settings we’ll happily have a look into it.

Thanks, Jigowatt.

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