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i am using your plugin on two separate wp installations. i need to transfer two of the forms from one wp website to the other. i try to the export menu, but nothing happens there, just the page reloads.
we are using version 1.1.6 of your plugin.
Thank you for writing in.
Is the issue showing on single step or multiple step form export system?
multistep form. I can’t see an error message.
Did you check if the other website, already contain the specific form data or not and is listed with same name ?
it fails on the export option, so i have never been able to try the import process.
Did you check once updating latest version 1.1.8 of our plugin?
i tried to update it, but was not able to figure it how this update process is working. it does not appear as options as the general plugins. i have also tried to re-upload the new zip but it gave me an error saying i already have this plugin
For the update, please do backup the old version plugin file at first and then uninstall and delete the plugin from plugin director. Finally you can upload, install and activate the latest version plugin file.
I just purchased a license for ultimate form builder. However, I’ve just installed the plugin but when I try to add a new form nothing happens, it loads for a moment and then no new form is created?
Would you be able to help me with this issue please?
Please accept our apology for the inconvenience caused due to our plugin.
The issue is new to us. If possible, can you provide us your site URL link with its temporary login credentials through below private contact form so that it would be easy for us to debug the issue and resolve it asap?
AccessKeys Support Team
How can I change color of text and button ?
I set upload option in the contact form, all the pictures are uploaded but I didnt receive any of them in the mail box
We are sorry to inform that currently we donot have custom option features.
Did you set all the required Email settings of specific form of our plugin?
How can I change color and message when contact form has been sent
For color change options, we are sorry to inform you that currently we do not have custom feature options.
I mean , The message in English displaying in my web site just after the contact form has been sent , not the email
Currently, we don’t have customization option for the message but for now you can add below custom CSS and replace the color as per your requirement.
When Ultimate form builder is activated, the button from my ‘store locator’ plugin disappears in my left column in Wordpress Dashboard.
it looks like the plugin is still working, only the button is gone.
We are bit confused about your issues.
Can you once provide us more details related with the issue with any screenshot and your site URL through email@example.com once.
I sent you a request to be refund because your contact form is in english but you didn´t contact wihth me .
Thank you for writing in and we are extremely sorry for the late reply.
For captcha langauge, please go to below file of our plugin once.
wp-content > plugins > ultimate-form-builder > inc > views > frontend > fields-switch.php
Please go to line number 350 once and replace the URl https://www.google.com/recaptcha/api.js with https://www.google.com/recaptcha/api.js?hl=fr
and also in value of hl please do fill your own required language code once.
If there is any issue related with design issues then please do let us know through below private contact form once.
Unfortunately forms are not compatible with my themes…. I would like to refund….
and after changing template and saving in backend, it doesn’t update in the website. I need to make completely new form to change the template.
As the issue are new to us. If possible, can you once provide us full issue details with theme compatibility so that we can provide you the solution to resolve it asap?
If the template is changed on the backend then it should be applied on frontend display as well. There might be some cache issues? Is any cache plugin enabled on your site?
If possible, can you once provide us your full issue details with your site URL link and its temporary login credentials through below private contact form so that it would be easy for us to debug the issue and resolve it asap?
Hello – I am curious if the Ultimate premium version of this plugin can provide downloads after the form is submitted?
Hello – I purchased a license for the Pro version and my form is set up. However, when I test out the form, I am not receiving the automatic response email nor am I receiving a notification email that the form was submitted. What is the problem?
If possible, can you provide us your site URL link with its temporary login credentials through below private contact form so that it would be easy for us to debug the issue and resolve it asap?
AccessKeys Support Team
Is PayPal available?
We are sorry to inform that currently paypal is not available on our plugin.
Hi, When I try uploading files using the uploader, it looks like it’s been accepted, but there’s no notification or anything (it usually shows the file name underneath for most uploads on Wordpress). Then, when I try to submit the form with this as a required field, it gives an error that nothing has been uploaded. Please help?
The issue is new to us so if possible can you once provide us full issue details with screenshot and your site URL link with its temporary login credentials so that we can debug and check the issues directly? you can send us your details through below private contact form.
How do I attach the screencasts showing the issue? I’m not seeing anywhere to upload files… Thanks!
I did just send temp login credentials through your form but didn’t see a place there, either.
Please do contact us through firstname.lastname@example.org once.
Hello. I have a few problems with Yours tools. My installation: https://usterka.pl/aplikacja
1. Label on button is not a middle
2. In last step, button “send” is on the right
3. In 4th step is problem with screen position. I see footer of my site.
Can You fix this problems?
Thank you for writing to us.
Please do check below screenshot once.
If possible, please do contact us through below private contact form once and do send us the issue details with screenshot links.
How many installations can a license be used for?
You can use our plugin on multiple sites as well with one license.
Hi, the builder is only allowing me three options in a dropdown area without delivering an error message that the field hasn’t been filled out. This is happening even when it’s not marked as ‘required.’
We are bit confused about your issues. If possible, can you once provide us your full issue details with screenshot through below private contact form once?
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