AccessKeys

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120 comments found.

Hi,

how can I do zipcode validation with city and state options.Please help me ASAP. thanks,

Hello there,

Thank you for writing in.

Unfortunately, zip code validation is not available in the plugin currently.

Thanks.

Hello,

I upgraded from lite to pro today. All of the forms I had on my site are no longer listed in the Forms list. If I need to edit them, do I have to recreate them? It doesn’t look like the forms that were on the site have been disabled, I just don’t see them listed to edit them. I currently have 8 forms on the site so I’d like to avoid having to recreate them if possible.

Thanks,

Rebecca d77b72a4-efa1-4d05-882a-f06024af3bcb – 26 Feb 2017 REGULAR LICENSE

Please disregard- I found an import button to import the old forms.

That’s great you have figured it out. Please do let us know if you encounter any problems while setting up.

And please give us a rating if you really liked our plugin from below link.

https://codecanyon.net/downloads

Thanks.

Hi would like to check the following before buying

I am looking for a multi-step ajax form to use for a wordpress website The most important thing is that the subsequent questions would pull out the answers filled in the previous question For example: i would like the following 2 steps:

What is your name: Answer: Jon

Hi Jon, nice to meet you. What email address shall we send this to: Answer: ....@gmail.com

So you can see the next question uses the answer from the first question.

Would it be possible to do that with your plugin?

Hello there,

Thank you for writing in.

Currently, the described feature is not yet available in the plugin.

Thanks.

How can I translate the text “Year” in the Date dropdown?

Hello there,

Thank you for writing in.

Can you please share us the screenshot of the field with URL of the page where you have used our form so that we can identify which field you are actually mentioning ?

Thanks.

Hello. I have a client that would like to have the forms have an ID number. Is this possible and if not, is this in the works for future versions?

Thanks,

Rebecca

Hello Rebecca,

Thank you for writing in.

Currently, forms have a unique ID but it is not displayed anywhere. Can you please describe how you want to manipulate the form ID?

Thanks.

I purchased this plugin yesterday and i have issue with the Redirect Logic function. It does not redirect properly based on the postcode field. screenshot: https://s3.postimg.org/jj03jgpbn/Untitled.jpg

I need assistance. Can you email me directly ? and i will elaborate more.

Hello there,

Can you please PM us the URL of the page where you have used our form so that we can test the mechanism?

https://codecanyon.net/user/accesskeys#contact

Thanks

i just pm u.

We have got and we will reply you in the same email.

Thanks.

Ladies and gentlemen,

We have the following problem with a contact form. You can send messages with Firefox on a Windows PC and on an Android phone with the chrome. No form can be sent with the chrome and Internet Explorer on a Windows PC and IOs devices. It is the following form: http://sonnenmahl.de/menue-abmelden/

Thank you for your support.

With kind regards

Carsten Enke

Hello Carsten,

Thank you for writing in.

We have checked in the provided link and it seems some other plugins or your active theme is blocking the admin ajax from processing data through ajax. We checked in the browser console and it is showing the below message even if our browsers have javascript and cookie enabled.

http://i.imgur.com/PuHHkfp.png

And this message is not being generated by our plugin. So can you please check by disabling other plugins and switching the theme to default WordPress theme such as twenty sixteen or twenty seventeen and check if our plugin works or not and let us know.

Thanks.

Hi,

I would like that all submissions are tracked in my Google analytics as events.

How can i do this the best?

I’ve added this question also on your website’s forum 3 days ago but without any reply.

thanks for a fast reply

Hello there,

Thank you for writing in.

We are more active on codecanyon’s comment and message than our support forum so it will be better if you post your query here for the quick response.

Currently, our plugin doesn’t have this feature but we will try to do some research regarding this and try to implement on our plugin if possible.

Thanks.

I am using the free version but will purchase pro – just want to make sure it can do what I’m looking for – Can it pull the email address submitted on the form to make that the “reply to” email address in the email sent to the admin? Right now it comes up noreply@website and I would like it to be the person’s email who is filling out the form. Thanks for your help.

Hello there,

Thank you for writing in.

Yes, that’s possible with the PRO version.

Thanks.

is there a setting or some css I can use the change the placeholder text color?

Thanks!

Hello there,

Thank you for writing in.

Please add below CSS code to your theme’s style.css file and it should work.

.ufb-front-form input::-webkit-input-placeholder {
color: red !important;
}

.ufb-front-form input:-moz-placeholder { /* Firefox 18- */
color: red !important;  
}

.ufb-front-form input::-moz-placeholder {  /* Firefox 19+ */
color: red !important;  
}

.ufb-front-form input:-ms-input-placeholder {  
color: red !important;  
}

Please change color as per your need and let us know if you encounter any issues while integrating this code.

Thanks.

Crazy question – I built a form – testing it with several email addresses gmail, yahoo, business.com etc. but I have a client that has an aol email address (I honestly didn’t even know aol still existed in 2017) and we fill out all the info and use the aol in the email field the form shows up in the submissions but the notification does not come through on email. Any ideas why this might be happening? If this is confusing please let me know and I will try to explain better and take screenshots. Thanks

Hello there,

Thank you for writing in.

Do you mean, admin notification email is received in Gmail, yahoo and is not received in AOL email address?

If yes, then there isn’t any specific method for sending emails in AOL. We are just sending the received form data in the email programmatically which is same for all email domains. Some email will bypass the email with invalid email from email and from name. So can you please try changing those parameters in the email settings of the form. Those parameters shouldn’t resemble any real email address and real name.

Thanks.

There seems to be an issue with the way the minutes are setup with the time field. The minutes go from 01 – 59, however need to go from 00 – 59 so that someone using the form can select a round hour (ie.. 8:00PM) and not have to enter 8:01PM.

Hello there,

Thank you for writing in.

Yes we got this and we will release an update soon with the fix and let you know.

Thanks.

JoshRy

JoshRy Purchased

Hello, Has there been any update on this? 1 month later and no update. Clients are still unable to select a round time, still needing to do a 01 (Ie.. 4:01, unable to select 4:00).

Also, I have had the form sending to my office 365 address which has been working fine for months, however last week it no longer comes through. I’ve checked junk, security settings and office 365 settings but nothing, not even coming through to junk. If i change the address to a gmail address it works fine (Gmail address is a different domain). Do you know what could have changed in the last few weeks?

Hello there,

We heartily apologize for the delay in update release due to some other priorities.

Can you please send us your site wp-admin login details using the contact form available in the below link so that we could fix it directly on your site till we release an update in codecanyon?

https://codecanyon.net/user/accesskeys#contact

And regarding the email, since you haven’t done any changes in the plugin so there might be some change in your hosting email server due to which it may not be sending the email to Office 365 address. Can you please ask your hosting provider?

Thanks.

Hello,

I am interesting with your plugin.. I have hospital project that allow to register Patients data and allow doctors to review Patients info and create/update some fields to them.

But I want make sure of some points:

1- can I link this plugin with MySQL? 2- Could I export data? and Make reports about it? 3- Could I show the data in frontend in table format and add filters to help doctors to access data easily ? 4- Is it compatible with wpml plugin?

If any of these points are not available, do you have a modification ability to achieve the required above?

Thank you.

Hello there,

Thank you for writing in. Here are your replies

1. Currently, our plugin uses WP database which also uses MYSQL.

2. Yes, you can export data in CSV format.

3. Currently unavailable

4. Our plugin currently doesn’t incorporate any features regarding the WPML compatibility.

Thanks.

Ok I tried your support site and email no response so I guess I will try here. Just need to know if it is possible to prevent the form submissions from saving in the site admin and/or database? Thanks

Hello there,

Thank you for writing in.

For our premium plugins, we are more active on codecanyon rather than our site’s forum. So you can post your inquiries here.

Currently, disabling the form submissions saving in the site admin is not available in the plugin settings and we will add this feature in our future updates.

But till then we will guide to disable it by doing a simple edit in one of our plugin files.

Please open ultimate-form-builder/inc/cores/form-process.php and remove line no 49 which will have below code.

Let us know if you find any difficulty while doing the edit.

Thanks.

Thanks. I will give it a try after we are done testing fully. We have had problems getting the form to send out and switched it from smtp (plugin) to normal php mail. Also trying to send the form to a different domain email. Site is simsfurnitureco.com and we need to send submissions to eagle.com email addresses.

Hello there,

Do you mean you are not being able to receive the form submission emails in different emails?

Can you please check “from name” and “from email” kept in the form’s email settings? They shouldn’t resemble any real person’s real name and from email. And our plugin uses default WP mail function to send the email so if you receive email from your site beside our plugin then our plugin should also send the email to those email address.

Thanks.

Hi, I purchased this plugin yesterday and I noticed that it doesn’t send emails to gmail. It works fine with my website’s email addresses, but not with gmail. I noticed the same in the free version and I thought it might work in the premium version. Also, I noticed the auto responsder also dosn’t work. I configured everything right. I set the recevier email to be picked up from the email field in the form and i gave proper names for the sender name and email.

But it doesn’t. Could you please advice?

Thanks.

HI, thank you for your advice. I just created a username with a gmail email on my website and had the username and password to be sent to their email. It worked. and I also used the forget password option and I recevied the notification to change my password in the gmail account. So I think the wp system mail works fine. I was using contact 7 before this and it also worked perfectly fine with sending emails to all kind of emails. It works for my website emails. But seems not to with external email account. Here is a screen shot. my website is farsi, so the word ای‌میل* is the field email taken from the form.

the email: nebeshtsubmission@gmail.com worked when I created a username but doesn’t work with the form.

https://nebesht.com/wp-content/uploads/2017/05/Screen-Shot-2017-05-08-at-09.28.15.png

Hi there,

If so, then can you please provide us the backend details of your site so from the below link so that we can check the issue directly on your site.

https://codecanyon.net/user/accesskeys#contact

Thanks.

pre sale- can i use this form on multiply websites?

can i do field calculation?

Hello there,

Thank you for writing in.

Yes, you can use the form on multiple websites and currently the field calculation is not available with our plugin.

Thanks.

Hi, I’m a registered owner of UFB and it’s lovely… but I’m working on optimizing my site and dismayed at the number of CSS and JS scripts that the plugin adds, and the fact that the files aren’t minified/compressed.

I’d love to see: 1. All JS/CSS that is loaded by minified/compressed (easy to do!) 2. Combine CSS files (and JS files) to load more efficiently

Though I realize these files are small and minifying won’t make a HUGE difference, Google’s Page Check tool still flags all the files, which means I could easily be penalized by Google. So that’s a big reason to make the change. Plus, you know, it’s just good practice.

I appreciate you taking the time to read this and hope you’ll consider my suggestion…

thank you, Eric

Hello Eric,

Thank you for writing in.

Yes, our plugin’s CSS and js are not compressed because it is way too more time consuming for manual compression and uncompress of those files while developing. And yes, it won’t make much difference in site load but Google do recommend this but we assume that is not compulsory.

If you want to compress and mix in single file then there are already various optimization plugins available. You can use one of those.

https://wordpress.org/plugins/autoptimize/

Thanks.

jarpiento

jarpiento Purchased

hi need to remove the shadow of the form. Also need to custom size´s typography. How can i do that? thk

Hello there,

Thank you for writing in.

Can you please provide us the URL of the page where you have used our form so that we could provide some CSS codes for layout changes?

Thanks.

Hello there, The form is working out wonderfully for me. My client would like to have the number of the form show in the Subject line so they can see how many forms are being sent I guess. Is there a way to generate/show in subject Contact Us [#4] or whatever the form submission number would be? Thanks

Hello there,

Thank you for writing in.

Currently, the requested feature is not available with the plugin. Do you mean to have a unique entry number included in the subject of the form submission email?

Thanks.

This comment is currently being reviewed.

Hi there,

Thank you for writing in. We have currently flagged your comment because this is the publicly visible comment section and you had shared the backend login details.

So, please change those login credentials and PM us using the contact form available in the below link.

https://codecanyon.net/user/accesskeys#contact

And regarding the solution, can you please ask the hosting provider to increase those parameters because your hosting may not be providing the permission to explicitly change those parameters from php.ini created inside your site.

Thanks.

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