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Discussion on Ultimate Form Builder - #1 Form Builder For WordPress

AccessKeys

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274 comments found.

leadag

leadag Purchased

hello,

i am using your plugin on two separate wp installations. i need to transfer two of the forms from one wp website to the other. i try to the export menu, but nothing happens there, just the page reloads.

we are using version 1.1.6 of your plugin.

thanks, Kamen

Hello there,

Thank you for writing in.

Did you check once updating latest version 1.1.8 of our plugin?

Thanks

leadag

leadag Purchased

i tried to update it, but was not able to figure it how this update process is working. it does not appear as options as the general plugins. i have also tried to re-upload the new zip but it gave me an error saying i already have this plugin

Hello there,

For the update, please do backup the old version plugin file at first and then uninstall and delete the plugin from plugin director. Finally you can upload, install and activate the latest version plugin file.

Thanks

Good Morning,

I just purchased a license for ultimate form builder. However, I’ve just installed the plugin but when I try to add a new form nothing happens, it loads for a moment and then no new form is created?

Would you be able to help me with this issue please?

Hello there,

Please accept our apology for the inconvenience caused due to our plugin.

The issue is new to us. If possible, can you provide us your site URL link with its temporary login credentials through below private contact form so that it would be easy for us to debug the issue and resolve it asap?

You can contact us through below private contact form. https://codecanyon.net/user/accesskeys#contact

Best Regards, AccessKeys Support Team

Hi

How can I change color of text and button ?

I set upload option in the contact form, all the pictures are uploaded but I didnt receive any of them in the mail box

Hello there,

Thank you for writing in.

We are sorry to inform that currently we donot have custom option features.

Did you set all the required Email settings of specific form of our plugin?

Thanks

How can I change color and message when contact form has been sent

Hello there,

Thank you for writing in.

Please do check below screenshot once. http://prntscr.com/ohbtbk

For color change options, we are sorry to inform you that currently we do not have custom feature options.

Thanks

I mean , The message in English displaying in my web site just after the contact form has been sent , not the email

Hello there,

Thank you for writing in.

Please do check below screenshot once. http://prntscr.com/ohxjwf

Currently, we don’t have customization option for the message but for now you can add below custom CSS and replace the color as per your requirement.

.ufb-form-message.ufb-success-message {
    color: green;
}

Thanks

Hi,

When Ultimate form builder is activated, the button from my ‘store locator’ plugin disappears in my left column in Wordpress Dashboard. it looks like the plugin is still working, only the button is gone. Any idea?

Hello there,

Thank you for writing in.

We are bit confused about your issues.

Can you once provide us more details related with the issue with any screenshot and your site URL through wp@access-keys.com once.

Thanks

Hi

I sent you a request to be refund because your contact form is in english but you didn´t contact wihth me .

Hello there,

Thank you for writing in and we are extremely sorry for the late reply.

For the issue related with contact message did you check below screenshot link once? https://prnt.sc/ohxjwf http://prntscr.com/oiykno

For captcha langauge, please go to below file of our plugin once. wp-content > plugins > ultimate-form-builder > inc > views > frontend > fields-switch.php Please go to line number 350 once and replace the URl https://www.google.com/recaptcha/api.js with https://www.google.com/recaptcha/api.js?hl=fr and also in value of hl please do fill your own required language code once.

If there is any issue related with design issues then please do let us know through below private contact form once.

https://codecanyon.net/user/accesskeys#contact

Thanks

Hi,

Unfortunately forms are not compatible with my themes…. I would like to refund….

Also cannot remove this black border…. https://photos.app.goo.gl/65AqjGSjzoQ7GYBB9

and after changing template and saving in backend, it doesn’t update in the website. I need to make completely new form to change the template.

Hello there,

Thank you for writing in.

As the issue are new to us. If possible, can you once provide us full issue details with theme compatibility so that we can provide you the solution to resolve it asap? If the template is changed on the backend then it should be applied on frontend display as well. There might be some cache issues? Is any cache plugin enabled on your site?

If possible, can you once provide us your full issue details with your site URL link and its temporary login credentials through below private contact form so that it would be easy for us to debug the issue and resolve it asap?

You can contact us through below private contact form. https://codecanyon.net/user/accesskeys#contact

Thanks

Hello – I am curious if the Ultimate premium version of this plugin can provide downloads after the form is submitted?

Hello there,

Thank you for writing in.

Please do check below screenshot once. http://prntscr.com/ot6k4n

Thanks

bdangel

bdangel Purchased

Hello – I purchased a license for the Pro version and my form is set up. However, when I test out the form, I am not receiving the automatic response email nor am I receiving a notification email that the form was submitted. What is the problem?

Hello there,

Thank you for writing in.

Please accept our apology for the inconvenience caused due to our plugin.

The issue is new to us. Did you check if your WordPress Site support sending emails? Please do check below reference link once. https://kinsta.com/knowledgebase/wordpress-not-sending-emails/ Also, did you set all the required Email settings of specific form of our plugin?

If possible, can you provide us your site URL link with its temporary login credentials through below private contact form so that it would be easy for us to debug the issue and resolve it asap?

You can contact us through below private contact form. https://codecanyon.net/user/accesskeys#contact

Best Regards, AccessKeys Support Team

alfilali

alfilali Purchased

Is PayPal available?

Hello there,

Thank you for writing in.

We are sorry to inform that currently paypal is not available on our plugin.

Thanks

Hi, When I try uploading files using the uploader, it looks like it’s been accepted, but there’s no notification or anything (it usually shows the file name underneath for most uploads on Wordpress). Then, when I try to submit the form with this as a required field, it gives an error that nothing has been uploaded. Please help?

How do I attach the screencasts showing the issue? I’m not seeing anywhere to upload files… Thanks!

I did just send temp login credentials through your form but didn’t see a place there, either.

Hello there,

Please do contact us through wp@access-keys.com once.

Thanks

idzisz

idzisz Purchased

Hello. I have a few problems with Yours tools. My installation: https://usterka.pl/aplikacja

1. Label on button is not a middle 2. In last step, button “send” is on the right 3. In 4th step is problem with screen position. I see footer of my site.

Can You fix this problems?

Hello there,

Thank you for writing to us.

Please do check below screenshot once.

1. Label on button is not a middle. => We are bit confused about this issues as the button label is shown on middle. https://prnt.sc/p12lsy Please do clarify us below query once. https://prnt.sc/p12nlc

If possible, please do contact us through below private contact form once and do send us the issue details with screenshot links.

https://codecanyon.net/user/accesskeys#contact

Thanks

How many installations can a license be used for?

Hello there,

Thank you for writing in.

You can use our plugin on multiple sites as well with one license.

Thanks

Hi, the builder is only allowing me three options in a dropdown area without delivering an error message that the field hasn’t been filled out. This is happening even when it’s not marked as ‘required.’

Help???

Hello there,

Thank you for writing in.

We are bit confused about your issues. If possible, can you once provide us your full issue details with screenshot through below private contact form once?

https://codecanyon.net/user/accesskeys#contact

Thanks

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