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Hello I have bought your Ultimate Form Builder and have built two forms and added them to my website. The second form i have created is a party hire form and when I added the shortcode to the page it has ruined the structure of the page so much I have had to remove the shortcode from the page as it is on a customers website.
I am also a paying AccessPress customer using one of there themes with the Ultimate Form Builder. Can you advise me please on what is making the hire form break the page it is on. The contact form I made using the Ultimate Form Builder on the same website is working fine.
Thank you for writing in.
Can you please provide us the URL of the page where you have used the shortcode so that we can inspect what is causing the issue?
hello the url is https://rampnation.co.uk/private-hire/ thank you for looking
We have checked and it seems there is some unclosed div due to which it is breaking the page.As per your information, we had checked in the home page and it’s working fine there. So the unclosed div is probably not occurring from our plugin.
There might be some issue with placing of shortcode for displaying the form. Because we had checked by deleting the form HTML from browser inspect element and the layout is still distorted.
So, can you please check if there is some is some difference of placing the shortcode in the home page and the page where the layout is broken?
Hello, I have tried the form on the contact us page and it looks and works fine there. As you have mentioned it must be to do with a unclosed div on the hire page. Can you please confirm how we are going to fix this as my customer will be potentially losing bookings while the page is broken.
Have you checked by replacing the contact form with the form which is breaking the layout in the contact us page?
If I add the working contact form to the hire page, the hire page is still broke
If I had the hire form to the contact page it is working
so the issue is actually with the hire page as you previously mentioned
Hope this helps
We are not sure if the issue is with our plugin because the issue showing in the specific page only.
But still, we would like to check so can you please send us your site wp-admin login details using the below contact form?
Hello, I see that one of your team has had a look and made some chnages to the hire page lay out. The changes made has not fully resolved the issue as it is still displaying incorrectly. Can I please have an update on this issue. Regards Rob
The issue seems to have with the Site Origin Page builder widget but not with the plugin. Though we are trying to find the solution.
Hello, thank you for the update, sounds like from what you have said there is a conflict between the Site Origin Page builder widget and the Ultimate Form Builder plugin….Strange that there is no conflict between them where the form is a single one ? I hope this can be resolved as I really would like to use the Ultimate Form Builder plugin on my customers site. I have had to revert back to the previous form I was using to make certain that customers can book parties in the mean time. Thank you for looking at this issue for me. Regards Rob
We had checked and it seems the conflict is with the Site Origin Visual editor. The conflict only arises when more than one visual editor are used before our plugin’s shortcode.
Can you please try using a just only text editor or just using the single visual editor? Since site origin is quite a big plugin so it will be a bit complex to find out what is causing the conflict.
I have few Presale Questions. I am working on a survey that needs to be filled by 60 companies individually.
1. I was thinking to list them all in one dropdown list and when one company completes the survey their name can not be selected again in next survey or be deleted from the list automatically. Is that possible?
2. And when one company tries to find itself in dropdown list, is there an autofill option so that there is no need to scroll through all 60 names and just hit few letters and finds itself?
3. Also, there will be a question that needs to have correct score in first answer that is calculated from 3 fields. For example: “Total number of fruits in a basket is: 12 (the Number 12 is the answer)” a. Apples: 4 b. Oranges: 5 c. Bananas: 3 If the overall score of answers a, b & c is not 12 then there will be warning that the answer 12 is not correct or it will turn red or something…
Everything else that I have seen in this plugin is excellent and beautiful. I just need to know if this 3 features can be done with this plugin before I buy it.
We are sorry to let you know that all of the explained 3 features are currently unavailable because all those features are a bit custom type of features.
I am still very happy with this plugin, awesome. A quick question, can i add a image in the auto email responder? I tried to ad html code but that doesn’t work
I would love to hear from you, thank you!!!
Currently HTML is not supported in the email message for security and input field sanitation reasons.
Hi, I just purchased this product but cannot figure out how to allow users to click multiple options when using radio or checkboxes. Right now users can only select one option. Thanks, CM
Thank you for writing in. The radio button is only capable of choosing a single option where as checkbox can be used to choose multiple options. Aren’t you able to check on multiple checkboxes for the same field?
Can you please share us the URL of the page where you are having this issue?
Thanks for the reply. I did not realize that checkboxes worked for multiple choices. Problem solved.
If you really liked our plugin then please give us a rating from below link.
hi when i when i export to csv from form-entries i get the info like this on the label ط§ظ„ط¯ط±ظٹط¨ظٹ
its dont support arabic RTL – utf8
Can you please provide us site wp-admin login details from below contact form so that we can debug directly on your site?
i send the details but you did not send anything ?
We have received your information and we are looking onto this and will get back to you shortly.
help me please
We have replied you in the same email so please check and reply through the email.
Hello, Client would like to be able to add a counter to the subject line so that when the emails are sent from contact form, they will be able to log them in a database/program they have. Is this possible?
Currently, the explained feature is not available in the plugin. But that can be achieved through the small customization in one of our plugin files. If you wish then please provide us your site wp-admin login details using the contact form available on the below link and we will do the small edit.
For some reason, people can’t submit the forms to me. They can fill them out but then the submit button just doesn’t do anything. I tried uninstalling some unnecessary plugins and tested the form and it worked, but it’s now stopped working again.
I’d really appreciate any help as I don’t want to use another builder as I really like the features that this one has.
We just tested and the form got submitted successfully. So can you please check and reconfirm. Please see below screenshot.
And, please make sure your site doesn’t contain any JS errors generated by any other plugins or theme because JS error from other plugins or active theme can also hamper our plugin’s form, submission execution.
Hi, my client would like me to add the verbiage “*required field” so the user knows the field is required before submitting. How is that done?
Also, they would like some minor formatting on some words, such as bold or italic text. How is that achieved?
For adding required field, you can use sub-label. Please follow below screenshot for adding sub-label notes.
Regarding minor formatting, we are a bit unclear. So can you please elaborate further using some screenshots? You can share the URL of screenshots here.
Thank you for the first answer. On the second, I just need some of the copy to be italic, but can’t figure out where to code that in your form set-up. Screenshot: https://www.dropbox.com/s/2lx409y55yu6t72/italic-copy.png?dl=0
For the second, the labels currently don’t support HTML. But we will try to make it support HTML in our next update.
Till then if you require then we can do a small customization in one of plugin files to support HTML and you will be able to add italics tag in checkbox label.
If it’s okay then please send us your site wp-admin login details using the contact form available on the below link and we will do the necessary customization directly on your site.
I would like to receive a offer for some customization to the Ultimate Form Builder appearance. Do you still do that? And how can I contact you?
Please send us your requirements using the contact form available in the below link.
What is the best way to customize the form colors, particularly button color? I’m using template 6.
Also, how would I hide the field labels and use placeholder text instead?
And, a little bug I found when using conditional logic, if a hidden field is required but not activated (because the condition did not trigger its visibility), it will error the form as missing required info.
Can you please provide us the URL of the page where you have used our form along with the color of the button you wish to change to so that we could provide you the CSS code to change the button color.
Regarding the conditional logic field required, we will try to fix it on our next update.
We are having trouble getting the forms to forward to our emails. It used to work, but now stopped. We have version 1.1.4. The Form entries reflect that the form was received, just not forwarded. Also, the time stamp on the form entries is incorrect… and the time zone for our wordpress site is correctly set.
Are there any settings changed lately in the server regarding email or changed any configurations related with email settings in our plugin generated form?
Since our plugin uses default WordPress email function so if other functionality related to email are working then our plugin’s email also should work. Can you please confirm and let us know if WordPress default email is working or not by simply adding a new user in your WordPress and if those user credentials email lands on the email added while adding the user.
And regarding the date format, the timezone is inherited by your server timezone i.e time zone set in the php settings on the hosting server. So, can you please contact your hosting regarding this once?
I just purchased your Ultimate Forum Builder and I am having few problem.
First problem is one first page if you write something in fields it dosent have the text even thought you can write it in the fields but It dosent show any text.
Secound Problem is that after 2ND step the form dosent load to step 3. It keeps loading and loading but dosent go uptil step 3.
Please le me know how can these issues be fixed
My workdpresss link where the form is installed is
We have tested in the link provided and we were able to submit the form. So, it’s a bit strange that it is not being submitted in your end. Can you please check max_execution_time configured in your site hosted server?
Since the form is being processed through ajax, so the low configuration for max_execution_time will also stop the ajax call request if the execution crosses the max_execution_time limit.
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