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Thanks for your help!
Thank you for writing in.
Currently, that won’t be possible to add the script anywhere in the plugin without being overridden by updates.
But still, you want to add then we will guide you the location. Please open inc > cores > form-process.php
This is the file where we have done our all the necessary form process tasks.
I bought the pro version and when trying to add a new form the progress wheel spins for about a second and then nothing happens. I can’t get past that screen. Can you provide some assistance with this issue?
My purchase code: a40b64c6-9fcb-4fd9-bbbf-29a7a4203417
That’s a bit strange issue which is new to us. So can you please send us your temporary admin login details using the private form available in the below link because we need to do direct debugging on your end.
I have upload and activate ultimate contact form i have created 2 form one is single step and second in multi step after submitting form it showing your information have submitted successfully but i am not getting any mail kindly assist me what is happening wrong with me.
Can you please check the from name and from email of the email settings? Both from name and from email shall resemble to the value which real person will never have such as noreply and email@example.com
Please check and let us know.
I have checked but m facing same problem kindly provide me solution
Does your WordPress default mail system works? To check this, can you please add a user from users and check if the entered user email receives user account email or not?
Please check below screenshot for easy reference.
Please let us know if you receive the email from WordPress itself or not.
thanks for reply
email system is working properly.
Thank you for the confirmation.
Can you please send us your site wp-admin temporary login details through the private contact form available in the below link so that we could do necessary debugging which will be quicker too?
Just wondering if your date-picker is customisable – could all Mondays or a short date range be blocked off so they can’t be selected for example?
How easy is this (to someone with no real knowledge or jquery)?
Thanks in advance.
Currently, that’s not configurable from plugin’s settings.
Can I pre-populate the drop down from an excel file or csv?
Unfortunately, the described feature is yet not available in our plugin.
I have the problem that with different modules the field Lable is too long, it overlaps with the example checkbox or the dropdown.
What can I do to make it fit on desctop, tablet and mobile
Can you please provide us the URL of the page where you have kept our form?
Due to longer label, it will be look better if the label will display with full width with respect to textfields.
Please add below CSS in your theme’s style.css and let us know if that solves your problem or not.
float: none !important;
display: block !important;
width: 100% !important;
P.S: Please check by clearing the browser cache multiple times.
Thank you it looks good
Is it possible to switch between the steps in which you click on the tabs on top?
That’s not possible currently because those are not tabs but the steps heading and to reach step 2, one must complete the step 1. That is basic purpose of the steps implementation.
Just downloaded this plugin. Very easy to use. I’m making a multi-tab form and when I go to my webpage where I have it, I cannot hit the next button and have it switch to the next tab.
Please let me know what I can do. Thank you!
That may be occurring due to some JS conflict. Can you please provide us the URL of the page where you have used the form.
Also, when I make conditional logic on certain lines, that does not work either.
I am actually having more issues. Would you be able to privately message me?
Please send us all your issues in detail through the private contact form available in the below link.
I created a form that has certain fields hidden by default. I also added a Submit button with the reset option enabled. However, the reset button does not set fields that are hidden by default back to hidden. Any idea why?
We are checking and get back to you shortly on this.
We have updated our plugin to hide the hidden fields on reset button click. Please download the latest version from the below link.
Thank you for the quick response! I will try this out soon!
Please check and let us know if you need any further assistance.
Does this form support making a field required ONLY if it is shown? For example, if I want to require a file to be attached based on the selection of another field, how do I do that?
We have updated our plugin to not check required for the hidden fields. Please download the latest version from the below link.
Hi there. The application is behaving very strange. Sometimes the form is sent to the recipient, sometimes the user is stuck on the form. We don’t know how many forms have been lost in the process. What we know is that if we set the form to off and on again it works. But nobody knows for how long. This is very upsetting and also dangerous as the sender does not know that the form has not been sent.
Can you please provide us the URL of the page where you have used our form?
Thx for getting back to me.
It seems WordPress admin ajax and nonce verification is not working properly or disabled in the site.
Have you installed security plugins or have configured some other settings in the server? Can you please check by disabling all other plugins and switching the theme to default WordPress theme such as twenty sixteen and let us know?
I am having a bunch of issues with this form.
1- The Conditional Logic is not working.
2- I cannot hit next on tab one and get to tab two. Even after filling out the form.
3- The form now is acting as if I have added too many tabs and elements because when I add more and dave I get this error: “No script kiddies please”
4- The template display settings are not being saved when I change them. Keeps going back to default.
5- The form was holding template 4 for a while and now that I get that error code the form looks horrible and does not function anymore.
Please let me know what I can do to fix this.
We have replied in your another query.
Sorry for the second request—I Added my contact email below
You can contact me at
We guess the reason for most of the described issues are same.
The issue may be occurring due to a large number of fields in the form which your server is not being able to process from one page to another. That is the reason all the necessary fields didn’t get posted through the form from one page to another and the issue occurred.
So please ask your hosting provider to increase below parameters in the server’s php.ini file and check if the issue is resolved or not.
One of our previous customers also faced the same issue which she could resolve by increasing few parameters in the server. Please check all the conversation available in the below link where she had also described her solution for the same problem.
After increasing these parameters, please let us know and we will be figure out some other issues solution.
Do you have the ability to create a repeater field for example when adding skills on a Resume form ?
Currently, our plugin doesn’t have the repeater field.
Hi. I was using Lite and bought Pro. I want to install it but would like to bring my old forms along. How do I do that? Thanks!
You can import free version forms from the import section of our plugin. Please follow below screenshot.
Can you disable the form entry collection in wordpress so that the form only sends the email and does not keep the entry?
Thank you for the suggestion. Currently the feature is not available but we will try to come up with this feature in our near future updates.
Hello Ultimate Form Builder,
Our client received some emails from Hubspot this past weekend, February 17th & 18th. Apparently Hubspot notifies them about form submissions. The forms are through your plugin. The submissions are nowhere to be found in “Form Entries” and also not found in our database. Any idea what is going on? Do you have an email address I can forward one of the submissions to?
That’s quite strange. Whenever the email is received from our forms, it shall automatically store in the form entries section. Can you please share the screenshot of the email received so that we can check if that is really received from our form or not.
You can share the screenshot URL here.
Hey there, here’s the link to the screenshot: https://drive.google.com/file/d/1ELZCxepO-CeLs8Jm2i8vVu7dZRwVTXVb/view?usp=sharing. The page that it refers to is this one: https://fall-arrest.com/fall-safety/ask-an-expert/.
Thank you for providing us the screenshot.
The email format is not being matched with the format that our plugin’s form sends. So it must be sent from some other means.
Please review the original question, as that is not the issue. The issues are:
1. That is a form submission from one of your forms that was not recorded in the database. The form is on this page: https://fall-arrest.com/fall-safety/ask-an-expert/
2. No email was sent from Ultimate Form Builder regarding this form submission.
I’ve reviewed my servers error log. Could this have anything to do with it?
Wed Feb 21 16:58:36.068763 2018 pid 47040 Timeout waiting for output from CGI script /home/*/**/FLS/wp-admin/admin-ajax.php, referer: https://fall-arrest.com/wp-admin/admin.php?page=ufb
Thank you for the clarification again. We just checked in the provided link by submitting the form and it submitted successfully so it shall be stored in the form entries section.
Can you please send us your site wp-admin temporary login details through the private contact form available in the below link so that we can check regarding the issues described?
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