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132 comments found.

Hello I have bought your Ultimate Form Builder and have built two forms and added them to my website. The second form i have created is a party hire form and when I added the shortcode to the page it has ruined the structure of the page so much I have had to remove the shortcode from the page as it is on a customers website.

I am also a paying AccessPress customer using one of there themes with the Ultimate Form Builder. Can you advise me please on what is making the hire form break the page it is on. The contact form I made using the Ultimate Form Builder on the same website is working fine.

Hello Rob,

The issue seems to have with the Site Origin Page builder widget but not with the plugin. Though we are trying to find the solution.

Thanks.

Hello, thank you for the update, sounds like from what you have said there is a conflict between the Site Origin Page builder widget and the Ultimate Form Builder plugin….Strange that there is no conflict between them where the form is a single one ? I hope this can be resolved as I really would like to use the Ultimate Form Builder plugin on my customers site. I have had to revert back to the previous form I was using to make certain that customers can book parties in the mean time. Thank you for looking at this issue for me. Regards Rob

Hello Rob,

We had checked and it seems the conflict is with the Site Origin Visual editor. The conflict only arises when more than one visual editor are used before our plugin’s shortcode.

Can you please try using a just only text editor or just using the single visual editor? Since site origin is quite a big plugin so it will be a bit complex to find out what is causing the conflict.

Thanks.

Hello,

I have few Presale Questions. I am working on a survey that needs to be filled by 60 companies individually.

1. I was thinking to list them all in one dropdown list and when one company completes the survey their name can not be selected again in next survey or be deleted from the list automatically. Is that possible? 2. And when one company tries to find itself in dropdown list, is there an autofill option so that there is no need to scroll through all 60 names and just hit few letters and finds itself? 3. Also, there will be a question that needs to have correct score in first answer that is calculated from 3 fields. For example: “Total number of fruits in a basket is: 12 (the Number 12 is the answer)” a. Apples: 4 b. Oranges: 5 c. Bananas: 3 If the overall score of answers a, b & c is not 12 then there will be warning that the answer 12 is not correct or it will turn red or something…

Everything else that I have seen in this plugin is excellent and beautiful. I just need to know if this 3 features can be done with this plugin before I buy it.

Best regards, Vladimir

Hello Vladimir,

Thank you for writing in.

We are sorry to let you know that all of the explained 3 features are currently unavailable because all those features are a bit custom type of features.

Thanks.

I am still very happy with this plugin, awesome. A quick question, can i add a image in the auto email responder? I tried to ad html code but that doesn’t work Company Logo

I would love to hear from you, thank you!!!

Harry

Hello, syldeel!

Thank you for writing in.

Currently HTML is not supported in the email message for security and input field sanitation reasons.

Thank you!

Hi, I just purchased this product but cannot figure out how to allow users to click multiple options when using radio or checkboxes. Right now users can only select one option. Thanks, CM

Hello there,

Thank you for writing in. The radio button is only capable of choosing a single option where as checkbox can be used to choose multiple options. Aren’t you able to check on multiple checkboxes for the same field?

Can you please share us the URL of the page where you are having this issue?

Thanks.

Thanks for the reply. I did not realize that checkboxes worked for multiple choices. Problem solved.

That’s great!!

If you really liked our plugin then please give us a rating from below link.

https://codecanyon.net/downloads

Thanks

hi when i when i export to csv from form-entries i get the info like this on the label ط§ظ„ط¯ط±ظٹط¨ظٹ its dont support arabic RTL – utf8

help me please

We have replied you in the same email so please check and reply through the email.

Thanks.

Hello, Client would like to be able to add a counter to the subject line so that when the emails are sent from contact form, they will be able to log them in a database/program they have. Is this possible?

Hello there,

Thank you for writing in.

Currently, the explained feature is not available in the plugin. But that can be achieved through the small customization in one of our plugin files. If you wish then please provide us your site wp-admin login details using the contact form available on the below link and we will do the small edit.

https://codecanyon.net/user/accesskeys#contact

Thanks.

Hi there,

For some reason, people can’t submit the forms to me. They can fill them out but then the submit button just doesn’t do anything. I tried uninstalling some unnecessary plugins and tested the form and it worked, but it’s now stopped working again.

http://standrewsphotographyfestival.com/fringe/

I’d really appreciate any help as I don’t want to use another builder as I really like the features that this one has.

Best wishes, David

Hello David,

Thank you for writing in.

We just tested and the form got submitted successfully. So can you please check and reconfirm. Please see below screenshot.

http://i.imgur.com/xmnoIDJ.png

And, please make sure your site doesn’t contain any JS errors generated by any other plugins or theme because JS error from other plugins or active theme can also hamper our plugin’s form, submission execution.

Thanks.

Hi, my client would like me to add the verbiage “*required field” so the user knows the field is required before submitting. How is that done?

Also, they would like some minor formatting on some words, such as bold or italic text. How is that achieved?

Thanks, CM

Hello CM,

Thank you for writing in.

For adding required field, you can use sub-label. Please follow below screenshot for adding sub-label notes.

http://i.imgur.com/baMN0xg.png

Regarding minor formatting, we are a bit unclear. So can you please elaborate further using some screenshots? You can share the URL of screenshots here.

Thanks.

Thank you for the first answer. On the second, I just need some of the copy to be italic, but can’t figure out where to code that in your form set-up. Screenshot: https://www.dropbox.com/s/2lx409y55yu6t72/italic-copy.png?dl=0

Hello,

For the second, the labels currently don’t support HTML. But we will try to make it support HTML in our next update.

Till then if you require then we can do a small customization in one of plugin files to support HTML and you will be able to add italics tag in checkbox label.

If it’s okay then please send us your site wp-admin login details using the contact form available on the below link and we will do the necessary customization directly on your site.

https://codecanyon.net/user/accesskeys#contact

Thanks.

I would like to receive a offer for some customization to the Ultimate Form Builder appearance. Do you still do that? And how can I contact you?

Hello there,

Thank you for writing in.

Please send us your requirements using the contact form available in the below link.

https://codecanyon.net/user/accesskeys#contact

Thanks.

BizThrust

BizThrust Purchased

Hello: What is the best way to customize the form colors, particularly button color? I’m using template 6.

Also, how would I hide the field labels and use placeholder text instead?

And, a little bug I found when using conditional logic, if a hidden field is required but not activated (because the condition did not trigger its visibility), it will error the form as missing required info.

Best, Troy

Hello Troy,

Thank you for writing in.

Can you please provide us the URL of the page where you have used our form along with the color of the button you wish to change to so that we could provide you the CSS code to change the button color.

Regarding the conditional logic field required, we will try to fix it on our next update.

Thanks.

Hi!

We are having trouble getting the forms to forward to our emails. It used to work, but now stopped. We have version 1.1.4. The Form entries reflect that the form was received, just not forwarded. Also, the time stamp on the form entries is incorrect… and the time zone for our wordpress site is correctly set.

Hello there,

Thank you for writing in.

Are there any settings changed lately in the server regarding email or changed any configurations related with email settings in our plugin generated form?

Since our plugin uses default WordPress email function so if other functionality related to email are working then our plugin’s email also should work. Can you please confirm and let us know if WordPress default email is working or not by simply adding a new user in your WordPress and if those user credentials email lands on the email added while adding the user.

And regarding the date format, the timezone is inherited by your server timezone i.e time zone set in the php settings on the hosting server. So, can you please contact your hosting regarding this once?

Thanks.

Hello,

I just purchased your Ultimate Forum Builder and I am having few problem.

First problem is one first page if you write something in fields it dosent have the text even thought you can write it in the fields but It dosent show any text.

Secound Problem is that after 2ND step the form dosent load to step 3. It keeps loading and loading but dosent go uptil step 3.

Please le me know how can these issues be fixed

My workdpresss link where the form is installed is

https://octaneauto.ca/testnew/

Hello there,

Thank you for writing in.

We have tested in the link provided and we were able to submit the form. So, it’s a bit strange that it is not being submitted in your end. Can you please check max_execution_time configured in your site hosted server?

Since the form is being processed through ajax, so the low configuration for max_execution_time will also stop the ajax call request if the execution crosses the max_execution_time limit.

Thanks.

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