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I have purchased this product and running on one domain..
I want to run it on 2-3 other domains also…would i need to purchase again n again???
or any other solution?
Yes CodeCanyon requires a new license to be purchased for each new installation. You are welcome to charge the customer whatever you like for the system.
There are two awesome plugins for UCM were released 1 week ago.
– The first one is “UCM Submenu Plugin for AdminLTE theme”.
– The second one is “UCM Avatar (profile picture) plugin for AdminLTE theme”.
Check out them here:
1. Submenu plugin http://www.smart-php.com/?p=5
2. Avatar (profile picture) plugin http://www.smart-php.com/?p=17
Very Poor Support by you, i have post my error on support but no reply for last 2 days and i can see there is no update regarding that .you know we are using this Software for our client and biling and if this show error that means our billing will stop , and still my billing stop from last 4 days ..
After I update my software from last latest update
Email Alert not working , even if i want to send manual email but email template not loaded , when i select template from email list that not load and showing blank email body
You can create tickets and customers via api. or insert SQL
You could insert SQL manually. Just create a customer/ticket through the UCM interface and look at how it inserts into the database, then replicate that using your own PHP programming.
Dear I tried to ask question in my previous email , maybe i was not clear enough,. Here I am writing you again. I have some pre-Purchase questions:
1: How can create projects and assign the employee to the client’s project?
2: Can manager or administrator create and assign one employee to one client and restrict the employee to see other projects, clients and messages ? ofcourse sometimes you do not want your employees to know all of your clients.
3: Does your product provide the branding like to change the logo on the client dashboard, make a post date invoice, etc?
4: Is that possible to show the client balance in client dashboard , sometimes client can pay upfront so they should see the balance in their dashboard to pay the future invoices. Possible?
5: A client should only see his own project and the employee assigned to him. Is that what your product offer ?
6: Do you offer ticket system in the product? Can I client have multiple logins on one project? For example if a client is a company and their two department wants to monitor the project , they can ask for two different login for one account.
5: Do you provide installation services ? Is it free or you will charge?
We have purchased two UCM lite version, but as mentioned it is not yet upgraded to PrO version. Please assist
Thanks for sending in the email support ticket, we’ll reply there with assistance.
I purchased two UCM from you I can’t install it I need intsall assistant
Please send through a support ticket and we can assist
can you send me the link for the support ticket
please send through some more details and we can assist:
Can you make CRM/PM like that http://goo.gl/BhJ89O and https://goo.gl/OfxaUC ? This is very fantastic service. If you make it, million people use it.
No sorry I’m unable to create something like this.
Hi, how can i remove invoicing parts from Dashboard and display Tickets there instead?
With some PHP it should be possible. However you would need to edit the core invoice.php and tickets.php files to control what you would like output.
hello, I bought the license of your product but I have problems with the download of the same, I have forwarded the response of my host on March 6 but you have not most responded , what should I do to download the product already purchased ? I have to change the hosting service ? You have any suggestions ? Thanks in advance
I have not had a response from the mail sent on March 23, I would like to know if I have to change the hosting service and then try downloading again.
May be like Altervista?
Thanks in advance
Yes ucm will not work very well on free hosting accounts. It is best to upgrade to a better hosting account that supports all the ucm features.
Some hosts are:
I changed the hosting service and I have a new account but I have this error message : Temporary Error With License Code. Please click back and try again.
Can you help me? Thanks
Is this for ticket #008961 ? Please send through some details about the new hosting account and we can investigate what is going on
Yes, it’s for ticket #008961, I sent by email data for login. Thanks
update… in section user roles -> role details … I don’t see button “save role” and I can’t save. Please help me
Please check email ticket.
I replied to your mail, thanks
I recently purchased 2 lite licenses. I did this because I realized after I purchased the first one that I could not add extra fields to the customer template. I have upgraded to pro using the 2nd license. Everything seems to have upgraded successfully. However, I still can not add custom fields to the customer template. Please help.
Hey best to send through a support ticket and we can login to see why it’s not working. http://ultimateclientmanager.com/support/support-ticket/
In the ticket settings, the “Show FAQ product selection” checkbox does not seem to remove the product box from the tickets. I do not want a product option for tickets. Is there another settings somewhere to disable it, or is this a bug? Thanks.
So,now i see that EVERY client can see EVERYBODY ELSES job tasks in the system regardless of permission settings.
People, there is no support for this and the authors “priority ticket” system simply takes your 8 bucks and ignores your support requests.. The more I configure this system, the more bugs I find that render it useless for actual, real world functionality. And I can’t contact anyone about it even though it says I have 5 more months of supoort. This is not right.
What is your support ticket ID number? We can investigate why it wasn’t replied to.
The first ticket was #009382 where you gave me a quote. Then I opened #009404 (and paid $8) to pursue the quote and have had no response.
I’ve also just learned that the task list (todo) is visible to all customers regardless of user permissions. That is a huge privacy issue between my clients.
I am unable to re-produce the Job Task list permission issue on my own system or the live demo. Please send through some temporary login details and we can have a look at the user account permissions to fix it up.
Sorry for the delay in replying to your custom work request email, we usually do not take on custom jobs due to our busy work load. I should be able to do this particular job early this week, we will send through a quote/payment details tomorrow when back in the office. Thanks.
Thank you for responding. I’ve created another ticket 9411 with the login info.
Additionally, there is no bulk edit options for tickets anymore and ALL user roles can see ALL tickets now too. There are major permission problems with this. I’ve had to remove all customers but one because there is no privacy between them.
Thanks for addressing the issues. When everything is working correctly, this is really quite an amazing system.
I bought this a very long time ago and never used it until now. I suppose that was my own fault, but now that I want to use it, I don’t know how to use this roles adding. It looks like there is no “style” and no way to save it.
I guess I figured it out, kind of just dumb luck
That’s strange issue please send through a support ticket and we can login to fix the issue https://dtbaker.net/envato/support-ticket/
I bought it years ago, I don’t have support license available anymore. But I will try.
Hmm, turns out I bought this on 11-11-11
The last update seemed to have removed the bulk editing capabilities in the tickets again. Is there a setting that defaults after updates or something? (using 2 lite licenses)
No nothing has been removed. Please see the live demo here:
Apparently ticket_enable_groups also enables ticket bulk editing. Since I wasn’t using groups, I couldn’t change assignment status of tickets in bulk. Everything works perfectly now. Thanks for all the recent updates too. The timer feature is awesome.
The latest ticket update will work a bit better, if you have ticket_enable_groups disabled then it will still allow the bulk actions.
It does work better, but the client now has a visible link to open the little “bulk actions” window. There are no checkboxes & they can’t actually edit the tickets, but I’d like to completely hide that link from the clients. (They have edit and create permission in user roles – tickets). Is that easily doable with losing the changes next update?
I have an error installing:
“Temporary Error With License Code. Please click back and try again.”
Is this still an issue? Please send through a support ticket if you need assistance: https://ultimateclientmanager.com/support/support-ticket
HI, Im also getting the error ‘Temporary Error With License Code. Please click back and try again.’ when tried to install the free version. Raise a support ticket as well!
Thanks for reporting this issue. Please try again now.
Adding a User role, the page doesn’t have a “Save” or “okay” Just the options, no save or create role
That’s a strange one. Are you able to send through a support ticket so we can login to test/fix?
After the last update, there is a change in emailing invoices. The contact email no longer automatically shows as the “send” address, instead it is a text field, so I have to enter the contact’s email address manually. Is this a settings thing or an error?
sorry, this is just if combining multiple invoices (all the same client)
Yeah, OK, my “support” has expired, but it takes like a month or more for you to respond, so that doesn’t seem too fair. This issue began some time ago, and the recent updates have not addressed it.
After clicking “Email Invoice”, the contact’s email does not show. For the send to: I have a text field and I must manually enter their email. This used to show the contact email automatically, as it should have. How do I fix this? Thanks.
I have tested by local installation as well as the live demo and they both show the contacts email address when attempting to send an invoice.
Are you able to send through a support ticket with login details so we can see the issue? https://ultimateclientmanager.com/support/support-ticket/
I’ve created a ticket with a screenshot & more details. Thanks.
Thanks we’ll reply there.
The last update has fixed the issue. Thanks!
Tried to test a fee version, it is weired and not working from beginning…. No language change, no clear process, missed where to put admin credentials, do not have seen login info. Saying no access …. Frontend looks very basic
Install process does not send details with username and pass… Accout disabled… what a system. Password reset says just nothing how to… just a link with no more proceeding… Wasting time…
Yes the free edition is not recommended or supported, best to use Lite or Pro ( Pro demo is here: http://ultimateclientmanager.com/demo/ )
this script support rtl language after translation and how to translate script?
Details are here. I do not think RTL works. http://ultimateclientmanager.com/support/documentation-wiki/translations-language/
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