Support for TuneVoyage - Follow to Download & Smart Links (SoundCloud/Spotify/YouTube/Deezer/Mixcloud)

Taffo

Taffo supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

Item Support Policy



Things to know before purchasing

Please read the whole documentation and check for a solutions of your issue here, in the support tab of the item, before contacting me. I only provide support in ENGLISH

Very important:

  1. TuneVoyage is meant to be used by one band, label, artist or DJ to create a catalog of download gates and smart links for their own music and does not support user registrations at this time.
  2. This is NOT a wordpress plugin. However you can still install it independently on a subfolder or another subdomain.
  3. The script was tested on PHP versions from 5.6 to 7.1.9
  4. Due to the high amount of requests recently received, Soundcloud is not processing API application requests at this time. FOR ANY NEW BUYERS, IF YOU ARE PLANING TO USE SOUNDCLOUD AS AN OPTION IN YOUR INSTALLATION, PLEASE PURCHASE THE SCRIPT AFTER SOUNDCLOUD OPEN THEIR API KEY REQUESTS ONCE AGAIN.
  5. Everyone who already have their SoundCloud API keys and have setup the SoundCloud download gates can still continue to use the feature without any problems.
  6. VERY IMPORTANT: Read the documentation before updating! It is only save to update if you didn’t altered TuneVoyage’s code at all, or else your changes might be overwritten by the update!

Support DOES include:

  1. Do not hesitate to contact me if you didn’t understood something, altough it was included in the documentation. I am always happy to help or explain!
  2. I do help buyers with installation and setup.
  3. I will answer your technical questions about item’s features.
  4. I will assist with reported bugs and issues.
  5. I do help with generating your app keys and secrets, needed for the download gate.
  6. I do help with issues during or after update, if the problems that have occurred ARE NOT due to your customizations.
  7. I will help with included 3rd party assets.

Support does NOT include:

  1. I cannot help with issues from your own customization.
  2. I cannot help you change the redirect URI of an existing SoundCloud APP. That is up to SoundCloud and you should contact them.
  3. I cannot generate you APP keys for SoundCloud/Mixcloud/Spotify/Deezer or YouTube, but I can help you and guide you trough the process. It is also well explained in the documentation and there is even a video example included. However, if you still feel confused about somethig you can always contact me. I will be happy to help!
  4. I cannot be responsible for losing any of your own customizations after an update. Each customization is unique and it is impossible for me to consider everything. ALWAYS MAKE A FULL BACKUP OF YOUR DATABASE AND OF ALL THE FILES BEFORE UPDATING
  5. I will not accept your refund request if you already used TuneVoyage for a few weeks/months. If you feel like it didn’t deliver what it promised, please ask for a refund immediately.
  6. I cannot provide general webhosting and/or general PHP support.
  7. I cannot provide general Codeigniter, Smarty, Bootstrap support.

You need custom work?

  1. I can change existing features for you or develop new uniqe ones for additional fee. Keep in mind, that future updates of TuneVoyage might not be compatible afterwards. We can discuss that via e-mail.
  2. If you already changed or extended TuneVoyage’s code you can contact me and discuss if updating to a newer version without losing your work is possible to be done manually by me.

I hope you enjoy my work. I would be really happy if you can take a few minutes and write a review after you get to know TuneVoyage. Thank you!

Popular questions for this item

I got an error “No input file specified”.
Some buyers experienced “No input file specified” error on some hostings. This can be fixed by opening the .htacces file in the root folder and changing this line: RewriteRule ^(.*)$ index.php/$1 [L,QSA] Replace with: RewriteRule ^(.*)$ index.php?/$1 [QSA,L]

I get 500 Internal Server error …
One of the buyers experienced a 500 internal server error when trying to go to the admin panel. We fixed this by editing the .htaccess file in the root folder the following way: <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteCond $1 !^(index\.php|resources|robots\.txt) RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule>

uri_mismatch when trying to download via YouTube and other platfrorms.
This occurs when you didn’t setup your YouTube APP properly (also for spotify). Make sure you copied the correct callback url for your app and saved the changes. You can find the callback url for each platform in admin->settings Example url http://yoursite.com/tunevoyage/callback/youtube
Spotify URL should end with ”/” http://yoursite.com/tunevoyage/callback/spotify/

Contact the author

This author provides limited support for this item through email contact form.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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