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Discussion on Total GDPR Compliance - WordPress Plugin for GDPR Compatibility

Discussion on Total GDPR Compliance - WordPress Plugin for GDPR Compatibility

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110 comments found.

Hi there,

I just bought this plugin and it looks promising. However, after reading the documentation I still have a few questions:

paragraph D) Add/Edit Cookie Template

I have enabled the “More info status” check, but there is no “More Info Text”, “More Info Action” or “Slide out Content Text”. So the “More info” button in my cookiebar goes straight to ”/privacy-policy”, which I don’t want.

paragraph I) Advanced Cookie

I have activated and saved the “Enable Advanced Cookie Services”, but I don’t see any of this showing up in the cookiebar. If I use the shortcode [tgdprc-advanced-cookie-setting], it just prints out “[tgdprc-advanced-cookie-setting]” inside the cookiebar.

If I use the “Enable Floating Advanced Cookie Trigger Box”-option, it shows up as an icon and clicking on it does indeed show the Advanced-box, but I’d rather have this link inside my cookiebar.

By the way: https://accesspressthemes.com gives a 504 error on my part…

Thanks,

Cees

Hi there,

I just bought this plugin and it looks promising. However, after reading the documentation I still have a few questions:

paragraph D) Add/Edit Cookie Template

I have enabled the “More info status” check, but there is no “More Info Text”, “More Info Action” or “Slide out Content Text”. So the “More info” button in my cookiebar goes straight to ”/privacy-policy”, which I don’t want.

paragraph I) Advanced Cookie

I have activated and saved the “Enable Advanced Cookie Services”, but I don’t see any of this showing up in the cookiebar. If I use the shortcode [tgdprc-advanced-cookie-setting], it just prints out “[tgdprc-advanced-cookie-setting]” inside the cookiebar.

If I use the “Enable Floating Advanced Cookie Trigger Box”-option, it shows up as an icon and clicking on it does indeed show the Advanced-box, but I’d rather have this link inside my cookiebar.

By the way: https://accesspressthemes.com gives a 504 error on my part…

Thanks,

Cees

Seems the “response within 1 working day” does not quite live up to expectations….

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LOL…. it is your own website that does not show anything but a emptypage when you have ghostery addon extension installed in a browser.

https://addons.mozilla.org/nl/firefox/addon/ghostery/ https://chrome.google.com/webstore/detail/ghostery-%E2%80%93-privacy-ad-blo/mlomiejdfkolichcflejclcbmpeaniij

Hi there,

We will check on this matter and let you know about the update as soon as possible.

Thanks!

Hi, just bought Total GDPR plugin. How can I visualize ‘Settings’ (and then modal with settings) link on bar? THX

anybody there?

Hi there,

Thank you for writing in.

Please refer to the documentation below and if you still face problem configuring the plugin please do contact us: https://accesspressthemes.com/documentation/total-gdpr-compliance/

Thanks!

Oke, I try it again to install this plugin right. When I look on your demo page, after clicking “cookie settings” the slide is there. In the right upper corner it displays a close button. At my slide there is no close button at all. Also not in the same color as the backgroundcolor. Please help. I checked it in firefox and safari. Both the same result.

This is your demo page: https://demo.accesspressthemes.com/wordpress-plugins/total-gdpr-compliance/

Hi there,

Thanks for writing in,

We need a little more information to understand what’s going on. Would you please provide us with the URL of the site? We will check and let you know the solutions. Also, if you have any additional questions, please let us know.

Thanks!

Oke, I fixed it by turning it off in the plugin and than turn on again. This is fixed now. I do have another question: under the button accept, the visitor accepts “NO COOKIES”. this is not right. It should be only functional. Where can I change that? I am missing good documents/video’s of this product to install. Please help.

Hello.

Is there a way to view the demo? I try to access but I see ssl security error.

Thank you

Hi there,

Thank you for writing in.

Could you please provide us the error that you are facing so that we can help you.

Thanks!

Hi there,

Thank you for writing in.

The issue has been fixed.

Thanks!

Hi, your plugin doesn’t work on my wordpress site, I want to be refunded. I doesn’t appear noting cooke notice, even if I’ve modify settings more time and clean cache site.

Hi there,

Thanks for writing in,

We need a little more information to understand what’s going on. Would you please provide us with the URL of the site? We will check and let you know the solutions. Also, if you have any additional questions, please let us know.

Thanks!

it doesn’t appear the cookie notice on the site; I’ve tried to change every settings cookie, or mode popup, bar o floating, but it still doesn’t function. My site is Wordpress multisite. But I’ve already unistalled your plugin, and I’ve installed another that works. I’m sorry

Hi there,

Thank you for writing back.

We need a little more information to understand what’s going on. If possible could you please provide us your site backend details in the ‘Private Contact’ section below? Once we’ve got that information from you, we can take a closer look! Also, please mention your issue while sending us the details.


Documentation   Private Contact

Thanks!

Hello, why is the default mode set to “block all”. People are not reading, just clicking. We have online courses for our students and to let the system work we need to place functionality cookies. we get loads of extra work with your tool. Is there a way to set “only functionality cookies” as default? Thanks

Hi there,

Thank you for writing back.

Could you please contact us on our private contact option below? Once we’ve got that information from you, we can take a closer look! Also, please mention your issue while sending us the details.


Documentation   Private Contact

Thanks!

Hello. I got the question to open up my complete backoffice for you to access to have a look on something. This is really crazy. We run a bussiness. This is not the way it should be! Please give another solution or we are dropping this plugin.

Hi there,

Thank you for writing back,

We have replied back to you by our Private contact. Please check and continue support by the mail. We will assist you best we can.

Thanks!

Do you work with pixel your site plugin?

Hi there,

Thank you for writing in.

Could you please explain about your query more in detail so that we can help you?

Thanks!

Hello we have a wordpress built with elementor. We are expiriencing difficulties with your plugin version 2.0.6

Clicking In the cookie bar “more information” button redirect into a privacy policy in a new tab.

We want that when someone click the “more information” show the options of advanced cooking settings, to allow the user to choose allow all cookies, or only some of them.

Thanks so much

Hi there,

Thanks for writing in,

We need a little more information to understand what’s going on. Would you please provide us the URL of the site? We will check and let you know the solutions. Also, if you have any additional questions, please let us know.

Thanks!

Hello… Is this plugin multisite compatible? I think no because I get some error using it in a multisite environment for a different language sections.

Hi there,

Thank you for writing in.

Our plugin works in multiple websites. Could you please let us know the error that you are facing so that we can help you on this matter?

Thanks!

I have a elementor site and the GRPD Compliance show this error in javascript console Uncaught SyntaxError: Unexpected token ’*’ ?tgdprc_cookie_preview=1:1416 Uncaught ReferenceError: wp is not defined at ?tgdprc_cookie_preview=1:1416 (anonymous) @ ?tgdprc_cookie_preview=1:1416 ?tgdprc_cookie_preview=1:1422 Uncaught ReferenceError: wp is not defined at ?tgdprc_cookie_preview=1:1422 at ?tgdprc_cookie_preview=1:1423 (anonymous) @ ?tgdprc_cookie_preview=1:1422 (anonymous) @ ?tgdprc_cookie_preview=1:1423

The web is https://taovisual.com/

Hi there,

Thank you for writing in.

We need a little more information to understand what’s going on. If possible could you please provide us with temporary login details of your site’s backend? Once we’ve got that information from you, we can take a closer look! Also, please mention your issue while sending us the details. Please reply to us via the ‘Private Contact’ option below.


Documentation   Private Contact

Thanks!

This plugin use jquery?

Hi there,

Thank you for writing in.

Yes, the plugin uses jQuery. Please do let us know if you have any additional questions.

Thanks!

My developer turned on the option to show to EU member countries only, but it still shows to all users.

Hi there,

Thanks for writing in,

We need a little more information to understand what’s going on. Would you please provide us the URL of the site? We will check and let you know the solutions. Also, if you have any additional questions, please let us know.

Thanks!

www.YourScoreBooster.com

Hi there,

Thank you for writing back.

We need a little more information to understand what’s going on. If possible could you please provide us with temporary login details of your site’s backend? Once we’ve got that information from you, we can take a closer look! Also, please mention your issue while sending us the details. Please reply to us via the ‘Private Contact’ option below.


Documentation   Private Contact

Thanks!

Hi! I have two questions:

Is it possible to enable a DECLINE button?

In case of refusal, is it registered that the user refused?

Hi there,

Thank you for writing in.

Currently this feature is not available in the plugin. Please do contact us if you have any additional question.

Thanks!

hello, this plugin allows you to specify cookies manually? i.e. place exam_cookie, and block it until the user allows it?

Hi there,

Thank you for writing in.

Our plugin has default to check the cookie and block if there is for YouTube, WordPress, Facebook, google analytics, woo-commerce. For cookies other than that, you have to manually add them.

Thanks!

Great, so I can manually add a cookie value and it will be blocked until it is accepted? Do you have any screenshots or demo admin?

Hi there,

Thank you for writing in.

Could you please email more on this matter?

Thanks!

Hello,

Is it possible to have a banner at the bottom rather than a popup?

Is it possible to create a button to modify cookies again as on this page https://autoriteprotectiondonnees.be/citoyen/cookie And to have an edit/gestion button permanently as on this page https://www.relaw.be/fr/

Thanks for your help

Hi there,

Thank you for writing in.

Yes you can maintain position. Could you please elaborate more on the second paragraph query? We have clearly represented the layouts and features of plugin in demo as well.Please take a look at the demo of the plugin: http://demo.accesspressthemes.com/wordpress-plugins/total-gdpr-compliance/

Thanks!

Hello, I am having an issue on my website. The plugin is set to be loaded on every page, and it behaves as expected; the problem is that, if I accept cookies (whatever the page: the home or another one), when going back to the home page (or refreshing it) the cookie bar appears again, and I have to accept cookies again. My home page is a category page, thus I do not have the TGDPRC settings in the builder to change (so I can’t have set it to “always show” or such). All JS tied to the plugin are excluded from minification, combination, and whatever. I am using Cloudflare Basic, if it’s relevant. Thank you for your help!

Hi there,

Thank you for writing back.

It seems that your site is on construction mode. If possible could you disable it so that we could look into this matter.

Thanks!

Sorry! Disabled :)

Hi there,

Thank you for writing back.

Due to dime difference we were not able to access your site. Please provide us your site temporary backend details we will look it on our time. Once we’ve got that information from you, we can take a closer look! Also, please mention your issue while sending us the details. Please reply to us via the ‘Private Contact’ option below.


Documentation   Private Contact

Thanks!

Hi, question: is this plugin able to block the adsense ads BEFORE the cosent gathered? this is one of the most tricky problem for quite all of gdpr plugins….

Hi there,

Thank you for writing back,

Currently, we do not have such a feature at our plugin.

Regards!

Good Morning,

I want to know how many sites this plugin can be installed on. I have three sites, do I have to buy three licenses? Thanks!

Hi there,

Thank you for writing in.

Yes, you can use the plugin on multiple sites by either using WordPress multi-site or using the single purchased license. Please, do let us know if you have any questions.

Thanks!

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