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119 comments found.

_Bjorn

_Bjorn Purchased

Could someone please respond to my email please.

Hi.

Emails have been replied today.

Best Regards,
Ricardo.

Can I disable “bugs reporting”?

Hi.

At the moment there isn’t any option to disable bugs reporting. A new update will be coming soon, which will include that option.

Best Regards,
Ricardo.

I installed perfectly but cannot login as it keeps saying please enter valid username but i know 100% , i also have a problem in the lgoin page a php error on http://inpsabudhabi.net/

Kindly We need Your response as soon as possible what i should do to make this work i tried several hosts and no one work with me

Hi.

Your email has been replied.

Best Regards,
Ricardo.

Hello i replied you in email the attachment on the script not working and i sent to you all the details

Hi, I need a rating system for services, no tickets to be opened, can this system function as such?

Hi.

Sorry, but Tickerr is a tickets system, not a rating system, so it cannot work other than as a tickets system.

Best Regards
Ricardo.

Hi, is possible turn off the bug option por registered users? I like buy this for tickets only,thanks

Hi.

At the moment there’s not an option to disable the bug reporting system. It will be included in further updates.

Best Regards,
Ricardo.

hi how do change date format? mm.dd.yyyy to dd.mm.yyyy

Hi.

Please contact me through the “Support” tab on this item.

Best Regards,
Ricardo.

Where I can test the app? Demo not working

Hi.
The demo is live and working :)

Best Regards,
Ricardo.

Can you provide customize this script?i want 1. When ticket create it send notif to departdepartment’s than handle the ticket 2. Can all ticket and comment show in front end because we want to use this script for complain system in my city Thanks

Hi

Please contact me at support@sglancer.com

Best Regards,
Ricardo.

codephp

codephp Purchased

next scheduled release date

best regards,
CodePHPConsultant, LLC

Hi.

My apologies, but a new release date hasn’t been set yet.

Best Regards,
Ricardo.

Hi there,

is it possible to see the date and time when a reply was made?

Than another question: We have a lot of customers wo give us large error reports (and they don’t know to use file-upload for this). To scoll all the tickeds to the end to make a reply will be good. Can we set on “Ticket Replies”-page to read the last written comment and on top of this reply-list the editor field?

Best regards,
Steve

Forget about date/time – found out that it shows on hover the replay.

Hi.

This would require the Tickerr system to be modified. Please send me an email at support@sglancer.com, in order to give you a better assistance.

Best Regards,
Ricardo.

A PHP Error was encountered

Severity: Warning

Message: session_start(): Cannot send session cookie – headers already sent by (output started at /home/careergogo/public_html/trackit/application/controllers/Login.php:1)

Filename: Session/Session.php

Line Number: 140

Backtrace:

File: /home/careergogo/public_html/trackit/index.php Line: 293 Function: require_once

A PHP Error was encountered

Severity: Warning

Message: session_start(): Cannot send session cache limiter – headers already sent (output started at /home/careergogo/public_html/trackit/application/controllers/Login.php:1)

Filename: Session/Session.php

Line Number: 140

Backtrace:

File: /home/careergogo/public_html/trackit/index.php Line: 293 Function: require_once

Should be fixed, email sent, please advise.

Hi.

I’m sorry for the issue. Your email has been replied with instructions to fix it.

Best Regards,
Ricardo.

A PHP Error was encountered Severity: Warning Message: session_start(): Cannot send session cookie – headers already sent by \\

Can you help? public answer please.!!!!

next scheduled release date _???? toooo

Hi.

A new update is in production, which will include a fix for the bug you’re reporting. The update will be released within the next days, and you should expect it to be live as soon as CodeCanyon approves it.

Best Regards,
Ricardo.

I wait!

Hi. I’m having a message that does not let people reply to the ticket.

Fatal error: Call to undefined function separate_files() in /home/plasticrecycling/submit.plasticrecycling.com/application/views/guest_ticket.php on line 205 A PHP Error was encountered

Severity: Error

Message: Call to undefined function separate_files()

Filename: views/guest_ticket.php

Line Number: 205

Backtrace:

Hi.

I’m so sorry for the delay. Please send an email to support@sglancer.com to help you with the issue ASAP.

Best Regards,
Ricardo.

Hi, I have installed your application successfully. But I can’t login to the portal. When I click login nothing is happening. Can you help?

Hi.

I’m so sorry you’re having issues with Tickerr. Please send an email to support@sglancer.com to help you with the issue asap.

Best Regards,
Ricardo.

Hey Ricardo, I sorted the problem. I forgot to upload your htaccess file!

Hi I get this error

Config.sample.php file has been modified, but it couldn’t be renamed.

All the pre-install requisites are fine. Hosting it on ec2 instance

Hi.

I’m so sorry you’re having issues with Tickerr. Please send an email to support@sglancer.com to help you with the issue asap.

Best Regards,
Ricardo.

FP-INF

FP-INF Purchased

Just to warn people. I bought this ticket and I been maliciously attacked by SPAMMERS. They don’t have a captcha option to prevent this. This system is totally vulnerable. Wish I didn’t buy this nightmare.

Hi.

I’m sorry you’re getting spam issues with Tickerr. As stated in the email I sent you yesterday, Tickerr doesn’t include any captcha option yet. However, the issue will be taken into consideration to include a captcha option in a further update.

Please note that Tickerr isn’t responsible for the spreading of the URL of your Website, thus isn’t responsible for the spam you’re getting.

Best Regards,
Ricardo.

I want to buy this system, you have a translation of it in Portuguese Pt_Br. Does it support CRD, AI, PDF, PNG files? I need to attach these types of files. Thanks

Hi.

At the moment translation is not supported.

Yes, you’re able to select from your administrator panel which file formats to allow.

Best Regards,
Ricardo.

I want to buy this system, you have a translation of it in Portuguese Pt_Br. Does it support CRD, AI, PDF, PNG files? I need to attach these types of files. Thanks

Hi.

At the moment translation is not supported.

Yes, you’re able to select from your administrator panel which file formats to allow.

Best Regards,
Ricardo.

DTVPS

DTVPS Purchased

started getting this error randomly was working just fine the other day any ideas?

A PHP Error was encountered

Severity: Warning

Message: mail(): SMTP server response: 503 5.5.4 Error: send AUTH command first.

Filename: libraries/Email.php

Line Number: 1812

Backtrace:

File: C:\xampp\htdocs\support\application\controllers\Guest.php Line: 549 Function: send

File: C:\xampp\htdocs\support\index.php Line: 293 Function: require_once

Hi.

Please send an email to support@sglancer.com, to address your issue as soon as possible.

Best Regards,
Ricardo.

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