This author's response time can be up to 2 business days.
Not sure if you’ve addressed this already but when I added your plugin, I got the following error message:
Warning: array_key_exists() expects parameter 2 to be array, string given in /home/content/p3pnexwpnas09_data03/50/2488150/html/wp-content/plugins/theia-smart-thumbnails/TstMisc.php on line 160
Please open a support ticket over at http://wecodepixels.zendesk.com with your website’s URL plus admin credentials so that we may investigate the issue more easily.
Not sure what exactly is going on, but it seems that every time I create a new post I now have to regenerate the thumbnails to get the image to show in my theme. Not sure why.
See first post on minutemenministries.org
I had to manually use the “Regenerate thumbnails” tool to get the post to show up on the main blog feed.
I tried to submit a request on your Zendesk, but it will not let me select a plugin and therefore will not let me submit a request, since it is a required field. I will submit the extended question here. I need a response as soon as possible, please.
Hello, I submitted this question via the CodeCanyon discussion page, but I figured that this would get me a quicker response.
A year or two ago, I customized our theme to use the “Featured Image” feature to manage out post images on our blog. I modified the single_post.php file to insert the featured image at the top of each post. I also modified one of the theme files to pull the featured image into the blog and portfolio entries for each post.
About a month ago, though I’m not sure what changed, the thumbnails on the main page of my site stopped showing up. After some investigation, I discovered that if I regeneration the thumbnails using the “Regenerate Thumbnails” plugin, they would show up. However, when I create a new post, I have to regenerate that image to get it to show up on my main page. It used to show up automatically, without the extra step.
Another factor is that the image shows up without any extra step inside the post (the one I customized this by editing the single_post.php), but the image that is pulled through the theme processes from the “Featured Image” feature fails to show up without the “Regenerate Thumbnail” command. I have not updated my theme in quite a while, so I suspect the plugin first.
I am not sure exactly what the problem is, but I suspect it may have something to do with one of the new versions of Theia that came out in the last few months.
I can give admin access if you need it.
Could you please give us an email with admin credentials at email@example.com? It would also be helpful if you could copy the content of your previous message with the description of your issue inside the email.
Still waiting for a reply on this. I sent the admin credentials on March 16, and a followup email asking for a status update on March 26. The username I created for the task has not been used at all. What’s going on?
I have a Classifieds website where users can post from frontend. The problem is thumbnails are not being correctly shown.
If I use your plugin, do I have to regenerate thumbnails everytime a new post is published or do they regenerate automatically?
The plugin regenerates the thumbnails automatically, so it should be okay. But I suggest dropping us a ticket at http://wecodepixels.zendesk.com and we’ll send you a trial version to try out. If it works properly, then you can purchase a license here.
Thank you. I have submitted a request.
Hi, Theia Smart Thumbnail not working with WP 4.1…
*I was try with default theme: not working… *I was try with my theme: not… *I was try with and without other plugins: not… *I was try with different service provider (hosting) + different domain: and not working again
And i was write to support 2 days ago… im waiting any help about this situation… anyone can help me please?
Anyone looking here or Support?
We will gladly assist you in this matter. Please open a ticket over at http://wecodepixels.zendesk.com and we will get back to you shortly. If you have already done so, please tell us your ticket number and we will prioritize your request.
Thank you for your patience.
PHP Warning: array_key_exists() expects parameter 2 to be array, boolean given in XXX/plugins/theia-smart-thumbnails/TstOptions.php on line 38
Please can you fix that.
Thank you for reporting this to us, we’ll definitely have it fixed in our next update.
All the best,
Can you update the version available at wecodepixels.com for those who purchased it from there?, please
Please open a ticket over at https://wecodepixels.com/submit-a-support-request/ and we will be more than happy to send you the latest version as soon as possible.
Thank you and have a great weekend,
Hope you can update the zip in the member’s area over there.
It’s a sub-par experience having to ask for the zip when you update the plugin, and/or either receive an automatic update with a valid license.
I wholeheartedly agree, I have sent you the latest version and also updated the one from our own site. I apologize I kept you waiting until now.
(Heads up: you packaged a .sh file inside the plugin. Not a harmful one, but still)
I may have said it before, but thank you for keeping this plugin updated. appreciated.
Thank you kindly as well!
Hi, How does the licenses work if I have a development, staging & production site, will I need 3 licenses?
You will need just one license in your case. You do need multiple licenses if you want to use the plugin on multiple production sites.
Pre-purchase question: I have a slider that sets the image as a background, is full-width, but fixed height. So depending on the screen size, it shows differently. From my understanding, this plugin will not help with this, as the image is not being cropped, just displayed as the background image.
Will your plugin help with this situation? I don’t believe it will, just hoping it can…
Site is here: https://thecolephotos.com and I’m referring to the slider on the home page.
I believe you’re in luck. That slider is using “background-size: cover;” which is supported by our latest version. You can go ahead and purchase a license and contact us if any issue comes up. Ultimately we can provide a refund if it doesn’t work with your slider.
Oh wow, I was almost positive there was no way it would work. Ok, thanks!
Holy WOW! I consider myself fairly proficient in PHP, CSS, WordPress, etc, and I’m just stunned at the abilities of this plugin. Simply amazing! I wouldn’t have believed it until I saw it.
Haha I’m really happy to hear that! Remember that if you stumble into any issues you can submit a ticket here as we reply much quicker: https://wecodepixels.com/submit-a-support-request/ And of course if you are satisfied with the plugin, we would love it if you could post a rating/review as well. Cheers!
This has to be something of a record. Purchased the plugin. Installed it. Tested it. Uninstalled it!
It failed in the the first most basic test. It messes up parallax!
Hello, I have tested the plugin thoroughly. Whilst it is a good idea – and nicely executed – it causes too many conflicts. :0(
I am very disappointed with this plugin. It does not work correctly and is adversely affecting my website. I would be grateful for a refund.
Please note, I have attempted to send you a message through your website but your online form does not seem to be working.
We have accepted your refund request, as discussed. There probably was an incompatibility between our plugin and your theme or setup. We do our best to make the plugin work with virtually all themes and plugins, and hopefully this specific issue will be fixed in the future.
Hi, Liviu -
Thank you for acting promptly. It is a great shame that the plugin did not work. It is a perfect tool, a perfect idea. Maybe I will buy it again in the future if you continue to develop it.
Note, the theme was “GeneratePress” – which is very popular. The problem was that parallax images became broken when the plugin was activated.
admin demo is out
As an documentation, i saw that we used manual crop. Is there any setting allow auto crop? , crop without any issue lost header.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $10
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work