Thoroughly enjoyed the plugin. Used in a client project at their request, it's very simple to install, setup and concise. Support is also helpful and has our vote for good overall product. All the best!
The documentation is really lacking - a lot of features aren't discussed or even mentioned, making it difficult to properly configure.
The developer will probably say something unrelated in their response. Pay attention to this because they never take ownership for their lacking documentation - there's a few reviews below that speak to the same issue.
Seems you not even open at least one Ticket for asking support. Because you've tried to get free support avoiding the Support limited period and without update it, it doesn't mean the Plugin or anything related to it has any issue.
Documentation it fully done but of course, it doesn't include how to fix your theme or other scripts to not affect the Testimonials Showcase.
You've come with "how to" questions over the Comment section to avoid the Support services and once you have been redirected to Support system decided that you should provide a "negative rating" after more than 1 (ONE) year when the plugin was worked just fine without any problem.
We think is more than clear that the rating has nothing to do with plugin itself but is more about not getting free support out of support period.
Does not work properly out of the box, Does not show in Visual Composer. I mean who wants a plugin that I have to get support 10 minutes after buying it............. Wasted money!
If the VC Element is missing, it may be something very easily to be set from VC, which was probably customized 'cause with a standard VC settings, the VC element will show up instantly once the AddOn is Enabled.
Still, we didn't noticed ANY Comment or Support request in either way. Also, if is really a "wasted money" situation, we should expect a refund request but seems there was not a such request either. So, on this case, definitely there is not any issue with this AddOn and for sure not a waste of money.
I selected "Customer Support" because after contacting support, they closed my case and blatantly ignored any communication after. Here's what happened. I purchased the plugin. Installed it within minutes. Immediately had issues with the plugin communicating with Visual Composure. I uninstalled the plugin and contacted support requesting a refund. Support said I'm stuck with the plugin, no refund will be issued. So, I purchased a plugin and support didn't help me get it working, neither was I refunded my money. So, let my $17 loss save you $17 is you use Visual Composure. You won't get any support and you will not get a refund.
You can always ask for a Refund but you have to justify your request with clear evidences. There was no chance to be checked you related problem not even by our support team.
The plugin works well and there are many features and options. Support was helpful as well when I reached out to them. I mainly needed this plugin to convert 700 existing reviews on our site into something that supported Schema markup. The plugin does not offer an import option so I had to figure out a custom way to import my review posts using phpmyadmin. Also the plugin does not do aggregate ratings. These two features would be really helpful. I would also would have liked to see better css documentation or admin options to change to custom colors instead of the 12 or so colors schemes provided.
Just updated...lost my groups. Why does the user have to delete the plugin in order to update? Awkward.
Into Support Tab is available a dedicate FAQ for this case where it says how an update should be done to be safe and without loosing data:
We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.