conflict with the following plugin: Testimonials Showcase for Visual Composer Plugin. When your plugin is disabled, that plugin works fine. When your plugin is enabled css and styles do not work.
any update on this? its been 6 days. Thanks..
Sorry for delay. Regarding that the comments section is for pre-sales questions, if you need support please contact us at email@example.com
Regarding the “missing” css, please clear the cache and run the Automated test in Troubleshooting. If the problem still persists please let me know.
Did you get a respond already? If not can you please send your ticket id?
hi Guys, I have been responding to the email by replying to it. I did respond last night and also put the ticket request number on the subject line. That number you had was 2154. This is really a bad system. Let me know where I should open tickets. I put it on the comments here and then also respond to the emails. This has been going on for a month now. Please let me know when this can be resolved. Thanks
James…This is now a month old and I have been very patient. I gave you guys access to the site and still no progress. Please let me know if you cannot provide support and if not please provide a full refund as this is really bad.
Sorry for delay, I just answered to your ticket. Thanks
Someone from your company logged into the site and made some changes as the issue was not resolved per my email. Now that screwed up the entire site. I disabled and deleted your plugin and got the site back. Then after reinstalling the plugin, I get a 403 forbidden error. So now have disabled it again. Forget the other issue as I got tired of your NO SUPPORT and replaced the other plugin. But now this 403 error needs to be fixed. If you cannot fix this, please refund my money as I have been very patient for more than a month and spend countless hours on this. Not worth the time spend. I will go buy another one like Hide My Wordpress which has got great ratings. Just frustrated with your complete lack of support. Plugin has not been updated since last year either.
I think you got 403 because of a Firewall misconfiguration. As the FAQ says:
“I have locked myself out of admin, I have forgotten my new login and admin URL.
No problem. Please add the following line to your wp-config.php:
It will turn off both modules (Hide WordPress/Firewall), so you can login and check/modify the settings.
Before you re-enable the modules you need to remove the line from wp-config”
You can buy Hide My WP if you don’t want to hide WordPress but would like to spend money for nothing: http://wpthemedetector.co.uk/?site-url=http%3A%2F%2Fhide-my-wp.wpwave.com%2F
After more than a month and countless hours of dealing with you, I have given up. I provided everything you asked for, I also gave to site access but no one really logged in to resolve the testimonial plugin issue. Finally out of sheer frustration, I bought another testimonial plugin and got it to work. But your plugin was still causing issues. I removed it and reinstalled it clean and still got 404 errors all over the site. Firewall works only if you do nothing. As soon as you put a country in the blacklist it breaks the site and I cannot login. Hide word press throws 404 errors everywhere. So after reinstalling several times and using your default settings and still continuing to get these errors and with no support, I am asking for a full refund. Your comment that Hide My Wordpress is not that great is laughable. Even if it was not that great I would have paid money for some thing not great but in your case, nothing works so I paid money for ZERO nothing working . Please let me know how I can get a refund. Unfortunately i liked what I read about this and wanted a firewall/hide wp in one plugin. But all smoke and mirrors marketing with bad code and nothing working. But even then the main reason is total lack of support. You cannot even support your own product – no updates since last August, so no wonder you cannot even support your customers. BUYER BEWARE. Again, Please provide a full refund.
You can ask refund on Codecanyon, however we can process your request only if there was an issue on our end and it couldn’t be solved.
Please include your ticket(s) id in the refund request.
Hi i just read the review somewhere for this plugin that It might have adverse effects on other plugin that make ajax calls as well. is it true
Sorry for delay. The plugin won’t block the ajax requests, some plugins use a hardcoded wp-admin/admin-ajax.php in their code, but you can easily fix it with the Automated testing
You have requested the connection information Mail sent since Fri, 27 Jan 2017 13:29 You have provided no support
Since Jan 27, 2017 12:02:56, we have no answer and no support
We answred your question, please check your mail.
Thank you, help me on the following problem
can i create a multisite web with this plugin?
Yes, multisite is supported on Apache.
Is anyone else getting the error message: Warning: Invalid argument supplied for foreach() in /.../../././wp-content/plugins/kaya-gilda-page-widgets/inc/admin/kaya_admin_settings.php on line 192
There isn’t known issue with this. Are you sure that it is related to the plugin?
Opps, sorry I posted the comment in the wrong place. Sorry!!
Hello, After activate this plugin I cant access to the WP admin panel and visitors cant see the website. I sent you an email yesterday….. Best regards,
I can’t see your ticket. Can you send your ticket id here?
I’ve sent you an email thru the contact form on support tab.
Unfortunately I can’t login via FTP, however you can fix it easily:
Please add the following line to your wp-config.php:
It will turn off both modules (Hide WordPress/Firewall), so you can login and check/modify the Firewall settings. Please remove any blacklist, and clear the banned ips as well if is there any.
Before you re-enable the modules you need to remove the line from wp-config.
thank you very much!!
This comment is currently being reviewed.
is there any documentation for this one..
another thing.. how to exclude some js or css after we merge all script?
and.. how to fix a broken icon fontawesome.. thanks
I think your theme or one of your plugins using a relative path for font awesome icons, and if you merge the css the path won’t work. For this you can create a rename any file/folder rule, or you can add a regular expression in CSS rule.
If you need more help please contact us at firstname.lastname@example.org
Hi i send email to email@example.com , topic “Swift Security User guide”
hi! its possible to use complete the plugin except the wp-content?
Actually you can tweak it, but it isn’t recommended. Can I ask why would you like keep wp-content?
hi! its possible to use complete the plugin except changing wp-content for media?
Hi something puzzle me here. i cant stop notice and to comment . I was about to buy BUT now i am still considering. All your support reply you asking for wp-admin login. Is that the only way to solve all the issue cause by this great plugins?
i am not sure for others, but for more i am not going to give everyone the access to my back-end. You should have regular set of troubleshooting guide or known problem /faq like all other plugins.
Regarding that there are many installs, different server software, cache, plugins, theme WordPress versions, etc it is quicker and easier if we can check the page itself.
Of course if you don’t want to share wp-admn and FTP access we can help without it as well
Since 13/02/2017 we have more news from you
Could you solve the problem
Your request (2118)
just answered your ticket
Your plugin is not compatible with the plugin
Catchers Helpdesk and CommentPress – Ajax
Once your plugin activates the plugin does not work.
Once your plugin deactivated the plugin works well
Do you have a solution ?
Did you try the automated testing?
Or find the automated testing
On your plugin
Great plugin, but all of a suddend today it slowed my site down.
Is there any 404 error in the console? Is the cache folder (wp-content/plugins/SwiftSecurity/cache) writable? Is it empty?
Hello, I’ve asked last week for a refund, due to support it’s very slow, you don’t follow the emails, and several attacks on my website even when the plugin was activated… I hope you guys can grant it ASAP. Thank you!
Did you get our message?
please have a look to ticket #2225
System does not accept my admin user anymore – ERROR: IP address rejected
With swift security emergency mode activated, it brings blank page for all
As well some images are broken again.
Thanks & regards,
Sorry for delay.
There was an issue with the API, it is already solved. If you still can’t login please let me know.
thanks – login error is gone
I forgot my login link and I tried the define(’SWIFTSECURITY_EMERGENCY’, true); but it’s not working. Can you please help with recovering the login access? Is there a way to do it from the database?
Did you put the define at the top of the wp-config.php?
Hello, had you heard a bug related to the compatibility of a page builder and Swift Security where on the layout html i add css inline or a class to a tag and after update, all the content on page builder dissapear from the layout just this static page. And when you see the code interpretation on the serilized data hidden you find that for example the quotes ” were supoused to be interpreted like |gq2| but you find them as ” really weird… this happend after an authomatization wp update
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