This author's response time can be up to 2 business days.
Hello, system doesnt send any email when rise a ticket or answer a ticket. I used two method first “mail secondly “smtp”
Thanks for purchasing our SupportPro.
Please mail us with your admin login credentials here at firstname.lastname@example.org
Our support developer will take a look into your application and will fix the issue InshaAllah.
How do I translate? I consulted the documentation but no information exists.
Thanks for choosing our SupportPro.
And mail us here at email@example.com if you don’t figure out what to do.
Is this support PHP 5.4 version ?
Thanks for your kind interest. PHP 5.4 is not supported.
Minimum PHP v 5.5.9 is required
Where can I translate the text of the “submit your ticket” button?
How do I change the login screen logo? I already changed homepage and dashboard successfully but the login screen did not change.
We have understand the problem you are facing to translate “submit your ticket” button and logo for login screen. Please mail us here at firstname.lastname@example.org . We will give you the latest version with solving these issues.
Are you going to implement an APP for android system?
Thanks for your kind interest.
Sorry to say this, we have no plan to implement this app on android system
I cannot update general settings ? I changed my permissions.
I have mailed you. Please reply there.
I have uploaded the files to the website, however I can only access the system by navigating to the /public directory.
When I try to go to the domain /install to install it, I get a 404 error, so I have to install through /public/install. Any idea why this is? I followed the instructions step by step.
This is only happens when you did not pointed your website document root to the public folder of this application. Now please change the document root to that “public” folder. So when you go to the site it will automatically goes to the public folder. And you can go to http://yoursite.com/install
how may i edit “Login Required
Please login first to submit your ticket.” warning text
Hi, this system allow reply the ticket via email ?
Thanks for your kind reply on our SupportPro.
Sorry, this system doesn’t allow reply ticket via email.
unable to get the backend demo. share the link for the same
We have solved the problem, now you can login with the given demo credentials. Like
I cant make the installation works. url/install not found error. Please assist on manual installation.
Thanks for choosing our SupportPro.
Have you followed the documentation?
Have you set up your domains document root to the public folder?
Please co operate with us and mail us here at email@example.com for further query.
I want some minor addition in this script auther able todo in future upadate:
1) any staff or admin can able to open ticket and assign customer after otp vefification
2) Clients must verified by mail and SMS OTP method
3) Clients notified with sms also
Thanks for your kind interest on our SupportPro.
Actually this type of verification depends on the clients need. Not all clients will want this type of verification. So you can customize the script to meet your needs.
Thanks for your suggestions.
If we get extended license can we install it and sell accounts to users?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $10
Unlimited graphic downloads & digital courses. Only $29/month
22,000+ templates & 1,000+ courses
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work