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Hello, I have serach trough all the market, this is the best BUT the installation seems to be a hard nut to crack. I stayed with a friend while installing the script and he was sweating under air-condition.
I want to buy but scared. Can you install as support ?
Sorry to seeing this the installation system makes people weird feeling. Don’t worry, we will update that installer. But for you if you can’t install or scared don’t worry. I will handle this only for you. Because we don’t provide install as support. But it’s only for you
How can I see the installation guide? Also I couldn’t see the demo because I think someone has changed the demo login passwords, can you please check it. I want to see the demo and also da the installation guide. Thanks in advance. Best Regards.
Thanks for your kind interest in our SupportPro. Now you can take a look at the demo, http://supportpro.graphchilly.com
Demo login credentials is working now.
Installation guide is distributed with this app. When you purchase this you will get proper documentation.
“ErrorException in ProcessUtils.php line 74:
escapeshellarg() has been disabled for security reasons”
When I enter the database information and click next on the first step of the installation process I receive the below error about the escapeshellarg() function. I have talked to my hosting provider but they told me it is disabled due to security issues and therefore there is no way to change the php.ini file to disable this error. So how can you help me? How can I remove this function from the codes?
Thanks for choosing our SupportPro.
If you are failing to install the system and seeing that error message then you can try to install it via manual installation. Because there’s no way to change the codes for it. You can follow the documentation to manually install this.
If you are still failing to install this following the method, then please mail us here at firstname.lastname@example.org and we will pick you up from there and help you sorting things out.
wie kann man das Ticket System auf Deutsch stellen
Sorry I didn’t understand your message. Can you please write down it in English?
Demo login credentials are not working. Please fix so that I can test and purchase this. Thanks!
Thank you for your kind interest on our SupportPro.
The demo login credentials issue has been resolved.
You can login with admin account access as follows:
....client login not working either
Thanks for letting us about this. Someone had changed that.
Now that’s been resolved.
And an other thing…
does it support RTL?
can we develop it ourselves by knowing laravel?
Thank you for letting us know about this issue.
We are working on this to solve.
And sorry to disappoint you that RTL is not supported in this app.
Thanks for showing your love for our SupportPro.
You can rate our theme
I do not have the folder installed in the .zip
The purchase code is a7e6ca78-cf7d-4684-91fb-19736c557825
thank you for your reply
There’s no physical “install” folder/directory needed for SupportPro to install. Please read and follow the documentation properly to install it. And if you fail or get any error then please mail us here details about email@example.com
How do you add links to the main nav (e.g. “Home”, “About” and “Contact”)?
Those nav menus if front end site are not dynamic. You have to change the html view file.
Open this file and you can edit menus.
we can’t create a ticket
Have you added the Google Recaptcha key from application Dashboard? It’s needed before you can start creating tickets.
supportpro-advanced-support-ticket-system need installation document for this.
Please download all files from CodeCanyon download page. You will get installation documentation. After following the docs if you can’t yet install the system then please mail us here at firstname.lastname@example.org
hi we need your help we can’t creat tickets
Can you please send your WordPress site’s login credentials here at email@example.com ?
So that we can check why this is happening.
Ive installed it on its own sub-domain, and it is working as expected. I just have a couple of questions related to the product.
1. Emails going out seem to have the “From” address set as the user submitting the ticket or other if the email is coming from the staff. The way that most systems seem to work these days is to set the “From” address as the server (firstname.lastname@example.org for example) and set a “Reply-To” address. It gives you the same results but avoids issues with email delivery with hotmail, yahoo, etc. Can we set a Reply-To address?
2a. Emails getting sent out. How can I adjust these templates? I did not find anything in the documentation.
2b. Can the emails send html styled?
Reply to your questions:
1. You may can add the reply. SupportPro is built on top of PHP’s Laravel Framework. And we have uesd Laravel’s Mail classes.
You can find the codes for tickets sending mail in this file
“support_pro\app\Http\Controllers\TicketController.php” from line no 191 to 219. You can change those as you need. But it may require some Coding Experiences with PHP and Laravel as well.
2a and 2b: Open this folder “support_pro\resources\views\mail” And you will find 3 files what are responsible for mail templates. you can use HTML markup there and you can customized those as you need.
Hello, I was wondering if it was possible to disable Captcha. Since we are requiring that the user is logged in, we thought we’d like to try it without the Captcha, and only re-enable it if necessary.
There’s no option like “Enable/Disable” captcha in Admin Dashboard. If you want to disable it then you might need to change some files.
Can you please mail us here at email@example.com about this issue. So that we can help you doing this.
Thanks for your help. I was able to set the Reply address as I wanted. I just noticed in testing though a small problem.
Can I get a reply (as a staff) when a user updates a ticket? Right now only the user gets notification. I must be missing something??
Sorry, in our script we haven’t that feature that staffs will get notification. But you can customize the script as you need. You can hire any expert for doing this job or you can get a quote from us.
Hello, I seem to be having some problems with column names showing “MESSAGES.ALLTICKETS.TICKETID”, “MESSAGES.ALLTICKETS.TICKETTITLE”, etc. Im not sure why it is not showing the right wording?
I want try your system but in the live preview the captcha arent working here
Thanks for your kind interest and letting us know about the issue. We are working on this issue to fix it.
I have two questions. First how could i point the “public” folder to main domain? As i don’t have “Addon domains” option duo hosting plan. (if possible)
And i also have one problem. As i get to environment Settings and fill out everything it gives me “Whoops, looks like something went wrong.” i have tried multiple times but it still won’t let me finish this step. (user name, database name and password is correct). Any ideas what could cause the problem? I’m using php 7.0. Currently i’m pointing website to sub domain.
So you want to use our Application in your root domain? It’s okay, you can use it. But I need to give you some instructions regarding this so that you can use it. Also somehow the installer fails to install it. So you may need to install in manually.
Still no worries, we are here to help you. Can you please mail us about this issue at firstname.lastname@example.org So that I can pick you from here and make a solution.
I think you need to make your install documentation somewhat more detailed – Trying to install and just get error message – I have tested free ticket support systems that work better than this – very dissapointed
Thanks for choosing our theme.
As well as we are very sorry to see you disappointed. If you are failing into any problem during installation then please mail us here at email@example.com . Our support developer will pick you up from there and try to make an solution for you.
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