dhrubok

dhrubok supports this item

Supported

This author's response time can be up to 2 business days.

158 comments found.

How can i disable the recaptcha? its making me problems sometimes it works and somethimes not, thank you.

Hi

Thanks for choosing our SupportPro.

Removing reCaptcha is little bit difficult. Please mail us here at teamdhrubok@gmail.com so I can instruct you how to remove reCaptcha from the page.

Kind Regards

Hello;

Please I have purchased your script but I need help with installation and some customization. I need customization in the following areas;

1. Making the website full width. 2. Changing the font style. 3. Changing the background color for the login/sign up page. 4. How to create pages like About Us page, Contact page, etc. 5. etc.

Thanks in advance for your reply.

Hi there

Thanks for choosing our script.

As you may know that, Envato Authors doesn’t give support for installation and customization the script. see – http://prntscr.com/h93ry3

If you want installation and customization support then please Ask for Quotation and mail us here at teamdhrubok@gmail.com

Kind Regards

Hi, i have a problem when i send a new ticket it wont say the correct message, and i dont recived the email, for the first time i work perfect, but now i have this issues.

Hello there

Thanks for your message. But unfortunately as I am seeing, your support 6 month period is expired. So we are not able to support you anymore until you extend your support for the item.

Regards

If users sent email, is system create ticket or not? Like zendesk

Hi

Thanks for your kind interest.

Our SupportPro doesn’t able to create tickets from user’s mail like Zendesk.

Regards.

Sairan

Sairan Purchased

install – BBBBBBIIIIIIGGGGG PROBLEM!!!! 504 Gateway Time-out !!! Lost time and money

Sairan

Sairan Purchased

HELP ME PLEASE

Sairan

Sairan Purchased

post_max_size 128M, max_file_uploads 20

Hello there

I have received your couple of emails. I have replied on there.

Please check.

Regards

Dear author, is it posible to add custom fields for tickets or client registrations form? Also its easy to translate into spanish. Please let me know.
Regards,

Hello there

1. SupportPro is built on top of Laravel Framework. There’s no easy way for adding custom fields here.

2. Yes, it’s easy to translate into Spanish.

Thanks

The demo does not work. The recaptcha does not work.

I want my money back. The developer does not even respond to emails. The system is not working.

Hello there

Sorry for the inconvenience.

We have updated our site, now you can check the demo. It is working fine and I will fix the code issue for you. If you are happy with this then you can use our app.

Regards

i want demo ?

are u perver API for andriod ? plz answer faster

Hello there

We do not have any API for Android.

Thanks

This doesnt work. Theres no install file or anything. DONT BUY THIS CODE.

Hello there

We have used a installer app to make the install process easier. And we have documented everything.

If you face any issues during installation process then you can ask support from us. We are always willing to help you.

Kind Regards

is it possible to update it with API? specifically json responses to be used in mobile platforms?

Hello there

Thanks for your kind interest in our script.

Right now, we do not have this type of feature.

Regards

ak2wire

ak2wire Purchased

The recaptcha seems not to work on Chrome and Firefox. It only works on Safari. There’s no reason why the recaptcha should not work. I also think it’s not the recaptcha because I use recatchas on all the sites I develop and the recaptcha’s always work. It’s a bug in the code of the portal, it’s seems not to be able to read the Google response. Please fix this issue because time and money have been spent to implement your product. I think you would rather see your product work properly instead of having something out there that half works. And I say half because the main point of a support portal is that customers can submit tickets.

Hello there

We have updated our script and totally removed the reCaptcha thing. Can you please download the latest version of our script from CodeCanyon again and update your script.

Regards

Can you back campatible this software with php 5.4?

Ganesh26

Ganesh26 Purchased

Good morning….Where is sql file?

Hello there

We are asking apologizes for that mistake. I have sent you the documentation and sql file your over mail. Please check that and let me know if that works for you.

Thanks

Ganesh26

Ganesh26 Purchased

This comment is currently being reviewed.

Hi, I’m using wordpress and Dokan multiseller and I need a plugin for support. But I have a question. If a vendor or client is logged into my web do you also need to login again to use your support plugin

Ganesh26

Ganesh26 Purchased

I did’nt receive any sql file and documentation file

Ganesh26

Ganesh26 Purchased

i did’nt received any reply from you…in my installer file also did not have any documentation and files…so i want my money back

Hello there

We are asking apologizes for that mistake. I have sent you the documentation and sql file your over mail. Please check that and let me know if that works for you.

Thanks

Hello , your demo is not work .. review it bro .

Hello,

disabled in demo mood only

Please support me Thanks

Hello there

Our demo mood is live. Thank you for letting us know about this.

Best Regards

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