dhrubok

dhrubok supports this item

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79 comments found.

Hi) how can i change the background from white to black on the home page?

Hi

Thanks for purchasing SupportPro. You can change background color using CSS. You can hire a developer to do that for you.

Kind Regards

brukz

brukz Purchased

Followed every instruction, all the files are correct and the subdomain is pointed correctly. Still getting a 404 error http://ayuda.srmostacho.com/install. Pls help

Hi

Thanks for purchasing SupportPro.

Can you please mail us with your cPanel info at teamdhrubok@gmail.com ?

Kind Regards

brukz

brukz Purchased

done

Hi! I would like to purchase this, however my community / customers use steam(https://steamcommunity.com/ | https://steamcommunity.com/dev ) quite a lot, is there a way you could add a steam login handler? Or maybe a plugin later in the future? Looks like a gorgeous support script!

Hi,

Thanks for appreciating SupportPro.

Right now, we have no plan to integrate steam login handler.

Kind Regards

Pending, Solved, New

How can I translate these words?

Hi,

( Pending, Solved, New ) these status texts are coming from database backend. Right now there’s no way of translating these.

Kind Regards

Very unhappy.

No install directory.

I do not have a habit of handing out my CPanel credentials.

Either give us good instructions or a refund.

Hello,

Thanks for purchasing SupportPro. We have tested SupportPro on our web server multiple times. Every time SupportPro is installing nicely. If you are facing any problem while installing on your server, its your server configuration problem. And only then you may need to hire someone to fix the problem. But here we are solving the issues for free.

Follow the installation videos properly, if you still facing any error then feel free to contact us.

Kind Regards

Requirements for this script?

The requirements are follows

http://prntscr.com/dpkd9e

Pre sale question, can i edit ticket form?

If you are familiar with Laravel application development then surely you can edit ticket form.

Would there be away to add an api for login handlers?

Absolutely, there’s possibility for adding login handlers.

Kind Regards

I really want you update this script, my app never work well, i hope you can check the error, thank you.

Hi

Can you please specify which error you are talking about?

Kind Regards

Is it possible to create a knowledge base? And, Is it possible to reply with a WYSIWYG html editor?

Hi,

Currently there’s no knowledge base system added into SupportPro. And no way of replying with WYSIWYG html editor. But all this is possible if you hire a developer and add those features.

Kind Regards

both of: In php.ini file set max_file_uploads maximum or equal to 10 In php.ini file set post_max_size maximum or equal to 100M on my server are: 96 does that will make your script function ?

Hi

These settings are okay for SupportPro

Kind Regards

I said: on my server are: 96 does that will make your script function ?

on your server post_max_size = 96?

That is okay I said

Kind Regards

does this system allow to auto append comment on ticket when user reply to emails?

Hi,

Thanks for your interest, SupportPro doesn’t append comment on ticket when user reply to emails.

Kind Regards

when some one create ticket can it send email to department that handle the ticket?thanks

When someone creates a tickets, an email sent to the admin.

Can you provide customize for your script?

Hi,

If you want to customize your theme, you can hire a developer. If you want to hire us and customize the script, then we will gladly like to do so.

You can sent an email at teamdhrubok@gmail.com to further discussion.

arfanch

arfanch Purchased

There is no install directory. It’s missing. I have tried going to /install does not work and there is no such directory within the source code.

Hi

Thanks for purchasing SupportPro.

Support Pro is completly okay.Nothing is missing here. But this is right that you can not find any /install directory there.

SupportPro is built on top of Laravel PHP Framework. /install is a route inside the apps code. When you point your domain into the public folder and then try to go /install it must work and redirect you to its installation process.

Kind Regards

Hi there,

Thanks for purchasing SupportPro.

This is a weird issue. Can you please give your dashboard admin login credentials at teamdhrubok@gmail.com?

We are looking forward to solve the issue.

Kind Regards

Hi there, How can I enable multiple attachments with one reply?

Hi

Thanks for you kind interest. SupportPro doesn’t support multiple attachments in one reply.

Thanks

hello sir am not seeing the install folder in my zip

Hi

Thanks for purchasing our SupportPro.

SupportPro built on top of laravel application. It doesn’t require any folder for URL routes. It rewrites URL Routes with apache / nginx and gives you clean routes/urls.

You need to point your domain into the public folder then go to http://yoursite.com/install.

And it will take you to the installation process.

Kind Regards

oceflat

oceflat Purchased

Can’t install support system.

.env contains some default values. I get error accessing /install. Any ideas?

SQLSTATEHY000 Access denied for user ‘root’@’localhost’ (using password: NO) (View: /var/www/vhosts/mysite.com/sites/tickets/resources/views/errors/404.blade.php)

Hi

Thanks for purchasing our SupportPro.

There has some restrictions in your server so that The Application can not write your credentials in the file.

If you can please mail me at teamdhrubok@gmail.com regarding this issue. I’m looking forward to solving this problem and make it install on your server.

Kind Regards

drhouse7x

drhouse7x Purchased

Hi support, as oceflat user said above, I have the same issue…Can’t install support system.

.env contains some default values. I get error accessing /install. Any ideas?

PDOException in Connector.php line 55: SQLSTATE28000 Access denied for user ‘root’@’localhost’ (using password: NO)

ErrorException in Connector.php line 55: SQLSTATE28000 Access denied for user ‘root’@’localhost’ (using password: NO) (View: /var/www/html/support/resources/views/errors/404.blade.php)

I’m on Ubuntu 14.04 on server EC2 Amazon I can’t give you any access to my website, so if you can help here otherwise I need a refund.

Thanks

Hi

This is okay that your server has no restrictions then somehow it can not write your database info in the .env file so it contains defaults values. I have tested my application on many server. It installed successfully. No problem occurs. If your’s has a problem then please drop a line here at teamdhrubok@gmail.com and we are looking forward to install it for you. We should look forward to a solution.

Kind Regards

drhouse7x

drhouse7x Purchased

Ok now I want a refund

Hi, I have commented your refund request. And gave instructions to install the script by your own.

Have a good luck

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