dhrubok

dhrubok supports this item

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113 comments found.

Hello, system doesnt send any email when rise a ticket or answer a ticket. I used two method first “mail secondly “smtp”

Hi

Thanks for purchasing our SupportPro.

Please mail us with your admin login credentials here at teamdhrubok@gmail.com

Our support developer will take a look into your application and will fix the issue InshaAllah.

Regards

How do I translate? I consulted the documentation but no information exists.

Hi

Thanks for choosing our SupportPro.

SupportPro is built on top of PHP’s popular framework Laravel. You can see here how to translate a Laravel App (SupportPro) here https://laravel.com/docs/5.2/localization

And mail us here at teamdhrubok@gmail.com if you don’t figure out what to do.

Regards

Hi, Is this support PHP 5.4 version ?

Hi

Thanks for your kind interest. PHP 5.4 is not supported. Minimum PHP v 5.5.9 is required

Regards

Where can I translate the text of the “submit your ticket” button?

How do I change the login screen logo? I already changed homepage and dashboard successfully but the login screen did not change.

Hi there

Thanks for purchasing our SupportPro.

We have understand the problem you are facing to translate “submit your ticket” button and logo for login screen. Please mail us here at teamdhrubok@gmail.com . We will give you the latest version with solving these issues.

Regards

Are you going to implement an APP for android system?

Hi

Thanks for your kind interest.

Sorry to say this, we have no plan to implement this app on android system :)

Regards

I cannot update general settings ? I changed my permissions.

Hi

Thanks for choosing our SupportPro.

I have mailed you. Please reply there.

Regards

Hi there.

I have uploaded the files to the website, however I can only access the system by navigating to the /public directory.

When I try to go to the domain /install to install it, I get a 404 error, so I have to install through /public/install. Any idea why this is? I followed the instructions step by step.

Hi

Thanks for choosing our SupportPro.

This is only happens when you did not pointed your website document root to the public folder of this application. Now please change the document root to that “public” folder. So when you go to the site it will automatically goes to the public folder. And you can go to http://yoursite.com/install

Regards

quantumx

quantumx Purchased

how may i edit “Login Required

Please login first to submit your ticket.” warning text

Hi

Thanks for choosing our SupportPro.

If you want to edit that, you may need to edit that text coming from a JavaScript file. Open this file location is “support_pro\public\assets\js\main.js And then on the line 129, you will be able to edit this text. See – http://prntscr.com/fh9ehl

Regards

Hi, this system allow reply the ticket via email ?

Hi Statory

Thanks for your kind reply on our SupportPro.

Sorry, this system doesn’t allow reply ticket via email.

Regards

unable to get the backend demo. share the link for the same

Hi Sumitfya

We have solved the problem, now you can login with the given demo credentials. Like user: admin@email.com pass: 111111

Regards

Hi, I cant make the installation works. url/install not found error. Please assist on manual installation.

Hi

Thanks for choosing our SupportPro.

Have you followed the documentation? Have you set up your domains document root to the public folder?

Please co operate with us and mail us here at teamdhrubok@gmail.com for further query.

Regards

I want some minor addition in this script auther able todo in future upadate:

1) any staff or admin can able to open ticket and assign customer after otp vefification 2) Clients must verified by mail and SMS OTP method 3) Clients notified with sms also

Hi

Thanks for your kind interest on our SupportPro.

Actually this type of verification depends on the clients need. Not all clients will want this type of verification. So you can customize the script to meet your needs.

Thanks for your suggestions.

Regards

If we get extended license can we install it and sell accounts to users?

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