Discussion on SupportEzzy - WordPress Ticket System

CSSJockey

CSSJockey supports this item

Supported

This author's response time can be up to 2 business days.

519 comments found.

So imma take it you havent updated this script to work with the new woocommerce 3.0 because your script is crashing horribly, I cannot verify the license, the side bars are dissappearing…..You need to issue a update asap,

Totally unsupported plugin, I have requested a refund from Envato….

Still not reply author honored refund,

Hi There,

We are getting this error: Fatal error: Cannot use object of type WP_Error as array in pixinvent.com/support/wp-content/plugins/cj-supportezzy/modules/functions/envato.php on line 28

Our support portal has crashed due to this error. Can you please look into it and provide solution?

Thanks.

cjrupak

cjrupak Author Team

Hi,

Sure, we will look into it. Can you please create a support ticket at : https://support.cssjockey.com with your site’s info.

Thanks!

Your live preview is giving an 404 error

cjrupak

cjrupak Author Team

Hi,

We are planning something new for our live preview site till then you can create a demo site at http://cssjockey.net/ and use the plugin.

Thanks!

Any support on chat system. I like to purchase this ticket plugin if it includes chat. Thanks,

cjrupak

cjrupak Author Team

Hi,

Sorry but chat feature is not included in this version. However it will be in the upcoming version of the plugin.

Thanks!

When i install your plugin i get thiss error: http://imgur.com/h1i72SC

cjrupak

cjrupak Author Team

Okay, thank you for the translation.

Are you able to upload/install other plugins successfully?

yes, other plugin are installed and activated correctly, your plugin give me a blank page after activating

cjrupak

cjrupak Author Team

Okay,

Can you please create a ticket at: https://support.cssjockey.com with your site details and we will look into it.

Thanks!

m2farma

m2farma Purchased

Hello. i’m waiting for almost a year for updates, since the plugin works really slowly…. When will it be updated?

is there an ETA for this ‘new version’?

I am getting a 404 error when I try to check out the live demo :(

Hi,

I have the next question:

I’m looking for special software / plugin for my customer ( a lawyer ).

The situation: Their new clients can make an account online. Before they make an account, they need to answer some questions.

Once the new client made a new account the lawyer (main administrator) can see this account in the back office. The lawyer can write something in their account about the progression of the client’s case.

The client can login and can read this progression. Of course because this is highly private, the clients can’t see the accounts from other clients.

• If possible it must be included with a form builder / custom fields. Before people register them self, they need to answer some questions. • Email notification when the administrator make an update in the back office • The client and the administrator are able to make a pdf print

Is this possible? Please could you advice me about it?

Thank you much.

Regards,

Hi,

Sorry but this is not possible with this plugin. This plugin is developed to give support to customers/clients by creating support tickets.

Thanks!

Just curious when the next update will come out? Its been great so far, but with no changes to critical pieces in months, we may have to go ahead and just switch to another plugin. Its so close to being great, just not sure we can “hang in there” and keep waiting.

Hi, just give me a few more days. I am in process of getting our new framework approved by Envato, once its done, I’ll release the new version and believe me it will be worth the wait.

Hello again :)

I am still waiting for the new update that supports “Support” Verification for customers .. It is been 6 months of waiting .. when are you going to release ? Believe me if you do it right, all theme owners will start using your plugin instead of paying companies for tickets handling :)

Waiting your kind reply

1000s waiting :D

Hi, I have submitted the new version for approval. You will get a notification as soon as it’s approved.

wztechno

wztechno Purchased

THANK U <3

Am i reading this right?! Author said 2 days ago that the new version will be released in a couple of days?! Yes!!!

Yes, We are trying our level best to do this. Once we have a go ahead from Envato, we will start the process of updating the plugins.

Hi, I just submitted the new version for approval. You will get a notification as soon as its approved.

demo doesn’t work so that I can see before placing the order

Is it possible to add a custom link beside FAQs for example: Knowledge-base so that if clicked it should send to my knowledge base page ?

Hi, the new version has this option and I am submitting for review this monday.

You can download the upcoming version here: https://cssjockey.com/beta-downloads/. I’ve submitted the update for review to Envato today and you will get notified once its approved.

jf

jf Purchased

Looking forward to the update!!

Hi, I have submitted the new version for approval. You will get a notification as soon as it’s approved.

Can I use it in a multisite environment? Just need it there on one site that is used for the support.

Hi,

Yes, you can use it on Multisite.

Thanks!

Thanks, purchased.

Hi, the demo link is broken. Give a good link please

Hello, I have IMAP configured (route setup successfully) however all mails going good to our email address are not being converted to tickets, imap PHP extension installed and I’m testing with registered user account and matching email. I’ve configured everything else but can’t seem to figure out why tickets aren’t being made from emails.

Hi,

Please create a support ticket with your sites credentials at https://support.cssjockey.com and we will look into the issue.

Also, we would advise using a new email address specifically for support IMAP, which already does not have emails & is clean.

Thanks!

Is there an ETA for the update?

Cool, thanks for your response ! I am very excited ! Can you link to some docs before it is approved? Then it is possible to take a look at the features for a faster setup when it’s available..

Sure, documentation can be found at https://cssjockey.com/documentation. I’ll be adding more information to this portal.

Thanks a lot !

Great Update !

Thank you so much !

One thing missing I think .. public tickets.. can we make some tickets public ? or am I missing something ?

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