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Hi, Is it possible to create/add preloaded probable question/query and answer so that an agent from non technical background can search for that question and answer and thus provide quick support to the clients? More clearly, a ticket gets entered and a panel automatically shows similar question asked earlier with the answer.
Also, Can customer log in with their envato account?
You can create FAQ’s which would be visible to the clients and agents alike, you can also paste those FAQ’s as a quick reply into the ticket by using a certain keyword.
The automatically similar question and answer functionality is not available in this app as of now.
Registration and logins are not a part of this app, so if you using some plugin which allows a user to register or login from any social media or any other service like Envato then yes they can log in from Envato account.
Please create your own demo site at: http://cssjockey.net/ and play around with the features of this app before purchasing.
The link to documentation: https://cssjockey.com/documentation/addon-supportezzy/index.html
Hello. Is there anything I can do to add a new file extension to the file uploads that is not listed by Wordpress? I have a .model file extension and that is the main reason I bought the plugin for. Please help because I wonder why other plugins on wordpress can upload this file while this one cannot. Your plugin is very good for me except that failure to upload my file extension.
Have you listed that file type under “Allowed File Types” sections under Tickets Settings in the plugin configuration?
Yes I added the extension but when uploading it even gives a message that the file type is not allowed.
Okay, I have also checked the WordPress uploading files page to see what media and files extensions WordPress officially allows and I do not see .model in that list and due to security reasons we only allow the file types which are first of all listed in our plugin configuration & secondly is allowed by WordPress.
But at your discretion we can give you a workaround to this, please create a ticket at https://cssjockey.com/support/ and we will look into it.
Thanks for the prompt response, I am doing so now
Hi, may you also advise where I can change the image of the default avatar which shows up when user has no profile picture
Anything related to a user other than his tickets is managed by WordPress or by if any other plugin you may be using. So the user avatar here is managed the same way as WordPress manages avatar, you can look into other free/paid plugin which will help you manage avatars better.
I’ve left a support ticket on the CSSJockey help desk, but haven’t heard back from anyone.
I’ve installed and configured the plugin, but I’m not getting any email notifications in or out of the system. WP is picking up the new registrations from inbound messages, but they aren’t showing up on the frontend Inbox. Notification emails are not being returned to clients or admins.
Please check my support ticket and get back to me ASAP, thanks!
Our support is from Monday to Friday, 10 am to 6 pm(IST).
A response has been made to your ticket, please check.
Thank you. I have left a response in the ticket system, but I have not received any email notification from the system. Will this be a problem I can expect with my own support desk?
We are getting emails, I got the email when you first submitted the ticket and the email for the reply as well.
Don’t worry we are looking into it and it’s not going to be a problem.
I’m glad you got the email, but as the client, I didn’t. That’s what worries me most. Thanks for looking into it, and I’ll await your response.
It does not work. I get: no permission to access the page. The same goes for other addons. The framework is displayed fine. What to do?
Have you submitted a ticket with your problem? If yes, can you please share the ticket ID.
how i can control fields of add new ticket form
how i can control fields of add new ticket form like field (To) and field (Priority)
and how i can emded add new ticket form only?
You cannot change the default fields on the ticket submit form but you can add additional fields to the form by going to our Form Builder add-on that comes bundled with Supportezzy.
how i can emded add new ticket form only?
Where do you wish to embed the new ticket form?
on the same website but the idea here that i want to embed the form only not the whole support page
That won’t be possible as the form is embedded inside Vuejs Framework: https://vuejs.org/.
If we somehow embed the form on a different page or post it won’t work as it needs VueJs Framework to work, so it would be just a form that does nothing. I mean it won’t submit a ticket.
okay now i have problem please help, when i try to add ticket it takes along time above 10 minutes , so what going on, this is the link:
Let’s take this conversation to the ticket you created as we may require site access details to debug the issue.
Hi we can’t get the install right i won’t work like we would like what do we do wrong? www.exord.eu could you please help us with the install
We tried the youtube videos but we won’t get the same things as you guys do?
Could we create a temporary account for you so you can look into our wordpress site?
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