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i open a ticket on css jockey i got some error with jquery in the console and some of font icon not diplay when plugin is enabled thanks to help resolve asap
Hi, please send me the ticket ID so I can check if that has been replied or not.
yes i just reply now thanks
It’s Paul we spoke a while back! I was wondering if the iFrame was included in any of the recent updates? I haven’t got the chance to finish the setup but planning on doing so very soon!
Amazing support system by the way!
Hello Paul, Yes I’ve implemented that. Let me know once you are ready to setup, I will help you with that and make it work the way you want on your website.
Are there options to auto-delete tickets and Spam filters?
Hi, you can enable auto close tickets after a specified number of days. If a ticket stays unanswered by the client for specified days, the system will automatically close the ticket. Currently, there is no option to auto delete the tickets, however, it’s a good feature which I will add in the upcoming version.
For spam control, admin can set that new tickets can only be created by logged-in users and also use Google reCaptcha on new ticket form.
Hey! I’m getting this message:
wp-content/plugins/cssjockey-add-ons/framework/autoload/shortcodes_generator.php on line 63
and this one:
wp-content/plugins/cssjockey-add-ons/framework/admin-pages/core-welcome-addons.php on line 17
And its appearing at the top and frontend of my site.
Disregard… I see whats going on.
I finally got ALL the plugins installed… 3 plugins for one app. Crazy. And the support page is broke. The page doesn’t render any content… All that it shows is broken CSS.
btw… for a support plugin developer your online documentation for this plugin is horrible.
The error you mentioned has been fixed in the latest version of CSSJockey Add-ons.
Splitting the functionality into different add-ons helps us to manage and update the plugins better. For instance, WP Form Builder’s functionality is used in both WP SupportEzzy and WP Frontend Auth plugins and if we fix a bug in WP Form Builder, we need to make this change in both plugins if we didn’t have this setup. With this setup, if we fix or add something in the form builder, it’s available for both our products.
Most of my customers bought both SupportEzzy and Frontend Auth. Earlier we had to use the admin framework and other common functions twice which puts additional load on a website. However, with this setup, if you have CSSJockey Add-ons (our base framework) installed, we don’t have to enqueue same scripts and CSS twice and both SupportEzzy and Frontend Auth use common resources and functionality provided by our base framework. We reduced about 80% of the database queries if you have both plugins installed.
Please watch the video on this page that explains some benefits of CSSJockey Add-ons. https://wordpress.org/plugins/cssjockey-add-ons/
Please create a ticket at https://support.cssjockey.com and I will help you fix the issues and make sure this plugin works on your website.
I am working on the documentation for my products and it will be better and extensive in coming days.
Hi, i still cannot login to your site, overtime I try to reset my password, it does not work. Can you tell me how to edit the default support ticket fields please?
•everytime I try to reset my password
Hi, in the latest version I’ve included WP Form Builder and there’s a form already available for SupportEzzy. You can add fields to that form and then go to Ticket Settings. At the bottom, there’s an option to select the custom form to use.
Have you tried resetting your password on the new website?
Thanks, I’m aware of that. I want to remove the To field on the support form and also rearrange the other fields in a different order, is this possible?
I have tried resetting my password on your site about 5 times, it doesn’t work…
Hi, The To field is only shown to admin and agent so they can assign the ticket to a customer. Clients won’t see this field when they try to create a new ticket.
I’ve fixed the password reset issue on my website and you should be able to reset now, sorry for the trouble.
No problem at all, thanks. Is there a way to re-order the form fields?
Yes, basic form fields can’t but you have full control over any additional fields created via wp form builder add-on.
Hi, I’m migrating my entire site over to a new domain. My old domain has your old ticket system built within a wordpress page https://onlinearchitecture.co.uk/support-ticket/ that works very well. My new domain has the new ticket plugin on this page https://www.homedesign.eco/support-ticket-system/#/ . How do I import the old data and display within a wordpress page as before. At the moment my new page is not working. Thanks.
Please create a ticket at https://support.cssjockey.com.
Hi We have created a ticket 221GPM6383. Can you please look into it ?
Hi, I’ve replied to your ticket, please check. Thanks.
How can I migrate from version 1.4.4 to the latest version? I can’t see the Start Migration button and on your plugin I just can see a migration-1.4.7.php file, nothing else.
How can I get the version 1.4.7?
Hi, You can always download the latest version of our add-ons at https://cssjockey.com/shop.
I need the version 1.4.7 to made the migration.
I have the lasted version.
Do you have any missing tickets? The latest version automatically migrates all older tickets to the new version. The migration process only changes the _assigned_to metadata of the ticket and doesn’t change anything else. Please create a ticket at https://support.cssjockey.com.
I need to migrate my old configuration and my old tickets, everything. I can’t migrate nothing because I can’t see the Start Migration button.
Live preview is broken
Does this plugin also have a (customizable) form via which tickets can be submitted?
Hi, I just checked and the live preview is working. You can create your website at http://cssjockey.net.
Yes, the current version of this plugin includes https://cssjockey.com/shop/addon-form-builder/ and you can add custom form fields to the new ticket form.
Looks pretty good. But conditions (e.g. if field 1 has value A, show field 2, else field 3) are not supported, am I right?
E-Mail routing doesn’t appear to work either. E-Mail-Address is functional, however. Tried everything, even with the cronjobs (though I don’t get what I need these for when using IMAP). Any ideas?
The form builder supports conditional drop-down, there’s a field named Dropdown (Options Group) which uses a custom taxonomy parent and children terms set up.
Please create a ticket at https://cssjockey.com/support and I will work with you to sort any issues you are facing with the IMAP setup.
Thanks for the reply. Regarding the options dropdown: when trying to manage the options group on the demo site I get this error message: You do not have sufficient permissions to access this page.
Any news on the issue above? I also didn’t a reply to my ticket yet …
Hi again. I can’t manage the options group in the preview.
Hi, I’ve been away, will check this and get back to you by tomorrow. Have you created any ticket on our support portal? If yes, please share the ticket number.
Is there any way to display notice on frontend for delay in support. As we are going on vacation for diwali and i want to mention on top that support will be delay during this time.
Looking forward to hear back from you
Hi, currently you can only add a message above the new ticket form. However, we do have vacation response setup on our to-do list which will be included in the upcoming versions.
Question before purchase
1) French Language?
2) Our potential customers can reach us by e-mail or by using the contact form. We can respond to emails and our customers will receive immediate answers. Your plugin will regularly list an external POP3 / IMAP account, retrieve email messages and convert them into tickets?
I would like to know if your plugin retrieves emails and convert them into tickets?
Before buying I would like to test :on Example If I send you an email, will your plugin retrieve emails and turn them into tickets?
3) PHP 7 compatible?
Start a chat with a new subject (new ticket)
Enter a chat with a given ticket ID
Send a message (new ticket) when no agent is online
Every chat conversation will be saved
5) Knowledge Base ?
Create a FAQ based on a ticket
Group FAQs into topics
Set custom Icons for Topics
Live search for FAQs
Track FAQ views
3 Built in widgets
Order FAQs by View / Popularity
2 Layouts (boxed, list)
7) Support Rating Feedback
Ask reporters for Support feedback after a ticket has been solved
Hi. Pre sale question. It is possible to restrict user access based on Wordpress user role. Thank you.
Hi, Support tickets are available for all users.
Hello, please answer the ticket 8ww1imv1d5
1) Sending an invitation to participate in the survey This automation sends an e-note 24 hours after the resolution of the ticket. Users receive a rating
Here is an example of mail when a ticket is resolved
How do you rate the support you received?
Well, I'm satisfied
Bad, I'm dissatisfied
Here is a reminder of your ticket:
2) Add ticket statuses “New” “Rejected” “Scheduled” “In progress” “Completed”
3) Function to add departments for agents.
Departments such as pre-sales, sales, technical and etc. can be added. So each agent answers in his department.
4) A star voting system
6) I would like to test the demo possible to have a login and a pass
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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