Discussion on SupportEzzy - WordPress Ticket System

CSSJockey

CSSJockey supports this item

Supported

This author's response time can be up to 2 business days.

567 comments found.

Hello,

Question before purchase

Did you add the features we asked for? demo about the functions

Thank you

Hi, The rating system isn’t ready yet however, in the last three versions, a of updates were done. Change log: https://cssjockey.com/documentation/addon-supportezzy/change-log/

Hi,

Do a complete integration?

Before buying your plugin, I would like to know if the plugin is compatible with the template here? https://themeforest.net/item/helpdesk-wordpress-support-center-theme/17045854 and the plugin here? https://codecanyon.net/item/armember-complete-wordpress-membership-system/17785056

Waiting for your reply

Thank you

Supportezzy is a standalone VueJS app and it works with most of the themes and plugins. In case if there are any issues with your theme or plugin, we will work with you to fix these and if we can’t or it takes longer we will refund and revoke the license to use.

I do not agree with you soliciting emails in order to view your product demo. Not classy at all. Won’t be buying for this fact alone. Seriously advise you to remove the email validation in order to view a demo.

Once you create a demo it is active for 24 hours, post that our system removes the demo site. We never send any promotional emails. All updates and promotions are posted on our Twitter and Facebook page.

Hello, before i updatet my plugin to this new version, i was able with the old version to delete my tickets from wordpress admin. I realize that this is in the new version not possible. Can you maybe tell me how i can delete my tickets? I ckecked your manual, but there is nothing commented about that.

The problem is, i have tested the new version and i have created many tickets and i will delete them.

Thank you

Hi, I’ll be adding an option to delete the tickets from the admin in the upcoming versions.

I opened a ticket under alaa@tem… asking for support, check please

Hi, Your ticket has been replied. Thanks.

version 1.4.3 stopped working, so upgrading…but your new CSSJockey Add-ons (a new, extra required plugin) is giving me this admin notice “CSSJockey Add-Ons Please logout and log in again to configure API access tokens.” I have done it three times…to no avail. In addition this new version causes JSON issues with WPDataTables…had no issues before yesterday…then all old versions stopped working and having nothing but issues with new version. please advise how to get past this admin error message as that is what is causing the issues. If i deactivate CSSJockey Add-Ons, the problem goes away…but then can’t use SupportEzzy…

Please create a ticket at https://support.cssjockey.com with admin access and FTP access and I will help you with the fixes to all issues you are facing.

Hi, i’m using this amazing plugin but I’m wondering if it could be possible that the internal notes also be send to teammembers by mail so that they know there is an ticket assigned to them and what the dispatcher prepaired for them?

I have contacted you a couple times via your Support site, but no response and I need an immediate help. Please advise.

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