CSSJockey

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487 comments found.

Hi, what’s the best way to remove the ‘Subject’ field from the new ticket form?

Hi,

The best and easiest way would be to hide it using CSS but i would not recommend to remove the Subject field as it is required while submitting a new ticket and the ticket won’t get created if it is missing a required field like Subject.

Other than that you would need to modify the plugin’s functionality and make the subject field not required and then remove it.

Thanks!

Hi,

I wonder if you could help with that?

I am also trying to remove the URL field (which I know is optional, but I want it removed entirely), but as none of your fields have classes I’m having trouble isolating it to hide with CSS.

Obviously I don’t want to change any of the plugin files, as I would like to keep it updated.

cjrupak

cjrupak Author Team

Hi,

Sorry for the delay in reply but here is the CSS to hide the URL field:

.form-group label[for=”url”], input#url{ display:none !important; }

Like i said before if we hide the Subject field the form will keep saying that is missing required field and it won’t get submitted, so it is not the right move to hide it using CSS.

Thanks

wztechno

wztechno Purchased

when is the new update coming .. i really need to know whether a customer is supported still or no :) Thank you so much

Hi, new version is under production and testing. For any support please create a ticket at http://support.cssjockey.com.

Support, I have posted an urgent matter on your CSSJockey Support site, but I have not receive any response. Please advise. Thank you.

Let me post it here to expedite the process and share with others.

Our IP address looks like http://12.345.678.912:55580/. We can save all pages and settings except this plugin settings.

It keeps referring to http://_:55580/.

Our server is behind a firewall and the Public IP is not from the server.

Please advise. Thank you in advance.

cjrupak

cjrupak Author Team

Hi,

We have just posted a reply in your ticket and we can finish up with the debugging on our support portal as we may need info to access your site.

We will post here whatever solution we would find, so that others can benefit from it too.

Thanks!

cjrupak,

We modified line 1096 on wp-content/plugins/cj-supportezzy/framework/framework.php and it works now. Thank you.

Pre sale question? Will this plugin allow me to use custom statuses for ticket updates? also will each client automatically be notified of ticket updates?

cjrupak

cjrupak Author Team

Hi,

1. Sorry, we don’t have custom statuses as of now.

2. Yes, it would send an email each time a ticket is created, an reply is added or it is closed.

Thanks!

m2farma

m2farma Purchased

Hello! When will we get the rebuilt new version?

cjrupak

cjrupak Author Team

Hi,

Well, it should have been out by now but it’s taking really long than expected.

Hopefully, we will be able to release it by the end of March.

Thanks!

Is it compatible with WPML ?

cjrupak

cjrupak Author Team

HI,

It is translation ready but we haven’t tested it with WMPL.

You can test it with WMPL by creating a demo site at : http://cssjockey.net/ and activating any of our product alongside installing any other theme or plugin to test.

Thanks!

volusia

volusia Purchased

Installed the plugin and my whole site got goofy…. Menu shifted, logo disappeared, and layout got totally destroyed. Turned off plugin, all returned to normal. Opened ticket last night – let’s see what happens… :-/

cjrupak

cjrupak Author Team

Hi,

Your ticket has been replied. Please check and let us know if the issue was resolved.

Thanks!

volusia

volusia Purchased

It seems 100% fixed. I didn’t think it was going to work with my theme but you fixed me right up. :) Thank you.

To anyone wondering, this software has top notch fantastic support!

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