Discussion on SupportEzzy - WordPress Ticket System

CSSJockey

CSSJockey supports this item

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596 comments found.

Hi, Is it possible to create/add preloaded probable question/query and answer so that an agent from non technical background can search for that question and answer and thus provide quick support to the clients? More clearly, a ticket gets entered and a panel automatically shows similar question asked earlier with the answer.

Also, Can customer log in with their envato account?

cjrupak

cjrupak Author Team

Hi,

You can create FAQ’s which would be visible to the clients and agents alike, you can also paste those FAQ’s as a quick reply into the ticket by using a certain keyword.

The automatically similar question and answer functionality is not available in this app as of now.

Registration and logins are not a part of this app, so if you using some plugin which allows a user to register or login from any social media or any other service like Envato then yes they can log in from Envato account.

Please create your own demo site at: http://cssjockey.net/ and play around with the features of this app before purchasing.

The link to documentation: https://cssjockey.com/documentation/addon-supportezzy/index.html

Thanks!

Hello. Is there anything I can do to add a new file extension to the file uploads that is not listed by Wordpress? I have a .model file extension and that is the main reason I bought the plugin for. Please help because I wonder why other plugins on wordpress can upload this file while this one cannot. Your plugin is very good for me except that failure to upload my file extension.

Thanks for the prompt response, I am doing so now

Hi, may you also advise where I can change the image of the default avatar which shows up when user has no profile picture

cjrupak

cjrupak Author Team

Hi,

Anything related to a user other than his tickets is managed by WordPress or by if any other plugin you may be using. So the user avatar here is managed the same way as WordPress manages avatar, you can look into other free/paid plugin which will help you manage avatars better.

Thanks!

I’ve left a support ticket on the CSSJockey help desk, but haven’t heard back from anyone.

I’ve installed and configured the plugin, but I’m not getting any email notifications in or out of the system. WP is picking up the new registrations from inbound messages, but they aren’t showing up on the frontend Inbox. Notification emails are not being returned to clients or admins.

Please check my support ticket and get back to me ASAP, thanks!

Thank you. I have left a response in the ticket system, but I have not received any email notification from the system. Will this be a problem I can expect with my own support desk?

cjrupak

cjrupak Author Team

Hi,

We are getting emails, I got the email when you first submitted the ticket and the email for the reply as well.

Don’t worry we are looking into it and it’s not going to be a problem.

Thanks!

I’m glad you got the email, but as the client, I didn’t. That’s what worries me most. Thanks for looking into it, and I’ll await your response.

It does not work. I get: no permission to access the page. The same goes for other addons. The framework is displayed fine. What to do?

cjrupak

cjrupak Author Team

Hi,

Have you submitted a ticket with your problem? If yes, can you please share the ticket ID.

Thanks!

how i can control fields of add new ticket form

how i can control fields of add new ticket form like field (To) and field (Priority) and how i can emded add new ticket form only?

cjrupak

cjrupak Author Team

That won’t be possible as the form is embedded inside Vuejs Framework: https://vuejs.org/.

If we somehow embed the form on a different page or post it won’t work as it needs VueJs Framework to work, so it would be just a form that does nothing. I mean it won’t submit a ticket.

okay now i have problem please help, when i try to add ticket it takes along time above 10 minutes , so what going on, this is the link:

cjrupak

cjrupak Author Team

Hi,

Let’s take this conversation to the ticket you created as we may require site access details to debug the issue.

Thanks!

Hi we can’t get the install right i won’t work like we would like what do we do wrong? www.exord.eu could you please help us with the install

We tried the youtube videos but we won’t get the same things as you guys do? Could we create a temporary account for you so you can look into our wordpress site?

We only see a smilly? for a couple of minutes it seems te work when someone created a account we only saw a smiley? www.exord.eu/help

cjrupak

cjrupak Author Team

Hi,

Please create a ticket with your site’s admin & FTP info on https://cssjockey.com/support

If you had already created a ticket please mention the ticket ID.

Thanks!

PreSale Questions: 1 – Is there a way for the customer to create a ticket/email it in without having to create a WP account? Same, when checking their ticket no account needed..just the URL?

2 – What reports are avail?

Hi,

It is not possible to create a ticket without creating an account as this way there will be no record of whom has submitted the ticket.

A user can submit a ticket is he does not have an account but as soon as he will submit a ticket an account will be automatically created on the base of his personal details entered like email, name, etc..

To know more please check out the following links:

https://cssjockey.com/documentation/addon-supportezzy/index.html http://cssjockey.net/

Thanks!

Hi There any word on my my ticket

Hi,

Your ticket has been replied.

Thanks!

PRE Sales question

Setting up a dental referral site

can you link this support system to gravity forms (we have a set of questions) and would you plugin let us talk to the individually that submitted that ticket via your system, and would that chat be private

P.S i bought the Add on Form builder too from your website

Also all fields on my form are not showing on the front end

Hi,

Hi,

Can you please create a ticket on https://cssjockey.com/support/ . If already created please mention the ticket ID and let us know if you got a response.

Thanks!

https://docs.cssjockey.com/cjsupport/run-app-within-a-page-with-header-and-footer/

Cannot access this page. Getting a privacy error in chrome.

We would like to include this within a page on our website with the theme header and footer content.

Thanks.

Hi,

Can you please create a ticket on https://cssjockey.com/support/ . If already created please mention the ticket ID and let us know if you got a response.

Thanks!

Key not working after moving installation to secure url.

Please help.

Hi,

Can you please create a ticket on https://cssjockey.com/support/ . If already created please mention the ticket ID and let us know if you got a response.

Thanks!

Done. Fixed

to set up a front end login as per your demo

http://cssjockey.net/addon-frontend-auth/all-in-one-auth-panel/

What plugins do i need to get please?

cjrupak

cjrupak Author Team

Hi,

That is a UI Block, it would be available within upcoming months. Before that you can create your own with some CSS tweaks and probably using a Page Builder like Visual Composer.

Thanks!

I have raised a support ticket via your support system over 2 days ago still no reply, could you please take a look at it?

Thank you

Any reply 3 days now and no help on offer?

cjrupak

cjrupak Author Team

Hi,

Our support is from Monday to Friday – 10 AM to 6 PM (IST).

I am sure you must have got a reply by now, if not the please let us know and mention the ticket number.

Thanks!

Hello,

Can we set ticket labels like “waiting for reply” but instead had costum ones like “payment pending” or “waiting for manual review” on tickets, without adding a reply to it?

Thanks.

cjrupak

cjrupak Author Team

Hi,

Yes, you can do that by either using a Language Translation plugin like Loco Translate https://wordpress.org/plugins/loco-translate/ or by editing the code of the plugin.

Thanks!

Hello,

That means that if you have 4 sets of types like that I need to adjust them one by one. Right?

I was wondering if I can add more than what you have and create our own.

That does not seem to be posible, as I will just translate your (limited, I assume?) text options, right? :(

cjrupak

cjrupak Author Team

Except for few static labels others are coming in a loop so it has been written once in the file but is displayed with each ticket, so if you would translate or edit the labels like “Awaiting Response” or “Ticket Create by” or “Under”, you would translate/change those once and it would automatically come as translated or changed with each ticket.

I hope i was able to make myself clear.

Thanks!

Plugin is creating conflict with user permissions on front end. Disabling the plugin fixes it. Please provide update.

cjrupak

cjrupak Author Team

Hi,

We are looking into the issue. Please check your ticket.

Thanks!

Couple of pre sale questions:

1) Does this support creation of tickets using emails? And not just replies to already created tickets. If yes, I am planning to create a basic form with contact form 7 with an optional attachment field. Can your plugin then use email piping to create a ticket out of the contact form 7 submission?

2) I’m using MemberMouse on my site. Can it happen so that if they’re already logged into their account they don’t need to register separately. It can open the support form and they type in their request?

cjrupak

cjrupak Author Team

Hi,

1. Yes, we can create tickets using IMAP but we cannot integrate it with Contact Form 7. We have our own Form Builder to extend the ticket creation fields.

If you submit the contact form 7 to the IMAP email then it might create a ticket out of it using email piping.

2. Our system uses default WordPress users database, so anyone who is already in that database won’t have to register again.

Please try our support system before purchase here : http://cssjockey.net/

https://cssjockey.com/documentation/addon-supportezzy/index.html https://www.youtube.com/user/cssjockey/playlists

Thanks!

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