CSSJockey

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495 comments found.

Hi, what’s the best way to remove the ‘Subject’ field from the new ticket form?

cjrupak

cjrupak Author Team

Hi,

The best and easiest way would be to hide it using CSS but i would not recommend to remove the Subject field as it is required while submitting a new ticket and the ticket won’t get created if it is missing a required field like Subject.

Other than that you would need to modify the plugin’s functionality and make the subject field not required and then remove it.

Thanks!

Hi,

I wonder if you could help with that?

I am also trying to remove the URL field (which I know is optional, but I want it removed entirely), but as none of your fields have classes I’m having trouble isolating it to hide with CSS.

Obviously I don’t want to change any of the plugin files, as I would like to keep it updated.

Hi,

Sorry for the delay in reply but here is the CSS to hide the URL field:

.form-group label[for=”url”], input#url{ display:none !important; }

Like i said before if we hide the Subject field the form will keep saying that is missing required field and it won’t get submitted, so it is not the right move to hide it using CSS.

Thanks

when is the new update coming .. i really need to know whether a customer is supported still or no :) Thank you so much

Hi, new version is under production and testing. For any support please create a ticket at http://support.cssjockey.com.

Support, I have posted an urgent matter on your CSSJockey Support site, but I have not receive any response. Please advise. Thank you.

Let me post it here to expedite the process and share with others.

Our IP address looks like http://12.345.678.912:55580/. We can save all pages and settings except this plugin settings.

It keeps referring to http://_:55580/.

Our server is behind a firewall and the Public IP is not from the server.

Please advise. Thank you in advance.

Hi,

We have just posted a reply in your ticket and we can finish up with the debugging on our support portal as we may need info to access your site.

We will post here whatever solution we would find, so that others can benefit from it too.

Thanks!

cjrupak,

We modified line 1096 on wp-content/plugins/cj-supportezzy/framework/framework.php and it works now. Thank you.

Pre sale question? Will this plugin allow me to use custom statuses for ticket updates? also will each client automatically be notified of ticket updates?

Hi,

1. Sorry, we don’t have custom statuses as of now.

2. Yes, it would send an email each time a ticket is created, an reply is added or it is closed.

Thanks!

Hello! When will we get the rebuilt new version?

Hi,

Well, it should have been out by now but it’s taking really long than expected.

Hopefully, we will be able to release it by the end of March.

Thanks!

Is it compatible with WPML ?

HI,

It is translation ready but we haven’t tested it with WMPL.

You can test it with WMPL by creating a demo site at : http://cssjockey.net/ and activating any of our product alongside installing any other theme or plugin to test.

Thanks!

Installed the plugin and my whole site got goofy…. Menu shifted, logo disappeared, and layout got totally destroyed. Turned off plugin, all returned to normal. Opened ticket last night – let’s see what happens… :-/

Hi,

Your ticket has been replied. Please check and let us know if the issue was resolved.

Thanks!

It seems 100% fixed. I didn’t think it was going to work with my theme but you fixed me right up. :) Thank you.

To anyone wondering, this software has top notch fantastic support!

Hi, can I customize the ticket form adding more text box to the default form?

cjrupak

cjrupak Author Team

Hi,

Yes, you can customize the Submit Ticket form and add more fields.

http://demo.cssjockey.com/cjsupport/supportezzy

Thanks!

Just making sure that the new update will have the ability to send custom fields in the email to clients. What’s the point of being able to create more fields in the ticket if you can also include in emails to the admins right?

Hello,

I’ve had my eye on your plugin for some time now. I see you have a new version conning out soon. Am i better off waiting or will the transition between the 2 be seamless?

Best regards,

Paul

Nice! I can’t wait till this comes out! Any ETA for the release date?

cjrupak

cjrupak Author Team

Can’t say about the exact date but somewhere in the middle of next month. But believe me we are trying out best to launch it as soon as we can. It’s been long since an major update has rolled out for this plugin.

My website should be ready by then and waiting for this plugin ;-)

jf

jf Purchased

Looking forward to the update – Thanks team! :)

cjrupak

cjrupak Author Team

Sure. You are welcome!

hi,

I’m just trying to learn a bit more about your product but there is a specific feature I need to know you can offer or not

I plan to use the support system on per credit or token base, so whenever one of my clients opens a new support ticket I’d like to track the number of used and remained tickets and make it visible to the client as well so, let’s suppose one of my clients subscribes to one of my services which includes 5 support credits usable within one month, then the client logs in and submits his first ticket and the system automatically subtracts that open ticket and displays 4 tickets remaining

I hope you got my point and hopefully you’ll come up with the right solution to expect my needs

looking forward to your feedback

cjrupak

cjrupak Author Team

HI,

Unfortunately, this specific functionality is not available with our plugin.

We are working to integrate paid ticket system but it may be different from what you are looking for. We are still deciding upon it.

Thanks!

kenng

kenng Purchased

It’s been a while since the last update. And heard you will be releasing this month. Any ETA?

cjrupak

cjrupak Author Team

Hi,

Not this but in the middle of next month.

Thanks!

EvoRod

EvoRod Purchased

Hello CjRupak

1: ** is posible send notification via SMS to user ?? Email and SMS notification.

2: is posible to add inside the portal a button to donate via paypal ?

thanks

cjrupak

cjrupak Author Team

Hi,

1. SMS Notifications are not available but may be in future and a mobile app too.

2. You can add a button to the home screen of the portal when a user is not logged in. For logged-in users you would need to alter the code of the portal.

Thanks!

Hello, wonder if this ticket system will do what i have in mind, what im looking for is a way to sell blundle tickets lets say of 10 20 or 30 support tickets with woocommerce, if a person buys the first one with 10 tickets and use a ticket and everything gets solved, a ticked will be removed so there will be 9 tickets left to use. Is this possible with your plugin? it has nice reviews and i hope it works i cant find anything to do what i have in mind.

cjrupak

cjrupak Author Team

Hi,

Sorry, but we do not have such a feature in this plugin as of now.

All the best for your continued search and I hope you find a plugin that meets your requirement.

Thanks!

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