Discussion on SupportEzzy - WordPress Ticket System

CSSJockey

CSSJockey supports this item

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546 comments found.

bobby_38

bobby_38 Purchased

i open a ticket on css jockey i got some error with jquery in the console and some of font icon not diplay when plugin is enabled thanks to help resolve asap

Hi, please send me the ticket ID so I can check if that has been replied or not.

bobby_38

bobby_38 Purchased

yes i just reply now thanks

Hello!

It’s Paul we spoke a while back! I was wondering if the iFrame was included in any of the recent updates? I haven’t got the chance to finish the setup but planning on doing so very soon!

Amazing support system by the way!

Hello Paul, Yes I’ve implemented that. Let me know once you are ready to setup, I will help you with that and make it work the way you want on your website.

Are there options to auto-delete tickets and Spam filters?

Hi, you can enable auto close tickets after a specified number of days. If a ticket stays unanswered by the client for specified days, the system will automatically close the ticket. Currently, there is no option to auto delete the tickets, however, it’s a good feature which I will add in the upcoming version.

For spam control, admin can set that new tickets can only be created by logged-in users and also use Google reCaptcha on new ticket form.

Hey! I’m getting this message:

wp-content/plugins/cssjockey-add-ons/framework/autoload/shortcodes_generator.php on line 63

and this one:

wp-content/plugins/cssjockey-add-ons/framework/admin-pages/core-welcome-addons.php on line 17 And its appearing at the top and frontend of my site.

I finally got ALL the plugins installed… 3 plugins for one app. Crazy. And the support page is broke. The page doesn’t render any content… All that it shows is broken CSS.

btw… for a support plugin developer your online documentation for this plugin is horrible.

Hi,

The error you mentioned has been fixed in the latest version of CSSJockey Add-ons.

Splitting the functionality into different add-ons helps us to manage and update the plugins better. For instance, WP Form Builder’s functionality is used in both WP SupportEzzy and WP Frontend Auth plugins and if we fix a bug in WP Form Builder, we need to make this change in both plugins if we didn’t have this setup. With this setup, if we fix or add something in the form builder, it’s available for both our products.

Most of my customers bought both SupportEzzy and Frontend Auth. Earlier we had to use the admin framework and other common functions twice which puts additional load on a website. However, with this setup, if you have CSSJockey Add-ons (our base framework) installed, we don’t have to enqueue same scripts and CSS twice and both SupportEzzy and Frontend Auth use common resources and functionality provided by our base framework. We reduced about 80% of the database queries if you have both plugins installed.

Please watch the video on this page that explains some benefits of CSSJockey Add-ons. https://wordpress.org/plugins/cssjockey-add-ons/

Please create a ticket at https://support.cssjockey.com and I will help you fix the issues and make sure this plugin works on your website.

I am working on the documentation for my products and it will be better and extensive in coming days.

karll

karll Purchased

Hi, i still cannot login to your site, overtime I try to reset my password, it does not work. Can you tell me how to edit the default support ticket fields please?

Hi, The To field is only shown to admin and agent so they can assign the ticket to a customer. Clients won’t see this field when they try to create a new ticket.

I’ve fixed the password reset issue on my website and you should be able to reset now, sorry for the trouble.

karll

karll Purchased

No problem at all, thanks. Is there a way to re-order the form fields?

Yes, basic form fields can’t but you have full control over any additional fields created via wp form builder add-on.

Steffan1

Steffan1 Purchased

Hi, I’m migrating my entire site over to a new domain. My old domain has your old ticket system built within a wordpress page https://onlinearchitecture.co.uk/support-ticket/ that works very well. My new domain has the new ticket plugin on this page https://www.homedesign.eco/support-ticket-system/#/ . How do I import the old data and display within a wordpress page as before. At the moment my new page is not working. Thanks.

Please create a ticket at https://support.cssjockey.com.

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