321Internet

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116 comments found.

rcdc69

rcdc69 Purchased

Hi This doesn’t work for me at all main.php amended with new pasword fine. All files uploaded fine logged in to admin fine script put onto page – NOTHING displays. no button – or chat section – NOTHING. please advise

Hello, thank you very much for getting in touch. Can you please send me a private message with FTP details so that I can take a look? Thank you :)

Hi, How can I make sound when client get the message from support team? thanks.

Hello, thank you for getting in touch. You would have to add a javascript on-event action that plays the sound when a user recieves the message. You can send me a private message for some further explanations. Thank you :)

Hi,

We are interested in purchasing the stack. However, there are a few things we would like to confirm: 1.Favicon – can we change it? 2. Colour – customisable? 3. Action – once the user clicks the chat bubble, can the action be ‘start live chat’ straightway instead of entering the user’s name? 4. Logo – can we put our own logo in the chat bubble displayed? Hope to hear from you soon.

Hello, thank you for getting in touch and please excuse the delay. About your questions:
1. Favicons can be changed super easily – so no problem there.
2. Colors are easily customizable.
3. With some little modifications, a straight away start of the chat is no problem.
4. The logo image can be changed super easily as well.
Thank you very much :)

Hi,

We are interested in purchasing the stack. However, there are a few things we would like to confirm: 1.Favicon – can we change it? 2. Colour – customisable? 3. Action – once the user clicks the chat bubble, can the action be ‘start live chat’ straightway instead of entering the user’s name? 4. Logo – can we put our own logo in the chat bubble displayed? Hope to hear from you soon.

Hello, thank you for getting in touch and please excuse the delay. About your questions:
1. Favicons can be changed super easily – so no problem there.
2. Colors are easily customizable.
3. With some little modifications, a straight away start of the chat is no problem.
4. The logo image can be changed super easily as well. Thank you very much :)

Hello, I wonder if you have some App for Android to integrate with chat or also can develop as an extra work. I would also like to know if I can create plans to sell to my clients, equal to Zopim chat or Jivo chat. Thank you.

Hello, thank you for getting in touch. An Android app is currently not available and currently we do not have the time to develop one unfortunately. Plans are not available with this script – however we will soon release an application that will allow paid plans. We will keep you updated on that. Thank you :)

That’s great! Thank you.

zcabez

zcabez Purchased

Hi i just installed support chat php live chat to my local environment. I was successfully send message from client to admin. But admin can’t send message to client and there are some error show up. One of the error said: file(chats/rifqi_1_chat.chat): failed to open stream: No such file or directory in C:\xampp\htdocs\support_chat\chat_admin\admin_chat_info.php on line 38 can you help me what should i do to remove this warning

Hello, thank you for getting in touch and please excuse the little delay. Have you tried installing it on a web-server – sometimes on local environments PHP scripts might not work properly. Can you try it on a live server and in case it does not work there please send FTP details via private message so that we can take a look. Thank you :)

Hi there, you say that there is no database involved but full chat history is available…so where does it store data?

Also, the script is not working on “janz.co” It doesn’t show up until you go to very bottom of the page. Also it doesn’t work when trying to use chat

Hello, thank you very much for getting in touch. The system creates a flat file database – means all the data is getting stored in flat files instead of a regular database like e.g. SQL. Did you make sure you installed everything correctly? If you could send me FTP access via private message I would be happy to take a look. Thank you :)

Hi there,

There seem to be a few problems I am experiencing…

1) The chat doesn’t seem persistent…so if the user navigates away from the page…the chat is not continued…also if the user wants to minimize the chat, the chat connection is closed.

2) The sound notification is not working on user end from a Macbook using Chrome Browser.

Can you please help me with these two issues?

Regards, RJ

Hello, thank you for getting in touch. Can you please send us a private message with FTP access and frontend access so that we can take a look? Thank you :)

Hi there I get this: Warning: file(chats/Test_1_chat.chat): failed to open stream: No such file or directory in /Applications/XAMPP/xamppfiles/htdocs/chat/admin_chat_info.php on line 38

Same on FTP

J

Hello, thank you for getting in touch. It seems like you installed the application locally on a XAMPP server – is that correct? There might be some errors occuring on local environments. Could you please test it on a live server? If the error still occurs there, please send a private message with FTP details and we will be happy to take a look. Thank you :)

Hi, does this app support triigers based on time? Lik: “Welcome, how can I help you” after 5 seconds.

Hello, thank you for getting in touch. Yes, the application sends a “start-message” when the user launches a new chat. You could delay that e.g. to 5 seconds without any problem. Thank you :)

Hi I purchased the Support Chat for my site. I have installed but for some reason I cannot log onto the Admin side. I have set the password in main.php to ‘password’ but just says it is wrong. Any ideas?

I also had a problem with an error when I put an email address in: // Change this to your email adress $message_email = ‘support@waterworlddirect.com’;

It keeps saying unexpected ’@’ on line6, if remove the email address then it works fine.

I have uploaded the files to ww.waterworlddirect.com/supportchat I am also running Opencast v1.5.6.1

Thanks, Scott

Hello, thank you for getting in touch and please excuse the delay. Can you please send a private message with details and FTP access – we will be happy to take a look. Thank you :)

I installed the chat software and i get this error when in the admin Warning: fclose() expects parameter 1 to be resource, boolean given in /home/forge/chat.cheapundies.com/admin.php on line 1

any idea how to fix it

Hello, thank you for getting in touch and please excuse the delay. Can you please send a private message with details and FTP access – we will be happy to take a look. Thank you :)

This comment is currently being reviewed.

Hello, we already answered on your e-mail that you sent us. Please take a look there :)

Do you have a live demo of this?

Hello, thank you for your interest. At the moment there is only the fronend demo which you can find when you click on “Live Preview”. A backend demo is currently not available but you can take a look at the screenshots – there are some screenshots of the admin area. Thank you :)

Hi, Can employees also can chat for internal purpose ?

Hello, thank you for getting in touch. Unfortunately, this is not possible at the moment. Thank you :)

Hello from Spain.

First of all, congratulations for you great work. This item is impressive!!

Now I have the chat working fine, but I have a problem and a doubt.

My problem is when I press the log-out X button from de admin chats panel. I receive some errors in my browser:

Warning: rename(chats/Pedro_77.229.253.83_chat.chat,historial/Pedro_77.229.253.83_chat.chat): No such file or directory in /home/txiqui2016/interartivity.com/cableunion/soporte/logout_admin.php on line 22

Warning: rename(chats/Txiqui_space__77.229.253.83_chat.chat,historial/Txiqui_space__77.229.253.83_chat.chat): No such file or directory in /home/txiqui2016/interartivity.com/cableunion/soporte/logout_admin.php on line 22

Warning: session_start(): Cannot send session cookie – headers already sent by (output started at /home/txiqui2016/interartivity.com/cableunion/soporte/logout_admin.php:22) in /home/txiqui2016/interartivity.com/cableunion/soporte/logout_admin.php on line 29

Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home/txiqui2016/interartivity.com/cableunion/soporte/logout_admin.php:22) in /home/txiqui2016/interartivity.com/cableunion/soporte/logout_admin.php on line 29

Warning: Cannot modify header information – headers already sent by (output started at /home/txiqui2016/interartivity.com/cableunion/soporte/logout_admin.php:22) in /home/txiqui2016/interartivity.com/cableunion/soporte/logout_admin.php on line 32

My doubt is about “Chat” and “History” buttons, because my testing chat conversations are showing into “Chats” section (all the conversations are ended), and “History” section doesn’t show anything.

Thanks in advance for your time, and thanks for your great work. Sorry for my bad English).

Regards,

Pedro J. Bernal

Hello Pedro, thank you very much for getting in touch and also your purchase of our script.
Could you send us a private message via our profile with FTP access – we could then take a look and figure out what may cause the issues. We will give our best to get everything fixed for you as fast as possible. Thank you :)

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