Patchesoft supports this item


362 comments found.

When user create new ticket, show error: Notice: Missing Email Template! . But Ticket still send to system. :(

Hi viphoanglinh,

Is this happening on your own system or in the demo?

tks u. i was fix it.!

Hi Patchesoft,

Your item seems promising and I’m interested in purchasing it. But I have two questions.

Does your system has the Envato purchase verification system? So when users will submit a ticket (in the submit ticket form), I want them to enter the Envato Purchase Code of their item and verify it using Envato API. Does you system already have it?

The second question is, can I use two different forms to submit tickets for customers?

Please advise.


Hi Axilweb,

It does have the Envato Purchase verification system. You just create a Custom Field with the type Envato Verification and then users can enter their purchase codes to verify. The system will display what item and their support time.

You can create a ticket via the Client view form or from the Admin side.

Hope that helps :)