Patchesoft

Patchesoft supports this item

Supported

329 comments found.

Hello, was thinking about buying this script but unless im not reading it correct, i just read….”plugin periodically queries an external POP3 / IMAP account, retrieves emails and converts them into tickets.” That’s exactly what it does. You can reply to these emails via your own inbox, but the responses won’t be added to the ticket. We’re going to be improving the ticket/email piping system over time so we’ll have to see about adding this in future updates but no plans at the moment”.....plugin? are you talking about something different? My question is, can i use your helpdesk script and reply to tickets via email….on phone etc..?

Hi,

Yep, normal emailing works fine. It’s just the ticket system doesn’t query your sent emails (your outbox) and logs them as ticket replies currently.

This comment is currently being reviewed.

Hi endemol,

No problem :) Perhaps in future we may add this functionality; we just haven’t gotten many requests for it so I haven’t seen the need to add it in.

Thanks :)

hi how i can display the knowledge base without login i mean like direct link so the users can read the knowledge base without login thanks

Hello, i have one problem. When my guest enter Š leter, the aplication show me this ” &scaron ”. Can you help me with this problem?

Hi,

Yep, send me an email and I’ll help you out :)

Your email?

hello when im trying to login its give me You are missing some details! and also when im trying to install fresh copy its giving me username must be 3 characters at least ??!!!

Hi Ahmwai,

Have you made sure your base_url is correct in the config file? It sounds like your data isn’t being submitted correctly. Send me an email with your site link and I’ll take a look for you.

Thanks!

i sen t you email plz check asap

Replied :)

Hello. Is there a way to change the status of the project to your own custom status instead?

Hi,

Currently the status’s are fixed. You can change the name of the status by modifying the language files in application/languages/english/

Hope that helps!

Great Support from the Team

thank you :)

amiralix

amiralix Purchased

hello,

actually, the system redirect to login page when you ask to change the language, how to change language without login.

regards

Hi Amiralix,

Can you send me an email with your site so I can check it out? Thanks!

amiralix

amiralix Purchased

problem resolved by moving function from controllers/home to client. now i’m experiencing a new issue, google authentification on your script doesn’t connect in one click, i need to click two times on google button to login via google all times .. can you help me

Hi Amiralix,

Can you send me an email with your site URL so I can test it out and figure out what might be causing the issue?

Thanks!

Hi, I’m trying to install it. Seems don’t record my admin data on install process, system show me a message “you name least 3 letters” and my admin name have 8. Any suggestion? The installation its on a subfolder no on my index folder. Thanks.

Please send me your e-mail. Thanks.

Hi Patchesoft; I fixed it. Thank’s by the way.

Hi,

That’s great! My email is patchesoft@gmail.com so let me know if you need anymore help :)

Dear Patchesoft, May i know what is the specific function which had configure in user roles? Can we customise user roles?

by
by
by
by
by
by