The fonts dosn’t work on a fresh install. Any idea ?
Can you send me an email with a link to your site so I can take a look?
Of course. To wich mail ?
Hello, is there an option to add a field “time spend” to a ticket? We would like to track how many minutes we spend on tickets. This is a must for us to buy it.
This feature is currently implemented in an upcoming version. I’ll comment here when it is released so you can test it out and see if it’s to your liking.
The next version should be ready for next week
Dear author, could you please point me in the right direction. I would like to disable the premiums plans feature. Also does any one has share the translations files for spanish…. Regards.
Error after creating a ticket:
Did all the steps to create new language but still get this error:
An Error Was Encountered
Unable to load the requested language file: language/spanish/upload_lang.php
To disable the premium plans, just go to Payment Settings and untick the option: Enable Payments Option. That will disable the feature.
For your error:
You need to create a folder in your Systems language folder for your new language. The folder name needs to be the same name as your new language. In the example below, it’s “spanish”. Please follow these steps:
1) Create a folder inside system/language/ called spanish
2) Locate the following folder: system/language/english/
3) Copy all the files inside this folder to your newly created folder (system/language/spanish/)
This should fix the error you are having.
These language files are mostly system error messages that you shouldn’t need to translate (since hopefully there isn’t any system errors!). Let me know if that helps.
It work just fine. Thanks a lot, please let me contact you again if I get any other error. Regards,
Thanks a lot for your reply. It works just fine.
I have one question. I can setting reply in ticket with e-mail account?
I’m not sure what you mean, can you rephrase?
If you mean: Can you reply to tickets via email? Yes you can. You need to setup the PHP IMAP section of the site in order to do this. I wrote a guide on how to do this in the documentation: http://documentation.patchesoft.com/client/document/7/115
That’s what I’m talking about! thanks.
Thanks for reporting that! The bug was just fixed in another update; if you could redownload the files and apply the updated files for 2.4 again that should solve the issue. You’ll also want to set a default status in Admin Panel -> Ticket Settings too.
Dear author, just receive the information about the recen update. We just did a clean install a few days ago, could you please tell me how to update de script.
To update the script you can check out the documentation for Update Log, which tells you which files were updates and how to update them:
Thanks a lot for your time. We did a clean install to avoid any further issue. Best regards and please keep up the good work and updates for the script.
is it possible to have them just sending email to specific address ie .: firstname.lastname@example.org and ticket will be created by the system?
I need one for each department ..
Would it be possible 4 or 5?
It’s currently not possible to have multiple addresses. Right now the system only supports one email. Apologies!
Is your product translated to spanish? If my Wordpress is in spanish, will your product automatically be displayed in spanish? Thanks.
This isn’t a WordPress plugin, so it will not be translated into spanish based on your Wordpress.
I assumed it was a plugin based on my search, too bad, thanks!
Apologies! I’ll be working on this today and I’ll hope to get it released before the end of the day!
Thanks for being patient!
Dear author, there is a problem using custom field for user registration. I create 3 custom field, set those to required and to appear on the registration form, but no matter what you write on the input, it always get the validation error, like they where empty… Please advice.
Another error, when you clic your name on the top corner, to go to user setting, you get this error:
Unable to load the requested file: layout/client_layout.php
I look for this file and its missing, all I found was client_layout2.php.
The Custom Status error was recently fixed. Can you download the latest files from CodeCanyon and overwrite the latest 2.4 download files and let me know if that fixes it?
Please contact me via email and I’ll help you resolve those other bugs. A new patch is being prepared to solve the issues you mentioned but I can send you the files right away.
Im currently sing the lattes version 2.4. I did not update from previous version, I did a clean install using latest version. Im contacting you via profile for that fix patch. Regards.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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