Example, when a client opens a call to hardware department, only hardware personnel can see.
Others do not.
Do you mean opens a ticket?
It is possible to restrict access to certain staff to view only tickets from specific categories. Try out the demo and see how it works.
Can client’s respond by email?
Clients can respond by email
How many users can the platform support?
Unlimited There’s no restrictions on the number of users.
“User Groups allow you to sort and categorize members easily. Apply User Groups to Ticket Categories to restrict who can view tickets.”
How does it work?
I need to: assign a category, and that this category is only seen by the users of a group
That’s exactly how it works. An Admin will see everything, but other users will only see categories they are assigned to.
The idea is to realize that. But I can not do it, please I need an example to do it this way. I do not work
So you create your User Groups in the Admin Panel. Then you add users to those groups that you want assigned to certain categories.
Then in the Ticket Categories section, you select which groups you want assigned to those categories.
When users visit the Your Tickets section, they will only see tickets from those categories. Make sure these users have the Ticket Worker User Role so they are restricted to these areas. A Ticket Manager has access to all tickets.
Does that help? I’d be happy to give you more information if you need it. Let me know
hi i am interesting in your script – i saw in comments that the script does support RTL – i can not see it in admin settings
can you help?
It’s not an Admin option- it’s more something you need to do yourself. A simple edit to the HTML tag:
should help. You can read more about it here: https://www.w3.org/International/questions/qa-html-dir.
The language files support any UTF-8 language too.
Hi patchesoft, we keep getting the folowing error when filling in a form: An Error Was Encountered. The action you have requested is not allowed. What to do?
This looks like an issue with the config setup. Can you send me an email with your website and I’ll investigate the issue for you?
hi, first of all I will like to say grate job!! a very nice web app.
I was wondering if there is an easy way to hide or comment out the “Priority and Category” Fields from the Client [Table] so smaller screen live mobile phones qet a simpler “no need to drag” kind of table.
You could manually edit the HTML yourself on the client view files:
And then just delete priority field.
The category field might need to be kept because a category must be selected. Unless you added a hidden field which automatically assigns a category that way.
If you want to discuss this solution a bit more in detail, send me an email and I’ll be happy to help.
Why does not the person who last responded to the support ticket show up?
Your script named Titan also has this feature.
Can you show me an example of what you mean? Perhaps a link or screenshot and I’ll investigate the issue for you.
I see now. Thanks!
It looks like the Last Reply User icon was left out for the ticket view on the Support Centre. I will make a note to add it in for future updates
Pre sale question
1. I can not see departement in demo,do you have departement sistem?
2. Can i hide payment system and premium user?
Departments are also known as Ticket Categories. This is where tickets are arranged into.
You can hide the payment system too Just disable it in the Admin Panel.
Hope that helps
thanks for answer,o just hope there will be chat system too for my client.thanks
Can it be installed in a shared hosting? What requirements does it require?
It can! It requires PHP 5.4 or greater, and a mysql database.
Pre sale Question
is the system allow admin to assign multiple user to the ticket ?
Only one user can be assigned to a single ticket; but that user can be changed if needed to.
You can assign multiple users to ticket categories, so they see tickets available in those categories.
Does the system create a account for the customer automatically when they email to the support email?
The system currently does not do that.
I love your system and it has all the features I need, but want to integrate it intoa platform that is Laravel. Any plans to migrate app from CodeIgniter to Laravel?
No plans at the moment to make a Laravel version. But it might be something I’ll consider in the future as I know the Laravel framework is really popular too.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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