Patchesoft

Patchesoft supports this item

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316 comments found.

hello dear :) now work better with new server :) i have quetion when clinet want to Attach Files and send ticket it’s show him this error

Error Notice: There was an error uploading the file:

The upload path does not appear to be valid.

thank you bro :) there is any other deisgn for layout.php ? in ur website or other place

Hi,

Not currently but for future versions we’ll be adding more layouts/designs :)

great help of you :) and best support ever :D

hello i get erro when i want to ass ticket

Severity: Notice

Message: Undefined index: user_file_2

Filename: controllers/Tickets.php

Line Number: 1262

Backtrace:

File: /home/xxx/public_html/cs/application/controllers/Tickets.php Line: 1262 Function: _error_handler

File: /home/xxx/public_html/cs/index.php Line: 315 Function: require_once

A PHP Error was encountered

Severity: Warning

Message: Cannot modify header information – headers already sent by (output started at /home/xxx/public_html/cs/system/core/Exceptions.php:271)

Filename: helpers/url_helper.php

Line Number: 564

Backtrace:

File: /home/xxx/public_html/cs/application/controllers/Tickets.php Line: 1421 Function: redirect

File: /home/xxx/public_html/cs/index.php Line: 315 Function: require_once

Hi,

Could you send me an email and I’ll provide you with a fix for this issue.

patchesoft@gmail.com

Thanks!

Hi there. Is it easy to remove WYSIWYG editor?

Hi,

Yep it’s easy to do. We just hook the textarea element with the CKEditor javascript library. If you delete that, the WYSIWYG editor will be removed.

deleting categories under Tickets -> Categories will hide tickets with this category … i need to change category id in the database to get them back … can you please check ? i use version 2.1 and also did the database upgrade from 2.0.1 to 2.1

ah yaeh, understand that, yes, but how can I bring that onto the client page if the client wants to see just the open tickets ? clients cant setup custom views … I know that I can order the table by status … maybe you will find a nice solution, custom views for ticket managers and so work good !

Hi BreitiDE,

I see what you mean now. Custom Views right now are admin only; adding them to the client view is an interesting suggestion. I’m going to add it to our developer list to see if we can add it for future versions and I’ll gather feedback on what other customers are saying.

Thanks!

cool, keeping the possibility to “order by” would be great, so the client can setup “all tickets in progress ordered by last replay” or if no rule set, this can be set globaly as admin :) thank you for this in advanced …

Hello. I have just purchased the app but I am getting this errors the whole time.

PHP Error was encountered

Severity: Warning

Message: ini_set(): A session is active. You cannot change the session module’s ini settings at this time

Filename: Session/Session.php

Line Number: 316

Backtrace:

File: **/httpdocs/support/application/controllers/Login.php Line: 13 Function: __construct

File: /httpdocs/support/index.php Line: 315 Function: require_once

A PHP Error was encountered

Severity: Notice

Message: A session had already been started – ignoring session_start()

Filename: Session/Session.php

Line Number: 143

Backtrace:

File: support/application/controllers/Login.php Line: 13 Function: __construct

**/httpdocs/support/index.php Line: 315 Function: require_once

Any idea why is this happening?

Thanks :) Stratos A.

Hi Stratos A,

What version of PHP are you using? Do you know if your default PHP session path is writable?

It’s ok. It was the Ninja Firewall plugin for wordpress that was probably causing the problems. Once I deactivated the plugin the system works ok. ( ps the ticketing system was installed in a subfolder, under a Wordpress website installation, thus the conflict with Ninja Firewall )

But we have huge issues with Greek texts that makes the platform unusable. We have sent a support request through Email.

Thanks

Stratos

Hi,

Can I translate all fields in Spanish?

Thanks!

Hi,

Yep everything is translated through our language files. It’s quite simple to do and I can assist you if you need help :)

I tried installing this script but no luck. I already sent the detail through contact form.

Thanks! I’ll get to your email now :)

Thanks I look forward that :)

Hi,

I sent you an email but it looks like you have some kind of email filter applied on your account:

Hello Patche Softe,

Your message “Re: [CodeCanyon] Item Support Message sent from hnurzaman” to me was waitlisted.

Get your message to my inbox by clicking the following link.

I clicked the link but not sure if you got it.

Hello,

Question before purchase

1) Why not add a customer testimonial system to your plugin? That way, customers can leave a comment.

2) Fix its navigation bar to the scroll of the mouse?

3) Why not add a button that moves to the top of the page?

4) Do you create a bridge plugin? I would like my clients to be integrated without creating new ones? Possible

5) E-mail fetching

Can our potential customers contact us by email or by using the contact form? We can respond to emails and our customers will receive immediate answers. Your plugin periodically queries an external POP3 / IMAP account, retrieves emails and converts them into tickets.

Thank you

Hi Hostinggames,

To answer your questions:

1) We currently have a rating system (rate a ticket by stars) for the client to leave feedback. A more detailed feedback system might be useful so if I get more interest in this kind of system it might be possible.

2) I’m not too sure what you’re asking for here. I can scroll easily throughout the product without any issues.

3) Seems like a reasonable request. I’ll see about adding it in future updates.

4) Currently no bridge implementation planned but I am researching it.

5) “Your plugin periodically queries an external POP3 / IMAP account, retrieves emails and converts them into tickets.” That’s exactly what it does. You can reply to these emails via your own inbox, but the responses won’t be added to the ticket. We’re going to be improving the ticket/email piping system over time so we’ll have to see about adding this in future updates but no plans at the moment.

Thanks!

1) Consider adding it in future updates?

2) I’m talking about adding a menu that appears with the scroll.

4)?

5) When

Thanks!

1) I can, but I can’t guarantee adding it in the future :)

2) I’m not too sure what you mean.

4) ?

5) There’s no guarantee to add your requirements for the next update. All I can do is consider it for now and see if other clients request it.

Thanks

masterok

masterok Purchased

Hi there. How do I change how reply name is displayed. I want to display First and Last name instead of username. Thanks. I am sure it is a 2 second fix.

Hi,

The user display is made by a function in the following file:

application/libraries/Common.php

called get_user_display();

Let me know if you need help modifying it :)

Hey, does it support AR language and RTL? Can you enable the balance/credit manual addition I want to test it!

Hi Saiaf,

Yeah you have to translate the language files (there’s 3 of them). For an idea of how it’s done, check out our online documentation:

http://documentation.patchesoft.com/client/document/7/118

As for the balance/credit manual addition- I’m not sure what you mean. What part do you want me to enable? Payment Plans in the demo are active and you can give credits to users in the Manage Members section in the Admin Panel.

Let me know if that helps! Thanks :)

Hi there, I have tried but it is disabled; when I enter numbers in the credit field, it says: Error

Notice: This option has been disabled for the demo!

Hi,

Oh I see what you mean now.

Can you send me an email and I’ll try setup a private demo for you :)

hello,

before purchasing, i have a question, after testing, i found that user can only have one opened ticket, is there a way to allow users to open multiple tickets (if users have multiple requests on multiple departments) ?

Regards

Hi,

A user can have multiple tickets open, there are no restrictions on how many tickets a user can have.

Let me know if you have a problem with the demo :)

saporus

saporus Purchased

Hi,

I trust you are doing great.

Is there any way, the tickets can be automatically assign to agents without me having to manually assign them, or they go get the tickets?

Looking forward to read back from you.

Thanks

Hi Saporus,

You can make it so that tickets show up for your Agents in the Your Tickets section. You can assign users to a User Group, and then add that User Group to a Ticket Category. Then all tickets that are added to that category will show up under the Your Tickts section.

There’s currently not a way to automatically assign a ticket to a user. But I’ll work on adding a way to do this. For feedback, do you have any preferences on how it should work? How should automatic assigning work?

Thanks!

BreitiDE

BreitiDE Purchased

hi, switching to https (base_url in config.php) not all images where correctly loaded, the from from google is also not loaded .. where do i need to check or is it possible to consider https ?

Hi BreitiDE,

You can modify the layout files: application/views/layout/

This is where the base HTML is loaded from. Let me know if you have any issues with this.

BreitiDE

BreitiDE Purchased

done … changing <link href=’http://fonts.googleapis..... to <link href=’https://fonts.googleapis.... works … should be standard :) thank you …

Hi,

Glad you got it to work! I’ll definitely be updating these links in the next update :)

Thanks!

ezakoo

ezakoo Purchased

after make setting for IMAP, I got this error when test Error Notice: Could not connect to iMap Server. Output: Certificate failure for imap.gmail.com: unable to get local issuer certificate: /C=US/O=GeoTrust Inc./CN=GeoTrust Global CA

Hi,

It looks like there’s an issue with your server’s certificate. Google is basically saying it cannot get your local certificate. Have you made sure you have OpenSSL installed on your server? What webhost are you using? Is it a local (WAMP?)?

Here is some information I have tried to find for you:

http://stackoverflow.com/questions/1274911/connecting-to-gmail-through-imap-with-php-ssl-context-failed#answer-1290541

There is a workaround where you disable the validation of certificate but that’s not a secure method.

ezakoo

ezakoo Purchased

thanks, I have change cron.php line 36 to, $host = $this->settings->info->protocol_path . ”/” . $protocol . $ssl . ”/novalidate-cert/norsh”; , and now its working fine

Hi,

Great! Glad you got it working :)

ezakoo

ezakoo Purchased

I have 2 admin, and 1 ticket worker, how to send mail to all of them when any new ticket is made ?

Hi,

Seems like a good suggestion. Where abouts do you think would be a good idea for the description to be displayed? Underneath it? I’ll add this suggestion to our to-do list :)

ezakoo

ezakoo Purchased

I sugest to add the category description directly after select menu in special frame like this http://imgur.com/a/gkThH , also can make option to make it as important (shown in special frome), or normal (shown as normal text)

Thanks for that! I’ll see about adding something for this in the next update :)

hello,

I have a multi-lingual support portal, and I need to automatically translate categories name to match the corresponding language. I have tested to put for example: echo lang(“ctn_518”) in the category name, but it doesn’t work. can you help me?

Regards

Hi youssefalaoui,

Did you read the documentation on how to translate the system? It gives you a guide on how to setup multiple languages and how to add in your own translation for the files.

Here’s a link to the documentation: http://documentation.patchesoft.com/client/document/7/118

Are you creating some custom content? There shouldn’t be any need to be pasting lang() content. If you’d like to send me an email with what you’re trying to achieve, I can offer you some more help and see what might be causing the issue for you.

My email: patchesoft@gmail.com.

Thanks!

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