hello dear now work better with new server
i have quetion when clinet want to Attach Files
and send ticket it’s show him this error
Notice: There was an error uploading the file:
The upload path does not appear to be valid.
Make sure your upload path in Admin -> Global Settings is correct. Normally the installer (when you create the admin account) will automatically set this for you.
dear really i cant see what name the page to chenge MAIN Page
where is HOME
just give me name of file
If you just want to change the names, you can modify the language file:
Or the HTML:
Hope that helps!
thank you bro
there is any other deisgn for layout.php ? in ur website or other place
Not currently but for future versions we’ll be adding more layouts/designs
great help of you and best support ever
hello i get erro when i want to ass ticket
Message: Undefined index: user_file_2
Line Number: 1262
A PHP Error was encountered
Message: Cannot modify header information – headers already sent by (output started at /home/xxx/public_html/cs/system/core/Exceptions.php:271)
Line Number: 564
Could you send me an email and I’ll provide you with a fix for this issue.
Hi there. Is it easy to remove WYSIWYG editor?
deleting categories under Tickets -> Categories will hide tickets with this category … i need to change category id in the database to get them back … can you please check ? i use version 2.1 and also did the database upgrade from 2.0.1 to 2.1
it would be also very helpful if I can switch the list view of tickets between the status of the tisckets ( Buttons on the top of lists All Tickets, Your Tisckets and Assigned Tickts) ..
yaehh, like those buttons you have on the top ticket reports but representing all status kinds !
Deleting a category does make tickets in that category disappear. This was intentional, since we viewed it as deleting everything to do with that category. But I think perhaps setting the tickets to another category might be a better option for future updates.
Have you seen the Custom Views section? This allows you to make custom views based on Status that appear at the top of the tickets page. That might be what you’re looking for.
ah yaeh, understand that, yes, but how can I bring that onto the client page if the client wants to see just the open tickets ? clients cant setup custom views … I know that I can order the table by status … maybe you will find a nice solution, custom views for ticket managers and so work good !
I see what you mean now. Custom Views right now are admin only; adding them to the client view is an interesting suggestion. I’m going to add it to our developer list to see if we can add it for future versions and I’ll gather feedback on what other customers are saying.
cool, keeping the possibility to “order by” would be great, so the client can setup “all tickets in progress ordered by last replay” or if no rule set, this can be set globaly as admin thank you for this in advanced …
Hello. I have just purchased the app but I am getting this errors the whole time.
PHP Error was encountered
Message: ini_set(): A session is active. You cannot change the session module’s ini settings at this time
Line Number: 316
Message: A session had already been started – ignoring session_start()
Line Number: 143
Any idea why is this happening?
Hi Stratos A,
What version of PHP are you using? Do you know if your default PHP session path is writable?
It’s ok. It was the Ninja Firewall plugin for wordpress that was probably causing the problems. Once I deactivated the plugin the system works ok. ( ps the ticketing system was installed in a subfolder, under a Wordpress website installation, thus the conflict with Ninja Firewall )
But we have huge issues with Greek texts that makes the platform unusable. We have sent a support request through Email.
Can I translate all fields in Spanish?
Yep everything is translated through our language files. It’s quite simple to do and I can assist you if you need help
I tried installing this script but no luck. I already sent the detail through contact form.
Thanks! I’ll get to your email now
Thanks I look forward that
I sent you an email but it looks like you have some kind of email filter applied on your account:
Hello Patche Softe,
Your message “Re: [CodeCanyon] Item Support Message sent from hnurzaman” to me was waitlisted.
Get your message to my inbox by clicking the following link.
I clicked the link but not sure if you got it.
Question before purchase
1) Why not add a customer testimonial system to your plugin? That way, customers can leave a comment.
2) Fix its navigation bar to the scroll of the mouse?
3) Why not add a button that moves to the top of the page?
4) Do you create a bridge plugin? I would like my clients to be integrated without creating new ones? Possible
5) E-mail fetching
Can our potential customers contact us by email or by using the contact form? We can respond to emails and our customers will receive immediate answers. Your plugin periodically queries an external POP3 / IMAP account, retrieves emails and converts them into tickets.
To answer your questions:
1) We currently have a rating system (rate a ticket by stars) for the client to leave feedback. A more detailed feedback system might be useful so if I get more interest in this kind of system it might be possible.
2) I’m not too sure what you’re asking for here. I can scroll easily throughout the product without any issues.
3) Seems like a reasonable request. I’ll see about adding it in future updates.
4) Currently no bridge implementation planned but I am researching it.
5) “Your plugin periodically queries an external POP3 / IMAP account, retrieves emails and converts them into tickets.” That’s exactly what it does. You can reply to these emails via your own inbox, but the responses won’t be added to the ticket. We’re going to be improving the ticket/email piping system over time so we’ll have to see about adding this in future updates but no plans at the moment.
1) Consider adding it in future updates?
2) I’m talking about adding a menu that appears with the scroll.
1) I can, but I can’t guarantee adding it in the future
2) I’m not too sure what you mean.
5) There’s no guarantee to add your requirements for the next update. All I can do is consider it for now and see if other clients request it.
Hi there. How do I change how reply name is displayed. I want to display First and Last name instead of username. Thanks. I am sure it is a 2 second fix.
The user display is made by a function in the following file:
Let me know if you need help modifying it
Hey, does it support AR language and RTL?
Can you enable the balance/credit manual addition I want to test it!
It does You just need to make a few changes to the layout file to make it completely compatible (but they’re simple enough to do). I am happy to help you set it up also.
Thanks for the reply, Ok but I still have to translate all the terms right? I mean Arabic is not built in! Also you did not mention nothing about “Can you enable the balance/credit manual addition I want to test it!”
Yeah you have to translate the language files (there’s 3 of them). For an idea of how it’s done, check out our online documentation:
As for the balance/credit manual addition- I’m not sure what you mean. What part do you want me to enable? Payment Plans in the demo are active and you can give credits to users in the Manage Members section in the Admin Panel.
Let me know if that helps! Thanks
I have tried but it is disabled; when I enter numbers in the credit field, it says: Error
Notice: This option has been disabled for the demo!
Oh I see what you mean now.
Can you send me an email and I’ll try setup a private demo for you
before purchasing, i have a question, after testing, i found that user can only have one opened ticket, is there a way to allow users to open multiple tickets (if users have multiple requests on multiple departments) ?
A user can have multiple tickets open, there are no restrictions on how many tickets a user can have.
Let me know if you have a problem with the demo
I trust you are doing great.
Is there any way, the tickets can be automatically assign to agents without me having to manually assign them, or they go get the tickets?
Looking forward to read back from you.
You can make it so that tickets show up for your Agents in the Your Tickets section. You can assign users to a User Group, and then add that User Group to a Ticket Category. Then all tickets that are added to that category will show up under the Your Tickts section.
There’s currently not a way to automatically assign a ticket to a user. But I’ll work on adding a way to do this. For feedback, do you have any preferences on how it should work? How should automatic assigning work?
hi, switching to https (base_url in config.php) not all images where correctly loaded, the from from google is also not loaded .. where do i need to check or is it possible to consider https ?
You can modify the layout files: application/views/layout/
This is where the base HTML is loaded from. Let me know if you have any issues with this.
done … changing <link href=’http://fonts.googleapis..... to <link href=’https://fonts.googleapis.... works … should be standard thank you …
Glad you got it to work! I’ll definitely be updating these links in the next update
after make setting for IMAP, I got this error when test
Notice: Could not connect to iMap Server. Output: Certificate failure for imap.gmail.com: unable to get local issuer certificate: /C=US/O=GeoTrust Inc./CN=GeoTrust Global CA
Can you send me an email with a screenshot of your imap settings? Looks like something isn’t configured correctly.
It looks like there’s an issue with your server’s certificate. Google is basically saying it cannot get your local certificate. Have you made sure you have OpenSSL installed on your server? What webhost are you using? Is it a local (WAMP?)?
Here is some information I have tried to find for you:
There is a workaround where you disable the validation of certificate but that’s not a secure method.
thanks, I have change cron.php line 36 to, $host = $this->settings->info->protocol_path . ”/” . $protocol . $ssl . ”/novalidate-cert/norsh”;
, and now its working fine
Great! Glad you got it working
I have 2 admin, and 1 ticket worker, how to send mail to all of them when any new ticket is made ?
You need to create a User Group with those users added to it. Then assign that user group to the ticket categories. Now whenever a ticket is created in those categories, those users will be alerted via notifications/emails.
thanks got it working, I have another thing want to do, when I add description to category , when user submit new ticket , and click on this category, must see the description added … this needed when need till the user more information when using this category and till him required information needed to add in the ticket
Seems like a good suggestion. Where abouts do you think would be a good idea for the description to be displayed? Underneath it? I’ll add this suggestion to our to-do list
I sugest to add the category description directly after select menu in special frame like this http://imgur.com/a/gkThH , also can make option to make it as important (shown in special frome), or normal (shown as normal text)
Thanks for that! I’ll see about adding something for this in the next update
I have a multi-lingual support portal, and I need to automatically translate categories name to match the corresponding language.
I have tested to put for example: echo lang(“ctn_518”) in the category name, but it doesn’t work. can you help me?
Did you read the documentation on how to translate the system? It gives you a guide on how to setup multiple languages and how to add in your own translation for the files.
Here’s a link to the documentation: http://documentation.patchesoft.com/client/document/7/118
Are you creating some custom content? There shouldn’t be any need to be pasting lang() content. If you’d like to send me an email with what you’re trying to achieve, I can offer you some more help and see what might be causing the issue for you.
My email: firstname.lastname@example.org.
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