Patchesoft

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306 comments found.

Askaf2

Askaf2 Purchased

hello dear :) now work better with new server :) i have quetion when clinet want to Attach Files and send ticket it’s show him this error

Error Notice: There was an error uploading the file:

The upload path does not appear to be valid.

Askaf2

Askaf2 Purchased

thank you bro :) there is any other deisgn for layout.php ? in ur website or other place

Hi,

Not currently but for future versions we’ll be adding more layouts/designs :)

Askaf2

Askaf2 Purchased

great help of you :) and best support ever :D

Askaf2

Askaf2 Purchased

hello i get erro when i want to ass ticket

Severity: Notice

Message: Undefined index: user_file_2

Filename: controllers/Tickets.php

Line Number: 1262

Backtrace:

File: /home/xxx/public_html/cs/application/controllers/Tickets.php Line: 1262 Function: _error_handler

File: /home/xxx/public_html/cs/index.php Line: 315 Function: require_once

A PHP Error was encountered

Severity: Warning

Message: Cannot modify header information – headers already sent by (output started at /home/xxx/public_html/cs/system/core/Exceptions.php:271)

Filename: helpers/url_helper.php

Line Number: 564

Backtrace:

File: /home/xxx/public_html/cs/application/controllers/Tickets.php Line: 1421 Function: redirect

File: /home/xxx/public_html/cs/index.php Line: 315 Function: require_once

Hi,

Could you send me an email and I’ll provide you with a fix for this issue.

patchesoft@gmail.com

Thanks!

masterok

masterok Purchased

Hi there. Is it easy to remove WYSIWYG editor?

Hi,

Yep it’s easy to do. We just hook the textarea element with the CKEditor javascript library. If you delete that, the WYSIWYG editor will be removed.

BreitiDE

BreitiDE Purchased

deleting categories under Tickets -> Categories will hide tickets with this category … i need to change category id in the database to get them back … can you please check ? i use version 2.1 and also did the database upgrade from 2.0.1 to 2.1

BreitiDE

BreitiDE Purchased

ah yaeh, understand that, yes, but how can I bring that onto the client page if the client wants to see just the open tickets ? clients cant setup custom views … I know that I can order the table by status … maybe you will find a nice solution, custom views for ticket managers and so work good !

Hi BreitiDE,

I see what you mean now. Custom Views right now are admin only; adding them to the client view is an interesting suggestion. I’m going to add it to our developer list to see if we can add it for future versions and I’ll gather feedback on what other customers are saying.

Thanks!

BreitiDE

BreitiDE Purchased

cool, keeping the possibility to “order by” would be great, so the client can setup “all tickets in progress ordered by last replay” or if no rule set, this can be set globaly as admin :) thank you for this in advanced …

Lightform

Lightform Purchased

Hello. I have just purchased the app but I am getting this errors the whole time.

PHP Error was encountered

Severity: Warning

Message: ini_set(): A session is active. You cannot change the session module’s ini settings at this time

Filename: Session/Session.php

Line Number: 316

Backtrace:

File: **/httpdocs/support/application/controllers/Login.php Line: 13 Function: __construct

File: /httpdocs/support/index.php Line: 315 Function: require_once

A PHP Error was encountered

Severity: Notice

Message: A session had already been started – ignoring session_start()

Filename: Session/Session.php

Line Number: 143

Backtrace:

File: support/application/controllers/Login.php Line: 13 Function: __construct

**/httpdocs/support/index.php Line: 315 Function: require_once

Any idea why is this happening?

Thanks :) Stratos A.

Hi Stratos A,

What version of PHP are you using? Do you know if your default PHP session path is writable?

Lightform

Lightform Purchased

It’s ok. It was the Ninja Firewall plugin for wordpress that was probably causing the problems. Once I deactivated the plugin the system works ok. ( ps the ticketing system was installed in a subfolder, under a Wordpress website installation, thus the conflict with Ninja Firewall )

But we have huge issues with Greek texts that makes the platform unusable. We have sent a support request through Email.

Thanks

Stratos

Hi,

Can I translate all fields in Spanish?

Thanks!

Hi,

Yep everything is translated through our language files. It’s quite simple to do and I can assist you if you need help :)

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