Hello, was thinking about buying this script but unless im not reading it correct, i just read….”plugin periodically queries an external POP3 / IMAP account, retrieves emails and converts them into tickets.” That’s exactly what it does. You can reply to these emails via your own inbox, but the responses won’t be added to the ticket. We’re going to be improving the ticket/email piping system over time so we’ll have to see about adding this in future updates but no plans at the moment”.....plugin? are you talking about something different? My question is, can i use your helpdesk script and reply to tickets via email….on phone etc..?
The system allows users to send you emails and then convert those emails into tickets/ticket replies, using PHP’s IMAP functionality. We use a cron to check a specific inbox (that you specify) and then look for any emails related to the support centre. They are then converted to tickets and added to your system.
Currently, the system does not convert “sent emails” from the inbox into tickets. So in order for you to reply, you’ll need to reply directly from the ticket system. The user still gets an email notification of new replies being added.
Hope that helps
Hello, maybe i dont understand, but isnt it basic functionality that if a person sends a email to a support mail inbox its converted to email, then i get a email notification on which i can reply on my phone and that will be added to the ticket?
You can reply on your phone if you login to the ticket system. The idea is that the Ticket System is used by staff to reply to tickets, but to make it easier on the client, they can reply via email.
Since the Ticket System gives more options for staff, like closing tickets, canned responses etc, it makes sense that they reply via that system.
If you’d prefer sent emails from inbox to be converted to ticket replies, it is something I can consider adding in for future updates.
This comment is currently being reviewed.
I understand where you’re coming from. You can still reply to the emails via your inbox, but the system won’t log them as tickets/ticket replies. Unfortunately this functionality is not currently available.
So, if i get a ticket and reply to it on my phone, that reply goes to…which email addresss? the clients directly?
and…the client doesnt have to go to the helpdesk…? he can reply on the mails etc…
Yep, normal emailing works fine. It’s just the ticket system doesn’t query your sent emails (your outbox) and logs them as ticket replies currently.
No problem Perhaps in future we may add this functionality; we just haven’t gotten many requests for it so I haven’t seen the need to add it in.
how i can display the knowledge base without login i mean like direct link so the users can read the knowledge base without login
You mean like this:
Hello, i have one problem. When my guest enter Š leter, the aplication show me this ” &scaron ”. Can you help me with this problem?
Yep, send me an email and I’ll help you out
hello when im trying to login its give me You are missing some details! and also when im trying to install fresh copy its giving me username must be 3 characters at least ??!!!
Have you made sure your base_url is correct in the config file? It sounds like your data isn’t being submitted correctly. Send me an email with your site link and I’ll take a look for you.
i sen t you email plz check asap
Hello. Is there a way to change the status of the project to your own custom status instead?
Currently the status’s are fixed. You can change the name of the status by modifying the language files in application/languages/english/
Hope that helps!
Great Support from the Team
actually, the system redirect to login page when you ask to change the language,
how to change language without login.
If you go to Ticket Settings in Admin Panel and turn off the Require Login option, does that help fix the issue?
it doesnt resolve the problem. any help ?
Can you send me an email with your site so I can check it out? Thanks!
problem resolved by moving function from controllers/home to client. now i’m experiencing a new issue, google authentification on your script doesn’t connect in one click, i need to click two times on google button to login via google all times ..
can you help me
Can you send me an email with your site URL so I can test it out and figure out what might be causing the issue?
Hi, I’m trying to install it. Seems don’t record my admin data on install process, system show me a message “you name least 3 letters” and my admin name have 8. Any suggestion? The installation its on a subfolder no on my index folder. Thanks.
Have you checked to make sure your base_url you set in the config file is correct? Remember that http:// and http://www. are two different URLs and accessing the wrong one can cause errors like this.
If you have, send me an email with your site and I’ll check it out
Please send me your e-mail. Thanks.
Hi Patchesoft; I fixed it. Thank’s by the way.
That’s great! My email is firstname.lastname@example.org so let me know if you need anymore help
May i know what is the specific function which had configure in user roles?
Can we customise user roles?
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