Patchesoft

Patchesoft supports this item

Supported

434 comments found.

Hi,

When I open the demo i immediately can open create a ticket. Is there a option to remove this open and start with the knowledgebase and have a menu option where users or guest can create a ticket?

Can i see a demo of the 4 theme’s that are possible? There is no way to play with this in the demo. Everything is restricted.

Regards, Rob

Hi Rob,

Currently it’s not possible to remove the ticket form via Admin options. You could do it by modifying the code slightly to remove it. You’d then have to code another page to bring the form up too.

Currently the demos are for the Admin side only. These themes were made for the Pro Login software and were ported over quickly.

1 > is there any demo as a staff… 2> List of ticket is not showing in demo

Hi,

The admin login is: admin@admin.com test123

The list of tickets seems to be working for me just fine. What issues are you having?

i m trying to setup gmail for out going mail but mail is not going

Hi I just replied to your email :)

Hi there, I’ve got a pre-purchase question.

I have a custom built website (very complex, lots of code programmed by hand, from scratch, and built into the little known CMS ‘Redaxo’)

The site has it’s own user registration system for our backend/frontend user management. Is your code flexible enough to allow integration of another user registration system? More specifically:

I’d like to adapt the code to register new users straight to our own system/database in the correct tables. Also, I’d like my existing users to be able to login to the ticket system using their existing credentials.

Also: Is it possible to take just the ‘Create a Ticket’ Form (code) from the standard ‘Support’ landing page and insert it into my own Contact page? I don’t need the ‘Ask a question’, ‘knowledge articles’ or ‘Public tickets’ features etc. I just want the Ticket Form embedded in my own page.

Answers please based on the fact that my developer is a pro and knows what he’s doing. :grin:

Many thanks,

Hi deaniewill,

Converting the system to your’s would be a bit of a task. The user system is core to the support centre and so when you change this, you would need to adapt your current system to use the same mechanics. For example, our user system uses User Roles which if not present will cause errors across the site. It’ll be lots of things like that that will need to be changed/implemented if you wanted to change the user system.

We use CodeIgniter as the framework, so the code is very readable and set out in a very precise way. If you want to undertake the task and have the time to do it, it is possible to do. I just would say it’s a bit more complicated than just copying some code here and there and would require lots of rubber-banding code.

You can’t take the Create A Ticket form out of the main system currently as it’s designed to work within the framework. You could get your developer to create an Iframe version that might help.

Hello,

I am always interested in the software for another project. Question before purchase

1) Why not add a version of Iframe? I am very interested in Iframe version.Or how much to have Iframe version.

2) Question why not add a function, when the ticket is resolved send an email to the user for who gives are notices on the support who received?

3) Do you expect to add Bootstrap 4 and CodeIgniter 3.1.8?

4) Possible to put tickets privately instead of public?

Thank you

Hi,

Can you send me an email at patchesoft@gmail.com and I’ll help you get it setup :)

Hi,

You have asked to send you an email, mail sent since yesterday still not received a reply

The software is well installed, the only problem and the side of the mails The software receives no mail? No mail is converted to a ticket?

I am translating the software into French, buy the software yesterday and already translated 85%

Your software must be operational in 4 days

Thank you

Thanks will get to you shortly :)

after customer create a new ticket the email subject is like this =?UTF-8?Q?Nauticus=20Support=20[ID?==?UTF-8?Q?:=209]:=20ti?= =?UTF-8?Q?cket=20subject=20go=20here?=

please guide me to right direction to fix it thanks

Thanks! I’ve just replied to your email.

I would like to know if it is possible to use a retroactive date for tickets, for example, I registered a ticke today, but I want to register it with a date a week ago..

Hi,

Currently this isn’t possible at the moment. Apologies!

When do you solve this issue?

Error Number: 1055

Expression #7 of SELECT list is not in GROUP BY clause and contains nonaggregated column ‘support_extension_db.user_groups.name’ which is not functionally dependent on columns in GROUP BY clause; this is incompatible with sql_mode=only_full_group_by

SELECT `users`.`ID`, `users`.`username`, `users`.`avatar`, `users`.`online_timestamp`, `users`.`email`, `users`.`email_notification`, `user_groups`.`name` FROM `user_group_users` JOIN `users` ON `users`.`ID` = `user_group_users`.`userid` JOIN `user_groups` ON `user_groups`.`ID` = `user_group_users`.`groupid` JOIN `ticket_category_groups` ON `ticket_category_groups`.`groupid` = `user_groups`.`ID` AND `ticket_category_groups`.`catid` = 4 GROUP BY `users`.`ID`

Filename: models/Tickets_model.php

Do you solve this issue:

DataTables warning: table id=ticket-table – Invalid JSON response. For more information about this error, please see http://datatables.net/tn/1 ?

Attention: don’t hide this comment, because we will leave a negative review asap!

Hi,

I’ll reply to your email asap :) Thanks for being patient.

ezakoo

ezakoo Purchased

can’t use [TICKET_BODY] in New Notification , I think its not supported in hook New Notification , this useful to know ticket body via email before open ticket

Hi Ezakoo,

Currently [TICKY_BODY] is only available for the ticket reply email templates at the moment. At the moment it would be hard to add it to new notification because ticket_body is not present in every notification. I’ll look into it for you :)

ezakoo

ezakoo Purchased

Please try to add this, its really very helpful for ticket manager ,when there was multi ticket manager, and he need to know the ticket from email before open it .. thanks for you script and your good work

Hexeus

Hexeus Purchased

Just to let you know, the system has a flaw:

Failed to create user:

Field ‘noti_count’ doesn’t have a default value

It doesn’t populate your admin user or add rows.

Hi,

This issue is caused by a setting in your mysql.ini file. This issue normally pops up when using WAMP setups due to the default mysql configuration but sometimes on other web hosts. To fix it, try the following:

1) This is caused by the STRICT_TRANS_TABLES SQL mode defined in the PROGRAMDATA \MySQL\MySQL Server 5.6\my.ini file. Removing that setting and restarting MySQL should fix the problem. Look for:

sql_mode = “STRICT_TRANS_TABLE”

And remove that setting. You may have multiple settings in this field, but just remove the STRICT_TRANS_TABLE setting and it should fix your issue.

2) Other resources: See https://www.farbeyondcode.com/Solution-for-MariaDB-Field--xxx--doesn-t-have-a-default-value-5-2720.html

3) If editing that file doesn’t fix the issue, see http://dev.mysql.com/doc/refman/5.6/en/option-files.html for other possible locations of config files.

Patchesoft, could you please help me? It’s urgent!

Parse error: syntax error, unexpected T_CONST in /public_html/system/core/CodeIgniter.php on line 58

Line 58: const CI_VERSION = ‘3.1.4’;

Hi,

Can you reply with the account you purchased the software with? Thanks!

Ok. I work in a company and I`ll ask for my boss about the account. Can I change de language to Portuguese?

selimsan

selimsan Purchased

Hi,

I am using the Last_Name field as other data on registration with 50 characters length. But I m getting Last name is too long! error even I updated the following line. I also updated the Last_Name field in users table in database.

How can I solve this?

application/controllers/Register.php if (strlen($last_name) > 200) { $fail = lang("error_57"); }

Hi Selimsan,

Can you send me an email with your site and I can check it for you and see what needs fixing :)

Thanks!

selimsan

selimsan Purchased

I sent the email. Thanks in advance!

selimsan

selimsan Purchased

Thank you very much. It is solved.

hello, how to tell the time of my parents when you receive the tickets? I live in Brazil, v.2.2 already put

if( ! ini_get(‘date.timezone’) ) { date_default_timezone_set(‘GMT’); }

I still can not

Hi,

Normally these settings can be done by modifying your server settings. Usually you have a php.ini file on your server somewhere that lets you change these details.

Alternatively, you can try adding this to the core index.php file top line:

if( ! ini_get(‘date.timezone’) ) { date_default_timezone_set(‘America/Sao_Paulo’); }

I managed to fix the time, how do I leave it in the format 24 hours according to my country?

Hi,

You can change the date format in Admin Panel -> Global Settings.

Hi Patchesoft,

Is it possible to make the datatables or report for tickets (based on search filter) that can be exported to Excel/CSV? Would you do custom codings for that? Currently there is no options to export results to any format.

Thank you.

Hi,

Can you send me an email with these details and your budget and I’ll get back to you.

Thanks!

Hi,

Mail sent since Apr 19 (4 days ago) received no response from you?

Thank you

That email name seems to be blocked

It’s already two email address that you blocked

I didn’t block any of them. It seems Envato has. I just replied to your email :)

by
by
by
by
by
by