Code

Support Board - Chat And Help Desk

Support Board - Chat And Help Desk



Support Board is a powerful solution to communicate with your users. Complete tickets system, chat, dedicated membership system and much more. Support desk and chat plugin for PHP. A complete solution to provide support to your audience. The first PHP plugin with a complete bot integration powered by API.AI by Google. The first PHP plugin with a full Slack integration for read and send messages directly from Slack. The cheapest and best Slack integration.

Features list

  • Support and chat features
    • Slack chat full synchronization – Send and receive user messages directly from Slack.
    • Work immediately – Immediate installation and usage by just insert the shortcode.
    • Bot – Integrate a multilangual bot powered by API.AI.
    • Email notifications – Notify users and agents by email when a reply is received.
    • Tickets system – Fast, powerful and user friendly tickets system.
    • 100% responsive – Fully esponsive for smartphones and tables.
    • Agents and users – Add and edit users and agents on the admin side.
    • Multilingual – Fully translatable on admin side and front-end side. 100% compatible with WPML and Right To Left direction (RTL) available. Frond-end is already translated in 13 languages: english, spanish, chinese (simplified 简体中文), chinese (traditional 繁體中文), arabic (العربية), portuguese, dutch, russian, japanese, italian, deutsch, french, polish.
  • Support desk only features
    • Buil-it users system – Dedicated users system for login, registration and admin.
    • Login and registration forms – Custom registration form with four optianal fields. User can login with username or email.
    • Scroll box – Support desk can use a scroll box container that create a inner scrollable area, the box can be also fullwidth.
    • Layouts – You can choose if show the profile image or not on both registration and conversation.
  • Chat only features
    • Unified administration – Manage both support and the chat conversations and tickets in one place.
    • Sounds – Play a sound when the user receive a new message.
    • Members and guest users – Show the chat only to registered users or to everyone. Not registered users will be automatically registered as guests.
    • Welcome message – Send a message to new users automatically. The message is sent only the first time the user visit your website and can play the message sound.
    • Follow up message -The chat can send a follow up message automatically if no agent or bot reply within 15 seconds. Customize the text message and set the Facebook Messenger and Whatsapp Web links
  • Other features
    • Top performance37kb of JS and 16KB of CSS. Google Font can be disabled on admin.
    • Regular updates Like for all our products we guarantee constant updates and bugs fix.
    • Developers API Simple to use but powerful api are available for Javascript and PHP.
    • Colors Change the chat colors.
    • Images Change chat icon.

CHANGES LOG

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V 1.2.2
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- NEW FEATURE - Encrypted passwords for Support Board users.
- BUG FIX - Chat height now adjust automatically to fit the browser height.
- BUG FIX - SMTP Emails

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V 1.2.1
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- NEW FEATURE - New All button for admin tickets show both members and guest tickets.
- BUG FIX - Minor design and code bugs fixes.
- BUG FIX - Bot problem with unicode chars for some language like russian.

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V 1.2
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- NEW FEATURE - Slack full integration, communicate with your users directly from Slack.
- NEW FEATURE - Auto removing of start\end white spaces.
- NEW FEATURE - Show profile images also on chat.
- NEW FEATURE - Push notifications for agents and users.
- NEW FEATURE - Real-time tickets on WordPress admin area.
- NEW FEATURE - Welcome message profile image.
- NEW FEATURE - Link recognition of images.
- NEW FEATURE - Set chat icon.
- NEW FEATURE - Better design on mobile.
- NEW FEATURE - Flashing notifications to the website title.
- NEW FEATURE - Command #follow fot show the follow up message manually when you want.
- NEW FEATURE - Big header for chat, show agents and description.
- NEW FEATURE - Authorization option for show only tickets area to not admin users.
- NEW FEATURE - Option to show the welcome message every time.
- BUG FIX - Email notifications.
- BUG FIX - Wrong fields when adding new user on admin.
- BUG FIX - Minor design and js bugs.
- UPDATE - Upload folder moved to /wp-contents/uploads/supportboard/ folder. 
YOU NEED TO MOVE ALL FOLDERS OF /wp-content/plugins/supportboard/upload/ FOLDER INTO THE NEW LOCATION.

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V 1.1
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- Security improvement for files upload, now accept only safe file extensions.
- BUG FIX - Special chars on conversation.
- BUG FIX - Design issues on various themes.
- BUG FIX - Link recognition.
- BUG FIX - Admin images upload.
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