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55 comments found.

ozerke

ozerke Purchased

Hello,

Just bought the Superbar plugin but it is not activating in our site. Any advice?

Hi,

Thanks for purchasing our product, we have updated the latest files to themeforest and they are under review, I will update you once they are approved in the meantime. You can send us an email at support@theironnetwork.org and we will send you the latest files, you can even send us the site url and admin details we will install it for you.

Thanks!

512atx

512atx Purchased

Does it work with BuddyPress 2.9.0?

Hi,

Yes, Superbar is compatible with buddypress 2.9.0 Let us know if you have any other query.

Thanks.

Hi,

My name it’s Antonio and I work in atelierssud agency. I buy your plugin, it’s great!!

I have a little problem for logo upload. I try to change the logo… ut the image not upload… I try to upload the logo with the URL but it’s the same.. not work..

Can you possible help me ?

Thank in advance for your reply. Best Regards, Antonio

Hi,

Thanks for purchasing our plugin. Its very easy to change logo, you need to select file url on logo upload popup box by clicking on file url button and then insert into post. http://tinyurl.com/y7k58oye

Let us know if it works for you or you need any help.

Thanks.

Hello

As you can see at http://cosmoear.gr.88-99-166-170.linuxzone79.grserver.gr/ the Super Bar for some reason does not work again.

Can you please assist? Thanks

PS You have the FTP / Admin details from our previous email. Search for info@lightform.gr

Thanks

Hi,

Not sure what happened with files but the changes we did last time was not there. We have made the changes again and now superbar is showing properly.

Please check and let us know if its working fine at your end or not. Make sure you have cleared your browser cache before testing it.

Thanks

Hello. We have published the website to the production – live server and every time we go to save the settings in the Super Bar panel we get this error: http://prntscr.com/go0yg6 Any idea why is this happening?

Hi,

We have fixed the issue, one of the wp_options value was reset while migrating site to live server. Please check and let us know if it works.

Thanks

Hi There, This looks great. One question. Is it ADA complaint ?

Hi,

Thanks for your kind words. Superbar is ADA compliance as per WordPress standards. It supports following alt tags with images, better design and readability ( which can be controlled from admin ). It is developed with WordPress hooks and functions and supports all ADA standards as WordPress do. Let us know if you have any query.

Thanks.

Is your plugin compatible with WordPress 4.8.1?

Hi,

Thanks for purchasing our plugin. Superbar is compatible with WordPress 4.8.1.

Let us know if you see any issue or need any help to configure plugin.

Thanks

Hello The bar appears correctly now but as you can see it hides the sticky menu once the user scrolls down.

Can we please correct this as well?

You have the login access to your email.

Thanks!

Site >>>http://cosmoear.gr.88-99-166-170.linuxzone79.grserver.gr

Hi,

We checked the issue you mentioned and found that your theme is configured to show sticky header, in this case there are 3 solutions.

1.Show superbar in footer : can be done with settings 2.Show scrollable header ( disable sticky ) : can be done with theme options 3.Show sticky header after superbar : this can be done with theme code customization only and required changes in js, php and css files in theme.

To show it after superbar as sticky it will take time and is totally a theme customization task, which we can do for you but would be paid. You can reach us at support@theironnetwork.org and we would be happy to give you a quote for you.

Let us know which option you prefer.

Thanks.

Pre-Sale Question: Does the bar remember whether the user minimized it or not the next time they visit the site? This is a crucial feature for me, thank you!

Hi,

Superbar doesn’t have this feature right now, it will always be opened or closed depending upon superbar settings. It is a good feature to have and we will try to integrate it in our next update soon.

Let us know if you have any other query.

Thanks.

Can you add different bars to different pages?

Hi,

Yes, it is very much possible to add different bars on different pages and posts. You will get option to select Superbar for each page/post. Let us know if you have any other query.

Thanks.

is there a limit to install this plugin on some of my websites

Hi,

Not sure if I fully understand your query, are you asking about license? if yes then to use this on multiple sites you need to buy extended license. If no then, please rephrase your question and let us know your exact requirement.

Thanks!

yes I am really asking about the product license, whether at a price of $ 18 only for 1 domain only

Yes, it will be valid for one domain only, you can purchase the extended license for multiple domains. Thanks!

Hi, i’ve got a couple of questions. Is possible to place the bar in the bottom? It is possible to add several columns in the notification bar? I mean, I’would like to add 2 telephones plus one email contact and another newsletter. How flexible it is? How many colummns I can edit in each notification?

Hi,

Yes it can be placed at bottom. It provides you controls to add 3 columns per notification and each column can have content as per your requirement. you can even divide the bar as per your need using html

Let us know of you have any other query.

Thanks.

Ok, got it. Last question, in one of the columns is possible to add a contact form?

Hi,

You can use shortcode in column to show your contact form of it provides a shortcode.

Thanks

Hi guys,

I’ve installed Superbar at a theme using WooCommerce. The problem is that the Superbar isn’t displayed at the product pages and also not at the product category pages. How can I achieve this?

Looking forward hearing from you!

Hi,

Thanks for purchasing our product, can you please send the site url and login details at support@theironnetwork.org and we will take a look.

Thanks! and have a lovely day ahead.

Hello, when I activate a new bar on the page. Above the info bar a link “orgy” automatically comes above the banner? Can you please let me know how to fix this issue?

Hi,

It seems your have either installed any ad plugin or have a malicious script installed which adds the link. Follow the steps to check and resolve the issue.

1.Check if there is any ad plugin installed and disable it. 2.Check if it happens only on a browser or on all browsers, if its happening on a single browser there there is an add-on or malware which can be removed by anti-malware or by reseting the browser 3.If above steps are good then check by disabling all plugins and installed one-by-one and see which plugins causes issue. 4.If above 3 steps are ok then you should look into the files ( index.php, config file or any other script files )

We can help you out to resolve the issue if you can send us your site admin and ftp details on support@theironnetwork.org

Thanks

Hi, can I set that logo displaying just after mouse scrolling?

Hi,

Thanks for purchasing our plugin. can you please explain the requirement in detail, with site url and screenshot ?

Thanks.

Hi, this is the url: https://www.talithamarco.com/. Now there are two logos (on header and on bar). I would display the bar logo only after mouse scroll.

Hi,

Please download the latest plugin. We have added option to show superbar on page scroll under default settings, follow the guidelines to setup.

1.Select top position under “Superbar position” settings 2.Hide close icon 3.On “Show on page scroll” option in default settings http://tinyurl.com/yb2cms2q

Let us know if it works for you. Feel free to reach us directly at support@theironnetwork.org

Thanks.

lioron23

lioron23 Purchased

Hi there – the Superbar is not showing up on our posts or pages, only on homepage. Looking in the page source code, there’s no mention to Superbar anywhere. We followed the instructions provided. Please advise – thanks.

Hi,

Thanks for purchasing our plugin. Superbar has an option to setup it on home page in right side and to show it on other pages you need connect it with page using superbar setting using option shown in screenshot http://tinyurl.com/yc4kj3lo You can even enable it for custom post types using superbar settings.

Let us know if it works for you,

Thanks.

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