This author's response time can be up to 1 business day.
Hi, I’ve just bought your plugin but not work. When I have to save with “Create” button WP has told me: “The changes might not be saved”.
Can you email your site url and admin details on email@example.com and we will have a look. Thanks!
Hi, just bought the plugin.
2 problems found when i test this on localhost:
1- when adding new bar the first time, the options in the panel look ok just like the help PDF said. After I saved it and back. Now the panel have text, no more nice color icons!
2. Chose the option to display the Superbar I just saved to the front page. When I go to front page, it displays:
fatal error Call to undefined function on mysql_real_escape_string () in … OUTPUT.PHP line 249
Can you please confirm the php version you have installed on your local system as it seems there is a php functions deprecated on your installed version. Also if possible please setup the plugin on a url and provide us admin details, we will look into the issue and resolve it.
You can mail us directly at firstname.lastname@example.org
The bar is not displaying on my website.
Can you please email us the site url and admin details at email@example.com , we will surely take a look.
Okay just sent it over. Thank you
Hello, I’ve got pre-sale question: can I show on a bar countdown timer and custom message at the same time?
Yes its very much possible to have custom message and countdown timer at same time. Superbar has options to show message in one column and countdown in second column or you can have a message below countdown time as well. Output will be like http://tinyurl.com/mfpdace
Let us know if you have any other query.
I bought superbar I’m just using woffice theme and slide revolution when enable the plugin the header change the height and when use the countdown I don’t see the time but N/A.
I can’t Upload a logo and it doesn’t works with URL logo
We can check the issue on site if you can provide the site admin details. Mail us on firstname.lastname@example.org
Hi we have 64m Upload size I don’t think that is the problem, we have intranet site can we set up a remote sessione by teamviewer or other remote control app?
Can you please email us at email@example.com, with site url and admin details, We will take a look.
We bought and installed the plugin but it breaks our site
Can you please send us the site url and admin details at firstname.lastname@example.org, we would be happy to help you.
I just purchased your plugin and it said it cannot be activated due to a fatal error.
This is what it said:
Fatal error: Cannot redeclare social_icons() (previously declared in /home/asmitty/thejoyjunkie.com/wp-content/themes/bridge/includes/shortcodes/shortcode-elements/social-icons.php:4) in /home/asmitty/thejoyjunkie.com/wp-content/plugins/superbar/includes/output.php on line 220
Is there something I can do to get around this? Any help would be much appreciated!
Thanks so much,
Purchase Code: d34c2e3b-e7d5-4fec-a5d6-a24cf9defd29 – 28 Apr 2017 REGULAR LICENSE
Can you please email us the site url and admin details at email@example.com
Hi, my superbar doesn’t appear. I use latest Wordpress and DIVI theme. It’s show in dashboard in preview but not on frontend, on website.
If you want to show superbar on home page you need to enable it to show on front page with option showing in screenshot http://tinyurl.com/myfe7me, to show superbar on specific page use the option showing http://tinyurl.com/mokn3r8
If you have done it but superbar is not showing then there might be a conflict issue with theme. to resolve it we will need your site admin login details.
Please provide us site admin login details and ftp details at firstname.lastname@example.org, we will check and resolve the issue.
Hey there! I just purchased this plugin and it seems to be messing up my website. When it’s active, it appears briefly at the bottom…then dissappears when the site fully loads.
In addition, it’s always visible on the membership site login page (which I don’t want it to be) and moves my login fields into wonky positions.
I’m thinking this plugin is not playing nice with my mandatory site plugins. Is there a way I can get a refund on it? Thanks!
Can you please send us the site url and admin details at email@example.com, we will help you set it up.
Thanks and have a lovely day.
Hello! We bought your plugin SuperBar.
When we activate it in wordpress and create one, what happens is that your plugin turn off our Revolution slider somehow.
It displays this message:
Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include.
This includes make eliminates the revolution slider libraries, and make it not work.
To fix it you can:
1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true.
2. Find the double jquery.js include and remove it.
I tried to fix it using this method but didnt work!
And the other thing is that we want superbar to displays before header.. now it display over our header (it depends how much height we set).
Thanks for the purchase, can you please send the site url and admin details at firstname.lastname@example.org and we would be more than happy to help you.
I’m getting an error message when installing that I’m hoping you can help me with!
Here is the error message:
Plugin could not be activated because it triggered a fatal error.
Fatal error: Cannot redeclare social_icons() (previously declared in /home/leagueo3/tripletconference.com/wp-content/themes/bridge/includes/shortcodes/shortcode-elements/social-icons.php:4) in /home/leagueo3/tripletconference.com/wp-content/plugins/superbar/includes/output.php on line 220
Hope to hear from you soon!
Thank you so much!
Thanks for notifying the issue we will look into it and update on codecanyon soon.
Issue is because of a function re-declaration under theme , one of the plugin function “social_icons()” is re-declared in your theme bridge. it can be fixed by changing function name in plugin folder.
Please send us you site admin details on email@example.com and we will make the changes for you.
Hello, I really love this notification bar. The only problem is that it only shows at the front-page. Every other page, product (using WooCommerce), or post the bar isn’t showing. I want to show it on every single page/product/category etc.
How can this be done?
Looking forward hearing from you!
Thanks for your kind words. It is very much possible to show superbar on other pages and post types like products. By default superbar comes enabled for posts and pages but can be enabled for other post types from superbar settings page, her you just need to check the checkbox for desired post type http://tinyurl.com/ydyqrwsw
When you create superbar you can enabel it for front page directly but to show them on other pages you need to set it from edit page like shown in screenshot http://tinyurl.com/y8kjd3t3
You can use superbar bulk options to add superbar on all pages. http://tinyurl.com/y8t2faxv
Let us know if you need any help, we would be more than happy to help you .
Thank you for the quick response. It is working now for pages and products but not for categories. I also can’t select product categories as a post type.
Superbar doesnt come with option to set for category and taxonomies by default but it can be done with custom code, we can do it for you if you can provide us you site admin details. You can send us an email at firstname.lastname@example.org
I’ve just sent an e-mail. Thank you!
Recently I’ve sent you an e-mail to adjust the plugin for WooCommerce Categories. I can now select which bar I want to use but there is one problem: if I choose the same bar as for pages the formatting is different. Can you please help me with that.
Looking forward hearing from you.
This comment is currently being reviewed.
Yes, works like a charm. Can you remove the link in your message please?
If an update is available, will I lose the changes?
I have requested envato to remove the link, as we don’t get an edit button. In regards to your query no it will work fine.
Hi there – I purchased this plug-in. I can see it’s uses for some people – it has lots of functionality but unfortunately it’s not for me. I’m attempting to create a single bar with a message, image and button and that remains there . Please could you refund my money. Thank you
Is there any options auto expand just like this?
Can i see admin panel of this plugin? Is there any demo for admin section?
I get a fatal error when activating plugin. I send credentials to email@example.com and firstname.lastname@example.org
We got your mail, our support team is looking into it and will update you soon on email.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $7
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work