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Hello. Unfortunately your support website does not authenticate my Envato purchase code, so I will need to ask the question here.
I am using content sliders – but the Paragraphs are not working. Instead of showing 3 separate paragraphs – the carousel groups all 3 paragraphs into one section. How do I make the line breaks work? The paragraphs do display properly in the draft itself – just not when live.
Also – how do I change the order of the slides?
One additional thing – I have imported the JSON template files, but the formatting does not carry over after I load them on the config screen and then preview the post.
Sorry for the inconvenience.
We do not have support website authentication. We provide support here in the comments and through email.
Please send the wp-admin login details at support[@]supercarousel.com explaining the issue with purchase code.
We’ll help you with everything required.
Will do and sorry for the confusion! Thanks for your help, after trying 5 different sliders/carousels, this is the only one that will do what I need it to! Well at least in a way that I can understand
We have replied to your email, but seems like it bounced back.
The formating issue you pointed is the WordPress plugin caching issue. Please clear the cache plugin when you change any formating.
And we are implementing order by feature in Super Content on your request.
Great! Thanks for the advice on the caching.
I am still unable to order the slides – could you tell me how using that feature you were implementing?
We have updated the carousel on your site, now you can apply menu order to the slides.
Awesome! I see that option now. I think I am set. Thanks again for all the help!
Hi – quick presales question. On mobile and tablet, is the carousel swipeable?
Yes, we have touch swipe feature.
I am not seeing the excerpt at all, and it is listed in the layout section. title with permalink, and a line, then below that i should see the excerpt, except not. please advise.
ok, if i put in a test excerpt in the post it shows up, but it shows nothing if i don’t. I would think it would pull in some text from the post itself, but not seeing it.
It wont show anything if you do not have data.
Please write us at support[@]supercarousel.com with wp-admin details explaining the your query.
I just purchased and installed the SuperCarousel plugin and a file is missing that is causing the plugin fail at creating image carousels:
I re-downloaded the purchased zip from CodeCanyon and unzippped a second time – ‘no good. I sent a support request email, but am under deadline. Must get this resolved ASAP. Don’t know how you could miss such a fundamental mistake… Thanks in advance for your prompt fix.
There is no issue with the plugin, merged.js file is not included in the plugin. That is generated on the go. Please check your plugin directory and supercarousel directory permission 755.
Absolutely correct, it was a permissions problem. Thank you for your quick response. Plugin now looks/works great. Maybe a note on this in your docs would help reduce support load on this issue, but I’m now a happy camper.
Yes, sure. We’ll add this to your FAQ and Document.
Hello, can we set the px breakpoints for mobile/tablet/desktop to what we want?
Also, Is there any way to make the full tile clickable instead of just the title or elements on it?
Yes, the carousel comes with default 4 breaking points and those are Mobile, Tablet, Laptop and Desktop. However if you need custom breakpoint you can do from responsive settings box on right side. Click on ”+ Add Custom Option” button and enter the details.
Yes, you can make the full title or any other element clickable. Please select the element from Elements box and select “click option” from the element property box.
You can also write us at support[@]supercarousel.com if you have any queries.
Thanks. I’m still confused as to the breakpoints. How can I “turn off” the defaults so that only my breakpoints are active?
The default breakpoints can not be turned off. But you can add new breakpoints.
Hello, I ran across documentation here that refers to version 1.2 of Charitable Ambassadors: https://www.wpcharitable.com/documentation/what-is-a-parent-campaign/
I really need Parent Campaigns for a project I’m working on. Can I get a developer release of 1.2? I can help you beta/debug, as I am a software developer myself.
Seems like you have posted in Super Carousel comment section by mistake.
Hi can your plugin work as my question, which is not, can you update?
Please give advide
1) I want to display all newest post in my web basic on catalog AND tags AND taxonomies. AND is condition must true for all to display. tags and taxonomies can be multiple. After this all new post will auto display
2) Specical color text for newest since user last visited, or icon infront of title post also ok. If clicked the icon will be lost , OR color will be normal back.
3) Overflow: Scroll, pretty scroll also work on Firefox also (wedkit is not work on firefox need coded).
IF don’t work with overflow pretty scroll on Firefox. Slider is ok.
Example: List of 5 items, the click on slider <previous next> will move next 5 another items in list, next ….same to the end of list. Which created in (1)
4) I guess this feature don’t have. Can you allow time function for new post? Example after (1) setting. Number of post display: none limited, it mean all web >>> Option filter for user in widget: Within 24 hours, 48hours, last week, last months OR enter time filter for each widget also ok such is calander date. > can you update?
Our plugin can display recent posts and filter by tags and taxonomies.
It does not apply special color to different slides. It will apply the defined color to all the slides.And does not change color on click.
The 3rd point is not clear. Our carousel has slide left or right features. Please check demo.
It can filter number of posts to display but does not do time filter.
Please check our demo site for all available features.
I am using an Image Carousel where the images link to video using the Lightbox URL field.
I have videos hosted on both YouTube and Vimeo and can use whichever works best. What I want to do is have the video play automatically when the image is clicked. I do not want the viewer to have to use the controls to play the video.
Is this possible?
If so, how would I accomplish this?
Thanks in advance.
Great plugin, by the way!
As far now we do not have any such option to autoplay the YouTube/Vimeo videos in lightbox.
I just purchased the plugin. I have added images. When I create a carousel and select the images I added in Super Image dropdown, there is no preview or any way to select images. Nothing shows in property or elements.
Also, I have installed the json file but no templates are availabe in the dropdown when creating a carousel. I tried to reinstall and it’s asking if I want to overwrite the files. So they are upload but just not displaying. I have disabled all caching, disabled, uninstalled and reinstalled the plugin but still have the same issue.
Please check if the plugin directory permission is 755. And send us the wp-admin details at support[@]supercarousel.com
Permissions are correct. You want login info?
Yes, please send the wp-admin details.
We have replied to your email, but all emails are bounced back. Can you please send from some other email account?
We recently purchased this… and The slider is not even showing on my page. I don’t understand why. Please Advise.
Please send us the wp-admin details at support[@]supercarousel.com with your purchase code.
Thanks for the response… this one is already solved… Many Thanks!! ...
On posts carousel I have 3 posts and would like the posts to animate (not scroll) to the left. It appears that the carousel will only scroll back and forth between the first 2 posts and if I try to hit the arrow to go to the 3rd post it will not switch over. What could be wrong? Do I need to add more posts?
Sorry for the inconvenience caused.
But we are not sure when you say animate. Can you please explain what exactly you need?
Please check our demo site https://www.supercarousel.com/ and let us know if you like any example.
Hello, when I add the plugin, it doesn’t allow me to configure it at all. I wanted to add RSS options but it’s not allowing it. It’s as if the plugin is stuck: https://www.dropbox.com/s/23w66xsi1lk4uyl/Screenshot%202017-09-30%2013.55.51.png?dl=0
Please send the login URL and FTP as well.
PRE-SALE Question: Are the feeds automatically updated?
We do not store feeds. Live feeds are always displayed.
Just bought the plugin.. installed but I can’t activate it.
Parse error: syntax error, unexpected ‘[’ in …./wp/wp-content/plugins/supercarousel/includes/class-supercarousel-vc.php on line 28
any idea .. it’s very urgent!
It seems like you are using older version of PHP. PHP >= 5.4 is required.
Can you please fix, or tell me how to fix it so that I can use your plugin again?
Please re-download and install the plugin. If that does not work, please send the wp-admin details with URL. We’ll help you with anything required to fix the issue.
That didn’t work I need to send the wp-admin details
How do I do that without it showing here….
Please send the wp-admin details at support[@]supercarousel.com
hi, can i use for insert products of woocommerce?
Yes, our carousel supports custom post types.
RSS features is what I need so 3 questions:
1> Can you have multiple RSS Feeds?
2> Can you restrict RSS Feeds to a certain catagory on each Feed?
3> Can you restrict the amount of stories on each feed? (example I want just 1 post which would be the latest shown)
Thanks for showing interest.
Our plugin supports 1 RSS feed per carousel.
No, it lists all the feeds from the RSS URL.
Yes, you can limit number of stories to be fetched from the Feed.
is it possible you will add multiple RSS feeds to this?
No, it can fetch one at time.
Does the plugin automatically update RSS feeds without refreshing the page?
No, it preloads the feeds when the carousel page loads.
Thats a shame.
How long does it cache the preloaded feeds? Because the RSS feed source has added new topics but the carousel doesn’t display the new feeds.
The carousel does not use cache, preloads live feeds every time the page loads.
Would there be a way to make it so that the plugin doesn’t require a page reload for the feeds to update?
We have replied to your email, your site is not accessible.
What is your IP address or what country are you in – I have blocked some
We have replied to your email with the requested details.
I didn’t get a reply
Our IP is 188.8.131.52 from India.
please try now.
Hello! This plugin allows you to embed facebook videos?
This plugin supports images, posts, youtube, feeds and flickr carousels.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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