801 comments found.
we want to deregister the license for https://wpd-dev.wilmettepark.org/ since it is staging environment need to moved to main domain wilmettepark.org.
Once you deregister from https://wpd-dev.wilmettepark.org, will update license to the main domain
Hi,
Dev site de-registered.
Thanks!!
Is there any way to implement schema mark up into the carousels output?
No
Hi—I have the plugin installed on a multisite setup and am trying to update to 3.8.3. When I download from Code Canyon I get 3.7.8, which I am already using.
I have tried the plugin both Network Active and not. I’ve used my new purchase code on an individual site, but there’s no way to enable auto-updates, or force the update. What should I do? Thanks!
Hi,
Please send the wp-admin login with purchase code at support[@]supercarousel.com
Thanks!!
hi, it is possible to create a carousel of information content, not made through post types, just an information carousel without internal pages, an end in itself
Hello,
Thanks for purchasing.
We have already replied to your email.
Yes, possible. We have a dedicated built in content carousel to create an information carousel without internal pages.
Thanks!!
Hi, I’ve just purchase the Super Carousel. I have an issue… The RSS feed I am loading into the carousel, uses
tags within the description. However, these are stripped out of the carousel which pushes some text right up against other text. Doesn’t look great…
This is the rss feed – https://matchmaker.automationexperts.co.uk/rss/rss.aspx?job_title=&mod_no=,1,2,3,5,6,7,8,
and the page I’m working on here – https://automationexperts.co.uk/staging/
You can see where there should be a space between the salary and the location. If the
is not possible then can it be replaced with a dash maybe?
Hope you can help 
Hello,
Thank you for purchasing.
Please put the below code in your child theme functions.php
add_filter('getFeedsCarouselDataItem', 'getFeedsCarouselDataItemCallback', 10, 2);
function getFeedsCarouselDataItemCallback($data, $item)
{
$data['description'] = str_replace('<br />', ', ', $item->get_description());
return $data;
}
Thanks!!
Thank you, that’s perfect. Exactly what I wanted!
Greetings, I see that an update for Super Carousel version 3.8.3 but it doesn’t show up in our files on Code Canyon. Are you still providing updates here?
Hello,
Yes, we do. But time to time we release quick fixes/updates through auto update. Please register purchase code to enable auto updates.
Thanks!!
Plugin does NOT pull latest feeds, as advertised… Broken plugin. Fix it
Hi,
Plugin works as described. We are using WordPress default RSS parser.
Please check your feed here https://www.supercarousel.com/rss-feeds-carousel/
If you need support write us at support[@]supercarousel.com with your purchase code.
Thanks!!
Dear Super Carousel team,
the plugin wants a new purchase code after switching the wordpress webseite from the development to the live environment! How can I solve this and transfer the licence to the new domain? Please support working with a test environment bevor going live.
Purchase Date: 2022-11-23 07:37:26 UTC
Thanks, best regards!
Hello,
We have replied to your email and purchase code has been de-registered. That can be re-register.
Thanks!!
Hi, I’m having an issue with the purchase code. It says that it had been already registered. We have changed the domain of the website, so maybe this could be the problem. How can we solve it?
Hi,
Please send us the purchase code at support[@]supercarousel.com requesting deregistration.
Thanks!!
Hello not sure where I have used the purchase code for this plug in… The one i am trying to get it validated on is not allowing me to add the purchase code to validate the plug in, is there any way of finding out which site it is validated on?
Hello,
Please write us an email about this with the purchase code.
Thanks!!
Hi!
When i update my site to php 8, supercarouse plugin has these warnings:
[05-Oct-2022 06:22:23 UTC] PHP Warning: Undefined array key “plugins” in /usr/home/xxxx/wp-content/plugins/supercarousel/admin/class-supercarousel-admin.php on line 250 [05-Oct-2022 06:22:23 UTC] PHP Warning: foreach() argument must be of type array|object, null given in /usr/home/xxxx/wp-content/plugins/supercarousel/admin/class-supercarousel-admin.php on line 250 [05-Oct-2022 06:22:38 UTC] PHP Warning: Undefined array key “plugins” in /usr/xxxx/wp-content/plugins/supercarousel/admin/class-supercarousel-admin.php on line 250 [05-Oct-2022 06:22:38 UTC] PHP Warning: foreach() argument must be of type array|object, null given in /usr/home/xxxx/wp-content/plugins/supercarousel/admin/class-supercarousel-admin.php on line 250
Hello,
Thanks for raising the issue.
We have released the fix on Codecanyon and autoupdate.
That will take few days to reflect on Codecanyon. And can be immediately updated through autoupdate.
Please update to version 3.8.2 through autoupdate.
If the issue still exists please write us at support[@]supercarousel.com with wp-admin login and purchase code.
Thanks!!
Thxs for quick support!
Hi, I am designing with this plugin in a local environment, so there is no url I can share with you all. I have input all settings and double checked that my youtube api key and url are working. Unfortunately, it only outputs the arrows, and none of the videos are being pulled. I am getting the following error in the console:
valhalla.local/:128 GET https://valhalla.local/wp-content/plugins/supercarousel/public/js/jquery.supercarousel.js?ver=3.8.1 404
valhalla.local/:135 GET https://valhalla.local/wp-content/plugins/supercarousel/public/js/jquery.superlightbox.js?ver=3.8.1 net::ERR_ABORTED 404
After checking out the JS folder, there doesnt seem to be a supercarousel.js folder…
Hello,
Thanks for purchasing.
We are sorry for the inconvenience caused.
We may not be able to provide full support since the installation is on your local environment. However please try the below steps and let us know.
1. JavaScript uncompressed files are not provided. Please turn off Use Uncompressed Resources under Super Carousel => Settings.
2. After entering URL and API key, please click on “Test API and URL” to verify the configuration is valid.
3. Please check if jQuery is included multiple times in your theme.
4. Please register the purchase code and update the plugin if any updates available.
If still does not work please upload the local copy somewhere and send us the wp-admin login at support[@]supercarousel.com with the purchase code.
Thanks!!
None of that worked, and I mentioned in my message that i had tried several of these methods already. I’ll email you guys.
Yes, we have received your email.
As mentioned above, please upload the local copy somewhere and let us know.
Thanks!!
Hi, I got 3.7.8 version but the plugin notice latest version is 3.8.1 Where to download the updated version?
Hello,
Thank you for purchasing.
Please register the purchase code and try to update.
If still does not work, please write us at support[@]supercarousel.com
Thanks!!
Hi, So we are trying to use an rss feed that has multiple different images (we built a feed that is pulling in 3+ different podcasts and giving a singular rss feed result that we are putting into the carousel), is it possible for that to work with super carousel?
Thanks!
Hello,
Yes, possible as long as the feed provides content in WordPress supported format.
If you face difficulties, please write us at support[@]supercarousel.com
To know if your feed is supported by WordPress default parser, please check this https://www.supercarousel.com/rss-feeds-carousel/ with your feed URL.
Thanks!!
sorry for the late reply.
Yes I need to show one post at a time like a slider…that is why I want the fade effect to the next post like a slider….plus it is not as distracting.
In fact I sould urge you to add a slider option to this and kill two birds with one stone.
I notice the test RSS feed does not include Rss featured images in results?
I tried replying to my earlier post to you but it kept deleting it.
Hi,
We do not delete comments unless some credentials or purchase code is shared in the comment.
Please write us at support[@]supercarousel.com.
Thanks!!
Hello,
After installing this plugin we got a error saying SuperCarousel is not a function. We are not able to use this plugin and would like a refund.
Hi,
Sorry, we can not issue refund based on this.
If you need help please write us at support[@]supercarousel.com
Thanks!!
hello!! how i do to change button navigation colors
Hi,
Thanks for purchasing.
We have ready navigation button styles. That can be customized through CSS.
Please write us at support[@]supercarousel.com with wp-admin and purchase code. We’ll help you with custom buttons.
Thanks!!
Hello,
the plugin is not working.
I want my money back asap.
Hello,
Sorry, we can not issue refund based on this.
If you need help please write us at support[@]supercarousel.com with purchase code.
Thanks!!
Hello
I need my licence resetting as it was on a domain that was compromised so I do not use that domain any longer.
Can you help please?
Regards Stuart
Hello,
Please write us at support[@]supercarousel.com with purchase code.
We’ll de-register the code, and that can be registered again in your new domain.
Thanks!!
Hi, great plugin. Can I use it with WPBakery using shortcodes? There’s a way to add the image number on lightbox? Ex. 1/12… 2/12… etc etc.
Thanks
Hi,
Yes, can be used with WPBakery. Lightbox pagination not supported yet.
Thanks!!
