160 Reviews
I received no acknowledgement of my support request, and my question has gone un-answered.
It seems that subscription payments only process when admin logs in to the website after the renewal time. If this isn't done within the timeframe of the subscription, the subscription cancels. Hardly practical having to log in every day, especially when subscription payments are taken at the time the original order was placed, even if this was 11pm.
This plugin works really well, and is very customizable
I haven't been able to get in touch with customer support. The app does not currently work as advertised and I see no way of fixing it. I will be uninstalling it and going with a different option. I wish I had not purchased this plugin!
Author response
Hi Andrew,
I was not able to find a support request searching by your username. If you haven't received a response from us by now, could you please send us an email again?
Paul
Everything works just perfect, easy to use. nicely intergrated
Fantastic support by the author as I have multiple plugins.
Customer support has been very poor with a Stripe SCA compliance issue. Over a month and still not resolved, or any clarification of what is happening. Very unhappy.
Hi, when you set up the months, 3 months subscription, it ends at the second month!! this has happened several times, even after I have complained, set up as per support instructions, the problem happened again. I have also paid for extended support but YOUR support is HORRIBLE. I Have lost several customers because of payments taken out when they were not supposed to or the system fails to take payment!!!!!!!! fix this!!! and please respond to my questions. or offer us a FULL refund.
Very simple and efficient interface - works as advertised - good support too.
Fantastic job guys, love this plugin.
I've been using Subscriptio for 6 months now, with WooCommerce and Stripe. It has performed really well. There was a minor issue with a WP update and the author was quick to respond and fix it. Would recommend.
2checkout missing and waste my money
Author response
Hello,
Thank you for your feedback.
2Checkout integration is not available and therefore is not advertised.
Feel free to submit a refund request.
Paul
perfect.
Don't work for all users. I have the only a problem with this plugin.
Author response
Hello,
Thank you for your review.
Are you sure that you posted it for a right plugin though? I checked our support system and found a support request submitted earlier which was a simple how-to question and was answered in minutes.
If you have any issues with our subscriptions extension, simply get in touch with us again via our support site at support.rightpress.net.
Paul
great plugin, does what it promises and more thanks to filters, actions and Kirill help.
Terrible customer support. When I set-up the plug-in, I was told that this would work correctly with reoccurring discounted payments. That was not the case. My clients are being overcharged, meanwhile, it's been 8 days since I opened a ticket. Every time I get a response, it's another question, which I reply to immediately, with no response for another 24 hours. At this point, it's been 3 full days with no help. If you deal with payments, you need to have better customer support than this.
Author response
Hello,
As discussed the problem is that you somehow got hold of the 2.x version and started using it instead of using the 3.x version - the former did not support recurring discounts, i.e. cart discounts were only applied to the initial order (which is a valid business case as well).
We are based in another continent so our business hours do not overlap that much. Sorry for any delays in communication.
Paul
by zluck 3 years ago
I am submitting as an update to my previous review, after the developer has worked with me closely and attentively, resolving some mysterious issues with my website. It's working very well and I couldn't be happier with our subscription site now.
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