Hello, which hook is applying when an active user renews its subscription? seems like subscriptio_payment_applied works only for the first payment. Thanks!
This hook should run every time default hook “woocommerce_payment_complete” launched, but it could be different for various gateways.
Feel free to submit a support ticket to us with more information on your setup.
Recurring Payments for MiGS:
Re: “For fully automatic billing, Subscriptio requires some specific functionality implemented in the payment gateway extension that allows Subscriptio to process recurring payments at its own discretion.”
We are facing problems integrating MiGS payment gateway (using Sark MiGS) for recurring payments. Can you please advice us what do we need to do get this to work in fully-automatic mode?
(MiGS has already provided us a separate MID for recurring payments)
Please submit a support ticket to us, so we could discuss this in more details.
Im using a plugin beside subscribtio which is automatic payment confirmation – direct bank transfer (with uniqe amount / uniqe payment comment). On new Order it is works perfectly, but when renewal order is made, the subscriptio doesnt include the uniqe amount or unique payment comment). How can I Fix this?
Is that data saved as order meta, or somehow else?
Please submit a support ticket to us with temporary login credentials, so we could look into your setup.
I open a ticket
Ok, thank you!
I have a problem with the plugin. We make a purchase with two products. One of 2 months and another of 3 months.
When it arrives the third month makes the payment of the two products, charging the subscription of the product that finished the previous month.
The product I have it as “Variable product” (I do not know if it is said like this in English because I have wordpress in Spanish) and in “Variations” each variation (of months) has marked the “Subscription” checkbox.
What can happen to it continue to charge a product once her subscription ends?
I have version 2.3.5 installed
Please note that your version is quite outdated – please download the most recent 2.3.8 here, on your CodeCanyon page.
And feel free to submit a support ticket to us, so we could discuss those issues in more details.
Hi, presale question for you…
I’m already using Woocommerce and Woocommerce Membership to sell access to training courses/restricted pages.
I want to offer customers the option to pay in installments via Stripe and possibly Paypal. Can I accomplish this with this plugin, and would it integrate with the two Woocommerce plugins mentioned?
Yes, it is possible to create such setup and it’ll work nicely with WooCommerce. Though there’s no specific integration added for Woocommerce Membership, as we have our own Membership plugin instead, which is fully integrated with Subscriptio.
I’ld like to use Stripe. When a customer buys a subscription, are the card numbers stored by Stripe for recurring monthly payments?
Yes, it is saved on Stripe and allows for further automatic payments.
We need to use this with Authorize.net, is that going to be possible?
Yes, that will be possible, but not charges won’t be automatic – users will have to manually pay for each order.
Hi! I found a bug. When you put a normal product next to a subscription product in the cart, then recurring totals calculated wrong (will be 0.00 and in database i see that not all meta value saved).
We haven’t experienced such issue – could be some conflict on your install. Please submit a support ticket to us with temporary login credentials, so we could look into your setup.
Hi, I’m looking at ordering your plugin – checked through the demo and all seems awesome. Quick question,
I have some custom function that send customers a PDF email on order complete. I hook onto “woocommerce_order_status_completed” – does you plugin also trigger this action after a successful payment attempt?
Yes, this hook is triggered, as well as some other (“woocommerce_order_status_processing” and “woocommerce_payment_complete”).
Perfect thank you. I’ve now purchased your plugin – do I have to to Paypal Express checkout provided with the plugin or can I use the default paypal checkout provided with woocommerce?
Built-in gateways allows to setup automatic recurring payments. All others are also supported, but only with manual payments performed by users.
Hi! Great plugin folks! I have a current client that is on an annual membership plan. Initially, I didn’t want to put annual members on a subscription recurring payment, because it’s expensive and I didn’t want to surprise them with a huge credit card transaction in case they forgot. I since learned that I need to have a list of all subscribers to be able to automate access to goods and services unrelated to the website. I have a few questions:
1. Can I set the subscription to only last one year so it doesn’t auto renew and then if they manually purchase it, then it resets for the year?
2. Is there any way to add a subscription to an existing order?
3. If there is no way to do this through wp-admin, where is the data stored in the database? I am savvy enough to change it there.
One other thing. The add subscription button in the admin area doesn’t do any idea why?
Yes, you can set subscription length to be less then renewal interval, so it’ll be expired before that. But adding subscription to existing order or using “add subscription” button is not supported, unfortunately – the subscription can be properly created only from the frontend checkout.
Could be that you may need to check our Membership plugin – it allows to “automate access” and also it can have expiration too, and also can be added manually (or expanded) from the backend or programmatically.
Hi Kirill and thanks for the rapid response! I’m using the membership plugin but the way I need to query the data doesn’t quite work with the member data. Any plans in the future to be able to edit the subscriptions or more importantly add the subscription to an existing order? Thanks!
Yes, we do have such plans, but it will require a lot of core code changes, so can’t provide any specific ETA for this at the moment.
Hi guys, were looking at using this plugin with woo subs plugin. is it possible to set up a subscription product with a absolute cost with selectable attributes that bill in a one off payment without affecting the subscription costs?
Yes, it is possible there to create the variable product, which can have a subscription(s) and regular variation(s) – for one-time payment, all at the same time.
Ok so If I have a product that has a subscription cost of £9.99 & Have addons using attributes that add say £3.99 when selected. The subscription cost would stay the same but the addon cost would be a one off payment?
Also I know you can set an initial payment for subscriptions would that work with variable addons?
Also can you set weekly payments as opposed to monthly?
Can’t say for sure, unfortunately – depends on your setup of those addons, i.e. is it configured with some other plugin and how exactly price changes are made, etc.
As for the payments frequency – you can do that as different variations too, but after subscription is activated, this frequency won’t be possible to change.
I would be using standard woocommerce attributes. so dropdown boxes / radio buttons etc
Ok, thank you for the explanation.
Well, that is supported, you will just need to create one product with different variations that will reflect all the possible subscription or non-subscription options.
Ok so were close here but i’m not sure you quite understand my question. The base product would need to be a subscription cost defintively. Any costs added via selections in attributes would need to be a one off cost. is this doable?
Yes, it is possible, but there are few ways to do this – depends on the amount and combinations of such options. If there’s not much of those, then you still can create variations and just use different sign-up fee for those, so that it won’t appear this charge later.
If there are a lot of options/combinations, you might consider using also our Custom Fields plugin for that.
I am using Listify theme with their Listing Payments plugin (replaces job manager paid listings)
I have seen you provide information to some people for setting up custom product fields… before I buy this plugin could you please provide the information so that I can see if this plugin will integrate?
Many thanks, Benjamin
We did provide that information, but it was intended to be used for Job Manager’s custom product types. Can’t say if the other plugin would be supported as well, unfortunately.
Hi I deactivate your plugin but customers are still getting billed. I use your built in stripe. I have even removed the API key. How can I stop this plugin from billing customers?
That actually shouldn’t be happening if the plugin is inactive. Please submit a support ticket to us with temporary login credentials, so we could look into your setup.
I was about to update WooCommerce to new Update to 3.2.1
I got a warning message to make sure my plugins do work 100% and compatible with the new version just fine with
should i go ahead with the update or wait your update for plugin 1st?
We’ve tested Subscriptio with 3.2 update, so there shouldn’t be any issues, though we haven’t yet added compatibility header information, so it shows up as “unknown”.
No updates since April but you have time to rebrand the logo ?? Wth … coupon support is a MAJOR PROBLEM and everyone is pissed about it, just read all the comments!!!! There is NO WAY it’s taking you THIS long to update it. You’ve completely GIVEN UP on this project and you NEED to publicly announce that. Can we PLEASE HAVE AN UPDATE ON COUPON SUPPORT AND ALSO WOOCOMMERCE MAJOR UPDATE 3.2.1…6 months for an update? That’s called abandonment. This plugin is amazing but you neglect the people who use it. Please update it ASAP!
Thank you for your feedback and interest in this feature. We’re really sorry that you feel that way. Please note that we have other products that also requires the updates, so it’s not always possible to quickly introduce new features for all of the products.
We’re starting the work on the major update for Subscriptio on this week, which will surely include this feature, but please note that since this update will be quite big, so it will require a lot of work and time (up to two months or so).
Hi. Hows its going. I been waiting awhile now but when will you add:
Subscriptio to work with Stripe Apple Pay, StripeAndroid Pay, Stripe Bitcoin etc? And then make it easy for customers to upgrade instead of having to go through hassle of cancelling. This plugin really needs that and you said you would add it but it never came im really hoping it does. Stripe made it really easy using the APIs to do the upgrade subscriptions you should go check out their new docs on it. Let me know an ETA on when you will do this. thank you
that guy above me sounds really mad. He has a great point you should defintly upgrade this for new WooCommerce because this is a plugin that has immense value to alot of people and from that you will have higher conversion and sell it more. Also this plugin is trending, i know you have alot of other plugins but this one right here is gold and i really hope you take care of it. I’ve been a long time supporter for years now glad to see you around
Thank you for your feedback. Glad to tell you that on this week we’re starting to work on the major update for Subscriptio and we will also look into upgrades for those payment options while working on that.
Hey right on, awesome to hear!
PreSale Question: Do you know if this works on WPXhosting?
We don’t have specific information about that hosting, but if it is intended to be used with WordPress and doesn’t limit any built-in functionality (like wp-cron), then it should be working correctly.
Can we use this module with telr.com payment gateway with AED currency ?
Yes, you can use that, but please make sure to check this article first.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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