Hi – Recurring subscriptions suddenly stopped capturing payments. They now just get created as pending payment. Do i need to make adjustment to something in this last release- or is this a sudden compatibility problem??
Do i need to pay to renew support to get help with this malfunction? : /
We’re getting “Execution stopped prematurely.” then two days later: “Payment seems to be already received.” even though payment is not being received.
This possibly happens because of some backend error or plugin conflict (which also could cause error), while renewal order is created, so it fails this and then payment checked against previous (paid) order, causing this error.
Please submit a support ticket to us with temporary login credentials, so we could look into your setup.
Pre-Purchase Question – is your plugin compatible with WooCommerce Extra Product Options plugins?
Link is – https://codecanyon.net/item/woocommerce-extra-product-options/7908619
There shouldn’t be any serious conflicts with this plugin in current version, but feel free to submit a support ticket to us if you experience any.
Hey there. Pre-purchase question as well. Is the plugin supported in diffrent languages such as German? Regards
It allows you to perfrom full translation via default WordPress language files (.pot), but unfortunately there’s no German translation available out of the box.
I am having the same issue as @bitofgrace. Please advise. Thank you.
When subscription is set to renew, it is stuck on Pending Payment. No capture.
There could be various causes for such issue – please submit a support ticket to us with temporary login credentials, so we could look into your setup.
I just purchased the plugin. I want to put this on my donations for my site, but I would like my customers to be able to choose if the donation is a subscription or a one time donation. Is there a way to give them this option with the plugin?
Yes, it is possible to configure such product – you just need to set it to be variable product with one variation being a subscription, and other – one-time payment.
For the past two years you have been saying recurring coupons are coming soon, any ETA? Its much needed!
Unfortunately there’s still no ETA on this functionality, sorry for inconvenience.
Hello – I bought this item but unable to find any license number, version number from the provided licensing documents. Please help. Thanks.
Please reach out to Evnato support – they handle licenses directly.
actually I want to limit number of items and period of time for subscribers
does this plugin support this feature?
There is a limitation for time, but not for downloads/items count unfortunately.
Hi, how can I replace product price on shop page using filter in function.php file as follows?: currently it says “From $372 / year” which it is pulling from product attribute #17321. I want it to say “From $60” which is the price of attribute #17319”.
Unfortunately it’s hard to say without seeing your actual setup. By default when variations are used the cheapest per day price is taken.
Please submit a support ticket to us, so we could check this directly on your setup (please include the temporary login credentials).
Please, we need Recurring Coupons! With the added ability to limit how many recurring charges the coupon effects. It should be fairly easy considering what your product accomplishes! There are plenty of us waiting for this feature.
Thank you for your interest, and we do understand your need, but unfortunately we can’t provide any ETA for this feature at the moment.
Can’t you just make a decision to make it a priority with the team? Seems like you’ve been purposely avoiding it through out this plugins life time.
How much is it going to cost to have a custom version made with the coupon feature?
I’m afraid it’s not possible to make it top priority at the moment – we have other products that requires updates too. Also most probably that feature will become part of major Subscriptio release along with other new features.
Unfortunately we don’t offer customization services, sorry for the inconvenience.
Hi, I read automatic payments are only supported through PayPal or Stripe. Unfortunately, neither is a viable option in my country. If I purchase a regular license, can I have my developer try to integrate another payment solution (that supports automatic payments) with your plugin?
Sure, of course – feel free to submit a support ticket to us, in case your developer needs some advices.
Hi, I have a few other pre-sales questions:
1. Can email reminders be set for automatic payments too? I’d like to send out a courtesy email so that the customer can be reminded that in x days s/he will be charged automatically, and that s/he can choose to pause the subscription.
2. Can the email reminder template be customized (ie, logo, colors, text, etc.)?
3. Can 2 different reminders be sent for manual subscriptions? For example, can an email be sent 5 days before payment is due, with a specific message, and then another email with a different message a few days later?
1 – Yes, it is possible to schedule reminders disregard what payment gateway is used.
2 – Yes, it can be customized – just copy templates folder into “subscriptio” folder of your theme.
3 – Unfortunately only one template is supported.
Is there a way to DISABLE coupons for subscription products? If not, is there a recommended workflow for offering a regular, recurring discount/cheaper price on subscriptions?
We are using variable products and 2 out of 4 variables are a subscription product. We use a receipt system that automatically generates coupons but we don’t want users to apply coupons to already-discounted subscription products.
Unfortunately there’s no limitation for that in current version, but you can select whether or not any discounts will be applied to renewal orders (if you wish you may leave only initial order to be discounted, and renewals will have a full price).
I am really interested to buy this product.
I have some questions before. Actually, the thing is my woocommerce version is 2.6.12 and i cannot update my woocommerce due to some site related issues.
i want to know if i’ll buy this product, will it work fine with my woocommerce version?
Yes, it should work properly with both WooCommerce 2.6+ and 3+.
Thanks for the reply.
It means you are not sure about it. I mean, it should work or it will work for sure?
As i have to decide whether to purchase it or not, cause i cannot update my woocommerce.
Hello I have a question about your plugin and the Motors theme, it seems to work in a weird way, for example if I purchased a package on the motors theme using your plugin for let’s say 30 days, but I don’t create an ad on the site until 25 days after purchasing the package, the ad only stays up for 5 days before it’s removed. That doesn’t seem right, the package shouldn’t start counting down until the ad is posted. Is this something that you guys can fix? Because it’s flawed the way it is right now. The subscription needs to be linked to the post, well I mean there should be multiple options that you can create a package where the user’s account expires after a certain amount of time but there should be another one that is linked to the post and the post expires 30 days after it’s posted. Can this be done please? Thanks in advance
Unfortunately we don’t have any information on compatibility with this theme.
Sounds like it offers some additional functionality that may not be fully compatible with Subscriptio. Please submit a support ticket to us with temporary login credentials, so we could look into your setup.
Thanks for your response but I can’t create a support ticket without a purchase code and I haven’t purchased this plugin yet, what do I do?
Hi, is it possible to make is so that when someone buys a subcription, he becomes eligible to download X quantity of other, regular woocommerce products? If so, how ? Is there an option to link the products in question to the bought subscription ? (preferably in bulk). Thanks !
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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