I have an e-commerce site selling pet products. I want to offer my customers the option to subscribe and get a discount to have the products sent automatically at as often as they choose.. Do I also need the Woo Membership plugin since I’m not selling a membership? Or will this plugin do what I need.
Yes, it seems that this plugin should cover your needs alone – please check our demo site to make sure this is what you need.
Having issues with subscriptions not kicking off with orders set to auto-complete.
Initially, I forgot to complete the orders, so they didn’t kick off as active until I changed them all to completed, so to fix it for the future, I installed and configured an auto-complete. Unfortunately, it still stays in the pending state until I change the status. All the info I see points to this not being an issue for others. Please assist!
Please submit a support ticket to us, so we could check this directly on your setup (please include the temporary login credentials).
K. Also having issues with the PayPal subscriptions processing, so several that came in the first waves have not been processed for renewal.
This also begs to ask how frequently can a subscription be for, e.g. daily? I can’t wait a whole month to retry, and can’t seem to change the retry to the same day, even at a later time.
Plugin was part of my theme, so I just bought it to get a support license, submitting now…
I still want to know the frequency and retry answers though, and think its a good pub knowledge Q&A!
You can set Subscription to be renewing once per day – it’s the highest frequency, and is good for testing.
Could you explain please what you mean by “retry” here?
I think the plugin need an update, Have the latest version of woocommerce + divi theme + 2.3.8 of your plugin and got this fatal error : PHP Fatal error: Uncaught Error: Call to a member function set_price() on null in /httpdocs/wp-content/plugins/subscriptio/includes/classes/libraries/rightpress-wc-legacy.class.php:1045
Ok idk what was the problem but it solved….
Ok, please submit a support ticket to us if you have any issues again.
can customer start the Subscription from a custom invoice sending to email instead of buying from front end ?
No, unfortunately, this is not currently possible – only the default checkout process is supported to create a Subscription.
1. Can user pause and start later subscription?
2. Can we have a couple of options for subscriptions including one time purchase for one product? That user can choose which subscription duration/intensity is the best for him by using radiobuttons on product page?
3. Does it have last month refund option?
1 – Yes, if you allow this in settings.
2 – Yes, it is possible to setup different variants of subscription with variable product.
3 – No, unfortunately, there’s no such option.
thank you for you answer.
One more question, is it possible to add a new product or part of variable product to an existent subscription?
No, unfortunately, this is not possible in the current version.
I need to create an online wine club. My customers must select 12 wines and subscribe to a 3 month or 6 month delivery schedule to receive a 30% discount.
Can this be achieved with your plugin?
Most probably this is possible, but you may need to setup the discounted price manually – please check this article with a method on how to setup one variable subscription with different terms and prices.
Can a normal buying working in case of subscrition? If a user wants to not subscribe and just buy the product can he do that?
Sure, you can configure a variable product, one variation of which can be set as subscription, and the other – as one-time purchase.
Hello, I plan to set up WooCommerce with a subscription addon. I see that this addons supports WooCoomerce max till 3.0.X. Are you planing to support the newest verison 3.3.3 soon?
Sure, the new version is also supported, it just wasn’t updated in plugin’s details.
It appears as though this suddenly stopped working with Stripe. We have the latest version of the plugin installed.
Please submit a support ticket to us with temporary login credentials, so we could look into your setup.
Does this work with Wordpress 4.9.4 and Woo commerce 3.3.3?
Yes, it should work correctly with latest versions, we’re not aware of any issues.
I (as a customer) have an active subscription. Is it possible to change my credit cart?
Yes, it is possible, but in the current version – only in the moment when you have unpaid renewal order. That way you can pay for it manually and change the card that will be used for further automatic payments. We will try to improve this in the future to allow such changes at any time.
Oh that means the credit card data are stored on our server right?
No, it’s stored on Stripe’s server – that’s why currently it can only be changed during the checkout process.
On your sever, only 4 digits and date are stored – just to identify the card in the interface.
Got it, thank you.
We are using your subscribtio module in our web site.
we are testing the Stripe automatic payment by Subscriptio using test API Credentials.
The first payments works well but the other payments who are automatics are not generated.
Moreover, the first payment does not generate a subscription in our Stripe account.
Is there any specificity for using stripe automatic payment.
Thank’s a lot
leeSI – Web & Communication
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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