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1338 comments found.

tgg1061

tgg1061 Purchased

Hello, for the past 2 years you have been stating that you were going to implement the prorated feature. 3 months ago you stated it will be ready 3-4 months from then. We have purchased this plugin and have yet to use it because it has yet to add the feature. Will you have this feature added in the next 3 weeks from now?

Hello,

I do accept your criticism – some features were delayed for too long and they include pro rata billing. It’s not that we are lazy or something, it’s just that with limited development resources we first work on any outstanding bugs and long term problems to make our products even more stable and only then move to create new functionality.

In 3 weeks from now probably not but we will try to get to this in February or March.

Paul

WMTD

WMTD Purchased

Hi,

For some of my subscriptions the renewal orders are created several times. Ranging from 4 times to 10+ times…

Any ideas why that’s happening? I haven’t changed anything recently…

Hi there,

First, please make sure you run one of the latest versions of Subscriptio – there have been significant improvements related to scheduled events, renewal orders etc. So those problems could have potentially been avoided.

If you would like us to look at the problem, please get in touch with us by submitting a support ticket.

Paul

Hello, is this plugin manageable with Woocommerce API ? do you include any documentation about this ? regards

Hi!

No, unfortunately it’s not yet supported in current version, but we’ll look into it in the future.

Thank you!

Kirill

Hi there! I need enable different payment options for the same membership. For example: Membership one: 1 payment yearly, 2 payments every 6 months, or monthly. So the user can choose how they want to pay the subscription.

Is that possible with this plugin?

Thanks in advance.

Hi!

Yes, it can be done – you’ll just need to configure variable product, where each variation will be subscription product with different terms.

Kirill

Hi, i’ve 2 questions:

1. I made translation to my language using Poedit. Is there any variable like {user_firstname} or sthng. I would like to send more personal emails to customers ie. “Hi George”? Can you give me full list of that kind variables?

2. Customer was late to make payment, but he finally he did. So subsription status now is Cancelled. How can I change it on Active again? There are no actions allow to do that in supsription actions at this supscription.

Thanks

Hi!

1 – No, unfortunately there are no such macros, variables are inserted differently into translation-available strings, and if there’s nothing added in code and in default string, then you can’t add it too. Could you specify what line you’d like to customize?

2 – Cancelled subscriptio can’t be reactivated. To allow customers to be late on payment you just need to activate the “overdue period” function – that will allow some more time to make the payment. In current case I’m afraid you’ll have to ask this customer to buy another subscription (and possibly offer him a coupon to charge less or nothing).

Kirill

Hi!

ad1. – when I’m translating text to e-mail templates ie.: ” Payment for renewal order {order_number} is overdue” variable {order_number} is putted automatically with proper order number into mail to proper customer.

I would like email sounds more like “Hi {user_firstname}, Your payment for renewal order {order_number} is overdue.” – “Hi George, Your payment for renewal order #827 is overdue.” and so on in other emails templates. I just have to know can I use {user_firstname}, {first_name}, {user_full_name} or something similar and it will work.

ad2. – I have “Overdue period” period activated. Customers sometimes are lazy, if I ask them to buy another subscription with coupon they might think – “Really they cannot do it for me? I don’t what to mess around with it.” And they go away, I lost customer=money. So solution could be to create new subscription at WC dashboard. But when I click New Subscription nothing happend – page just reload, no new subscription created.

Hi!

1 – In case of email templates there is only one specific macros ({order_number}) added in our code:

        // Replace macros
        $this->find[] = '{order_number}';
        $this->replace[] = $this->object->get_order_number();

And there’s no others that can be used at the moment, though you could add those with some custom code.

However there are template variables, which can be used if you override email templates files in your theme. For example, those are subscription object, order object, next action of subscription in text and in date, and some more.

2 – Unfortunately it’s not possible yet to create the subscription from the dashboard. Also in this case it’s customer’s fault that they missed payment due as well as the overdue period, so it should be reasonable for them to perform some actions to fix it.

Kirill

Hi,

I would like to check this plugin through the demo site but the demo is not working?

Sorry about that, but this should be one-time thing. Sometimes it happens because a lot of people using demo at the same time. Just try again later and it should work fine.

Kirill

Hi,

Still can’t access the demo site. Anyway, i have some clarifications before we will purchase this plugin regarding some of the features that we are looking for: 1. Does the plugin automatically email the customers that the order has been placed? 2. Can it automatically email the customer a few days before the order is placed to let them know it will be placed automatically?

Thanks,

Hi!

Sorry about demo – we’ll do our best to improve the stability of this.

1 – Yes, the email about renewal order can be activated.

2 – You can configure payment reminders that will be sent any amount of days before payment due.

Please note that there are 2 different events and those could be separated in time – order created and order paid (payment due). You can create order way before the payment due date, and then send few reminders, and then on payment due either the automatic payment (if configured) occur, or if there was no payment – overdue period starts or subscription is cancelled.

Kirill

Hi,

i have subscriptio and your custom field plugin

i have one product with variation: 12 months 100€ (12* 8,33) 1 months 10€

also one custom field who ads a product setting who adds to the total a monthly 5€

when we want to buy 1 month with custom field the cart show:

first amount: 15€ now, then 10€ / monthly

instead of 15€ now, then 15€ / monthly

what happens?

Hi!

First of all, make sure you are using the latest version.

Second – check the option in settings “Product sale price applies to” and make sure to set it to “Initial and renewal orders”.

That should help to preserve the changed price for future.

Let me know if I can help you with anything else.

Kirill

Hi, im using the latest version, the setting is already set to “Initiial and renewal orders”

here you can see my product page and the cart

http://fs5.directupload.net/images/170110/5bv7rvyg.jpg

its in german language, but 180,00€ heute, danach 120,00/12 Monate means the same as

180 now, then 120 / 12months

wrong renewal price :(

Ok, thanks for the update!

Please submit a support ticket to us, so we could check this directly on your setup (please include the temporary login credentials).

Kirill

Demo does work. solved the math problem but after takes a while to load then comes up with a 404 page.

Hi!

Thanks for reaching out! It could happen sometimes because a lot of people using demo at the same time. Just try again later please.

Kirill

Hello,

I have two questions before purchasing:

1. does the plugin allow an auto renew value to be toggled on the user’s subscription?

2. How can I tell if a user is currently subscribed to a certain product – I want to access this status in separate custom code to determine how to handle the customer in other areas of the site.

Thank you

Hi!

Thanks for reaching out!

1 – Could you explain that please? Not sure I understood the question.

2 – Subscriptions are created as separate post objects and can be seen as a list on the dashoboard. There are several ways to use subscription status – depending on what you’d like to achieve.

Kirill

Hi,

Thanks for the reply.

The first question means, how does a user cancel a subscription so it doesn’t renew any longer?

For the second question, I’d like to be able to identify if the user is currently subscribed to a specific – using conditionals, for example, in my PHP code. Is this possible?

I will be working on this project this week so will buy the plugin in the next four or five days – just let me know the answers if you can.

Thanks so much,

Julian

Hi Julian,

Thank you for the explanation!

User can cancel a subscription on My Account page, but only if it’s allowed in settings by admin.

As for second question – “subscribed to a specific” – did you mean “product”? That’s possible, you can use get_items() method on subscription object, and then check item(s) returned in your code.

Kirill

Hi there, a pre-purchase question. If I have a WooCommerce-compatible payment gateway (like PayU) – would it work with your plugin? Also I wish I knew if it’s possible to translate the plugin to another language. Thanks for your answer in advance. Good job!

Hi!

Any payment gateways supported by WooCommerce is also supported by Subscriptio, but please note that in this way only manual subscription payments will be available. Automatic payments will be available only with built-in gateways.

As for translating – sure, it’s possible, plugin is fully translatable.

Kirill

immobeliz

immobeliz Purchased

Hello, my products are “Pay when received”, so I would like to disable the payement from my customers account. I’ve already set this in Woocommerce, but there’s a “pay” link in the order details when an order is placed. How to disable the payements, and consider it’s paid when I manually set it in the admin panel? Thank you!

Hi!

To make Subscriptio apply the order as paid just change the status of renewal order – to processing/completed.

Let me know if I can help you with anything else.

Kirill

Hi 2 presale questions.

1st – can we have people signup for a subscription but have it held for manual admin approval before it activated? If not and we are using this with your membership plugin, is it possible to have them signup and pay for a subscription, but have their membership held in a review queue?

2nd – We are using the Click and Pledge payment gateway for WooCommerce. Will this work with that payment gateway? – https://wordpress.org/plugins/woocommerce-click-pledge-gateway/

Hi!

1 – Subscription and Membership will be automatically activated as soon as payment for the order is confirmed and/or order status is changed. So if you use some “offline” payment gateway (e.g. bank transfer), then you’ll be able to manually change order status and launch Subscription/Membership.

2 – Sure, it’ll work, but in this way only manual subscription payments will be available, not automatic (will need to use built-in gateways for that).

Kirill

Hi -

Thanks for your reply.

1- You said “as soon as payment for the order is confirmed and/or order status is changed” I’m confused if this means that it can or cannot be held for admin manual approval. What do you mean “order is confirmed and/or order status is changed”? Are orders automatically confirmed when they pay or can we manually approve all orders?

2- what is a manual subscription? Do you mean it will not auto-renew each year?

Hi!

1 – If you use some online gateway that adds payment information to the order when payment was made, then subscription will be activated. Otherwise if you use some offline method, then you’ll need to change order status to processing/completed, and only then subscription will be active.

2 – Exactly – payment will not be automatically processed, user will have to do it manually.

Kirill

edolmen

edolmen Purchased

hello, is it possible to set a specific renewal date for a subscription? for example 31/12 ? thanks

Hi!

Yes, it is possible to change any scheduled date on subscription edit page of admin dashboard.

Kirill

edolmen

edolmen Purchased

hello, as I am selling yearly subscriptions, I need each subscription to end on 31 Dec, even if it has been purchased after the 1st Jan. There is a way to set a product flagged as Subscription to set his renew on a specific date, instead of setting it as 1 year? thanks

Hi!

No, unfortunately it’s not yet possible to set all subscriptions to renew on the same date. You can only do that manually for all currently active subscriptions. But you’ll need to do that once for each – later on the renewal date will remain the same.

Kirill

Getting - Error establishing a database connection when trying the demo or Live Preview… Looks like its not connecting to your database.

Hi!

It is temporal issues caused by big amount of users using demo at the same time. We’re working on the improvements to handle such load – please try again later.

Kirill

Hi,

I am looking for a subscription plugin for my woocommerce site

I have one product that I want customers to buy on a re-curring monthly basis.

The rest are just standard purchases.

And I use Paypal and Authorise.net -

Would you plugin provide a solution for me?

And when the next subscription is automatically created does a new order get placed in the ‘Order area’ of WooCommerce?

Many thanks in advance

Hi!

Yes, the renewal order will be created as regular order in WooCommerce. However note that automatic payments will be available only if you use one of our built-in payment methods – PayPal Express Checkout or Stripe. And other methods would need manual payments made by customer. Even if you also use PayPal, it’s still different payment method. Let me know if I can help you with anything else.

Kirill

How do I separate the setup fee and the first month when displaying the Subtotal, I would like to show 3 line. 1 the setup fee, 2 the monthly and 3 the total of the two. Let me know how I would be able to do that in the email the checkout page, order detail and email. thank you

Hi!

The separation is done automatically is there’s different amounts, e.g. it should show X now, then Y / period. To customize it further you can just create a translation and change this line from included language file: %1$s now then %2$s with a sign-up fee of %3$s

Kirill

Is there a way for your plugin to display at the front-end the number of current active subscriptions of a product?

Hi!

Do you mean the amount of subscriptions created using the specific product? If so, then I’m afraid it’s not yet possible out of the box.

Kirill

Is this working with the listify theme ? Thanks.

Hi!

Current version does not support custom product types yet (that used to introduce listings), but it’s planned for future versions.

Kirill

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