76 comments found.
Hello, has this module stopped working? We haven’t changed anything in months and it gives a credentials error
Bonjour,
Sans réponse à mon email du 09/12, je me permet de relancer ici deux problématiques :
1) Y a-t-il une option pour NE PAS forcer le mode de livraison ? Actuellement tout semble forcé sur le paramètre sélectionné qu’il ne semble pas possible de désélectionner (Vélo, Vélo XL, ....)
Dans l’état, et sans forcer le type de paquet, avec un mode de livraison Vélo, la livraison Stuart devient indisponible à partir d’une commande de 20kg ; le mode de livraison ne devrait-il pas s’adapter au poids/volume de la commande ?
2) Une fois le paiement réalisé, le suivi de la commande Stuart est bien disponible sur la page de confirmation de paiement ; le lien est également présent dans l’email de confirmation de commande Mais depuis la gestion du compte et le suivi des commandes, aucun lien n’est présent pour permettre le suivi de la commande : comment afficher le lien de suivi commande Stuart sur l’espace “Mes commandes” ?
Divers : Je constate une augmentation substentielle (au bas mot) du prix de la license ; est-ce une erreur ou la “marque” d’une fin de support à venir ?
Merci d’avance, Cordialement
PS : Mon email du 09/12 a été retransféré à support@malttt.com
Hello,
Any answer ? Should I translate my message/email in english ?
Hello,
Still no answer ?
Hello,
Are you even still supporting this plugin ?
Stuart plugin stopped working two days ago, now it always shows the message that is not available in the area.
Thank you
I’ve replied to your email couple seconds ago.
Hi, How can I enable in the plugin that my clients program from my woocommerce the time they want the Stuart to arrive?
Hello,
I have an issue with Stuart API connection :
“Votre site ne peut pas se connecter à l’API Stuart. Merci de vérifier les informations prodiguées.
Client authentication failed due to unknown client, no client authentication included, or unsupported authentication method.
invalid_client”
API ID & Secret have been set correctly and I can’t find any other option dedicated to API connexion
Thanks by advance
Hello,
Any help ?
Hello,
Sorry about the delay, those messages were put in our spam sadly. Can you please contact us via support@malttt.com ?
It seems like there is a misconfiguration somewhere but it will be easy to fix.
Best regards, Richard Malttt
Bonjour, merci pour votre plugin. Où se trouve la doc complète associée svp?
merci
Bonjour,
On n’a pas de documentation très détaillé mais on a opté pour une FAQ comme indiqué lorsque vous installez le plugin dans la section de configuration. Ceci étant on sait que certaines options demandent un peu de détails, si vous le souhaitez je vous invite à nous contacter par message à support@malttt.com
Merci, Matthieu Malttt
Bonjour, pouvez-vous m’indiquer svp si le PLUGIN STUART est compatible avec WORDPRESS 6.0.1 ? merci d’avance!
Bonjour,
Je vous confirme qu’il l’est.
Malttt
Bonjour,
J’ai une erreur lors de l’installation du plugin sur wordpress. J’avais déjà testé sans souci il y a quelques semaines mais j’ai maintenant l’erreur suivante qui s’affiche :
“Votre site ne peut pas se connecter à l’API Stuart. Merci de vérifier les informations prodiguées.
Client authentication failed due to unknown client, no client authentication included, or unsupported authentication method.
invalid_client”
J’ai vérifié plusieurs fois les clefs API stuart mais rien n’y fait.
Bien cordialement,
Kevin DUCROS
Bonjour,
Pourriez vous nous contacter avec des accès à votre backoffice via support@malttt.com ?
On devrait pouvoir vous aider rapidement.
Bien cordialement, Malttt
Hello. I wanted to know if this module supports Wordpress Multisite, I need to have 2 catalogs under the same domain, but in different directories. Thanks.
Hello,
No tests have been done on Multisite particularly so I cannot say yes sadly.
Best regards, Matt from Malttt
hello what is https://stuart.com/ ? i want to creat local delivery saas system, can you help me
Well basically this is what you want to do. I’m sorry we can’t do the same for you, it’s a titaneous work in itself.
Hello,
I wrote an email but nobody answered me ¿?
I have this error, probably is something easy I know, can you help me?
“Client authentication failed due to unknown client, no client authentication included, or unsupported authentication method.
invalid_client”
Hello,
Sorry but we did not recieve any request by email on support@malttt.com for your case so far. Anyway, lets find a solution. Can you please provide backoffice and ftp access by email at support@malttt.com ?
Best regards Matt from Malttt
I wrote you. Can you check it out? I need to move this. Thx
Just send it, tell me if you have it!
Yes, checking it right now and getting back to you ASAP.
I don’t find the Stuart client API ID, and Stuart API Secret, Can you help me please ?
Hello,
I’ll answer to you by email directly.
Regards, Malttt
Hi,
I installed the stuart extension in a website that i didnt use and I am not able to use anymore because I had to cancelled the domain name. Is it possible to get the licence back for a new website please?
Thank you for your response, Kind regards
Rémy
Hello,
Yes sure, it does not break TOS from CodeCanyon so it’s ok.
Best regards, Malttt
Hello!
Can you give me your email? I have some doubts with the configurate de shipments!
Thanks!
Hello greetings. I am from Peru and I am looking for a solution for a marketplace don dokan, wordpress and woocommerce that allows me to make the collections and deliveries with external distributors for commission. Does this add-on allow you to add cost per pick-up and delivery distance?
Hello,
This plugin allows everything you cited above but I do not think Stuart works in Peru sadly. You can check their service here : https://stuart.com/
This plugin just makes the relay with their API. It works with Dokan.
Regards, N. Malttt
Hello! This is a pre sales question, is this plugin currently working for Stuart Spain? I’m looking to integrate this on a WooCommerce website for Spain (Madrid & Barcelona), wanted to check this before purchasing, thanks!
Yes it is !
Hi Your plugin works well excepted one issue: If I book a delivery at 19h00, stuart calculates for example 10 minutes delivery time. In the Back office Order, Pickup time is written at “19h00”, but it should be 19h00-10minutes, ie 18h50. Do we miss some special parameters / configuration ? How can i retrieve the “calculated” pickup time ? Best regards Guillaume
Hello Guillaume, there is a new option in advanced settings for this since a recent version. Did you update your plugin ?
It permits to calculate the delivery time and remove it before scheduling the pickup. It relies on google API.
Best regards, Matt
I would need to know the URL to place in the webhook part on the Stuart side in the dashboard as I could not find this information in the doc.
I thank you in advance for your answer,
Sincerely
Hello,
You do not really need it as the plugin will do the sync by itself. So we did not implement this. You can leave it empty.
Best regards, Matt
Hi! Since 3 days ago, seems that there are some wrong with the integration. My woocommerce cant show any delivery option in the checkout. I don’t know if there are a global problem or if it is a problem only in my website. Regards.
Hello,
Ok we will give a look, please send an email on support@malttt.com with your licence. It seems yours as expired but we can still give a brief look at least.
Best regards Malttt
Hi, I’m looking for a way to put a max delivery distance with the plugin but so far I can’t find anything. For context it’s a a Deliveroo like app, using dokan + stuart so the goal is to set a max radius on the delivery so the food is still warm on arrival.
Hello,
That would require a bit of custom dev, but with what’s already inside the plugin, there is a good chance that you can use distance matrix request included to parse distance. I guess we can do that for you for a custom fee if you want. Please email us at support@malttt.com for this.
Best regards, Matt
Thx I’ll try a workaround for now but it might be a useful feature for the plugin at some point.