I purchase your item from “codecanyon.net” but try to open the jar file but the error message comes on screen.
Please purchase original copy from store.bluegamerzstudio.com.
If already purchase please contact Blue Gamerz Studio at Store.bluegamerzstudio.com.
Please mention your order email, oder-id and UID: Store-00-26-6C-F5-76-0D-27.
please help me
Hello, please check now. Your UID was updated in our system
it’s working. thanks
The same problem reappeared
Can you give your ID again. Please confirm if it has changed.
what the meaning of ID ?
do you mean the purchase code ?
No no, the ID like Store-00-26-6C-F5-76-0D-27. Which you see in the error message.
it’s working, I hope that the error will not be repeated again
It must be our server down time. The software is very low on memory so you can keep it on in background.
i just buy this, but when i open the plist file i can not. i was follow all the instruction but still zero. can you help me?
Yes, surely we will help you out. Drop an email of the Plist and PNG file to email@example.com . We can communicate from there to solve your problem.
ok sir, i was sending the file by using email. thanks for uer help.
Good that your software started working.
Just purchased this item and I get this UID: Store-08-00-27-00-0C-1A
Hello Bennet, Thank you for purchasing. I have updated your ID. Let me know if works.
Hi, Thanks it works
After selecting plist file ,when I click crop spirit button it goes automatic my document folder but I put folder path different . Nothing shows any png image . Please solve it .
Firstly you should see if data was loaded after you selected the Plist, if loaded then make sure to have the folder path proper. If these things are correct and still it doesnt show sprites in your folder then send us your Plist and PNG file to the mail id firstname.lastname@example.org . We will get the issue resolved in no time. Follow the video to do all steps properly: https://www.youtube.com/watch?v=h9Rgunxnrjw
To follow video all steps are ok . Even folder path was also I recheck . But after clicking crop sprite button goes automatic my document folder . Would you please me by Team viewer ?
Opening of Document folder is not a problem. On some machines the software does open up documents folder. But importantly your crop folder is not getting any data which is the issue. I received your email with Plist file. Please send the PNG file as well.
I follow all processes . But still I am unable to get images by plist file ? Every time clicking crop sprites button it goes my document folder even I declared folder path E:\Andoid life\hovergirlimg/ . Please see my all screenshot,which I have sent in your email.
Based on your screenshot I see that your sprites are not previewing. So importantly try to check and uncheck the “Contains PNG” checkbox. Then see if preview images come or not. Then check it the folder E:\Andoid life\hovergirlimg is there or not. Then see if that folder shows files or not.
Lastly we can have a team viewer session to go over it.
Please give me support by team viewer . I am stuck this problem by since 2 days. .
Thanks . Now its working .
i have a message error : please purchase original copy from store
My ID IS : UID: Store-3A-71-DE-B7-FB-5F
Surely we will check it and let you know when it’s fixed. This is an issue which could be fixed from our end.
okey , thank you !
Hello, the email you shared on mail isn’t registered from the software. If you dont remember the email you entered while registering then do let us know the things you know which you entered while registering. That would be only way for us to track your software ID. The other details could be country, first name, last name, city, company, email, date of registration.
i follow the stepd but i didn’t find nothing when i pressed crop, pleas help me!
Not a problem, you can send us your plist and png file to email@example.com
I sent the png and the plist to by email
Please check it, because i need to finish my project as fast as. Or you can fix it with Teamviewr session , please!
Yes we can do a TeamViewer session to fix an issue. However we reviewed your Plist file and found that you haven’t removed the below line,
<?xml version=”1.0” encoding=”UTF-8”?>
<!DOCTYPE plist PUBLIC ”-//Apple//DTD PLIST 1.0//EN” “http://www.apple.com/DTDs/PropertyList-1.0.dtd”/>
Remove the above line and try again. Also make sure to UNCHECK the “Contains PNG file” option in software.
Follow the video tutorial exactly to edit your spritesheet.
Bro it worked after i formate my pc
The weirdest issue I ever saw. Thanks for fixing it on your end.
Is it working on Mac OS 10.13.2 ?
Yes it works on latest Mac OS X
I purchased the product from the website but it doesn’t giving me any cropped images !
We got your mail with atlases. We will get back asap.
We have shared you a video explaining how your Plist could be edited. The video is exclusive to your Plist file. You can follow same steps.
why the tool not working with me ?
I followed the toturial but it doesn’t gives me anythig
Lets have a Team Viewer session to fix things on your machine. You can mail me the ID and Pass to have a Team Viewer session.
So after the session, all seems good to go? The tool works right?
i already bought this software, but it keeps asking me to purchase it.
Could you please solve this problem
Surely, let us check. What was the registered mail ID you used while registering in software? please send it via mail to firstname.lastname@example.org
Hi Sir, what do you mean by mail ID?
We need some details from the first time registration of the software. Name, country, email etc. which we could use to identify your id in database.
hi, i have a problem while i try to merge back. the crop image still exist and my original atlas image are gone.
This issue is still a rare bug seen on few people system. Send us your plist and png file on email@example.com.
try to update latest java version and problem solve by self.
So which version of Java you had earlier and which one you have now?
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