I purchase your item from “codecanyon.net” but try to open the jar file but the error message comes on screen.
Please purchase original copy from store.bluegamerzstudio.com.
If already purchase please contact Blue Gamerz Studio at Store.bluegamerzstudio.com.
Please mention your order email, oder-id and UID: Store-00-26-6C-F5-76-0D-27.
please help me
Hello, please check now. Your UID was updated in our system
it’s working. thanks
The same problem reappeared
Can you give your ID again. Please confirm if it has changed.
what the meaning of ID ?
do you mean the purchase code ?
No no, the ID like Store-00-26-6C-F5-76-0D-27. Which you see in the error message.
it’s working, I hope that the error will not be repeated again
It must be our server down time. The software is very low on memory so you can keep it on in background.
i just buy this, but when i open the plist file i can not. i was follow all the instruction but still zero. can you help me?
Yes, surely we will help you out. Drop an email of the Plist and PNG file to email@example.com . We can communicate from there to solve your problem.
ok sir, i was sending the file by using email. thanks for uer help.
Just purchased this item and I get this UID: Store-08-00-27-00-0C-1A
Hello Bennet, Thank you for purchasing. I have updated your ID. Let me know if works.
Hi, Thanks it works
After selecting plist file ,when I click crop spirit button it goes automatic my document folder but I put folder path different . Nothing shows any png image . Please solve it .
Firstly you should see if data was loaded after you selected the Plist, if loaded then make sure to have the folder path proper. If these things are correct and still it doesnt show sprites in your folder then send us your Plist and PNG file to the mail id firstname.lastname@example.org . We will get the issue resolved in no time. Follow the video to do all steps properly: https://www.youtube.com/watch?v=h9Rgunxnrjw
To follow video all steps are ok . Even folder path was also I recheck . But after clicking crop sprite button goes automatic my document folder . Would you please me by Team viewer ?
Opening of Document folder is not a problem. On some machines the software does open up documents folder. But importantly your crop folder is not getting any data which is the issue. I received your email with Plist file. Please send the PNG file as well.
I follow all processes . But still I am unable to get images by plist file ? Every time clicking crop sprites button it goes my document folder even I declared folder path E:\Andoid life\hovergirlimg/ . Please see my all screenshot,which I have sent in your email.
Based on your screenshot I see that your sprites are not previewing. So importantly try to check and uncheck the “Contains PNG” checkbox. Then see if preview images come or not. Then check it the folder E:\Andoid life\hovergirlimg is there or not. Then see if that folder shows files or not.
Lastly we can have a team viewer session to go over it.
Please give me support by team viewer . I am stuck this problem by since 2 days. .
Thanks . Now its working .
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