themeinity

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1117 comments found.

Hi i just purchased your plugin and it rly looks great! It the first one with a debugging console <3

I followed your documentation for getting facebook to work but i never get the numbers…Here´s what the debugging says:

Api Error: {error get request. Object with ID ‘[.......]’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api”,type”:”[......]”}}

Do you have any hints for me? Do i have to configure any options in the app that are missing in your documentation?

Thanks in advance!

Hello there, This mean that there is something wrong when trying to reach the API. but let us help in that, please send us a temporary login to your dashboard .. send to: we@themeinity.com

Regards,

Hi there!

Really cool Plugin! Only the google+ counter is not working … it still shows 0 followers. Any idea what the problem could be? My page ID is +universaltravellerRTW, right? I also tried the number, both not working.

Thank you for your help!

Tim

Hello there, Thanks for using our plugin, we are working on this isuue and it will be an update soon for it, by now just send us a temporary login to let us fix it for you, send to: we@themeinity.com with subject of your username here!

Regards,

My facebook counter is stuck at 1.9K but have a lot more followers than that. any help appreciated!

Hello, Yes this is probably because you need to make a new api key, please re make it by following the same steps in the documentation. if it’s still not working please let us know then. Regards,

Still no Bloglovin link?

Hello we will add it at version 5.1 within a month.

Regards,

Hello. I will contact you because I have a problem. Indeed, I just bought your plugin but despite several hours spent trying to connect Facebook and Twitter on my website, the counters remain at 0 on my homepage. I tried to follow your guide but unfortunately this one seems to be out of date. Thank you in advance for giving me a quick help please. Regards,

whim

whim Purchased

Thank you very much, great work! Everything works with your new update except one last worry with the RSS feed. I allowed myself to send you an e-mail

Hello, We have replied. Regards,

whim

whim Purchased

Hello. Thank you for your reply, I just send you an e-mail because the problem persists. Waiting, good day :) Regards,

hi how come this doesn’t support Twitch ?

Hello, This will be added soon, Regards,

Hi.

I am trying to register new client ID on Instagram, but when I click Register the system show these messagens: The response from the captcha was incorrect. Try again. Submission error: please fill out all required fields.

But I tryed many times and differents captchas. Could you help me, please?

Hello, You are welcome any time,

I see, honestly the instagram capatcha is not that easy i know, but please try again, i just now reviewed what is mentioned in the documentations and followed the steps and it’s totally working with me: here is a screen shot just now: http://prntscr.com/gq2b36

Please try again and try to ask some one beside you :)

Regards,

Hello.

Could say me, please, if I am doing anything wrong? http://prntscr.com/gq2shq

Thanks

Hello yes it’s right except you need to write your own email not ours and make sure you did the right capatcha!

Regards,

Hey,

Absolutely love this plugin, it’s great! Just one small thing i noticed on my social counter on the footer of my website. The Pinterest counter doesn’t cover the whole area unlike the others there is a thin black line (like it hasn’t extended the whole way). It used to be perfect but last week it has been showing that without success of going back to normal. Here is my website so you can take a look. http://luxurybackpacking.net

Thanks!

Hello there, Please let me help you in that, Just send a temporary login to your dashboard and we will cover this for you, send to:

we@themeinity.com

don’t forget to copy and past the message in the mail so we can know what was your issue. Regards,

Hi,

I recently contacted you regarding an issue with the plugin that a black line was showing up. Now I log in and no stats are showing its just saying 0 on every platform! I also looked at my Debug list and it literally contains over 200 items (not joking) it’s a but ridiculous please help as this is important and my readers really take my count into consideration so when it says 0 it looks awful on mybehalf.

Hello, Thanks for contacting us, Please just click clear button on the debug list, that should solve the problem, if not just send us a temporary login to your dashboard so we can see what’s wrong there!

Regards,

Hi, I just cleared my debug list and it still shows 0 for all my follower counts! Please help, as when i sent the first issue i still had support (which never got fixed or replied too)...

Hello we have sent you a mail

Regards,

Hello, my Facebook follower count stopped working. Then in the documentation I found: Facebook removed user followers count from it’s api so you should add followers number manual. Please where in the code do I enter these values manually? Thank you

Hello there, Sorry we just offer the support to the buyers.

Regards,

I purchased this plugin, but I cannot use it with my theme, Extra by Elegant Themes. When I activate your plugin I get “Cannot redeclare class OAuthConsumer in /home/” and it breaks the site.

Any way to fix this?

Hello there, Thanks for purchasing our plugin,

Please send us a temporary login so we can check deeply in this!

Send to: we@themeinity.com

Regards,

whim

whim Purchased

Hello, I have just sent you an e-mail with the subject “Very urgent please” followed by the name of my site because I have 4 points to be clarified as soon as possible and which are still not set from the beginning. I am counting on you to solve my problems and to give me a very quick answer because I have been blocked for a long time now. Thank you :)

whim

whim Purchased

Thank you very much, great work! Everything works with your new update except one last worry with the RSS feed. I allowed myself to send you an e-mail

Hello, We have replied. Regards,

whim

whim Purchased

Hello. Thank you for your reply, I just send you an e-mail because the problem persists. Waiting, good day :). Regards,

Hello I just bought your SocialFans Counter. Google + doesn’t show my Followers. I entered my correct Page ID. It shows I have 0 Followers but I have 3. Where is the Problem?

Or you can wait for the update that is now in the review.

Regards,

Hello, I won’t give you my password. Please explain the problem and I will change it in Google +

The Updated plugin doesn’t work: It shows following, while uploading and installing it on Wordpress:

Warning: require_once(/homepages/24/d703085949/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/socialfans-counter/includes/socialfans-counter-license-class.php): failed to open stream: No such file or directory in /homepages/24/d703085949/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/Archiv/socialfans-counter.php on line 34

Fatal error: require_once(): Failed opening required ’/homepages/24/d703085949/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/socialfans-counter/includes/socialfans-counter-license-class.php’ (include_path=’.:/usr/lib/php7.0’) in /homepages/24/d703085949/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/Archiv/socialfans-counter.php on line 34

Hello, Do you have the latest version 5?

and also why the plugin inside the Archive folder?

Please download the latest version and upload it just inside wp-content/plugins

Regards,

kapritgio

kapritgio Purchased

latest version mailchimp is not working. and if it shows up, it sows just the numbers and not the icon

Hello, We will update the mailchimp because it recently updates its Api, so we have to update it in our plugin, this will be at version 5.1

The next version,

Regards,

Can you update the instagram colours and logo please from purple to their beige colour?

Hello, Thanks for contacting us, We will do it in the next update.

Regards,

Hi, I’m struggling to update my Social Fan plugin. I currently have Version 4.3.2. I downloaded the plugin and tried to upload it but it gives me an error that it already exists. Do I have to delete the old version first? I don’t want to loose all my settings and data though.

Hello there, The current version is 5, we strongly encourage you to update. However technically you will not lose your data, but to be in the safe side, please keep them in a file on your computer, then delete the old files of the plugin and upload the new version.

Let us know if you need any help then. Regards,

I have been waiting on a response to my previous messages about this not working with my theme. Any update? If not I would like to request a refund since I will not be able to use it.

Hello, Yes we solved it, Thanks for your patience, we had to deeply test it because the problem were comes from the theme you use that it uses the same class we use, now you can activate the plugin.

Let us know if every thing is good, and check your inbox :) Regards,

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