themeinity

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1143 comments found.

I am having an issue with the youtube link not linking properly to my you tube channel. The code for the plug in is adding a /c/ after the .com so the link is incorrect. My youtube channel is:

https://www.youtube.com/channel/UCeN7QgfrnwkQYDXfAlv2RIA But the plugin is linking it here: https://www.youtube.com/c/UCeN7QgfrnwkQYDXfAlv2RIA

Hello, We have made a change but it will need to clear cache first before getting the results, please re-test within 3 hrs and feed us back!

Regards,

I recently purchased this item but never received the download. How do I request a refund?

Hello There, It seems that you have purchased the plugin from another account, because I can’t see that you have purchased it from us actually,

And I can’t take any action for that!

Just try to remember the account that you have purchased from, and then you will see the item in the downloads tab.

Regards,

Both my Instagram & Twitter counter have stopped working.

Here are the error messages in the debug list:

Twitter: Api error: No user matches for specified terms.

Instagram: Api Error: {“meta”: {“code”: 400, “error_type”: “OAuthAccessTokenException”, “error_message”: “The access_token provided is invalid.”}}

I have re entered the info multiple times and all seems to be correct. Please advise

Hello, Please try to re make new apis for both of them, if it’s old during the updates it will not work, so at first please re make new api keys following the same steps in documentation.

Regards,

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