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1160 comments found.

I am having an issue with the youtube link not linking properly to my you tube channel. The code for the plug in is adding a /c/ after the .com so the link is incorrect. My youtube channel is:

https://www.youtube.com/channel/UCeN7QgfrnwkQYDXfAlv2RIA But the plugin is linking it here: https://www.youtube.com/c/UCeN7QgfrnwkQYDXfAlv2RIA

Hello, We have made a change but it will need to clear cache first before getting the results, please re-test within 3 hrs and feed us back!

Regards,

I recently purchased this item but never received the download. How do I request a refund?

Hello There, It seems that you have purchased the plugin from another account, because I can’t see that you have purchased it from us actually,

And I can’t take any action for that!

Just try to remember the account that you have purchased from, and then you will see the item in the downloads tab.

Regards,

Both my Instagram & Twitter counter have stopped working.

Here are the error messages in the debug list:

Twitter: Api error: No user matches for specified terms.

Instagram: Api Error: {“meta”: {“code”: 400, “error_type”: “OAuthAccessTokenException”, “error_message”: “The access_token provided is invalid.”}}

I have re entered the info multiple times and all seems to be correct. Please advise

Hello, Please try to re make new apis for both of them, if it’s old during the updates it will not work, so at first please re make new api keys following the same steps in documentation.

Regards,

Mailchimp not work, no icon, no numer etc

Hello, Could you please send us a temporary login to let us check this, Send to: we@themeinity.com

Regards,

Hej there, could u please support Font Awesome 5.0 icons? I had to hide your plugin cause for example the Instagram icon doesn’t work anymore due to my theme is updated to the newest version of Font Awesome. Thanks in advance.

Hello, Thanks for inform us, we will consider this change in the next update.

Regards,

Facebook Page documentation looks outdated. I am not getting the same screens or options in Facebook Developers as in the documentation page. What am I missing?

Hello, Thanks for reporting this, we will conceder updating it, however here is a video shows how to do it: https://www.youtube.com/watch?v=T4_oG9mu48A

Regards,

Hey, I love the plugin but Mailchimp is no longer working for me. I verified that I had the correct List ID, URL and API key but it still hasn’t helped. Let me know if you have any tips

Hello, We will update Mailchimp in the next version, thanks for reporting ..

Regards,

Hi Thanks for the great plugin, we love it! Only somehow we don’t get the correct total amount Instagram followers. It shows 263 instead of 11K. Were do we need to look for a fix? Thanks in advance!

Thanks for your quick reply, much appreciated! I see what the problem is now. I’m installing this plugin for a client and i’ve added it with my Instagram developers account so it takes my followers amount instead of my clients account. Can it only be added when i have the account details from my clients Instagram account? Cheers

Yes it will be effect immediately unless you are using a cache plugin then you will need to clear it.

Regards,

Can you maybe clearify your answer since in don’t understand?

The Instagram ID and username are set to my clients Instagram details, but still it shows the ammount of my private Instagram. The cache period is set to 15 minutes.

A great addon, thank you. It would be perfect if we could add a custom field (image and counter) for a service not supported

Hello, This is a good idea, but for sorry can’t be done this way!

Because each social network has its own configurations and need to be done by its own.

Regards,

Can I show the follower numbers of each user via them linking their instagram and other social networks via their profile ? So they can have their instagram button with the number of followers below? I wanted to use your features on another theme that uses buddypress via a widget element on the front end, but also have the profile fields in the buddypress account settings in the backend… https://microjobengine.enginethemes.com/microjobengine-diplomat/author/kimpetit/

Dear all,

I m contacting you as we are currently facing a problem with Social Counter plugin. More specifically, Facebook Users counter is set to zero. We tried to reauthenticate the app with a new api key, but the issue still persists. The plugin is in the latest version as well. Could you please assist us on this?

Thanks in advance.

Hello, Sure we can help in this, Please send us a temporary login to the dashboard so we can see what’s wrong, send to: we@themeinity.com

Regards,

Thanks, we are looking into it.

Hello, I’m Waiting for your reply.

Hello, We have figured that to fix this all you need just to re-make a new api for the Facebook

Here is the video for how to do it: https://www.youtube.com/watch?v=YvCUvZbFBrg

I am having two issues: 1) Mail Chimp – the plugin is leaving a space for Mail Chimp, but the space is blank. However, when I click the area where the # of subscribers is, it does take me to the subscriber sign in page. Also, when I highlight the blank area, I can see where the number of subscribers is to be and it shows 0. 2) YouTube – the plugin is showing the correct number of subscribers, but when I click on the area to take me to my YouTube channel, it says the channel does not exist. The reason appears to be that it’s putting a “c” instead of the word “channel” in front of the custom channel url

Please help

Any update? Do you need more time on the temp password?

Any update? I’ve extended the temporary user to one week.

Hello, We are working on update to fix this issue since facebook changed its API, this will be available within couple of days.

Regards,

I am not getting any response to the issues I’m having with your Social Fans product. Please respond with the status of my issues or let me know how to get my money back.

Hello, We are working on the update, the facebook recently changes the API, So we need to update our own.

This will not take a long time, by the next week it will be available.

Regards,

It’s been a week, any update?

Hello, We are working on update to fix this issue since facebook changed its API, this will be available within couple of days.

Regards,

Hi! Since Facebook changed the API for their app calls (4/12/18), whenever I activate the Facebook counter, it breaks my website and doesn’t allow certain pieces to load. Anyone else have this issue today?

Hello, We are working on update to fix this issue since facebook changed its API, this will be available within couple of days.

Regards,

Since Facebook just updated their API, the Facebook counter breaks my site when activated through the plugin. Certain things no longer load until just the Facebook counter is turned off. Anyone else have this issue since April 12, 2018?

Hello, We are working on update to fix this issue since facebook changed its API, this will be available within couple of days.

Regards,

Mohntage

Mohntage Purchased

I contacted you last year already without a response. Therefore I will not renew the support. However, I hope you will help either way now. I still cannot display my twitter followers, altough I entered the information correctly. Also, my wordpress followers are not shown. The plugin counts 4 but there are over 600 followers. The tutorial on how to integrate wordpress correctly is missing on the tutorial page.

Hello, Sorry for that, we hope you change your mind soon,

Would you please send us a temporary login so we can check, send to: we@themeinity.com

Regards,

sahsfinx

sahsfinx Purchased

Hi,

Since 2 days I got some bugs which break my homepage buzzdefou.com I had to disable the plugin to fix my homepage.

I get somes logs, here is some stack traces :

Stack Trace 1 : [13-Apr-2018 00:07:00 UTC] PHP Fatal error: Uncaught Error: Unsupported operand types in /wp-content/plugins/socialfans-counter/includes/socialfans-counter-functions.php:792 Stack trace: #0 /wp-content/plugins/socialfans-counter/includes/socialfans-counter-functions.php(811): SFCounter_Widget_Options::calc_lastweek_count(‘facebook’) #1 /wp-content/plugins/socialfans-counter/includes/templates/socialfans-counter-view-html.php(39): SFCounter_Widget_Options::get_social_diff(‘facebook’) #2 /wp-content/plugins/socialfans-counter/includes/templates/socialfans-counter-shortcode-view.php(27): include(’...’) #3 /wp-content/plugins/socialfans-counter/includes/socialfans-counter-plugin-class.php(256): include(’...’) #4 /wp-includes/shortcodes.php(345): SocialFans_Counter_Plugin->register_plugin_shortcodes(Array, ’’, ‘sfcounter’) #5 [internal function]: do_shortcode_tag(Array in /wp-content/plugins/socialfans-counter/includes/socialfans-counter-functions.php on line 792

Stack Trace 2: [12-Apr-2018 19:26:26 UTC] PHP Warning: strtolower() expects parameter 1 to be string, array given in /wp-content/plugins/socialfans-counter/includes/socialfans-counter-functions.php on line 711 [12-Apr-2018 19:26:26 UTC] PHP Warning: strtolower() expects parameter 1 to be string, array given in /wp-content/plugins/socialfans-counter/includes/socialfans-counter-functions.php on line 716 [12-Apr-2018 19:26:26 UTC] PHP Warning: number_format() expects parameter 1 to be float, array given in /wp-content/plugins/socialfans-counter/includes/socialfans-counter-functions.php on line 696 [12-Apr-2018 19:26:26 UTC] PHP Fatal error: Uncaught Error: Unsupported operand types in /wp-content/plugins/socialfans-counter/includes/socialfans-counter-plugin-class.php:972 Stack trace: #0 /wp-includes/class-wp-hook.php(298): SocialFans_Counter_Plugin->register_plugin_ajax(’’) #1 /wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(’’, Array) #2 /wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /wp-admin/admin-ajax.php(101): do_action(‘wp_ajax_nopriv_…’) #4 {main} thrown in /wp-content/plugins/socialfans-counter/includes/socialfans-counter-plugin-class.php on line 972

Please send me a fix

Best Regards,

Hello, We are working on update to fix this issue since facebook changed its API, this will be available within couple of days.

Regards,

sahsfinx

sahsfinx Purchased

Thanks

Hello, We already finished some, but we have noticed for changes in the other APIs and we are working on it, Sorry this comes very fast after the critical problem with facebook.

The changes suddenly happened.

You can expect for other couple of days.

Regards,

marcfitt

marcfitt Purchased

The plugin stopped working for me yesterday: See screenshot here: https://1drv.ms/u/s!Ai1Vb9qwT_0YhZoe9Fivj7S8-Olnvg. not sure what I should do

Hello, We are working on update to fix this issue since facebook changed its API, this will be available within couple of days.

Regards,

marcfitt

marcfitt Purchased

Thank you!!

Hello, We already finished some, but we have noticed for changes in the other APIs and we are working on it, Sorry this comes very fast after the critical problem with facebook.

The changes suddenly happened.

You can expect for other couple of days.

Regards,

365brandz

365brandz Purchased

the debugger says the api is outdated. Made today a new api but still not working. When can we expect update from your side?

Hello, We already finished some, but we have noticed for changes in the other APIs and we are working on it, Sorry this comes very fast after the critical problem with facebook.

The changes suddenly happened.

You can expect for other couple of days.

Regards,

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