Social Monitor is a way to save common searches and browse any social mentions on Facebook or Twitter directly in one dashboard. Get a list of your brand mentions across the two most popular platforms, so you can manage your social media reputation easier. This script uses Twitter and Facebook’s official API, so there is no threat of having it blocked from platform security and spam changes.
This simple tool lets you store your brand name, so you can find the most recent tweets and Facebook posts that mention your brand or products. Use it on your site or include the code in a WordPress plugin for your clients.
How Can Social Monitor Help?
When customers aren’t happy with your product or customer service, the first thing they do is go online and complain. Part of online reputation management is finding these unhappy customers and responding to complaints. It’s important to respond professionally and offer support. Other potential customers see your response and become more confident in your brand. Even with angry complaints, you can come out on top and draw more customers to your brand. It can also give people reading the conversation more confidence in your customer support and brand.
Social Monitor is a simple dashboard PHP script that lets you quickly check the latest tweets and Facebook posts so you can manage your reputation easier.
If you are a coder, you can plug this script into your clients’ web pages to help them manage their social presence easier and find customers discussing the brand name.
You will need to sign up for an API key and secret code on Facebook and Twitter. Instructions on how you sign up and get your own API key and secret are included in the manual downloaded with the script. Both platforms offer free access to their API.