Code

Reviews for Social Locker for Wordpress

816 Reviews

for Documentation Quality

Good plugin, good support and work good on my all site

OnePress

Author response

Hi,

We do our best, thank you! ;)

Paul

for Customer Support

Customer support is very poor. Waiting for 9 days for help and still no respond from them.

OnePress

Author response

Hi,

I'm extremely sorry for the delayed reply. We have had technical issues when handling requests. Now everything is fine. I have just replied you via email.

Paul

for Customizability

Low customization.

OnePress

Author response

Hi,

Sorry to hear that the plugin doesn't meet your needs completely. Please contact us, may be we could assist you.

Paul

for Bugs

No support and does not work. BIG WARNING to all potential buyers!!

OnePress

Author response

Hi,

Sorry for te delay. Please resend us your message. Unfortunetly I cannot find one by your login.

Paul

for Bugs

UI is broken and licensing server rejects key after deleting and resubmitting to test plugin. Never worked.

OnePress

Author response

Hi,

Sorry to hear that you faced the issue.

----

Please try open the URL on your website:
http://YOUR_WEBSITE/wp-admin/options.php

Find the option 'factory_css_js_compression' and clear its value.

Save the changes and check the UI again.

----

To transfer your license key from one site to another, you can use one of the following ways:

1) Click the button “Delete Key” on the page License Manager (the page where you submitted your key) of the plugin. Then you will be able to activate your key again on your another website.

2) Or log in to your customer account and reset your license key there: http://accounts.byonepress.com/

3) Or just send us your license key via email. We will be glad to reset it for you.

Paul

for Customer Support

terrible customer support. totally ignoring a problem I'm having. not good.

for Bugs

Message with wrong Facebook API shows all of the time, even if API is okay and works well. Also ads and big banners with premium plugin? That's disappointing and annoying.

for Customer Support

Out of all social lockers, this is without a doubt the best. It works great on desktop, but for mobile it does not, and mobile is what about 70 to 80% of the users are on these days.

Support lacks for the product, submitted several requests, sometimes I get a reply, most of the time I do not. Guessing what I report just can't be fixed, or for whatever reason, I don't get a reply.

Someone needs to come up with a solution to make this work on mobile, as mobile traffic is where it's at these days.

OnePress

Author response

Hi Taco,

Thank you for your review and sorry for the delayed reply. You're right that sometimes customer support is not our strong side. But we will try to make it better.

The plugin works correctly on mobile, we obligatorily test the plugin before every update on different devices. I will be glad to assist you to fix the issue of mobile devices on your website.

I just contacted you via email.

Paul

for Customer Support

The FB like button doesn't work.
I submit un ticket on June the 1rst, no answer
I wrote a comment with a test page, on June the 8th, still no answer
Whe are on June the 22th and I am still waiting...
No one caring.

OnePress

Author response

Hi,

I'm extremely sorry for the delayed reply. We missed your email.

The Like button has to be used to gain more fans for your Facebook Page. Please try to change an URL you set to be liked in settings of your locker to the URL of your Facebook Page.

Let me know if it doesn't help.

Paul

for Customer Support

Worst Support... I wish I could have my money back as these people are not supportive. Reported an issue multiple times and never heard a solution for it....

OnePress

Author response

Hi,

Sorry for the delay. It took place due to technical issues. We will reply to your requests soon.

Paul

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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