TieLabs

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380 comments found.

Please create a setting, so that all links point to https sites instead of http sites. https is default now. Thank you. :-)

Hi,

Thanks for your suggestions. Added to our to-do list for the future updates.

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If you have any questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you.

Another suggestion: Google Pagespeed complains about lacking compression of your TTF icon font.

Compressing https://www..../content/plugins/arqam/fonts/arqicon.ttf could save 3.9KiB (37% reduction).

Tried to “compress” it via TypeTool 3, but it turned 11k into 20k, so that didn’t work.

This comment is currently being reviewed.

I’m having the same problem with Facebook token registration.

Hi,

Please update the plugin to the latest verison.

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you.

Hello,

Since the last update the logos instagram and G+ are no longer visible : http://gentlemanmoderne.com/

What is the problem ?

Thanks !

Hi,

Thanks for purchasing our theme.

It needs to be investigated on your website and that requires additional information from you, some of which may be private. so please create a support ticket using the link below and include your site URL with wp-admin access so our developer could investigate.

Click Here To Create An Account & Get Support

Thanks

Thx for the update, in the future please consider add snapchat and the amoun of oxwall users in a community

Hi, is it possible to create separate counters for different people? We want to have one set for each one of our employees and display them each on a page using a shortcode.

Hi,

Thanks for using our theme.

Unfortunately. Arqam doesn’t support that.

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you.

Hi, not sure if you are aware of this or it’s a bug, but if the facebook page have an age restriction (18 or older) the facebook counter doesn’t works

Hi,

Thanks for using our plugin.

Thi is not a bug, Facebook hides the number of fans from the API if you set any restrictions on the page.

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you.

Best regards

Does anyone know how to remove bullets from the plugin display? It didn’t display them in my old theme, but I can’t seem to hide/remove them with this one. See sidebar: http://104homestead.com/hyssop-need-plant-herb/

Hi,

Thanks for using our plugin.

Please add this CSS code in the Custom CSS area in the plugin options page

.arqam-widget-counter li:before{
    display: none !important;
}

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you.

Hi i’m looking for a new social counter, but one that shoews youtube views. does your plugin do show that?

Hi,

Unfortunately, it doesn’t support that.

Best regards

Ill try again in English shall I? lol

I’m looking for a social media counter that displays the number of Youtube Views. Does your plugin do that?

Hi,

Unfortunately, it doesn’t support that.

Best regards

When will your plugin support Vid.me?

Hi,

Thanks for suggestions, it is really appreciated.

We’re not working on that at the moment but I’ll pitch it to the team and see what they think.

If you have any more features requests please share them with our community by adding them to our ideas repository: http://tielabs.com/members/submit-your-idea/

Have a nice day!

I would also suggest Patreon. Tens of thousands of Youtubers are also using Patreon.com It would be cool to list patron numbers.

Hi,

Im unable to connect my facebook, instagram & pintarest. I have support. I have followed your instructions. Only one that works is twitter.

no reply????

Hi,

Thanks for using our theme.

Your ticket has been answered, please check your inbox.

Best regards

Hello,

Firstly, thank you so much for making this awesome plugin, Secondly, I face a small issue.. I’ve purchased Master theme which Arqam plugin included with it.. but I face small issue with.. Twitter counter works well.. but facbook counter doesn’t. it gives me “0” in number of fans although I did all what is written in the documentation.

so.. please tell me, what shall I do to fix that issue?

Thank you in advance :)

Hi,

Please make sure that you use the latest version of the plugin 2.3.1, and contact with the theme’s author to check the problem for you.

Best regards

mtsluft

mtsluft Purchased

Is there any support for this plugin? I wrote two tickets >7days ago but got no answer…

Hi,

Thanks for using our theme.

Please accept our apologies for any delays, as currently, we are experiencing a higher than normal volume of support tickets.

We have replied to all tickets please check your inbox.

Best regards

Hi, how about showing multiple/different fanpages? Is this possible with this plugin? Thanks for a short answer!

Hi,

Thanks for your interest in our plugin.

Unfortunately, the plugin doesn’t support that.

Best regards

Is it possible to add multi user accounts?

Hi @Chris7419!

Thanks for your interest in Social.

Unfortunately, Arqam doesn’t support that.

if you have any more question please do not hesitate to contact us.

Thank you, we look forward to serving you! Best Regards.

Any plans to add number of subscribers in Telegram channels?

Hello :) Long time Arqam user here!

I’m using your comment form as I’m not technically asking for support (yet!), but wanted to alert you to something.

I tried to check the documentation page ( https://plugins.tielabs.com/docs/arqam/ ) however it seems to need an update there as nothing is listed for Spotify.

I’m not sure if Spotify is making changes, but recently my Spotify counter started reporting 0 without any changes.

Is the version you are using in the demo the latest version of your plugin? The link it uses in the demo (for Hans Zimmer) is https://player.spotify.com/artist/0YC192cP3KPCRWx8zr8MfZ which is not a Spotify “URI” which is what it asks for on the settings page.

“player” in the link is an older spotify web format which was updated to “play”. If you follow the link above you’ll it will change in the browser.

For my own page on http://timmcmorris.com, I’ve tried the four variations that exist for spotify link and none work:

App artist URI: spotify:artist:5UTSnsj3Xf9gw0vEGk9Jp6

Copying Artist “link” from APP Player: https://open.spotify.com/artist/5UTSnsj3Xf9gw0vEGk9Jp6

Old Spotify Artist Link Format (web browser): https://player.spotify.com/artist/5UTSnsj3Xf9gw0vEGk9Jp6

Current Spotify Artist Link Formate (web browser): https://play.spotify.com/artist/5UTSnsj3Xf9gw0vEGk9Jp6

I’ve done all the standard things like deactivate other plugins and such with no luck.

If this is not a result of the plugin needing to be updated because of a Spotify change please let me know; I will pay the support fee for your secret ninja answer to get my site working properly again :)

Hi again,

If you need me to renew support just for an answer, then okay I can do that. I simply need to know if it’s a bug or not however (as if its a bug, it’s really not a support issue is it?). Thank you.

Would it be possible for Arqam to include Bloglovin’ as one of the follow options? Would be very useful for Bloggers like myself!

Had no issues installing widget, however, Instagram fails to show correct followers, it displays ‘0’. Deleted & Re-installed instagram section several times but no joy. Is this an issue with Arqam or my fault? How should I resolve it?

Hi,

Thanks for purchasing our theme.

It needs to be investigated on your website and that requires additional information from you, some of which may be private. so please create a support ticket using the link below and include your site URL with wp-admin access so our developer could investigate.

Click Here To Create An Account & Get Support

Thanks

Monsta112

Monsta112 Purchased

Hi, seems you updated the aqam.php with the latest update. As i have a Facebook page where i have to enter the number of Fans manually, as the API does not provide this data due to age restrictions, there was a workaround that no longer works. Is there a “new” one where i can enter number of FB Fans manually?

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