473 comments found.
Frontend submission page – clicked to add poll and it created over 3,000 drafts and crashed the site.
Hi,
Please post all your issues/questions directly on our support forum: https://bringthepixel.ticksy.com/ Our support team will send you fixed version of the plugin.regards, Luke
I keep trying to install the theme but it keeps telling me that its missing the ” Style Sheet” please send me a working copy of the theme thanks
Hi,
Please install just the THEME_NAME.zip file, not entire wp.finalpack.VERRSION.zip
regards, Luke
I did that and there is no style sheet. please send me the file I need. thanks
Hi,
Do you have Snax plugin or Bimber theme? Snax is not a theme.
regards, Luke
Any snax item show only for ADMIN member under submission tab on buddypress but not show any other roles .Always there no items. For all roles, post tabs (buddypress) show snax list… What can be the problem and please dont say go forum support 
thanks
Hi,
Sorry but I don’t understand your problem. Could you please explain it in details?
regards, Luke
Ok please cancel my first question. Becausse explain step by step.
1 Member A create an openlist (voted and open submission with post Title1) and publish with one snax item (text or embed). Buddypress submission tab dont show this new first added item but buddypress Post Tab show this new openlist.Title1. Member A create a new openlist (Title2) with 2 or 3 snax item and publish still buddypress submission tab dont show these snax items again. But if Member A goes to openlist Title 1 or Title 2 posts and if add a new items (text or any embed :video insta twiteer) YES! BUDDYPRESS SUBMISSION show these added snax items. . But sometimes, snax author just want to create own list without open submission, and if member A create new one and add 9 or 10 items for new openlist or ranked list without opensubmission, buddypress will never show this. So this is a problem… So snax author must create with a single item (buddypress also dont show this) and will go this list and will add new items to show under submission tab (what happen if anyone add new item for this list at the moment) .
2 – Submission must show newest to oldest for snax items, its easy u can solve quickly not important now
3 – Any snax item comment dont create notification? Did anyone report or no features of this pluging?
4 – Sometimes if user click two times any publish button, its duplicate same items
5 – I purchased 2 times support from envato and its finished but icant see my old support question, or i cant any forum question and replies. Ok, support can finish but i can read forums if i want to ask anything yes i can purchase new support renew
6 – how do i can give my site creditentials
Note: U have to and a features on front end, i can only add new item for my list. i mean, if snax author want, can close to other member to add snax item.
Note: last 1 year ibreak all my project and statr again so i download new SNAX from envato and this is new problem for me. Actually LOVE YOUR PLUGING… except support money 
Good Luck
Hi,
Thank you for your detailed explanation. I’m just forwarding this step by step instruction to be checked by our dev team. They will follow your steps to reproduce the problem and solution will be delivered soon. Thank you so much for your effort. I promise we will do our best to fix is as quick ad possible.
regards, Luke
And last one, actually i will not enable snax_item comments, but i tested when its enabled, such as i replied any item but my avatar or my author name is not going to my profile. No link for avatar or author name. And no more 3 reply any snax item for a same member and no delete for replied comments. Thanks…
We will check it too, thank you.
regards, Luke
Thank you reply my comments i hope you solve and update very quickly because its more important for me..Last one please. I remember that author image and profile link was showing in openlist at left side of snax_item vote toggle, right? I downloaded latest version but dont show now? (ı am not talking about snax item reply) Did you cancel this feature? and how will i see my old support ticket on your support site? Thanks
The problem is: If snax author did not enable open submission (ranked, open or classic), any snax item dont show author name and avatar. but if author enabled open submission checkbox yes author name and profile link show under items…
Also if author create without enabled checkbox open submission (ranked, open or cliassiclist) for text and image, snax item dont show author avatar and name. So this makes a related problem for my last day 1st question. Because Member C give such as upvoted for any snax item in openlist created Member A. If member B or D goes to Member C buddypress profile and if look upvoted by C, they can only see title so they never see member C give upvoted for openlist or snax item created by whom (because initialy when member A created without enabled checkbox opensubmision for that list so snax item dont show author avatar)? So you should do this, for each submission (lists, or story or single image or gallery) author name and avatar must show under snax tab without enabled “open submission checkbox”... Sorry my bad english but i cant start my project with my this problems. thanks
Sorry again i tested for STORY: which is created member A, and member B give upvote. ok Member B buddypress upvotes show this story (title and content) but Member C or Member D never know who created this STORY when they visit member B upvote tab because author and profile link dont show for this story, so they must click title and visit post page and will see avatar which is my theme (kleo) created top head… I hope u understand what i mean…. Actually author and profile link never show under upvoted or downvote tabs (even checked enabled opensubbision or later added any snax item for any lists) ....thanks
Hi,
Thank you. We will check it out.
regards, Luke
Hi again its me I have book cpt and added some code to function.php for buddypress activity and my member activity show this Book cpt, such as published new Book Cpt, also i can add this Book cpt to activity filter. Also using your snax feature vote for Book Cpt. Buddyrpess member activity also show this votes. Upvoted for Book CPT. its ok. But member’s VOTE tabs dont show this votes. Your Vote tab show only wp-default post type? What should we do for Book?
Thanks
Hi,
Please post all your issues/questions directly on our support forum: https://bringthepixel.ticksy.com/ Our support team will be glad to explain everything and assist you solve them.regards, Luke
Upvotes and downvotes tabs on Buddypress, showing votes oldiest first, newest last. Must be latest first under votes tabs. what can be the problem? talking about snax items.
Hi,
Could you please send me url where I can check it out?
regards, Luke
Question No. 1) User Ranking is available ? Question No. 2) After Poll is Complected then “Automatic Redirect in 2nd Page/Other Link” Is available ??
Question No. 2) After Poll is Complected then “Automatic Redirect in 2nd Page/Other Link” Is available ??
Hi,
1) No. This is a part of our theme http://bimber.bringthepixel.com/main/leaderboard/
2) No, there is no such option.
regards, Luke
Broken – don’t want to buy support for a plugin that is broke since update and it’s the only active plugin 
http://recordit.co/zvbnYtTYNh
Hi,
What exactly is the problem?
regards, Luke
The uploader seems to massively downgrade the media quality – it appears to be assigning a different media class (small dimensions) than the standard thumbnail one (1200×630) – http://recordit.co/QKm9dPeC5k – it’s as though we have no control over the dimensions it takes?
Hi,
You don’t have to pay for a support if it’s a bug. Please post all your issues/questions directly on our support forum: https://bringthepixel.ticksy.com/ Use the “Snax – My support license expired” category, that is an open category for all users, mainly for bug reporting. Our support team will be glad to explain everything and assist you solve them.regards, Luke
Hello, is there anyway this plugin can be used with mycred for liking/voting/posting contents/taking quizzes etc and can be rewarded with points using hooks? If not, can it be customized?
Nevermind. Everything works great…
Do you sell Ad Ace plugin by its self?
Hi,
No, AdAce is our internal exclusive plugin.
regards, Luke
is that plugin or theme. how can i install it
Hi,
Snax is a plugin.
regards, Luke
Hi. Sorry for bothering you but I have a pre-purchase question. We use FlyingNews wordpress theme for or Magazine (it’s RTL) and I want to know if Snax is tested by this theme or not. If we encounter any problems will your support team help us to solve it? I really don’t care about refund, I actually like this plugin very much but as I read in some comment some themes are not compatible.
Hi,
We haven’t tested Snax with that theme but of course we will help in case of problems. Of course you have to be aware that we can help if the problem lies on Snax side. If your theme doesn’t follow coding standards or has some custom code that breaks Snax, we won’t be able to help.
regards, Luke
hey just wanted to say that I found this plugin through bimber, and just wanted this plugin, and I asked them if they sell it seperately, but they lied to me and said that the plugin is exclusive to the theme, will be buying it soon, does it work with any theme? or is it exclusive to bimber?
Hi,
Both Bimber theme and Snax plugin are our products. Snax is sold on CodeCanyon as a stand-alone plugin If you don’t use our themes, you can only buy Snax on CodeCanyon. It’s also an internal plugin delivered with Bimber theme, so when you buy our theme you have Snax for free.
regards, Luke
Out of curiosity, why don’t you have released the new version to fix the massive bugs in the currently avaiable plugin (the one you get when you download from here not the fix you send after through email) yet ?
When i bought this plugin in november 2017 and face massive bugs that made the plugin litteraly unusable (same bugs reported again lately by other customers and that you are aware of since at least 5 months) you said it was known issues, already fixed in a new version and that that new version would be released very soon (it was in november). After 1 month there was still no new official version (despite you saying it was ready and just waiting envato validation) that’s why i had ask for a refund, but after 5 months, the new version (again that you said is ready, that you send only via support forum, and according to you just waiting for envato to validate it) is still not out… why ? Why all you do is redirect all your customers to your support forum and make them download a non validated “fixed” instead of releasing it here ? I don’t think envato takes 5 months to validate an update. Is this plugin not supported anymore ?
During this timelapse, your themes that include snax have received updates (that i guess fixed all the know issues).
A little be more transparency would be nice so that potential customers know that what they’ll buy is a buggy/litteraly unusable version that have not been fixed officialy (meaning a verion avaiable to download on envato) in 5 months.
To be honest, after the huge disapointment, i had consider re-buying the plugin once all the issues officialy fixed, i never thought that nothing would have been done in 5 months, that’s not very professional :/
Hope you can clarify the situation.
Hi,
Sorry about that. We will update the plugin next week.
regards, Luke
“we will update the plugin soon/next eek” is the answer you give all your customers reporting bugs since october, i think they want a little bit more than fake promises, like answers on what game you are playing.
If you are not able to be professional, I’m gonna contact envato to at least confirm or not that the new version was in validation during 5 months or if it’s a lie.
Next week the latest Snax will be released. We will try to update it regular from that point. Sorry about that.
regards, Luke
HI, when will you be releasing next update and what new features will it have?
We have Bimber and are considering using Snax for another theme.
Thanks!
Hi,
As always I can’t expose our plans. Keep an eye of Snax, soon brand new features will be delivered.
regards, Luke
Hello, I have a question before purchasing. Can any user add a file which is PDF or ZIP at the end of the story in addition to Jpeg while creating a story? I know that the user manages it with the wordpress editor. The user will just upload the file to the website and then the link will be ready for download publicly. You know users can upload post to the web site but i want to uploaded file also. Is it possible? Thanks for your answer in advance.
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