bringthepixel

bringthepixel supports this item

Supported

473 comments found.

Frontend submission page – clicked to add poll and it created over 3,000 drafts and crashed the site.

Hi,

Please post all your issues/questions directly on our support forum: https://bringthepixel.ticksy.com/ Our support team will send you fixed version of the plugin.

regards, Luke

I keep trying to install the theme but it keeps telling me that its missing the ” Style Sheet” please send me a working copy of the theme thanks

Hi,

Please install just the THEME_NAME.zip file, not entire wp.finalpack.VERRSION.zip

regards, Luke

I did that and there is no style sheet. please send me the file I need. thanks

Hi,

Do you have Snax plugin or Bimber theme? Snax is not a theme.

regards, Luke

Any snax item show only for ADMIN member under submission tab on buddypress but not show any other roles .Always there no items. For all roles, post tabs (buddypress) show snax list… What can be the problem and please dont say go forum support :) thanks

Hi,

Thank you. We will check it out.

regards, Luke

clynesr

clynesr Purchased

Hi again its me :) I have book cpt and added some code to function.php for buddypress activity and my member activity show this Book cpt, such as published new Book Cpt, also i can add this Book cpt to activity filter. Also using your snax feature vote for Book Cpt. Buddyrpess member activity also show this votes. Upvoted for Book CPT. its ok. But member’s VOTE tabs dont show this votes. Your Vote tab show only wp-default post type? What should we do for Book? Thanks

Hi,

Please post all your issues/questions directly on our support forum: https://bringthepixel.ticksy.com/ Our support team will be glad to explain everything and assist you solve them.

regards, Luke

Upvotes and downvotes tabs on Buddypress, showing votes oldiest first, newest last. Must be latest first under votes tabs. what can be the problem? talking about snax items.

Hi,

Could you please send me url where I can check it out?

regards, Luke

Question No. 1) User Ranking is available ? Question No. 2) After Poll is Complected then “Automatic Redirect in 2nd Page/Other Link” Is available ??

Question No. 2) After Poll is Complected then “Automatic Redirect in 2nd Page/Other Link” Is available ??

Hi,

1) No. This is a part of our theme http://bimber.bringthepixel.com/main/leaderboard/

2) No, there is no such option.

regards, Luke

Broken – don’t want to buy support for a plugin that is broke since update and it’s the only active plugin :( http://recordit.co/zvbnYtTYNh

Hi,

What exactly is the problem?

regards, Luke

The uploader seems to massively downgrade the media quality – it appears to be assigning a different media class (small dimensions) than the standard thumbnail one (1200×630) – http://recordit.co/QKm9dPeC5k – it’s as though we have no control over the dimensions it takes?

Hi,

You don’t have to pay for a support if it’s a bug. Please post all your issues/questions directly on our support forum: https://bringthepixel.ticksy.com/ Use the “Snax – My support license expired” category, that is an open category for all users, mainly for bug reporting. Our support team will be glad to explain everything and assist you solve them.

regards, Luke

Hello, is there anyway this plugin can be used with mycred for liking/voting/posting contents/taking quizzes etc and can be rewarded with points using hooks? If not, can it be customized?

Nevermind. Everything works great…

Do you sell Ad Ace plugin by its self?

Hi,

No, AdAce is our internal exclusive plugin.

regards, Luke

is that plugin or theme. how can i install it

Hi,

Snax is a plugin.

regards, Luke

Hi. Sorry for bothering you but I have a pre-purchase question. We use FlyingNews wordpress theme for or Magazine (it’s RTL) and I want to know if Snax is tested by this theme or not. If we encounter any problems will your support team help us to solve it? I really don’t care about refund, I actually like this plugin very much but as I read in some comment some themes are not compatible.

Hi,

We haven’t tested Snax with that theme but of course we will help in case of problems. Of course you have to be aware that we can help if the problem lies on Snax side. If your theme doesn’t follow coding standards or has some custom code that breaks Snax, we won’t be able to help.

regards, Luke

hey just wanted to say that I found this plugin through bimber, and just wanted this plugin, and I asked them if they sell it seperately, but they lied to me and said that the plugin is exclusive to the theme, will be buying it soon, does it work with any theme? or is it exclusive to bimber?

Hi,

Both Bimber theme and Snax plugin are our products. Snax is sold on CodeCanyon as a stand-alone plugin If you don’t use our themes, you can only buy Snax on CodeCanyon. It’s also an internal plugin delivered with Bimber theme, so when you buy our theme you have Snax for free.

regards, Luke

Out of curiosity, why don’t you have released the new version to fix the massive bugs in the currently avaiable plugin (the one you get when you download from here not the fix you send after through email) yet ?

When i bought this plugin in november 2017 and face massive bugs that made the plugin litteraly unusable (same bugs reported again lately by other customers and that you are aware of since at least 5 months) you said it was known issues, already fixed in a new version and that that new version would be released very soon (it was in november). After 1 month there was still no new official version (despite you saying it was ready and just waiting envato validation) that’s why i had ask for a refund, but after 5 months, the new version (again that you said is ready, that you send only via support forum, and according to you just waiting for envato to validate it) is still not out… why ? Why all you do is redirect all your customers to your support forum and make them download a non validated “fixed” instead of releasing it here ? I don’t think envato takes 5 months to validate an update. Is this plugin not supported anymore ?

During this timelapse, your themes that include snax have received updates (that i guess fixed all the know issues).

A little be more transparency would be nice so that potential customers know that what they’ll buy is a buggy/litteraly unusable version that have not been fixed officialy (meaning a verion avaiable to download on envato) in 5 months.

To be honest, after the huge disapointment, i had consider re-buying the plugin once all the issues officialy fixed, i never thought that nothing would have been done in 5 months, that’s not very professional :/

Hope you can clarify the situation.

Hi,

Sorry about that. We will update the plugin next week.

regards, Luke

“we will update the plugin soon/next eek” is the answer you give all your customers reporting bugs since october, i think they want a little bit more than fake promises, like answers on what game you are playing.

If you are not able to be professional, I’m gonna contact envato to at least confirm or not that the new version was in validation during 5 months or if it’s a lie.

Next week the latest Snax will be released. We will try to update it regular from that point. Sorry about that.

regards, Luke

HI, when will you be releasing next update and what new features will it have?

We have Bimber and are considering using Snax for another theme.

Thanks!

Hi,

As always I can’t expose our plans. Keep an eye of Snax, soon brand new features will be delivered.

regards, Luke

Hello, I have a question before purchasing. Can any user add a file which is PDF or ZIP at the end of the story in addition to Jpeg while creating a story? I know that the user manages it with the wordpress editor. The user will just upload the file to the website and then the link will be ready for download publicly. You know users can upload post to the web site but i want to uploaded file also. Is it possible? Thanks for your answer in advance.

by
by
by
by
by
by