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A second request for support sent
Hello there. We are working on it. Thank you for your patience.
Why have you not replied or responded to my Support ticket sent 5 days ago ?
We are sorry for the delay. Your ticket has been answered.
Recently purchase your plugin. Getting an error every time I try to embed shortcode. Please advise.
Please send us a URL link to the live demo page with error to firstname.lastname@example.org or if this is happens in admin area send us a temporary access to your admin. Thank you.
I sent a ticket? There is a problem in displaying the pictures for me.
We replied to you asking for more details. Thank you.
Hi there, the plugin does not seem to work. I followed all of your instructions unsuccessfully. Please advise.
Hi there. Please contact us to email@example.com with the URL link to your website. Thanks!
Hi, I like the plugin. But, the plugin works only for images. I need video support too. Is it possible to get video support on this plugin? Thanks.
Hi there! Unfortunately there is no video support, sorry.
About a month ago, I informed you about a small problem, but it has not been fixed yet. When you open the gallery in full screen, icons (magnifier, arrows ) are hidden under toolbar WordPress. Because of this, you can not return the gallery to its original state. Can you fix it? Thank you very much in advance!
Hi there! We remember about this issue. New version planned for release this week. Thank you for your patience. Stay tuned!
presales – I am not using Wordpress. Do you have a jQuery only version?
This is the original script we are using jGallery Cheers!
Hi, Can you create an AMP endpoint for the plugin so that it shows AMP-accordion instead of just images?
Sorry, but we cannot do that.
hi, i am not getting what i saw in your demo.
Hi there! Please send the URL link to what you have right now. You can use firstname.lastname@example.org email if you want. Cheers!
Hello! In PCP 7 does not work advanced usage Smart Photo Gallery to your theme templates or a plugin using template tag. Below is usage example. How to fix it?
Hi there! You didn’t post the usage example. Can you please send it to email@example.com ? Cheers!
Hello! Wrote you in support of 15 November and attached screenshots. Waiting for an answer. Thankful in advance.
i see this error:
Methods with the same name as their class will not be constructors in a future version of PHP
Hi there. This is a warning and shouldn’t be visible on most of production websites. This will be fixed with a next release. Cheers!
I have a floating nav bar after you scroll past the header and when I use the full screen option on your plugin the close icon in the top right corner hides behind the floating sticky nav bar. I see you have z-index set to 1 and I tried changing my nav to z-index of 2 but its not working. Any ideas? tinyurl.com/ls7w2pc
I think I found a work around for now. I added top:60px to the gallery css so that will work for now. If you can supply a better solution please do. thanks
Hi there! We are currently on a vacation and will probably get to your issue by the end of the next week. Can you please sends us e-mail to firstname.lastname@example.org to create a ticket, so we don’t lose it in comments? Thanks and sorry for the inconveniences.
Presale question. All of the images in your samples are the same proportion. What happens when they are different? Vertical images with horizontal images?
Hi there! The images in the samples has different proportions. There are three options: “Fit”, “Fill” and “Original”.
Default is “Fit” to show the full image (may add grey space to the gallery). In our demo we use “Fill” option, so the images fill all the available space (some image parts may be hidden in this case). Using “Original” image will be shown as is.
With any of this option you can drag image to see the hidden details. Also user can switch between these options when viewing the gallery clicking on magnify glass icon.
how to use this plugin on this site https://www.flppr.org
It seems like your site is powered by WordPress.com. Uploading custom plugins is not supported for WordPress.com sites. So there is no way to use our plugin, sorry.
Is it possible to have category filters for the images on the native gallery with your plugin? If not, do you know tell me how could I do that, please? Thank you!
Can you please elaborate? There is an albums within the gallery you can use to categorize the images.
Something like that: http://esites.pro/escolher-site/
Opening an external link inside a lightbox and separating some pics by category. Thank you.
If the lightbox content is loaded with AJAX it may not work, as a gallery script is triggered on page load. There might be need a custom JS coding, but we don’t provide this service, sorry. We are not sure our plugin is a best fit for your needs. Cheers!
Thnaks for the swift reply. One final question. Can you swipe through the photos on a phone or tablet? I tried one of your demos and I could only use the arrows to go through the photos.
There is a swipe_events=”true” shortcode parameter to enable swipe feature. Please see the swipe gallery demo page.
Hi, I have a few questions regarding the Smart Photo Gallery:
- which php version does the plugin require?
- If you use – let’s say, 10 galleries, will all albums be displayed as you press the album button?
- usually my photos are a mix of landscape and portrait photos. How will the portrait photos be displayed (zoomed in or with black part on the left and right)? Do you have a demo with portrait and landscape photos?
- how many update have been released between creation date and today?
- are the previous updates all related to bugfixes or has there also new functionality been added?
Thank you in advance for the information.
PHP 5.3 or newer.
When you press the album button all the albums for that exact gallery will be shown.
There are 3 different display options for images: fit – show the whole image (with possible grey areas), fill – images will be zoomed to fill all the space, original – show the original image size. Images can be dragged around to see hidden parts.
There was 6 updates since we released the plugin in April 2014. Very little bug fixing, mostly new features added.
Just purchases this plugin and set up a demo page… Looks nice on the web but isn’t responsive on my mobile. Please advise!
Hi! Please send us a URL link to your demo page to email@example.com Thanks!
Hello. May i know, is it work with woocomerce?
Hi! It is work with WooCommerce, you can add a gallery to the product description with a shortcode. Although you can’t use a gallery as a product image. Cheers!
Sorry for my wrong, please help me check the private massage, i read your comment and would like to buy smart 360, but i did wrong, please help. Please check out my website greatshop.us there is woocommerce, i never need to use the plugin photo, i just need smart 360.
We have answered to your e-mail. Cheers!
Recomment Seller!!!! Very nice and trusted seller and fast respon, applied for refund, will be buy smart 360 after process.
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