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I’m having issues with the carousel templates. it doesn’t look like the demo’s in my website. I’m unsure of where the problem’s coming from.
But the grid feature, works perfectly well and looks amazing.
Thank you for writing in.
The carousel template is conflicting with the theme owl carousel js.
Since the theme has another version of owl carousel js and logo plugin have another version of owl carousel js due to which the theme owl carousel js is overriding the plugin js.
Please let us know whether the theme owl js can be changed or updated to our version of owl carousel js.Making the owl version same is only the option to solve the problem.
After the plugin was installed it caused a reduction in website speed… – see https://screencast.com/t/stPjaUxQ – any tips on how to optimise or just use the js for the chosen slider?
All the js in the screenshots does not belong to the logo plugin except the jquery.mCustomScrollbar.concat.min js.The js used in our plugin are not in min version.
Please once check those files and let us know, these might be from another plugin.
I contacted you a week ago regarding the carousel logo templates that didn’t look like the demo templates at all.
I’ve also sent you the user login details for you to look into it.
My question is, is it fixed now? When can we implement the plugin template we’ve purchased? We’d like to finalize the construction of our website this week.
Ps : Licence key : f304e049-58e9-400f-858f-9bff1b207c52 -
The theme js are overriding the plugin js due to which the issues have occurred.
We are working on it and will get back to you shortly.
The issues have been fixed and updated to the site.
Please have a look and let us know if you need any further help.
Does this plugin offer a carousel that can also display logos in a grid… or is it a choice between these formats?
The logo has two separate carousel template to show logos in two rows like grid layout as shown in below screenshot.The template for grid and carousel settings are different, these are based on its respecting layout.
If you need any further help then please do let us know.
Got an email notification that there was an update for this plugin that we bought.
Is there anyway to connect this to Wordpress admin so we can update from there in the future, rather than having to download from Envato and update manually?
For an update, the plugin must be downloaded from Envato and reinstall on the site.There is no any direct update functionality like wordpress.org for Envato product.
Hello, I have acquired the license and installed the logos plugin. I uploaded the logos in 157px and I have created filters. The problem is: you can not see the images. You can check at http://www.gesforem.com/test-3/ with password: 0314. I urge you. Thank you
It has already been corrected, please check it out
There might be a mismatch of logo size.There is a crop functionality for filter logo in filter settings whose width and height is fixed to 200px.
Please do let us know whether the issues has been solved by changing these logo widths and height field.
Hello, I had the settings set at 157px.
In Filter Layout it was in “packet”. I’ve changed it to Same Size, but now the images are not good.
If you need to upload the images in a default size tell me to do.
Could you please provide us the login credential from below contact form
so that it will be easier for us to inspect and solve the issues.
Hi! Very nice plugin! Happy to use it. Can You please help me, I have two questions.
The first one, very needed to disable only the “All” tab in filter, how can I make that?
The second one, will it be possible to make filtered logos but showing with one row courusel?
The ‘All’ tab in the filter can be disabled with few customization.For customization please share the login credential from below contact form.
Currently, the filter logo with one-row carousel is not possible in our plugin.
I have sent email
Thank you for sending the login credential.
We will get back to you in shortly.
Thank you for the first round of support. Much appreciated. The carousel template works fine.
I’m actually still experiencing some abnormalities with other templates.
1. There’s a logo that won’t delete itself in the list template. Each time I delete it, it keeps reappearing.
2. Also, some text and images overlapping the full view box (Grid template), like SMB, BellaNaija, AbinaMagazine and others. It’s very inconvenient.
Can you help me?
Please share the URL of the page where such issues have occurred so that
it will be easier for us to inspect and solve the issues.
List template, unwanted logo – Please see the following links:
Grid template , overlapping elements – Please see the following link:
The logo won’t delete issues has been fixed and updated to the site.This issue has occurred because there was a lot of blank filter tab in with filter select option of logo type field.
Regarding the grid template issues, there is no any grid template in below link.
Please send the correct link where the grid full view issues have occurred.
It was the correct link.
It appears to be working now, no overlaying text or images.
I’m unsure if you’ve fixed it or if it was a temporary bug. Either ways, thank you for the support.
The issues were fixed by us through the login credential of your site.
If you really like our plugin and support then please give us your kind review rating from below link.
Have not received confirmation email. Template 8 is not showing up on page. Might need a refund.
We didn’t get you about the confirmation email.Please explain which confirmation email should be received by you because we haven’t received any logo issues email by you yet.
Please share the URL of the page where the template 8 has been used so that it will be easier for us to inspect and solve the issues.
I registered,but did not receive email.
You don’t need to register for getting the support for the item.
Can you please explain us your issue using some screenshot so that we can understand it better? You can upload screenshots in your site and share the URL of the screenshot here.
If you want to send PM then you can use the contact form available in the below link.
We will surely help you to get refund if we are unable to solve your issue but at first, you will need to provide us the necessary details of the issue so that we can debug.
Hi – The plug-in will only allow me to upload 39 logos for my project. When I insert the 40th logo and update the page…the 40th logo disappears I’m using the normal grid.
Thanks in advance!
The issue may be occurring due to a large number of fields in the form which your server is not being able to process from one page to another. That is the reason all the necessary fields didn’t get posted through the form from one page to another and the issue occurred.
So please ask your hosting provider to increase below parameters in the server’s php.ini file and check if the issue is resolved or not.
post_max_size = double the size of current settings
max_input_vars = 5000
Please let us know if there is any difference with the number of logos being saved after changing these parameters.
Thanks – your recommendation fixed the problem. I appreciate the quick response. Have a good day!
If you really like our plugin and support then please give us your kind rating from below link.
Hello, I just got an email saying that the Smart Logo got an update, but I am unsure how to install it without access to FTP or server. I am only allowed access to Wordpress and can’t update a plugin through the plugin installer.
To install the latest version of plugin please download the latest version of the plugin from codecanyon and from WordPress plugin menu go to add new menu and upload the zip file of the plugin and install it.
I have a question regarding the plugin. What is the maximun number of logos you can add?
There is no any limitation.You can add unlimited number of logo.
Problem with plugin:
Warning: Invalid argument supplied for foreach() in /home/budmixuk/domains/fprconf.com/public_html/wp-content/plugins/smart-logo-showcase/inc/frontend/smls-shortcode.php on line 38
There might be some misconfiguration in settings of the logo.So could you please send us the login credential of your site from below contact form so that we will inspect and will solve the issues.
Thank you for fast reply but I solved this problem myself
That’s really great that the problem has been solved.
If you really like our plugin then please give us your kind rating from below link.
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