woo hoo, keep giving us addons and making it more awesome.
9,048 Reviews
by kantze 3 days ago
Too complex to create. Too heavy to load. I have found out elementor page builder. Much easier and it has got slider creation capabilities inside it. You create everything in one place. In the past, slider revolution plugin took me a lot of time to configure it and it was a headache for my customers to use it. Try make in it simpler in the next version or offer a simple version, being edited inside page builders.
Author response
Hi,
Thanks for the feedback! We are of course aware that a good percentage of our users also use page builders.
We are currently developing a "quick edit" mode which will allow for quickly changing content and certain styles without the need of the full spectrum of the editor functionalities. This will help all users who want to make quick changes, and at the same time improve the user experience!
Cheers from your Team @ ThemePunch
Excellent version of an already awesome app! Love it!
I bought this - stated the plugin didn't work and no response or anything. Waste of money and time!
Author response
Hi Marie,
this is a little confusing, let me get this straight :) You opened two tickets:
https://themepunch.support/ticket/123586 where you stated that you cannot install our plugin. Our support agent answered the same day with an offer to help if you could forward a WP log in. You did not answer to this. In general customers stop to answer as soon as the problem at hand is not existent anymore.
https://themepunch.support/ticket/126578 Today you said you cannot find the original ticket. Then in the next message in that ticket that you could install our plugin. Our support manager has answered to this ticket as well.
Please excuse our confusion about this rating you posted here. Could you elaborate what still is missing? We assume you oversaw the first answer from our support agent (probably you did not check the status and somehow deleted the mail with the update message(or it went to your spam folder))? Please correct me if I am wrong since we are always interested in optimising our support communication ways!
Also very important, if you need more help please do not hesitate to add this in your latest ticket and our experts will help asap as they always do!
Cheers from your Team @ ThemePunch
by OmriS 4 days ago
I dont find it the easiest plugin to create sliders, esp since the new V6 update. Its a pity as the plugin is the most powerful slider plugin on the market for WP. You can create anything IF you know-how. I do hope in the future they make the interface easier to use. Dont get me wrong, its fantastic in terms of capabilities, but in user-friendliness it could be better.
However, the reason for my review is because of support. That on its own deserves 6 stars if it was possible to leave that many stars. KC Chai is the best.
I have several licenses for this plugin and do rely on support. I dont find all support reps offer the same level of support though which again, could be improved. Some reps will simply point you to resources which is stressful when you've already looked at them and had to wait 24hrs to reply, but KC Chai simply goes above and beyond all reps. I wish everyone was like him.
If you want a slider plugin that has the possibilities of creating sliders other plugins cant do, this is it.
If you want a slider plugin that is the easiest to use, this isn't it.
If all support reps were like KC Chai, then this plugin would always be my go to, however its hit and miss who replies.
To the developers, take note...
KC Chai deserves a raise. Without him, I wouldn't have several licenses for this plugin. Other support reps could learn a thing or two from him about what support means and how to be the best at it.
In regards to the plugin itself, please consider this. You have the MOST powerful slider plugin, period. But most of us cant use it to its full capabilities due to the steep learning curve. Scroll based animations are virtually impossible for a normal user hence I cant even find someone on codeable who can re-create sliders like you have on your own site. Pity as I'd pay x10 for this.
However, a plugin to be proud of.
I had an add-on not working properly with the Slider Revolution and reached out to support for assistance. I have to say the technical and support provided by KC and the developers was top notch in every way. The communication was professional and the solution was right on target. I would highly recommend if any one is deciding to purchase the SRRW plugin. The customer oriented approach is well worth the money; alongside the awesome plugin. Thanks again team.
by staac 5 days ago
Support is excruciatingly slow.
THREE DAYS! to respond to a ticket, and the 1st reply is guaranteed to be so cursory that you’ll have to write back and ask the same question again.
The documentation is also sorely inadequate, which is probably why their support ticket system is overwhelmed.
VERY frustrating.
Author response
Hi Steve,
I checked your 4 tickets in our system but could not find one where we did not respond within 12 hours:
https://themepunch.support/ticket/125923
https://themepunch.support/ticket/109928
https://themepunch.support/ticket/109410
https://themepunch.support/ticket/106624
Could you send me the ticket ID so I can forward it to our support manager (I have already escalated your current one to him for your convenience)? Thanks so much!
We are constantly working bringing more depth to the documentation parts. Thanks for the constructive critic so we can focus on the mentioned area we found in the current ticket!
Cheers from your Team @ ThemePunch
Editing screen is very small, in small screen computers is really hard to edit slide, in older version right side bar(all the options) will be on top but in new version the right sidebar using lot of spaces and poor UX
Author response
Hello,
thanks for your feedback.
On very small screens, the right sidebar will take up some space of the stage.
However, all the options are in one place and accessible, unlike in version 5.x where options where spread out across several pages.
We are currently developing a "quick edit" mode which will allow for quickly changing content and certain styles without the need of the full spectrum of the editor functionalities.
This will help all users who want to make quick changes, and at the same time improve the user experience, when wanting to work on a very small screen.
Best Regards, ThemePunch
by maszag 7 days ago
This plugin is simple, easy to use and state of the art.
One word: GREAT!
