21584 comments found.
slider fails everywhere, ramdom behaviour, impossible to do basic things….very bad product
Hi nachovizan,
Thanks for your message and I’m sorry to hear about the problem. Could you please email us at help@themepunch.support and tell us a little bit more about the problem you’re facing when you’re trying open a support ticket in our support center https://themepunch.support/ ? My apologies for the hassle.
Cheers from the team @ ThemePunch
Im a direct buyer, with a licence. I got the message: No premiun found for team punch…etc
Hi nachovizan,
Thanks for your prompt reply. Kindly contact us via email at help@themepunch.support and we’ll check what’s going on.
Cheers from the team @ ThemePunch
Hi, I just purchased the plugin Slider Evolution and I can’t install it. It is taking a long time when I click install and after that it says, ARE YOU SURE YOU WISH TO CONTINUE or something like that and all I can click on is TRY AGAIN, but the plugin is not installed. I have tried it times and I still don’t have my plugin installed. Can you help me and if not, how can I ask for refund as I don’t need a plugin I can’t even install 
Sorry, I was doing it wrong, I didn’t unzipped plugin as I thought the file downloaded is just the plugin. Basically everything is fine now 
Hi DobryProjekt,
Thanks for your message. Glad to know that everything is working fine for you now. Enjoy RevSlider and have a nice day!
Cheers from the team @ ThemePunch
Hi there, three time buyer so far here. I see in the animations dialog : “custom animations” Are there any video tutorials on how to create these?
Hi kristos747,
Thanks for your message. I’d like to know that everytime you make some changes to the animations, it will be a “custom animation”. You’ll just have to save it order to be used again on another layer. Here is the reference from the documentation https://www.themepunch.com/revslider-doc/layer-animations-timeline/#layer-animation-templates .
Cheers from the team @ ThemePunch
thank you for your response. I appreciate your helpfulness.
I bought a theme (which included your plugin when it was still called ‘revolution slider’ (as opposed to the current name ‘slider revolution) – in which a sample REV Slider includes a “zoom in” sample animation. I think it was version 4.67 ( not sure now because when I updated the theme, it included the latest revision of your plugin and no longer included the sample slider ) Unfortunately for me, ‘zoomin’ ( still present in the old slider ) no longer functions in the later updates of Slider Rev.
The ‘zoom in’ animation was very similar to the ‘maskedzoomout’, except that it started much larger, and had a much shorter transition.
I was able, thanks to your help here, to create a new ‘zoomin’ by starting with the ‘maskedzoomout’ turning off ‘masking’ (which I have yet to gain an understanding of) and changing the IN-SCALE to 10 (from 2).
BUT this method seems to only amplify the beginning size horizontally and the aforementioned ‘zoomin’ amplified the size both vertically AND horizontally, giving it that “ka-boom” landing on the slider look and feel.
I hope this was understandable and again, I appreciate your kind patience with me. I am certain many folks have purchase more copies of your plugin than I, but suspect that number who buy it once is much larger.
Can you offer advice on how I might achieve amplification of (inbound, ‘before-landing-upon-the-slider’ ) scale both horizontally and vertically for the scale?
ADDENDUM: I believe the older version of this slider may have had this transition creation interface http://www.screencast.com/t/sSfQaBHdmuD
Is there a way to access this now? or if not, Is this something you might consider resurrecting?
Hi Kristos747,
Yes this type of transition can be created. The way it works is the Layer would scale from its initial “scaleX” and “scaleY” styles shown here:
https://www.themepunch.com/revslider-doc/layer-styles-positioning/?tab=transform
to the “scale” properties shown here:
https://www.themepunch.com/revslider-doc/layer-animations-timeline/?tab=scale
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thanks so much!, you guys ROCK!
Hello,
I have a question. When I use the “ken burn” option on the revolution slider, the image appears cut in two. Why?
http://disenadoresmodasevilla.es Regards!Also I would like to know how you could create a button with double box as it appears in this example. I attached you link.
http://audrey.elated-themes.com/fullscreen-slider/Thank you very much
Thanks for your request !
Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and http://revolution.themepunch.com/documentation/
As you have received our plugin via a theme purchase, there are two options:
1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update.
2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system, you can also enter the purchase code to become eligible for support.
We hope that this clears things up a bit!
Hello,
I have the latest version of revolution slider, 5.4.3.1. That’s why I do not understand why the problem appears. When I use “ken burns” the split screen appears in two. I have set the options correctly. I have used this effect many times and it has always worked well and not now. I do not understand. Could you tell me why?
Best regards!
Hi kintanei,
It’s hard to say as this isn’t a known issue. We could definitely investigate your slider to try and help with a solution, but support works a little differently for when the plugin is packaged with a theme. Here’s the general overview:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
and then to become eligible for our support:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins#support
and some additional benefits of purchasing the stand-alone version:
https://revolution.themepunch.com/direct-customer-benefits/
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Hello there, Is it possible to fully edit the audio player’s skin? I need to use my own play / pause buttons for my radio project and I wish I could use your revolution slider for that. Thanks for your answer!
Hi Freq-out,
Slider Revolution includes a special feature called “Actions” which can be used to control video or audio. Not all controls that may be present in a traditional music player are available (such as a seek bar, etc.), but Layers/Actions can be created/used to play/pause and mute/unmute an Audio file.
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hello there! It seems this awesome function doesn’t work anymore in the latest version of safari and it’s quite critical for my webradio! Can you provide a quick fix or are you planning an update? Thanks!
I can’t access “Add Slider from Template”and “Open template store”. Could you please help?
Hi Naghirniac,
A few things you can do to try and solve this would be to check for conflicts as well as the Requirements and Recommendations section. And then if you’re still having trouble please contact us over at our support center and a member from our team can help you with this asap!
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Bug in Custom Navigation Style:
Not possible to change “Title-Color” in Silder Settings/Navigation/Tabs, clicking on the color picker throws an error in the JavaScript Console: “Uncaught TypeError: Cannot read property ‘trim’ of undefined”
Hi chrisfromvienna,
Thanks for your message. This isn’t a known issue but as always please make sure you’re updated to the latest version. Then if you’re still experiencing this and have a valid support certificate, please contact us over at our contact us over at our support center and a member from our team can definitely help you further. Or otherwise, check out the “Report a Bug” section in the following article:
https://www.themepunch.com/faq/support-expired-options/
Hi guys. I’ve got a client with an old installation im trying to update on. He has version 4.6.92. Im doing some localhost updating of theme (avada) to figure out if anything will fail. Localhost running in 7.1 (current live site running in 5.6) On localhost im running into a lot of errors related to 7.1, so i was wondering that if i buy a new licens will this fix our problems with the plugin? And how about current slides and animation, will they still work after i upload new zip file? thx
THX but can you tell me if tour plugin is php7.1 compatible?
Thx
Hello, hope you can help with a little issue i am facing using revolution slider in carousel (3) with svg images. The issue is that first two slides load up svg correctly but the next two don’t (the svg are done properly as they show up in post/pages). What can be the issue, is this some lazy loading issue? I am not using any site speed plugin.
Hi salvix,
Thanks for your message. This isn’t a known issue but as always please make sure you’re updated to the latest version. Then if you’re still experiencing this and have a valid support certificate, please contact us over at our contact us over at our support center and a member from our team can definitely help you further. Or otherwise, check out the “Report a Bug” section in the following article:
https://www.themepunch.com/faq/support-expired-options/
Hi, Please can you de-register my currenty installation so that I can install again elsewhere.
Thanks
Hi, I have found out how to deregister and it worked successfully. Now when i try to import a template from localhost the ‘Please wait a moment’ screen just hangs….can you explain how to fix please.
thanks
sorry not import from localhost- i am developing on my local host
Hi lee8164,
You can try to force reset your code in this case:
https://www.themepunch.com/purchase-code-deactivation
then if you’re still having trouble please send us an email to help@themepunch.support and we can help you further!
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could you help with regard to the templates not loading after successful deregistering and re-registering please
thanks
tried to send email but its been rejected with the following message?
<help@themepunch.support>: 550: MFE: Message detected as spam
Hi lee8164,
Ok in this case please use the form on this page to send us a message:
https://codecanyon.net/user/themepunch
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Hi, it’s possible to have a carousel like this: http://yougapi.com/products/wp/jquery-carousel-evolution-for-wordpress-demo-1/
Oh great! it’s will be perfect and very helpful
Hi,
I use the “Film Strip” addon…
It does not work properly on MS IE
And it also does not work properly on Samsung Galaxy S6-7-8 android phone built-in browser.
You can see here: https://www.budapeststagdo.hu/
As you can see there is no “mask” effect only moving images and black text.
My theme (bridge) included your plugin.
I bought this plugin only for using these special add-ons
Can you fix it or what can i do?
Thanks, Attila
Hi Attila,
The first slide in the FilmStrip template uses a special CSS3 filter that is not. But here’s an adjustment you can make for this to improve the appearance:
https://www.themepunch.com/faq/film-strip-slider/
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Hi,
Thanks. But something went wrong.
I have read your page, and i did all things, but it became total bad.
You can see here:
https://www.budapeststagdo.hu/revslider-film-strip-demo/
There is no images, mask, and animation, only a grey text on white background.
???
Hi Attika777,
The instructions from the article are working from our end, so not sure why they aren’t working for your slider, but please contact us over at our support center and then one of our technicians can help further with this!
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TinyPNG and Slider Revolutions conflicts with each other, can’t install templates if you have TinyPNG active in plugins. Just letting you guys know.
Hi Is it possible to do slide’s fixed image background (nailed to browser window) for full-screen sliders? CSS “fixed” attribute for background image seems to work only in page scroll, but in fullscreen slider it moves by js, so, fixed position seems not working. I trying to acomplish thing like this (www.akvo.com.pl/produkty/) but using fullscreen revslider (using almost same setup: https://revolution.themepunch.com/wordpress-front-page-template/). Custom css? Custom slide animation? Is there ANY way? I need such behavior for more than 1 slide, so, whole slider background image and transparent slide does not help. Thank you very much
Thanks for your request !
Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and http://revolution.themepunch.com/documentation/
As you have received our plugin via a theme purchase, there are two options:
1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update.
2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system, you can also enter the purchase code to become eligible for support.
We hope that this clears things up a bit!
I understand – no license – no help. Ok, i will purchase license from you to ask same question again. But if my task is impossible with this plugin, i just want to know it before i buy it. Can you just guarantee that it is doable with slider revolution?
Hello, is it possible in Main background > Solid colored, to put a color code in place of using the color picker ? Because i would like a specific color and it’s not easy to have this color with the color picker. So it’s showing a color code but i can’t replace it by my own value, it disappears on focus.
Yes, it’s #69CBB9 but i can put this manually.
Thanks but when i edit a slide i have not this setting but that : https://www.dropbox.com/s/hwdzr4zpawuwagn/Greenshot2017-09-06-18.57.20.png?dl=0
Hello, just purchased my 4th license. I have a question: I want to add a slider to a split page design: left slider – right other content. I want to make the slider full hight of the page, but not full width. How can i manage that?
Thanks for support
I use a VC row of two columns
Hello,
I would like to add filter “Rays” available for background-images, on to a normal image-layer. Is this possible? Best regards, Harry
Hi harryriegel,
Sure thing. Here’s where this can be added:
https://www.themepunch.com/revslider-doc/main-background/#image-filters
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Your given link online desrcibes filters for background-images, but not for normal layers… did I overlooked something?!
Hi harryriegel,
Sorry about that! The same media filters aren’t available for Layers, but feel free to contact us over at our support center and a member from our team can help you with a solution for this.
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Before I purchase your item, I have a few questions, can I use your slider to make video headers with dot or line overlays ? and if I use videos from vimeo will I have Frame flashing at the start of the video – these are all problems I’ve run into using the free version 5.3.0 from Avada Theme.
Hi ebrown_gracemedia,
The premium version would be any different for these options/issues. The dotted overlays can be added to any video via the settings
https://www.themepunch.com/revslider-doc/main-background/?tab=youtube#youtube-sourcesettings
and then for your frame flashing issue, this isn’t a known issue so we’d have to investigate it for you in our support center to know if it could be solved or not. But otherwise here’s how support works for bundled plugins:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
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HI There. I have downloaded a theme that has the rev slider. Now ive installed the pluggin and actyivated but the alias do not match up. Cannot find where to change the alias on slider end or front end. Are you able to help. cheers
Thanks for your request !
Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and http://revolution.themepunch.com/documentation/
As you have received our plugin via a theme purchase, there are two options:
1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update.
2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system, you can also enter the purchase code to become eligible for support.
We hope that this clears things up a bit!
I tried to send through a support ticket for this but the “next” button wouldn’t work so yeah, here’s my question….
I have the filmstrip addon working on this page: www.hustle-workshop.com but wanted to know if there was a way to make the white, black? So basically either reverse the transparency to cut out white (so I can just reverse the colours).
Cheers,
Hi hustleworkshop,
For the nature of the way the filter works it has to be white.
P.S. Sorry for the trouble with our support system. In the future if you’re having any trouble with our support center at all please send us an email to help@themepunch.support and our techs will respond just the same!
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