19009 comments found.
My purchase code won’t work even i dont have it nowhere registered…..Why?...I need solution..
Hi kokodesign27,
Ok in this case you can try manually deregistering the code. Here’s a form you can use for this:
https://www.themepunch.com/purchase-code-deactivation/
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Support |
Hey Slider genies, I’m on the edge of my seat looking at Slider Revolution, and I want to know if there are templates or easy ways to make sliders/web-page-sections with tilted images from a portfolio/gallery like this?
Thanks!
Hi worththejourney,
The template from your screenshot will be released to Direct Customers in the future. And then for tilting items, this can be don from inside the slide editor:
https://www.themepunch.com/revslider-doc/layer-styles-positioning/?tab=transform
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Does that mean I could create something like that even without the template? And do you know when in the future that would be?
Hi worththejourney,
Thanks for your reply. Unfortunately, we do not have an ETA of when the template will arrive and I hope you understand. In the meantime, check out this template instead https://revolution.themepunch.com/goodnews-responsive-wordpress-theme/#getstarted .
Cheers from the team @ ThemePunch
Hi guys. I’d like to build a slider that autoplays multiple MP4 videos and cross-fades between them. Also one that works on mobile. (like smugglersite.com) Can Slider Revolution do this?
Hi thinkmad2,
Thanks for your message. Yes, it’s possible to achieve this with RevSlider. But to autoplay on mobile, we would recommend HTML5 Video that doesn’t include an audio-track, added as the slide’s video background or layer. Feel free to check out some of our recent demos and you’ll find some examples of this.
and then if you’re still having trouble, just purchase a copy of the plugin here from CodeCanyon and then one of our technicians can send you some instructions 
Cheers from the team @ ThemePunch
Great thanks. Can you point me to a few examples that have this? I didn’t see any that featured multiple MP4s crossfading into each other
Hi thinkmad2,
Thanks for your reply. Unfortunately, we do not have a live example but I’ve just recorded a screencast for a slider that I’ve created locally that shows you how it looks like http://screencast-o-matic.com/watch/cbQnoUIfGt . Is this what you’re looking for?
Cheers from the team @ ThemePunch
Ah fantastic yes. Thank you! Last piece of the puzzle is – will this behave identically on an iPhone? (autoplay + fade + muted)
Hi thinkmad2,
Thanks for your reply. Could you test this URL on your mobile and see if it’s what you’re looking for? https://goo.gl/4Zc753
Cheers from the team @ ThemePunch
No because it pauses between videos instead of seamlessly fading like your desktop example. Smugglersite.com does this on mobile – let me know if this is accomplishable.
Rev slider is giving two issues that is not good. I’m getting : Uncaught TypeError: Cannot read property ‘is_mobile’ of undefined 7x on every page from the console log. If use the disable the JS from pages that don’t have revslider, the slider doesn’t appear on the pages I need it. Also the rev slider is causing 13 second load times even though assets are only 250k in size combined. After page is cached, its way faster.
Hi WestcanManufacturing,
Thanks for your message. For this particular case, we’d need to have one of our technicians in our support center investigate. If you have a valid support certificate, just contact us over at our support center and a member of our team can investigate this for you asap! And then otherwise here’s some information in case you need to renew your support status, and then we can help you further!
Cheers from the team @ ThemePunch
Would you mind if help me for ticket_id=10210? And tell me the way how to fix that problem? Because I’m trying to install my website by demo mode and maybe reinstall again.
Regards,
Hi homeforsell,
Thanks for your message. Unfortunately, I can’t seem to locate the ticket number you are referring to. Could you double check? If you have issues downloading demo templates from the “Slider Template Library”, here’s some information that often helps for this:
https://www.themepunch.com/faq/trouble-importing-template/
https://www.themepunch.com/faq/issues-downloading-slider-templates/
Cheers from the team @ ThemePunch
Hi, I use vertical scroll slides and on mobile (only) it restarts at the beginning (first slide). How can I disable this? Did I miss something? Thank you
Hi Jerlec,
Thanks for your message. Could you please share your Website URL with us so we could have a better look at your issue? Or if you have a valid support certificate, just contact us over at our support center and a member of our team can investigate this for you asap! And then otherwise here’s some information in case you need to renew your support status, and then we can help you further!
Cheers from the team @ ThemePunch
trying to create an action layer in a slider that play/stop the video. Tried with text layer, shape layer following instructions on https://www.themepunch.com/revslider-doc/layer-actions-links/ (add layer, add actions) does nothing. Tried in static global layers and in layer with content. Nothing. Does it need any other option to be marked?
Hi yorchtron,
Thanks for your request !
Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and http://revolution.themepunch.com/documentation/
As you have received our plugin via a theme purchase, there are two options:
1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update.
2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system https://themepunch.support , you can also enter the purchase code to become eligible for support.
We hope that this clears things up a bit!
Most of the Sliders I am wanting to use are not working. Two recent examples of sliders that have failed to load from the Template Store: Double Exposure Effect; FullScreen Menu Slider. Any time table when they will be available? When I try to load them the loading screen eventually shows a red “X” in the top right corner of my screen and the loading button will not go away until I refresh the page.
Hi Eth3X711,
Thanks for your message. I’ve just tried importing the said templates from the “Slider Template Library” and it works fine. If you have issues downloading demo templates from the “Slider Template Library”, here’s some information that often helps for this:
https://www.themepunch.com/faq/trouble-importing-template/
https://www.themepunch.com/faq/issues-downloading-slider-templates/
and then if you’re still having trouble, just contact us at our support center and then one of our technicians can investigate your website and help to resolve this issue for you.
Cheers from the team @ ThemePunch
Thanks for the reply. It looks like my VPN may have been the issue. Once I disconnected it I was able to download both templates. I tried the recommended steps and it did not work, nor did clearing my browser cache or deactivating/re-activating the plugin. So it must have been the VPN connection. Thanks!
Hi Eth3X711,
Thanks for your reply and I’m glad that you sorted it out yourself. Enjoy RevSlider and have a nice weekend!
Cheers from the team @ ThemePunch
cant open a ticket ur system is not identifyng my buyers licence. I log into enva-codevcannyo, ur ticket system recognize me, but when trying to open a ticket cant find the licence…
Hi nachovizan,
Thanks for your message. Could you please follow up here https://codecanyon.net/comments/17393920 so that we could assist you further with this?
Cheers from the team @ ThemePunch
terrible support, terrible plugin, always excuses…can i get my money back?
Hi nachovizan,
Thanks for the feedback. Could you please follow up here https://codecanyon.net/comments/17393920 so that we could assist you further with this?
Cheers from the team @ ThemePunch
slider fails everywhere, ramdom behaviour, impossible to do basic things….very bad product
Hi nachovizan,
Thanks for your message and I’m sorry to hear about the problem. Could you please email us at help@themepunch.support and tell us a little bit more about the problem you’re facing when you’re trying open a support ticket in our support center https://themepunch.support/ ? My apologies for the hassle.
Cheers from the team @ ThemePunch
Im a direct buyer, with a licence. I got the message: No premiun found for team punch…etc
Hi nachovizan,
Thanks for your prompt reply. Kindly contact us via email at help@themepunch.support and we’ll check what’s going on.
Cheers from the team @ ThemePunch
Hi, I just purchased the plugin Slider Evolution and I can’t install it. It is taking a long time when I click install and after that it says, ARE YOU SURE YOU WISH TO CONTINUE or something like that and all I can click on is TRY AGAIN, but the plugin is not installed. I have tried it times and I still don’t have my plugin installed. Can you help me and if not, how can I ask for refund as I don’t need a plugin I can’t even install 
Sorry, I was doing it wrong, I didn’t unzipped plugin as I thought the file downloaded is just the plugin. Basically everything is fine now
Hi DobryProjekt,
Thanks for your message. Glad to know that everything is working fine for you now. Enjoy RevSlider and have a nice day!
Cheers from the team @ ThemePunch
Hi there, three time buyer so far here. I see in the animations dialog : “custom animations” Are there any video tutorials on how to create these?
Hi kristos747,
Thanks for your message. I’d like to know that everytime you make some changes to the animations, it will be a “custom animation”. You’ll just have to save it order to be used again on another layer. Here is the reference from the documentation https://www.themepunch.com/revslider-doc/layer-animations-timeline/#layer-animation-templates .
Cheers from the team @ ThemePunch
thank you for your response. I appreciate your helpfulness.
I bought a theme (which included your plugin when it was still called ‘revolution slider’ (as opposed to the current name ‘slider revolution) – in which a sample REV Slider includes a “zoom in” sample animation. I think it was version 4.67 ( not sure now because when I updated the theme, it included the latest revision of your plugin and no longer included the sample slider ) Unfortunately for me, ‘zoomin’ ( still present in the old slider ) no longer functions in the later updates of Slider Rev.
The ‘zoom in’ animation was very similar to the ‘maskedzoomout’, except that it started much larger, and had a much shorter transition.
I was able, thanks to your help here, to create a new ‘zoomin’ by starting with the ‘maskedzoomout’ turning off ‘masking’ (which I have yet to gain an understanding of) and changing the IN-SCALE to 10 (from 2).
BUT this method seems to only amplify the beginning size horizontally and the aforementioned ‘zoomin’ amplified the size both vertically AND horizontally, giving it that “ka-boom” landing on the slider look and feel.
I hope this was understandable and again, I appreciate your kind patience with me. I am certain many folks have purchase more copies of your plugin than I, but suspect that number who buy it once is much larger.
Can you offer advice on how I might achieve amplification of (inbound, ‘before-landing-upon-the-slider’ ) scale both horizontally and vertically for the scale?
ADDENDUM: I believe the older version of this slider may have had this transition creation interface http://www.screencast.com/t/sSfQaBHdmuD
Is there a way to access this now? or if not, Is this something you might consider resurrecting?
Hi Kristos747,
Yes this type of transition can be created. The way it works is the Layer would scale from its initial “scaleX” and “scaleY” styles shown here:
https://www.themepunch.com/revslider-doc/layer-styles-positioning/?tab=transform
to the “scale” properties shown here:
https://www.themepunch.com/revslider-doc/layer-animations-timeline/?tab=scale
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thanks so much!, you guys ROCK!
Hello,
I have a question. When I use the “ken burn” option on the revolution slider, the image appears cut in two. Why?
http://disenadoresmodasevilla.es Regards!Also I would like to know how you could create a button with double box as it appears in this example. I attached you link.
http://audrey.elated-themes.com/fullscreen-slider/Thank you very much
Thanks for your request !
Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and http://revolution.themepunch.com/documentation/
As you have received our plugin via a theme purchase, there are two options:
1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update.
2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system, you can also enter the purchase code to become eligible for support.
We hope that this clears things up a bit!
Hello,
I have the latest version of revolution slider, 5.4.3.1. That’s why I do not understand why the problem appears. When I use “ken burns” the split screen appears in two. I have set the options correctly. I have used this effect many times and it has always worked well and not now. I do not understand. Could you tell me why?
Best regards!
Hi kintanei,
It’s hard to say as this isn’t a known issue. We could definitely investigate your slider to try and help with a solution, but support works a little differently for when the plugin is packaged with a theme. Here’s the general overview:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
and then to become eligible for our support:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins#support
and some additional benefits of purchasing the stand-alone version:
https://revolution.themepunch.com/direct-customer-benefits/
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Support |
Hello there, Is it possible to fully edit the audio player’s skin? I need to use my own play / pause buttons for my radio project and I wish I could use your revolution slider for that. Thanks for your answer!
Hi Freq-out,
Slider Revolution includes a special feature called “Actions” which can be used to control video or audio. Not all controls that may be present in a traditional music player are available (such as a seek bar, etc.), but Layers/Actions can be created/used to play/pause and mute/unmute an Audio file.
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hello there! It seems this awesome function doesn’t work anymore in the latest version of safari and it’s quite critical for my webradio! Can you provide a quick fix or are you planning an update? Thanks!
I can’t access “Add Slider from Template”and “Open template store”. Could you please help?
Hi Naghirniac,
A few things you can do to try and solve this would be to check for conflicts as well as the Requirements and Recommendations section. And then if you’re still having trouble please contact us over at our support center and a member from our team can help you with this asap!
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Support |
Bug in Custom Navigation Style:
Not possible to change “Title-Color” in Silder Settings/Navigation/Tabs, clicking on the color picker throws an error in the JavaScript Console: “Uncaught TypeError: Cannot read property ‘trim’ of undefined”
Hi chrisfromvienna,
Thanks for your message. This isn’t a known issue but as always please make sure you’re updated to the latest version. Then if you’re still experiencing this and have a valid support certificate, please contact us over at our contact us over at our support center and a member from our team can definitely help you further. Or otherwise, check out the “Report a Bug” section in the following article:
https://www.themepunch.com/faq/support-expired-options/
Hi guys. I’ve got a client with an old installation im trying to update on. He has version 4.6.92. Im doing some localhost updating of theme (avada) to figure out if anything will fail. Localhost running in 7.1 (current live site running in 5.6) On localhost im running into a lot of errors related to 7.1, so i was wondering that if i buy a new licens will this fix our problems with the plugin? And how about current slides and animation, will they still work after i upload new zip file? thx
THX but can you tell me if tour plugin is php7.1 compatible?
Thx
Hello, hope you can help with a little issue i am facing using revolution slider in carousel (3) with svg images. The issue is that first two slides load up svg correctly but the next two don’t (the svg are done properly as they show up in post/pages). What can be the issue, is this some lazy loading issue? I am not using any site speed plugin.
Hi salvix,
Thanks for your message. This isn’t a known issue but as always please make sure you’re updated to the latest version. Then if you’re still experiencing this and have a valid support certificate, please contact us over at our contact us over at our support center and a member from our team can definitely help you further. Or otherwise, check out the “Report a Bug” section in the following article:
https://www.themepunch.com/faq/support-expired-options/
Hi, Please can you de-register my currenty installation so that I can install again elsewhere.
Thanks
Hi, I have found out how to deregister and it worked successfully. Now when i try to import a template from localhost the ‘Please wait a moment’ screen just hangs….can you explain how to fix please.
thanks
sorry not import from localhost- i am developing on my local host
Hi lee8164,
You can try to force reset your code in this case:
https://www.themepunch.com/purchase-code-deactivation
then if you’re still having trouble please send us an email to help@themepunch.support and we can help you further!
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Support |
could you help with regard to the templates not loading after successful deregistering and re-registering please
thanks
tried to send email but its been rejected with the following message?
<help@themepunch.support>: 550: MFE: Message detected as spam
Hi lee8164,
Ok in this case please use the form on this page to send us a message:
https://codecanyon.net/user/themepunch
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