I have just updated and lost my Fixed sized slider options. my Grid is correct but i can not get the slider to get out of full width mode. i am not seeing the option for fixed style. this is for a live site, please help.
please save the slider again with auto sizing. This should do the trick. If not please contact our help desk at https://themepunch.ticksy.com and include the example link and WP credentials. Thanks!
Cheers from your Team @ ThemePunch
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I did both of these things. still no luck.
Our support working through the queue and will be at you soon !
Thanks a lot,
Click to stop and start doesn’t work in V5? https://helenarealestate.com
Ok I got the button to appear now like I want however when I click the pause button it doesn’t pause? Can you visit my homepage above and check it out thanks!
please “hide” the controls of the Video and add a layer button where you select Actions “toggle video” i.e. or “play video” and “stop Video” as shown in this example: http://revolution.themepunch.com/wordpress-content-blocks/ (scroll in the middle of the page). You can import this Slider example to understand how it works, or send us a ticket at http://themepunch.ticksy.com and our support help you directly.
Same error as ThemeFocus mentioned above when upgrading from v4 to v5. Reported on ticket 498814.
we will check your ticket asap. Could you meanwhile check the answer we gave ThemeFocus? Thanks!
My hosting is having a problem with this module. They said exactly this…
It seems like the slider on your homepage is refreshing the entire site every time it rotates to a new image.
Do you know how I can fix this?
never heard of something like this before! Could you send us an example link to https://themepunch.ticksy.com ? Thanks!
No I. I don’t see what they mean, page doesn’t refresh for me. But thought it was something you may have known what they were talking about.
I just updated to the latest version, so maybe that will resolve any hosting issues.
thanks for the feedback. Maybe they are confused by the possibility of a fullscreen slider
Awesome page btw!
Hi, I have two urgent questions: I saw in the slider settings the option to have an alternate image for mobile(under “problems”). I enabled this but still see the regular slider on cell phones. Is this only supposed to be for older mobiles and not new ones?
And my other question: WHen I choose to hide the slider under a certain width, I noticed that the content beneath the slider does not move up to where the slider usually is, instead ther is blank space now which does not look good. Is there a way to fix this? Oh, and last but not least: If I do hide the slider under a certain width, will this work even with W3 caching plugin?
Thanks for your help.
we would like to ask you to update to version 5.0 where the Game rules changed a lot ! You can set per device type different layers, grid size, etc. I think it just so much different thn in version 4.6.x that you should learn directly version 5.
Please take a look on our new previews and backendm and if you have any further question, please do not hesitate to contact us again!
Thanks a lot,
Cheers from your Team @ ThemePunch
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Hi, I already have version 5 with my theme. So please answer above questions, thank you!
great! if you’d like us to research this for you, you could purchase a license of the plugin individually from CodeCanyon to become our customer which would give you access to premium support via https://themepunch.ticksy.com . Otherwise, we kindly ask that you contact your theme’s author for any type of direct debugging.
Most of users questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and http://revolution.themepunch.com/documentation/
I case you use version 5+ please dont use the “Hide Elements Under” option any more, since that is only a Backward Compatibiliy option. INstead of this we added much better options now.
However if you still want to hide the full Slider on mobile, you can do so. To Hide Slider on Mobile works on real Mobile devices first. This still changed at: http://screencast.com/t/6iFJxs5aFZKL
But For better handling you can add different Layer Grid sizes for the Slider: http://screencast.com/t/SUwMiQ34ngp
To set Layer visibility please take a look on this setting in the Slide Editor to show/hide layers on different devices: http://screencast.com/t/XZCzclzskV
To change Layer position and sizes (once Layer Grid Size activated on different devices) http://screencast.com/t/lPbvryL9Aa
Also our docu: http://www.themepunch.com/revslider-doc/slider-revolution-documentation/
Hope this helps you further,
Hi, thank you very much. Out of curiosity: Why is it not advised to hide the slider under a certain width? If I don’t want it to be displayed on mobile for speed purpose, can I hide it?
And what about the alternate image(see question above)?
And what about caching: Can I still use the “hide under” option if I use a cahcing plugin?
Thank you Themepunch.
It is still advised, however you can see this only on Live Devices, not in your browsers by “resizing” the browser.
I tested, and Alternate image works fine on my iPhone. What device did you test with ?
I tried setting an alternate image and viewed it from a Sony Z2 -and the slider still showed up.
Maybe Sony Z2 is not in the Array for our Device List. We tested it on most common Mobile devices. We will extend the device list than also with Sony. (We dont know and cant test of course all available devices on the world, but we can make our list bigger and bigger due your feedbacks ! Thanks a lot for that ! )
Actually I just noticed another bug(or not?): When you have an auto responsive slider in a fullwidth theme(meaning it it the same as if a full-width slider is used), the slider images don’t always reach across the whole screen. My slider images are each 2200 px wide and set to contain(I cannot set them to “cover” because that will cut off parts of the image). So now the slider images are fine on screens below 2200px width, but when you try 2300px for example, the images are aligned to the left with lots of space to the right. I thought auto responsive means that they always fit across the whole screen?
can you please send me a link so i can take a look and check what exactly happens ?
Hello, I am sorry my website is not public yet, only local. I also tried full-width(just in case, even though my theme is full width and not boxed), but still the images are alogned to the left with space on the right. Also, I tried repeat-x for the slider images and I noticed on larger screens they do repeat-x, but not the whole image but only part of it , so it looks even weirder since the images are cut off and then get repeated…
Sounds very weird and strange. Normally you should set the Slider to FullWidth and set the Main Background (under the Source Settings) to “cover” and center center which should and must cover the whole wrapper container. Just like in our examples.
Without a link to the page it will be close to impossible to answer on your question and help you further.
Please let us know if you were able to upload it to some server, and send us a link so we can help you further.
I have a theme conflict that prevents the Revolution slider from showing up. I deactivated all the plugins and switched to the Twenty Fifteen theme and it worked fine. Then I reactivated all plugins, still using the Twenty Fifteen theme and it worked fine. So I know it must be a theme conflict. I’m embedding the code w/ <?php putRevSlider( ‘zombie’ ); ?>. The shortcode doesn’t work either.
Can you help me?
great debugging from your side so far!
The link is not working unfortunately (404). Can you send a working link to https://themepunch.ticksy.com so our support staff can have a closer look? Thanks!
Oh and I created a support ticket yesterday but haven’t heard back yet.
and could you send me the ticket number please? Thanks!
Probably because it was a drafted page but I just publishsed it. Here is my ticket #504539
i seen the ticket. It will be tricky. It seems that your Theme Author extends our Slider Plugin and breaks the new version due this. We load on demand further jQuery modules, but due the Extension your Theme adds to the plugin the original Library is not any more referencable. Please contact your Theme Author, since he will be able to fix this issue !
Thanks a lot for your understanding,
Not sure what you mean. I just bought installed your plugin about a week ago and it was working, until I updated it to version 5. There hasn’t been any extension of the plugin in the theme…. can you be more specific on to what is conflicting please? Thanks!!
Version 5.0 loads on demand its own modules. Version 4.x loaded in one go the Full Plugin. Since now we load core and than load modules, a jquery function which overwrite our plugin to extend with other functions can kill the whole slider.
We had similar issues with 3click theme also. The Theme Author fixed it already. And in your case the situation is similar.
We can debug it for you further, however we will not be able to fix it from our side. I see that the jQuery.fn.revolution is extended via some plugin or theme after we loaded it, and that is the failure right now. Not Coming due our Plugin.
We will go and answer you further via the ticket and try to point on the exact file and exact line in the Theme which need to be changed !
Thanks a lot for your patience,
After 4.3 WordPress Update, slider stopped to work. My site: http://www.xaviergimeno.net
please wait for our update 5.0.5 where the jquery.each bug from jQuery 2.1.4 is fixed. If it is urgent, you can send us a mail (Mail us here) and i will send you the js files you need to update in wp-content/plugins/revslider/public/assets/js folder.
It is not urgent, but this depends on when you will upload the 5.0.5 update. Will this update be released soon?
we make a hotfix with the version 22.214.171.124. However we need a Server where the issue exists. Please send me your FTP credentials via a mail here and i upload a fix. If that works well, we can release the hotfix also for the community !
This happens only on a few situation, and we can not reproduce it yet ourself.
When I add a link to a slide, it works in the preview section but when I take it live, it does not. What could cause this?
Can you please send me a link ? We need to see this to be able to answer !
neveragainclothing.com and its the first slide,
the issue is fixed in version 5.0.3. Since we have soon a hotfix also available for WP 4.3 we would recommend to wait till the hotfix is out, and update. And it will solve this issue directly !
So I can update to the new version and it will fix it?
yes. Exactly ! And i would wait on version 126.96.36.199 since we just upload it on our Update Server with a WP 4.3 fix also. So you dont need to update 2 times within a short time !
ETA on the update server, being able to download it .
10 Min ! You should be get it if you click on the “Check For Updates” button !
Hello I just updated to 5.0.4 All but the main slider (homepage) stopped working. Since it is a live site I have replaced them with static images for now. It looks like the slider is there but the loading spinner just stays almost like it is not finding the images. When I go to the edit slides the images are there. Any ideas
yes, we know the source of this issue. Please send me your FTP credentials via a mail (here) now and i fix it asap. If that works at you, we can upload the hotfix for everyone !
Thank you ! I will answer asap !
I need to load a video from amazon s3, but your only options are vimeo and youtube, which are limiting. Please let me know how to do this. Thanks
thanks for your comment!
If you are talking about the content source, this refers to streaming a channel from youtube or vimeo via the API of said providers.
Of course you can also add HTML5 video in form of an .mp4 video in the slider itself.
Please refer to the example templates included with the slider.
Ok, i guess i need the html5 option because i’m not using vimeo or youtube, as indicated in my first post.
We need a full screen video for our home page.
also, how do you disable needing cover image for video and set to autoplay?
you can do this only for Layer Videos and not Backgound videos. There you can set in the Video Settings if Cover enabled or not, and what kind of cover image is used. Also AutoPlay is set under the Video Settings of the Video Layer !
Thank a lot,
After updating to WordPress 3.4 today, the slider comes up blank on the front page. This was the only update I performed on the site.
In the backend, it shows that I have Installed Version 5.0.1 (Which was already there) and that the Latest Available Version is 5.0.4, however, while I’m registered for automatic updates, it doesn’t give me the ability to update the plugin.
Getting this error on WordPress 3.4:
Uncaught TypeError: Cannot use ‘in’ operator to search for ‘length’ in 9999
Wordpress 4.3 blank / collapsed (zero height) Sliders. Similar to above. Hoping for very quick fix?
Hotfix is on the way. If you can send your FTP credentials via a mail here we can send you the hotfix now !
My hosting provider (powweb) auto-updated me to wordpress 4.3 and now revslider doesn’t work at all. I tried 2014 and 2015 themes and revslider doesn’t work there either. Is there a revslider compatibility update that hasn’t come through yet? http://sandiegodj.us
please update to 188.8.131.52 which is available since a few minutes now !
It is a hotfix for 4.3 and will fix your issue asap !
You guys are awesome! So glad I bought the support license.
Thank you for your feedback, really appreciate it, and happy to hear that the update fixed your issue straight !
Dear Slider Revolution users,
in case you have updated your WordPress to 4.3 already and experience issues with Slider Revolution, please apply the latest 184.108.40.206 hotfix.
The hotfix fixes a problem that occurs in conjunction with the new jQuery version being loaded with WordPress 4.3.
The 220.127.116.11 hotfix is available as a live update right away for anyone who activated Slider Revolution (see here for more information).
The regular update will be available via CodeCanyon as soon as it’s approved.
Thanks for your understanding!
I can’t registre my plugin, I have error -> Purchasse code is not valid. Thanks to help me. It’s urgent. I can’t make update.Thank you.
Please follow the link here to understand how to activate your plugin:
I thank you. But that’s what I followed and done, and I have this error.
Please submit a ticket at https://themepunch.ticksy.com/ with your wp credentials and we take a look. This works over 50.000 people well, so must be an individual issue here.
We answer per ticket ! Thanks a lot !
Please send in the Ticket the API Key, Purchase Key, User Name and a link to the WP BAckend !
it’s do. Thanks
I do not know why, but since 5.0, your Live Updates Services han’t worked well for me. Right now, I’ve seen the 18.104.22.168 Update is available, but I can’t Update. What is happening with your Live Updates?
Please follow the link here:
We tested it right now, and works perfectly.
In case you still not able to update, please submit a ticket at https://themepunch.ticksy.com/ with your wp credentials, and we take a look for you !
Well… Finally the 22.214.171.124 Update appeared!
Perfect ! Thanks a lot !
...but the 126.96.36.199 doesn’t Works (at least for me). See you by yourself (http://www.xaviergimeno.net)
Works for me. Maybe Cache on your site ?
It’s weird, because I’ve emptied all caches (cloudproxy & cloudflare). Maybe I try to empty the caches again.
I’ve just empied all the caches, and the issue continues for me. At least in Windows Edge, only appears a gray slider and the spinner. I’ve just tried with older IE 11, and the issue didn’t appeared. So, it seems the 188.8.131.52 Update has some problems in Microsoft Edge.
Works perfectly on Chrome and Firefox on my side. Maybe this is something else, depending on Edge? Can you please send me a screenshot of the Debug Window ?
We checked in Edge also now, and works perfectly as well. I am 100% sure that is related to some Cache in your Browser !
Well. So, I will try to delete something.
Yes. You were right. My apologies for the time wasted. I am always careful with cache matters, but these time perhaps I’ve been in a little hurry.
No Problem ! Thanks a lot for your feedback !
Updated WP because I’m a dumb*ss. Is there any way to get a hold of this fix if my slider was bundled with a theme purchase? In a huge bind and it would be very appreciated!
i am sorry but we can only help right now for our direct customers, due the high amount of requests and questions.
You can contact your Theme Author for now, who can help you hopefully directly. Other way purchasing and activating the slider is the right way, as shown here also:
Thanks for the response. The developer has not gotten back to me so I downgraded the WP installation. We have quite a few sites on the internet and almost every one of the themes are bundled with your plugin. Are there plans to make updates available to end users in the future? It’s always a huge pain to wait for multiple developers to add the updates or post the links on their support pages. There has to be a more efficient way to handle this. Why allow them to offer the slider as part of their bundle if the end-user suffers when they don’t react fast enough? It seems a bit confusing. I guess an example would be if I were to buy a Mac at Best Buy, Apple isn’t going to say “You bought it from a reseller, so we can’t help you.” You call them and they support the product because it was their choice to offer a discount to Best Buy and let them resell the Mac. If that makes sense…
please open a ticket over at https://themepunch.ticksy.com .
Better example. You buy a car from Audi, one tire runs flat, do you go to the one selling the car or Goodyear?
for how many web pages serves Extended License????
if you use in the same project the Slider on different domanins, than there is no limitation at all. However you can only register on 1 for Live updates.
Please see also the benefits for purchasing the plugin per domain: http://revolution.themepunch.com/direct-customer-benefits/
I have purchased BeTheme – Responsive Multi-Purpose WordPress Theme that include your plugin. I activate it but after fill in the Title and Alias I click “Create Slider” but nothing happens… I have to something before this? I need to insert puchased code to create it? Thanks.-
I do to solve the problem with the plugin, if it comes with the theme you buy ???
Sounds like there’s a conflict with your theme or perhaps another plugin. But for cases when the plugin is packaged with a theme, and the plugin doesn’t work “out of the box” as it sounds like here, it’s best to contact your theme’s author for assistance.
Cheers from your Team @ ThemePunch
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Hi, I applied live fix 184.108.40.206 and the slider is back but it shows only the timer wheel. The slides do not load. http://sandiegodj.us I emailed you ftp login if you want to look
it works on my side. I guess you have some cache in your browser what you need to clean before reload ?
Thanks. I had to run CC Cleaner to completely wipe cache and reboot computer to get it to work. If anyone else has stubborn problem you can tell them. Thank you!
Glad you could find it! Cheers!
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