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Discussion on Slider Revolution Responsive WordPress Plugin

Discussion on Slider Revolution Responsive WordPress Plugin

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I have just updated and lost my Fixed sized slider options. my Grid is correct but i can not get the slider to get out of full width mode. i am not seeing the option for fixed style. this is for a live site, please help.

Hi,

please save the slider again with auto sizing. This should do the trick. If not please contact our help desk at https://themepunch.ticksy.com and include the example link and WP credentials. Thanks!

Cheers from your Team @ ThemePunch

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I did both of these things. still no luck.

Our support working through the queue and will be at you soon !

Thanks a lot,

Cheers from your Team @ ThemePunch

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Click to stop and start doesn’t work in V5? https://helenarealestate.com

Ok I got the button to appear now like I want however when I click the pause button it doesn’t pause? Can you visit my homepage above and check it out thanks!

Hi,

please “hide” the controls of the Video and add a layer button where you select Actions “toggle video” i.e. or “play video” and “stop Video” as shown in this example: http://revolution.themepunch.com/wordpress-content-blocks/ (scroll in the middle of the page). You can import this Slider example to understand how it works, or send us a ticket at http://themepunch.ticksy.com and our support help you directly.

Thanks a lot,

Cheers from your Team @ ThemePunch

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Same error as ThemeFocus mentioned above when upgrading from v4 to v5. Reported on ticket 498814.

Hi,

we will check your ticket asap. Could you meanwhile check the answer we gave ThemeFocus? Thanks!

Cheers from your Team @ ThemePunch

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My hosting is having a problem with this module. They said exactly this…

It seems like the slider on your homepage is refreshing the entire site every time it rotates to a new image.

Do you know how I can fix this?

Thank you!

Hi,

never heard of something like this before! Could you send us an example link to https://themepunch.ticksy.com ? Thanks!

Cheers from your Team @ ThemePunch

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No I. I don’t see what they mean, page doesn’t refresh for me. But thought it was something you may have known what they were talking about.

https://www.westernreserveracing.com/

I just updated to the latest version, so maybe that will resolve any hosting issues.

Hi,

thanks for the feedback. Maybe they are confused by the possibility of a fullscreen slider :D

Awesome page btw!

Cheers from your Team @ ThemePunch

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Hi, I have two urgent questions: I saw in the slider settings the option to have an alternate image for mobile(under “problems”). I enabled this but still see the regular slider on cell phones. Is this only supposed to be for older mobiles and not new ones? And my other question: WHen I choose to hide the slider under a certain width, I noticed that the content beneath the slider does not move up to where the slider usually is, instead ther is blank space now which does not look good. Is there a way to fix this? Oh, and last but not least: If I do hide the slider under a certain width, will this work even with W3 caching plugin? Thanks for your help.

Hi,

can you please send me a link so i can take a look and check what exactly happens ?

Thanks a lot,

Cheers from your Team @ ThemePunch

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Hello, I am sorry my website is not public yet, only local. I also tried full-width(just in case, even though my theme is full width and not boxed), but still the images are alogned to the left with space on the right. Also, I tried repeat-x for the slider images and I noticed on larger screens they do repeat-x, but not the whole image but only part of it , so it looks even weirder since the images are cut off and then get repeated…

Sounds very weird and strange. Normally you should set the Slider to FullWidth and set the Main Background (under the Source Settings) to “cover” and center center which should and must cover the whole wrapper container. Just like in our examples.

Without a link to the page it will be close to impossible to answer on your question and help you further.

Please let us know if you were able to upload it to some server, and send us a link so we can help you further.

Thanks a lot,

Cheers from your Team @ ThemePunch

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I have a theme conflict that prevents the Revolution slider from showing up. I deactivated all the plugins and switched to the Twenty Fifteen theme and it worked fine. Then I reactivated all plugins, still using the Twenty Fifteen theme and it worked fine. So I know it must be a theme conflict. I’m embedding the code w/ <?php putRevSlider( ‘zombie’ ); ?>. The shortcode doesn’t work either.

I also tried some of the tips by changing javascript and global settings to no avail. It’s a custom theme so I can’t give you any more information about that. http://dtphx.org/things-to-do/zombie-walk-7/

Can you help me?

HI,

i seen the ticket. It will be tricky. It seems that your Theme Author extends our Slider Plugin and breaks the new version due this. We load on demand further jQuery modules, but due the Extension your Theme adds to the plugin the original Library is not any more referencable. Please contact your Theme Author, since he will be able to fix this issue !

Thanks a lot for your understanding,

Cheers from your Team @ ThemePunch

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Not sure what you mean. I just bought installed your plugin about a week ago and it was working, until I updated it to version 5. There hasn’t been any extension of the plugin in the theme…. can you be more specific on to what is conflicting please? Thanks!!

Version 5.0 loads on demand its own modules. Version 4.x loaded in one go the Full Plugin. Since now we load core and than load modules, a jquery function which overwrite our plugin to extend with other functions can kill the whole slider.

We had similar issues with 3click theme also. The Theme Author fixed it already. And in your case the situation is similar.

We can debug it for you further, however we will not be able to fix it from our side. I see that the jQuery.fn.revolution is extended via some plugin or theme after we loaded it, and that is the failure right now. Not Coming due our Plugin.

We will go and answer you further via the ticket and try to point on the exact file and exact line in the Theme which need to be changed !

Thanks a lot for your patience,

Cheers from your Team @ ThemePunch

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After 4.3 WordPress Update, slider stopped to work. My site: http://www.xaviergimeno.net

Hi,

please wait for our update 5.0.5 where the jquery.each bug from jQuery 2.1.4 is fixed. If it is urgent, you can send us a mail (Mail us here) and i will send you the js files you need to update in wp-content/plugins/revslider/public/assets/js folder.

Thank you,

Cheers from your Team @ ThemePunch

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It is not urgent, but this depends on when you will upload the 5.0.5 update. Will this update be released soon?

Hi,

we make a hotfix with the version 5.0.4.1. However we need a Server where the issue exists. Please send me your FTP credentials via a mail here and i upload a fix. If that works well, we can release the hotfix also for the community !

This happens only on a few situation, and we can not reproduce it yet ourself.

Thanks a lot,

Cheers from your Team @ ThemePunch

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When I add a link to a slide, it works in the preview section but when I take it live, it does not. What could cause this?

yes. Exactly ! And i would wait on version 5.0.4.1 since we just upload it on our Update Server with a WP 4.3 fix also. So you dont need to update 2 times within a short time !

Thanks a lot,

Cheers from your Team @ ThemePunch

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ETA on the update server, being able to download it .

10 Min ! You should be get it if you click on the “Check For Updates” button !

Thanks a lot,

Cheers from your Team @ ThemePunch

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Hello I just updated to 5.0.4 All but the main slider (homepage) stopped working. Since it is a live site I have replaced them with static images for now. It looks like the slider is there but the loading spinner just stays almost like it is not finding the images. When I go to the edit slides the images are there. Any ideas

Hi,

yes, we know the source of this issue. Please send me your FTP credentials via a mail (here) now and i fix it asap. If that works at you, we can upload the hotfix for everyone !

Thanks a lot,

ThemePunch

sent

Thank you ! I will answer asap !

I need to load a video from amazon s3, but your only options are vimeo and youtube, which are limiting. Please let me know how to do this. Thanks

Ok, i guess i need the html5 option because i’m not using vimeo or youtube, as indicated in my first post. We need a full screen video for our home page. Thanks

also, how do you disable needing cover image for video and set to autoplay?

Hi,

you can do this only for Layer Videos and not Backgound videos. There you can set in the Video Settings if Cover enabled or not, and what kind of cover image is used. Also AutoPlay is set under the Video Settings of the Video Layer !

Thank a lot,

Cheers from your Team @ ThemePunch

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After updating to WordPress 3.4 today, the slider comes up blank on the front page. This was the only update I performed on the site.

In the backend, it shows that I have Installed Version 5.0.1 (Which was already there) and that the Latest Available Version is 5.0.4, however, while I’m registered for automatic updates, it doesn’t give me the ability to update the plugin.

Thoughts?

Hi,

yes, we know the source of this issue. Please send me your FTP credentials via a mail (here) now and i fix it asap. If that works at you, we can upload the hotfix for everyone !

Thanks a lot,

Cheers from your Team @ ThemePunch

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Getting this error on WordPress 3.4: Uncaught TypeError: Cannot use ‘in’ operator to search for ‘length’ in 9999

Hi,

yes, we know the source of this issue. Please send me your FTP credentials via a mail (here) now and i fix it asap. If that works at you, we can upload the hotfix for everyone !

Thanks a lot,

ThemePunch

Wordpress 4.3 blank / collapsed (zero height) Sliders. Similar to above. Hoping for very quick fix?

Hotfix is on the way. If you can send your FTP credentials via a mail here we can send you the hotfix now !

Thanks a lot,

Cheers from your Team @ ThemePunch

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My hosting provider (powweb) auto-updated me to wordpress 4.3 and now revslider doesn’t work at all. I tried 2014 and 2015 themes and revslider doesn’t work there either. Is there a revslider compatibility update that hasn’t come through yet? http://sandiegodj.us

Hi,

please update to 5.0.4.1 which is available since a few minutes now !

It is a hotfix for 4.3 and will fix your issue asap !

Thanks a lot,

Cheers from your Team @ ThemePunch

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You guys are awesome! So glad I bought the support license.

Thank you for your feedback, really appreciate it, and happy to hear that the update fixed your issue straight !

Cheers from your Team @ ThemePunch

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Wordpress 4.3 hotfix

Dear Slider Revolution users,

in case you have updated your WordPress to 4.3 already and experience issues with Slider Revolution, please apply the latest 5.0.4.1 hotfix.

The hotfix fixes a problem that occurs in conjunction with the new jQuery version being loaded with WordPress 4.3.

The 5.0.4.1 hotfix is available as a live update right away for anyone who activated Slider Revolution (see here for more information). The regular update will be available via CodeCanyon as soon as it’s approved.

Thanks for your understanding!

Cheers, ThemePunch

Hi! I can’t registre my plugin, I have error -> Purchasse code is not valid. Thanks to help me. It’s urgent. I can’t make update.Thank you.

We answer per ticket ! Thanks a lot !

HI,

Please send in the Ticket the API Key, Purchase Key, User Name and a link to the WP BAckend !

Thanks a lot,

ThemePunch

it’s do. Thanks

I do not know why, but since 5.0, your Live Updates Services han’t worked well for me. Right now, I’ve seen the 5.0.4.1 Update is available, but I can’t Update. What is happening with your Live Updates?

Well. So, I will try to delete something.

Yes. You were right. My apologies for the time wasted. I am always careful with cache matters, but these time perhaps I’ve been in a little hurry.

No Problem ! Thanks a lot for your feedback !

Updated WP because I’m a dumb*ss. Is there any way to get a hold of this fix if my slider was bundled with a theme purchase? In a huge bind and it would be very appreciated!

Hi,

i am sorry but we can only help right now for our direct customers, due the high amount of requests and questions.

You can contact your Theme Author for now, who can help you hopefully directly. Other way purchasing and activating the slider is the right way, as shown here also:

http://revolution.themepunch.com/direct-customer-benefits/#

Thanks a lot for your understanding,

Cheers from your Team @ ThemePunch

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Thanks for the response. The developer has not gotten back to me so I downgraded the WP installation. We have quite a few sites on the internet and almost every one of the themes are bundled with your plugin. Are there plans to make updates available to end users in the future? It’s always a huge pain to wait for multiple developers to add the updates or post the links on their support pages. There has to be a more efficient way to handle this. Why allow them to offer the slider as part of their bundle if the end-user suffers when they don’t react fast enough? It seems a bit confusing. I guess an example would be if I were to buy a Mac at Best Buy, Apple isn’t going to say “You bought it from a reseller, so we can’t help you.” You call them and they support the product because it was their choice to offer a discount to Best Buy and let them resell the Mac. If that makes sense…

Hi,

please open a ticket over at https://themepunch.ticksy.com .

Better example. You buy a car from Audi, one tire runs flat, do you go to the one selling the car or Goodyear?

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pre purchase… for how many web pages serves Extended License????

I do to solve the problem with the plugin, if it comes with the theme you buy ???

Hi yourwebdesignla,

Sounds like there’s a conflict with your theme or perhaps another plugin. But for cases when the plugin is packaged with a theme, and the plugin doesn’t work “out of the box” as it sounds like here, it’s best to contact your theme’s author for assistance.

Cheers from your Team @ ThemePunch

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ok, thanks

Hi, I applied live fix 5.0.4.1 and the slider is back but it shows only the timer wheel. The slides do not load. http://sandiegodj.us I emailed you ftp login if you want to look

Hi,

it works on my side. I guess you have some cache in your browser what you need to clean before reload ?

Thanks a lot,

ThemePunch

Thanks. I had to run CC Cleaner to completely wipe cache and reboot computer to get it to work. If anyone else has stubborn problem you can tell them. Thank you!

Glad you could find it! Cheers!

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