22965 comments found.
Hello sir, I have problem. My purchase code does not working. Can you help me? my site is alamworkshop.com thank you
Hi eldied,
Thanks for your message. Please contact via our support center https://themepunch.support or email at help@themepunch.support and we’ll check this out asap!
Cheers from the team @ ThemePunch
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Dear author, I lost my API key to deregister from the test site. Is it possible to deregister or provide me an API key? Thanks
Hi flash2012,
Sure thing. Here’s how you can reset your code in this case:
https://www.themepunch.com/purchase-code-deactivation/
Cheers from the team @ ThemePunch
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Problem is that I don’t have API key…
Thanks, problem solved
Hey there. AWESOME product… love it. I was hoping you could help a bit. Is there a setting to allow text to stay put, or shift around properly, on mobile devices? For example, here’s what I have set up. http://bit.ly/2zMLul1
Looks great on every device but on mobile, it “blows apart” and the text relocates.
Hi arteest,
The following screencast should help you to correct this:
https://www.youtube.com/watch?v=SVYuO2rlId0
and then if you’re still having trouble visit our support center and a member from our team can review your setup and help you further!
Cheers from the team @ ThemePunch
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Unfortunately reporting bugs is not possible when you don’t have support.
Hi josch87,
Check out #3 in the following link as it includes instructions for how you can report a bug:
https://www.themepunch.com/faq/support-expired-options/
Cheers from the team @ ThemePunch
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Hi, How to update slider revolution when purchased via a theme?
Regards
Hi sampra,
Here’s how you can update in this case:
https://www.themepunch.com/faq/update-plugin-packaged-theme/
Cheers from the team @ ThemePunch
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Here is my issue:
If I hover over group 1, I want to be able to keep that group, and it’s background content until I hover over group 2. Right now if I hover out of Group 1, it defaults back to the universal background and I lose all of Groups 1s content out of sight. I don’t want that. I want it to stay with the same background until I hover into a new group. So basically how that link has it.
Hi leon_r,
This can be accomplished with Layers and Actions. Please contact us at our support center and a member from our team can share with you an example 
Cheers from the team @ ThemePunch
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I just purchased Rev Slider 5.4 at envato, but when I try to activate from the allready installed plugin (V4.62 that came with UberStore), it says Purchase code is invalid. Please help!
Thanks in advance, Danny
Hi Danny,
Please contact us over at our support center and a member from our team can help get this fixed fro you.
Cheers from the team @ ThemePunch
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Hi, I purchased Bridge theme containing Slider Revolution plugin in bundle. It is possible to download free templates from themepunch server even if I didn’t purchased the plugin?
Thanks in advance, Mark
Hi Mark,
Templates via the ThemePunch server are only available to Direct Customers. To gain access to them all you have to do is purchase a license here from CodeCanyon. And then you will also get access to the Object Library, Add-Ons and many of the other Direct Customer benefits:
https://revolution.themepunch.com/direct-customer-benefits/
Cheers from the team @ ThemePunch
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Hello Slider Revolution,
can you please assist with these two issues
1-When choosing transparent background on full slider, a big white space appears below the image.
2-The color of text isnt changing when choosing a specific color for a specific text.
Thank you
Thanks for your request !
Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and http://revolution.themepunch.com/documentation/
As you have received our plugin via a theme purchase, there are two options:
1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update.
2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system, you can also enter the purchase code to become eligible for support.
We hope that this clears things up a bit!
after purchased is possible use it on unlimited projects?
Hi baggio-8481,
A purchase is good for one website. Here’s some additional information:
https://www.themepunch.com/faq/licensing-information/
Cheers from the team @ ThemePunch
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Hi, I’m interested in purchasing the slider for the addon whiteboard, but does it support hebrew language? I need the text to animate hebrew and not english. is that possible?
Please answer asap to the ticket #24553 it is really urgent cause 2 employees working also on the problem and waiting for your answer.
I need to combine these two actions but I do not know how to do it …
https://www.themepunch.com/faq/smooth-scroll-to-other-page-content-5-0/
https://www.themepunch.com/faq/deep-linking-for-advanced-sliders-5-0/
Hi vitexio,
Visit our support center and a member from our team can help you with this
Cheers from the team @ ThemePunch
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Ok, thanks.
I’m going to renew my support. Just tell me if what I want to do is possible for your plugin.
Regards
Ok thanks.
I’m going to renew my support. Just tell me if what I want to do is possible for your plugin.
Regards
I am not able to use my code for the rev slider
Hi veil22design,
Is it possible the code is registered on another website? If so here’s how it can be transferred:
https://www.themepunch.com/faq/reuse-purchase-code-on-new-site/
Cheers from the team @ ThemePunch
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Hello, ThemePunch… This is a Pre-Purchase question. Could you add more attrictive animations(transitons)？ I used you free version to start work, But I immediately considered that your slider is almost and even an unsettled mechanical. Your background transitions and layers transitions are so different and these transitions or animations are so limitedness. You know Layerslider has tons of transitons and I don’t want to start work using your slider but must use layerslider instantly because your suck little transitions and just I want to use a simple 3D transion. I appreciate your slider but I can’t chose your slider simply your suck little transions…..╮(￣▽￣)╭ Can you add tons of transitons not just for background but also for layers ？Thanks！！ Please reply me Thanks!!!
Hi,
It doesn’t appear that you’ve been able to discover the hundreds of transitions/animation possibilities with the plugin. Since you are using the bundled version of the plugin, you can contact your theme’s author for assistance, or if you become one of our Direct Customers we can assist you in our support center
Happy Holidays from the team @ ThemePunch
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How do I create an easing effect on a simple link click? Would like to glide to an anchor ID within the same page the slider will reside on. Thank you.
Hi arteest,
Here’s how this can be accomplished:
https://www.themepunch.com/faq/smooth-scroll-to-other-page-content-5-0/
Cheers from the team @ ThemePunch
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Hello Purchase Code is not valid! I tried the second time it does not work!
Support Expired Support for this product expired a month ago!
I just changed my domain name that’s why it does not work My license must enter the new domain name in the server.
https://www.flyingliberty.comThanks,
Hi rozaynet,
Here’s how you can reset your code in this case:
https://www.themepunch.com/purchase-code-deactivation/
Cheers from the team @ ThemePunch
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i cant also activate this plugin or deregister my plugin. it seems the themepunch server are offline. Slide Download is also down.
Hi equaaality,
Thanks for your message. We’ve managed to identify the issue on our server and it should be back online now. Could you give it another try? If the issue persists, kindly open a support ticket in our support center https://themepunch.support or email us at help@themepunch.support
Cheers from the team @ ThemePunch
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We cant activate the plugin here as well!
update: seems to be working.
I’m unable to activate the plugin. It keeps telling me “Ooops Wrong Purchase Code!”. Can you please check to see what’s wrong? I quadruple checked to make sure I’m copying and pasting correctly.
Hi URYIB,
Thanks for your message. We’ve managed to identify the issue on our server and it should be back online now. Could you give it another try? If the issue persists, kindly open a support ticket in our support center https://themepunch.support or email us at help@themepunch.support
Cheers from the team @ ThemePunch
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