themepunch

themepunch supports this item

Supported

15732 comments found.

andreask16

andreask16 Purchased

Hello, I am trying to create multiple flickr sliders but when I try to choose my photoset I can only see 2 of them instead of 5 that I have created in flickr. Why is that happening?

Hi andreask16,

It’s hard to say why this is happening for your account, as we are getting all photosets from our tests, but if you have a valid support certificate, just contact us over at our support center and a member from our team can investigate this for you asap! And then otherwise here’s some information in case you need to renew your support status, and then we can help you further!

Facebook Twitter Support

Hi, I have your plugin included with a theme I purchased on here. Will purchase your plugin if you are able to help me with this issue that I have.

I would like to track slider button clicks as Google AdWords conversions, which requires the links to be in a format like below:

Download now!

Is it possible to add this onclick code to the buttons on your slider? Thanks.

Hi Mark,

We have some information about how Google Analytics could be setup:

https://www.themepunch.com/faq/google-analytics-event-tracking-for-slider-revolution/

but we haven’t yet explored setting this type of thing up with AdWords. Having said this, we’re always happy to explore possibilities with customers in our support center. So if you do decide to get a support certificate we could definitely do that with you. And then otherwise we will add this to our request list for future instructional articles!

Cheers from the team @ ThemePunch

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chemtu

chemtu Purchased

Hi, my support period has been expired and I never use it before since you plug in work perfectly!

I got a quick question here. I’d like to add a slider on my wordpress website header (header.php file). Is it possible and how can I do so?

many thanks

Hi. Thank you very much.

I tried added the code on header.php file http://imgur.com/OUaBNSo I’d like it to display slider on the orange area http://imgur.com/a7vKiXw (If you inspect the page, you’ll see the blue area displaying the Slider Rev codes. But the banner is not showing on the header, see the website http://bit.ly/2vZ9srL

Hi chemtu,

Slider Revolution is responsive by default, so it needs to be placed inside a container that has a width already designated (pixels, %, etc.). So apply a width to the container and then the slider will automatically size itself to fit inside that container. And then if you’re still having trouble, if you have a ”>valid support certificate just contact us over at our support center and one of our technicians can write you some custom CSS that will solve this for you :)

Cheers from the team @ ThemePunch

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It works perfectly. Thank you very much.

I’ve been using your plug in for so long. How can I forget to give you a rating? I’ll do it now!

Best.

walwarine

walwarine Purchased

Hi Guys, I have very big problem. slider revolution is very much slow to open list of sliders and page editing is very slow opening in wp-admin. I deactivated slider plugin and others all. then I used twenty seventeen theme in order to find problem with my theme. but there is same problem. this is not related with my theme. also I used my theme before and it is online. everything is fine.

I do not know what happened. please help me please

Hi walwarine,

For this particular case we’d need to have one of our technicians in our support center investigate. If you have a valid support certificate, just contact us over at our support center and a member from our team can investigate this for you asap! And then otherwise here’s some information in case you need to renew your support status, and then we can help you further!

Cheers from the team @ ThemePunch

Facebook Twitter Support

Hi! I’ve bought the Bridge theme, and I have the Slider Revolution on it.

I need to ask you because I’m having some troubles with the Slider Revolution. I don’t know why but I can’t show more than 14 slides. Is this possible? Is there any maximum slides? It happens that when I try to add more slides all the content where the slide is placed just disappear and I can’t see any error at the console.

Also it says “Ajax Error! Error”

Thanks for your request !

Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and http://revolution.themepunch.com/documentation/

As you have received our plugin via a theme purchase, there are two options:

1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update.

2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system, you can also enter the purchase code to become eligible for support.

We hope that this clears things up a bit!

Hi, I am trying to enable slider revolutin but it says that my licence is already in use. I can’t remember which site i installed it on but I think it’s one of the ones I don’t manage any more.

How can I remove the licence without logging in to the site?

Hi jjones1978,

Here’s a form you can use to reset your code in this case:

https://www.themepunch.com/faq/reuse-purchase-code-on-new-site/

Cheers from the team @ ThemePunch

Facebook Twitter Support

Hello, i would like to create a video splash screen with a slider. On Scroll it should remove and jump to sections below. I already got the remove part dont via .revkill. In Chrome it works smoothly, but in Firefox etc. it jumps somewhere in the middle.

Hi 3r3z4,

For this particular case we’d need to have one of our technicians in our support center investigate. If you have a valid support certificate, just contact us over at our support center and a member from our team can investigate this for you asap! And then otherwise here’s some information in case you need to renew your support status, and then we can help you further!

Cheers from the team @ ThemePunch

Facebook Twitter Support

i want to purchase this plugin before purchase i want to confirm it i will support and work well in DIVI theme? then only i will purchase it bcoz mostly i am using Divi theme.

Let me know

Thanks

Hi perewal,

Yes Slider Revolution is fully compatible with the awesome Divi theme :)

Cheers from the team @ ThemePunch

Facebook Twitter Support

Hi there, I want the first above the fold element to be a static photo and only when clicked a vimeo video will start (full screen). How can I achieve that?

When setting a vimeo video on the slide it starts automatically, when setting it as a layer the photo that vimeo uses as thumnail doesn’t stretch a 100%.

Hi miguelbanet,

Setting up the video as a Layer is definitely the way to go for this. Then for the poster you could upload/set your own image instead of using the default one served by Vimeo. Let us know if this helps!

Cheers from the team @ ThemePunch

Facebook Twitter Support

Hi, I have same problem, suddenly I am unable to view any kind of slider, I got this error

Uncaught TypeError: Cannot read property ‘is_mobile’ of undefined at revolution.extension.actions.min.js?ver=5.4.1:7 at revolution.extension.actions.min.js?ver=5.4.1:7

And I want to hide the diamont with arrows from the main banner, and I try to change it to other thinks, I try with revolution slider but, I got previous error

Thanks for your request !

Most of your questions can be answered by browsing through our detailed online documentation and FAQ page http://themepunch.com/support-center and http://revolution.themepunch.com/documentation/

As you have received our plugin via a theme purchase, there are two options:

1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update.

2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us. The license key you receive can be entered in the plugin backend and will unlock the automatic update feature for you. When commenting on the envato item page or submitting a ticket to our support system, you can also enter the purchase code to become eligible for support.

We hope that this clears things up a bit!

Hello, I’m trying to activate slider revolution, it came with my Wordpress theme liscence that I bought. I have the purchase code, I copied and paste at the place where it says to add it to activate slider revolution, but it says it’s the wrong code. What should I do? thank you

Hi Catherine,

Here’s some information that should help you with this:

And please let us know if you have any questions :)

Cheers from the team @ ThemePunch

Facebook Twitter Support

Is there a way to prevent revslider loading google fonts? I already load the fonts i need from Google but revslider is adding <link href=”https://fonts.googleapis.com/css?family=Roboto:500%7COpen+Sans:600%2C400%2C700” rel=”stylesheet” property=”stylesheet” type=”text/css” media=”all”> to the HTML before it loads the rev_slider_3_1_wrapper element. Loading the fonts twice is a performance issue obviously :(.

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