Customer support is awful ! no response after several emails and bugs that remain unresolved.
Sorry to know you are facing issue. can you please send us your ticket no. I will try to follow up with theme team. Due to covic-19 our full team work from home. That is why lots of ticket and support increase, We are facing difficulties to manage. If situation go worse we have to stop support. Sorry for the inconvenience.
Purchase code doesnt works. And to create a ticket, support page asks purchase-code, and purchase code also doesnt work there to create a ticket
We are sorry for the inconvenience issue. from today morning our server has some issue we have informed our hosting provider to fix this. Still not fixed.
You can send a message from my profile with your information. I will forward from our support team. https://themeforest.net/user/smartdatasoft/portfolioThank you