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We have purchased your modules and can not install on PS 126.96.36.199?
Let us know what to do for them to work.
I have install the slider on ps 1.7.2 using default theme and adding it to the Home hook but the slider will not show. newsite.maquisw.com
Please check your module is hooked from module possition.
I have downloaded the latest version through codecanyon but it does not work. Why do you show as compatible with prestashop 1.7 ? Does the file you send via ticket is different from the one we download and why is this? I need the upgrade now and i can’t send a ticket because my support has eneded. My email es firstname.lastname@example.org please send me my upgrade to 1.7.2 asap.
Those who need we only provide the 1.7.x version via support ticket. One of our major update coming soon, which is equal version if wp 5.4.2 with massive features. That is why we are waiting for user feedback before release officially for all.
Hello, just bought your plugin. Trying to install and getting an error: “Notice: Array to string conversion”. PrestaShop version: 188.8.131.52
Please open ticket in our support system with your site information, we will investigate the issue.
I did, but waiting for an answer still. I bought the plugin to fix the issue urgently, please answer asap. Would appreciate a quick answer a lot! Regards
I have answer your ticket and send you the file to test
Unfortunately, it still does not work. Sent you login details via ticket. thanks
We will investigate and answer you. Please wait till our response. We have answer all client ticket one by one.
Just send me a working plugin for 1.7.2 or refund please. I can’t wait a week for slider plugin
Hello, the file which we have send you is a working copy and it work for our all client who are using PrestaShop1.7.x version. You are using PrestaShop version: 184.108.40.206 which is buggy and unstable version.
If you want you can take refund and remove the file from your all storage.
We are trying to help you.
Hello, please check my ticket 14022.
This plugin doesn’t work for 220.127.116.11 as stated by your support. Waiting for refund
Please use stable version of 1.7.x it will better for you. Your version is unstable. If do not interests to update , open refund ticket we will approve that. After got refund remove the file from all storage.
I see the last update was 20 April 16… I bought a reseller licence which wasn’t cheap. Any idea when you will update this module to work on new versions of Prestashop. Currently it’s not working in 1.7
Sorry, I am confused what do you mean by you bought reseller licence , there is no reseller license in Envato, you are not allowed to sale our module and re-distribute separately.
Looking forward from you.
Sorry, extended licence. I add the module into one of my themes that I sell. But I can’t get the module to work in 1.7 PS and I see it’s not been updated since 2016. Did you stop making this module for PS?
No, we are going to release the module withing few days. Right now we are checking the documentation for the new version. Once check done we will release that. Can you please send your theme url to our support system.
We have just uploaded our new version. If you subscribe to the product from download area, you will get a notification about new updates.
Hello, I am trying to modify my slides or add another one, but when I insert an image, it does not do anything, neither the image is inserted nor an error message appears. What’s going on?
We are sorry to inform you, we have not idea about this. We never face this kind of issue. Which version of revolution slider you are using.
If you got the slider with your theme, you need to contact your theme author for that.
If you want to reach us for your support, you need to purchase a regular license from our end. Then you can open a ticket. We will investigate the issue.
I had a 504 Gateway Time-out when adding Revolution Slider module in my Prestashop 18.104.22.168 site. After choosing the zip file, the status bar reach 100% loading and after I’ve got the time-out. No module added…
Please check your server max upload limit is more than 10mb.
Set to 100MB in php.ini – Same problem.
You can open ticket in our support system. Our team will investigate that.
Why can not we use it in the cms pages ?
This is a very interesting!
Is there a shortcode for WordPress, do not PrestaShop?
You need to use visual composer for that were use implement short code system. Prestashop have no short code system.
Hi i have the slider revolution with the warehouse theme. I’m trying to set a vimeo video slider but I have some issues:
- i set the video loop, but it doesn’t work
- the video is not starting on safari browser;
Can you help me? Thank you very much.
You need to contact your theme author for support. To got support from us you need purchase regular license from us.
1. It is not possible to upgrade from older version when debug mode in shop is enabled
2. it do not allow installation of module during theme install
Hello, Thank you for notifying us. Will you please open a ticket in our support system. I will forward your issue to our developer, to work with you dedicatedly to resolve this issue.
does the Presta 1.6 version support multishop?
Yes, it work.
Does it possible to insert multiple link on the same image via invisible layer or other way ?
If you use background image. Then you can use like above the image using layer.
I’m looking for a god slider solution for Presta, and as I’m using Rev Slider on Wordpress, I ended up here.
Currently, we are using this theme : https://addons.prestashop.com/en/home-garden-themes/28152-tienda-light-store.html. It’s not the greatest theme but we are using it. I was wondering if I could replace the slider on the homepage by one from Slider Revolution. Do you think your addon could be completely compatible with this theme?
And is there a specific version of the addon for Presta 1.7 ?
Yes, We are official Partner of themepunch. we have update our version same like wordrpess. which work 1.7
Does instagram source work ? I can’t make it work and I can see on the source code that you have hidden the access token fields on the BO. Also since january it is not possible to scrap instagram accounts without a token so I’m guessing this feature isn’t working
Please open your ticket in our support system after extend your support pack., our support staff will investigate. I think Instagram have make some update in there api.
Activation of this module from Warehouse theme making me Crazzy ! By mistake have removed first test page with code, Hard to get it register again, hhard to deaktivate, By mistake again have by Worldpress module, Fuc….Give me money back – Terrible module and registration process I NEED ONLY MONEY BACK
We are sorry to know you are facing a problem. Please open a ticket in our support system. Our team will investigate your issue.
Our module registration process is same like wp and module is used over 10,000+ user. Thank you
Im also fine used untill lost by mistake license by reinstallation of ffull shop….than by licvense again, but at mistake get link from warehouse theme to by Worlpress license, how to open ticket./////
From your download page you will find licence of your PrestaShop version.
Hi, Does the YouTube autoplay now work on the module? Thanks
Will you please open ticket in our support system. Our support staff will investigate that and compare with wordpress. If it work in Wordpress he will help you to fix asap.
Sorry for the inconvenience
When are you going to make an update of the module ?
I just purchased your module for one type of premium slide and… Bad news, I need Revolution slider 5.4.7 …. I’m a little disapointed about it.
Hello, We are sorry for your disappointment. Normally other cms update take a couple of months to update from Major WordPress version.
We are working on update. Not sure how many times it will take. If you can wait for update for few month that will ok. Other wise you can open a refund ticket. We will refund you.
Once again sorry for the inconvenience. We are trying our best to do the best things for the community.
I don’t want your refund. Your module is crazy, I have it from long time. This the third time I buy it. I just hope that I will have access with my purchase already done, to update the module. There is no limit time for updates ?
Thanks for your reply. I really hope you will release update soon !
some have problem with multilang? i have active multi lang slider setting but my website when change lang , slider keep in other language. I think take data from “ALL LANG”
how can fix this?
Please open ticket in our support system, with your site information. Our support staff will investigate the issue.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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