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265 comments found.

I keep having issues with this, documentation is not always good and when I go for support, they keep me going round and around in circles without a resolution.

For some reason now I cannot import slider templates from their online option and even after sending them full vebose log details they cannot find the resolution.

Finally they have asked me for complete access to my site installation but now will probably have to wait the whole of Easter weekend for an answer.

This ticket has been open now for a few days. This should have been resolved with 1 answer within 24 hours if they just ask for the right things, first time.

Terrible, terrible service.

I am waiting for an answer.

Hi cziffrapianos,

We were sorry to read about your experience. We can assure you it isn’t typical, and are very confident our support center could help to solve this for you. I’ve checked your ticket status and it looks like my colleague is already working on your case. Here’s some information about the estimated response times you can expect from us: and of course, we will try our best to resolve this matter asap!

Cheers from the team @ ThemePunch

I’ve been in conversations now regarding this ticket for more than a few days. so, 24 hours is not correct for the resolution of a problem.

This is not also my first incident, there has been other incidents, e.g. your revolution slider does not play videos consistently across all platforms, even when using a video layer on all platforms, which until now, 3 or 4 weeks after, the issue has not been resolved properly.

More over, even your own examples on your website do not play videos properly across all platforms consistently.

Thus I’ve given up with using videos in any of my slider with revolution slider.

At least fix this issue where I cannot even use your product now and I’ve purchased both the editor and the jQuery standalone plugin.

This is time sensitive as it destroys businesses waiting forever without a proper resolution.

Thanks

Cziffra

Hi Cziffra,

Thanks for your reply and I’m sorry to hear about the frustration. I’ve just checked your tickets and I noticed you’ve not opened a ticket regarding the video issue. Could you please do that so we could investigate further? As for your current ticket, looks like my colleague fixed your issue. Could you please check on it?

Cheers from the team @ ThemePunch

Hi, so I have a question about this. Is this strictly for WordPress version of Slider Revolution? Or can this be used to download/copy the html for the jquery version? The demo doesn’t demonstrate how this works for the jquery version, it appears to be for WordPress.

Hi Mastalee,

The Slider Revolution jQuery Visual Editor plugin cannot be used on Wordpress, but you can export templates from Slider Revolution WordPress plugin and import into Slider Revolution jQuery Visual Editor plugin, however, HTML Exports are simple markup exports and they can not be imported anymore.

Furthermore, I’d like you to know that this plugin requires the Slider Revolution jQuery plugin to work and the “Live Preview” of this product is the combination of both Slider Revolution jQuery Visual Editor plugin and Slider Revolution jQuery plugin.

Thank you for the understanding,

Cheers from your Team @ ThemePunch

ejecafe

ejecafe Purchased

Same problem here. Very slow customer services, it takes more than 24 hrs to answer a simple question. No good. Those tickets thing are annoying you should have a direct email to answer our questions faster. I am trying to install the editor and it is not that easy. The documentation and video tutorials need to be updated there is not clear and it is confusing and the tutorial are everywhere and they are not the same place. The video tutorial for the installation of the editor in a localhost is not updated. There is not a link for the phpMyadmin but the video show that link in the MAMP site. There are not clear instruction about the database and there are different link and tutorial from differen sources about how to do the database. I still dont know how to install the editor. Very confusing

Hi Ejecafe,

we really sorry about the long (24hours) answer times. We have during the Holidays a bit longer Answer times as usually (under 24 hours).

Our Support Staff will take a look asap and will check what went wrong at your side. We will revisit our Guides and Documentation, even if the current available Video guides and Documentation are so far up to date, and we have a lot positive feedback from our Customers who were able to follow and install the services so far.

We will contact you per your Ticket asap ! Thank you again for your patience and understanding.

Thank you very much,

Cheers from your Team @ ThemePunch

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mokawed

mokawed Purchased

This comment is currently being reviewed.

Hi mokawed,

This would be controlled from the Layers Timeline:

https://www.themepunch.com/revslider-doc/layer-animations-timeline/#layers-timing-sorting

Cheers from the team @ ThemePunch

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mokawed

mokawed Purchased

i got it , Thank you very much :)

Cool glad to hear. And let us know if you have any other questions :)

Ansonika

Ansonika Purchased

hi, when visual-editor-extension will be updated to 5.4.1? now is still 5.4.0. all the best

Hi Ansonika,

Currently this is still in the works but we are working hard to release the updated version as soon as possible!

Cheers from the team @ ThemePunch

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Ansonika

Ansonika Purchased

thank you..this or next month?

Yes, early next Month should be available !

Thank you for your Patience,

Cheers from your Team @ ThemePunch

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