This author's response time can be up to 2 business days.
Hello, I need to be able to leave working the images that are inserted in my site with divi builder, the code that appears in the pages is similar to this:
Can you give me some recommendation on how using your plugin I can leave the images working without the divi builder shortcodes
admin_label=”Imagen” src=”https://web.com/wp-content/uploads/image.jpg” alt=”articulos prohibidos cuba aduana” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” animation=”left” sticky=”off” align=”left” force_fullwidth=”off” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid” animation_style=”slide” animation_duration=”500ms” animation_intensity_slide=”10%” animation_direction=”left” show_bottom_space=”on” /][et_pb_text admin_label=”Texto” background_layout=”light” text_orientation=”justified” use_border_color=”on” border_color=”#919191″ border_style=”solid” custom_padding=”10px||10px|30px” custom_padding_last_edited=”on|desktop” background_position=”top_left” background_repeat=”repeat” background_size=”initial” border_color_all=”#919191″ border_width_all=”0px” border_style_all=”solid”]
Hi, thanks for using the plugin.
The Cleaner will keep any content between the broken shortcodes after cleaning, if the image exists in shortcode parameter like (image_url) for example, the plugin will remove it because it’s exists in the broken shortcode itself not the content within the shortcode, but if the image or video within the normal content of the shortcode, for sure the plugin will not touch it and keep it which this is the main feature of the plugin.
Hi, I was trying out the free version before I buy the premium version. While it was able to remove all the unwanted visual composer shortcodes, it also removed some legit text from the content. Take a look at this screenshot (left = before cleaning, right = after cleaning): https://nimb.ws/WYJ2Cp
How can I set it to ignore those text within [CALL..] and [ACCESS…]
You can easily ignore any shortcodes or any inactive (broken) shortcodes from cleaning using this option, see > http://jmp.sh/tWfXijD
Thanks for the super fast reply. I have already added tags in the “Ignore” field, see https://nimb.ws/TigSe2
You mean I would have to add the same tags into the “Force” field which is only available in the Pro version? I will not hesitate to buy it if you can confirm this will work.
No, Just ignore option, so if you still have this issue, please can you open a new ticket on our support system here: https://help.jozoor.com/wordpress.org/support/ and provide your site info to check out what happened exactly.
I don’t think I’m allowed to submit support ticket as I haven’t bought the pro version. But before I buy I wanted to make sure it will solve my problem.
The text I want to keep is not short code, they are just text wrapped within brackets “[” and “]”. For example this page: http://2021.davincilifestyle.com/madre-terra-natuzzi-italia/ – I need to preserve these two lines:
CALL US | EMAIL US
How should I set the ignore rule? I tried adding CALL and ACCESS but that didn’t work.
Looks like I’m actually able to create support ticket and I just did. You may reply to my ticket instead of here as I have also given you the login details in case you need to go in take a look.
Hi, we replied on your ticket now: https://help.jozoor.com/wordpress.org/support/ticket/381
the Shortcode Cleaner Lite (v 1.0.9) works great!
But I had problems getting the Full version of the plugin to work (v 1.1.6, WP 5.7.2).
Left a support ticket 2 days ago (#1437).
Can you please take a look?
We replied on your ticket now: https://help.jozoor.com/envato/support/ticket/1437
The plugin is deleting a code that it is not supposed to delete. How can I avoid it?
The normal code is:
“mainEntity”: [ <--- HERE----> ] }
What can i do to solve that ???
We replied on your ticket now: https://help.jozoor.com/envato/support/ticket/1442
I placed a support ticket into your system 7 days ago and have not gotten a reply yet. When Can I expect this?
Hello, thanks for using the plugin.
We replied on your ticket: https://help.jozoor.com/envato/support/ticket/1458
We’re very sorry for the delay.
I try your free version and this doesn’t work with custom metabox added by CMB2 plugin to woocommerce product custom post type. with pro version will it be possible to clean broken shortcode in custom metabox?
Hello, yes because you have advanced options in the pro version:
- Enable custom Frontend Site Content Filters
- Enable custom Backend Admin Content Filters
With these options you can add custom content filters from WP, Plugin or Theme.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Price is in US dollars and excludes tax
Deliver better projects faster. Web, design & video assets
Unlimited downloads, from $16.50/month
Effortless design and video. Made online by you.
Smart templates ready for any skill level.
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work